Components and Architectural

Hello,so I’m currently developing a music service and testing it via customsd. The integration in the controller app is working (iOS App & Windows Desktop App) - so I can browse - but I can’t get a Player to play any track. I keep receiving ‘unable to connect’ errors once I hit the ‘Play’ button in the controller. I can see on the service side that the Player sends a getMetadata and a getMediaURI request, and the SOAP responses delivered by the service are identical to working examples from another source; however, the Player seems unable to process them. I am kind of stuck, and I guess what would help me are the Player logs. Is there any way to get them? Any feedback is highly welcome! Many thanks in advance, and kind regards,Florian

Sonos,Please could you help diagnosing this problem?Diagnostics 630590368 & 281656925 illustrate I hope.Both players have fixed ip addressesRight player has a wired connectionBoth have wifi connection onWifi Channel 6 is being used (neighbours are mostly on channel 11)There are no other Sonos products in the house.strangely (to me) the player can often still be reached on its address (http://192.xxx.xxx.116:1400/support/review) even though it’s not playing.Diagnostic 1594625123 illustrates.The player ‘sorts itself out’ after a while and the stereo pair reappears (L+R). Power cycling also fixes things when I’m not feeling so patient. Diagnostic 2023556715 illustrates a working system. Unfortunately it’s not long before the Right player drops out again. Thanks.   

Upgraded my router to wifi 6.  Setup guest network to connect wireless devices, everything connects except Sonos….. I have spent hours trying to reset the app, reset the router, reset the speaker, trying ethernet……   I have to say the product worked way better using the older app….I have $200 paper weight.  I am at my wits end….

Playing edm music and my sonos randomly very muffled and sounds like something is vibrating inside of the sonos? almost how a car with a blown sub sounds, very disappointing as I thought Sonos made quality products? thought there was some fail-safe on them so things like this do nothing happen? barely have had this for a couple years and already breaking kinda sucks. 

I am getting an error message when trying to connect to XM. “Unsupported digital rights management system”

I have a Sonos boost and an number of Sonos speakers connected to it, everything works fine.  Now bought in-ceiling speakers plus amp.Not yet fitted and wired the in-ceiling speakers, but while waiting for the installers, decided to fit the amp into my hifi rack and register it with the Sonos Boost/home Sonos network.   Using the Sonos app, amp is detected and asked to enter the pin code. Once the pin code is entered, asked to press the blue flashing connect button on the amp.  But the amp connect button never flashes.  Regardless, I press and hold the connect button anyway, but nothing happens.  The led on the amp flashes green or orange, so the amp is doing something.  But the Sonos app times out and asks me if I want to try connecting to the amp again,  I’ve now tried connecting to the amp many times, but I never get the connect button flashing blue and the app times out.Do I have to connect speakers to the amp first, before connecting the amp to the Sonos boost?  If not, any clues

When trying to play a track through my Sonos One or Sonos Beam it keeps on cutting out for large parts. Ive tried the simple like turn off my devices and reset my internet etc. Any ideas? Thanks.

I am trying to play a playlist with 224 hours of music but keep getting message saying unable to add songs to queue. I have done step 1 reset but that didn't work. Any suggestions? It seems disappointing that I can play this on my simple UE Boom but not on my flash Sonos Move device.

I try to add zp 100 to my sonos 1 and 5 system.my present system recognizes the zp 100 and the green light is blinking. System asks to load S1 controller. When doing that it seems like the controller was not loaded and the situation is static- nothing happens. What to do?

On my Sonos 2 systems (2 Amps and 1 Port), I hard-wired all 3 using ethernet to save Wi-Fi bandwidth.  It works great until there is a glitch in the power or internet provider; they can never get back online automatically.  However, if do not use ethernet connection and just use Wi-Fi for all 3, when power goes out or if there is a glitch in the internet, they all automatically find there way back online where I can use them via the app.  This only happens with my S2 products, my S1 products (Connect:Amp and Connect:Port) are hard-wired too and they find there way back online.  Not sure what is going on with S2 and ethernet option… any suggestions?   Thank you,Bill

Can someone help with a response to the following thread which I think should be in the support forum?   

Greetings SONOS forum,My Connect Gen2 is dead only after 3 years of service.  The SONOS support states I can get a replacement for $279.00 since my unit is out of warranty.  My unit factory resets to a blinking white light with occasionally a flicker of amber.  While holding the Play button a distinct Amber light blinks about three times and then white, then cycles.  Prior to it completely not working, the unit starting sending a low background thumping sound and was dropping out.  I would reset it and then it would work for a bit more but then drop out.  Setting aside having my electronic guru fix it (he can), what product will I get as a replacement?  That was not made clear to me.  Another Connect Gen2 or a newer product?  I can upgrade at 15% off but upgrade to what?  Seems odd to me that products only last 3 years.  I can understand software and firmware support compatibility issues emerging fast making things obsolete but hardware like capacitors and power supply components shoul

Hi everyoneafter hours of talking to sonos customer support since my system wasnt working, I changed my wifi router, as per their recommendation, reset one play 1 (I have another play 3 and a Connect that I havent reset) after HOURS on the phone and multiple attempts with rhe new router I finally mamaged to conect the play 1- on sonos s2 and I lost all my sonos playlists…. Worst customer experience ever. Any hacks to recover these ? I havent set up the rest of my system

I received my Amp yesterday.  I have it powering two Polk 80F/X-LS in-ceiling speakers for surrounds.  The rest of my setup is an ARC and Sub.Does Sonos have a test tone feature yet?  In receiver-based setups, one can always generate a test tone on a channel-by-channel basis and, if desired, set the speaker level using a sound pressure meter.  I use the test tones to make sure everything is connected and then after running room correction software (Truplay for us), I run the test tones again with a SPM to make sure the levels are reasonable.I think the answer to my question is NO, but SONOS, are you considering this feature for the future?

I have had a playbase connected to my Samsung TV for 2 years now and have never been able to power on my playbase to listen to music unless the TV is also powered on. if I’m listening to music through Spotify on my iPhone app, the Playbase will turn off 5 minutes after my TV turns off. 

Hi. I’ve done a lot of digging to no resolve. Hopefully something simple I’m missing.  Background:I have a small home, with google nest wifi in every room of the house. I have Sonos beam + 2x ones in the living room, and a play one in the study, that work perfectly.  The problem:I have a Sonos play one in the bedroom- sitting right next to a google nest wifi point, that always cuts in an out.  the google wifi app tells me it has a weak connection, yet everything else connected in the entire house has strong connections.  Is there a simple problem I’m missing? Or a faulty product? i can’t change wifi channel because apparently google selects the best one automatically. 

hi all! i have a xiaomi projector hooked up directly to an arc, sub, two one sls, nothing else.https://www.mi.com/global/mi-laser-projector-150/specs/able to get dd+5.1 on netflix but only stereo pcm on disney+. any advice please? tried reaching out to disney and they said the xiaomi projector is not compatible with disney+? HELP, thank you!

I have (2) 5.1 setups. Both amps were hooked up and working. Suddenly one rooms surrounds stopped working but it says it is connected. If I remove both surrounds I can hook up either room of surrounds with one amp but when I go to put the living room surrounds back to the living room amp the media room surrounds won’t work. They say they are connected but no sound comes out?

Apple TV and Apple Music - possibly NetflixListening to Apple Music in Atmos mostly and all is great for about 20 min. Then the audio will suddenly mute. No sound from speakers. Pause and play will not work and either skip forward to next sound or exit out of music a step to 2 and restart. The above has been the case for weeks. Until I returned back home after a week without any use. Now same kind of thing is happening but instead of muted or dropped audio I hear static tones and white noise. The static audio is random sounding not necessarily to the same beats as the song. Seems like the static sounds replaces the muted issue as mentioned. No updates as I know of no changes to content and usage.

Hi Community,I’m not able to pair the remote controller of my new TCL 55 C721 with the Playbar. I tried a lot of time but it seems the infrared signal is not recognized by the playbar. Can anyone help me? Thank you,Alessandro

Hello,I have just changed my TV for a TCL 65C825, but the remote doesn’t seem to be recognized by the Playbase ?It’s a RC802NU1 remote, I confirm that it’s an IR remote (I have tested it with my cam).The Playbase works fine with an other remote, so it looks like it doesn’t understand the code sent by the TCL remote.Have you ever experienced such issue please ? 

I have been running the Syrinscape app on my ipad and using airplay to play the music on my Sonos system (two symfonisk lamps) for a while without issues. Today I added a Sonos Roam to my system. Now the sound from the Syrinscape app is no longer played from the Sonos speakers, eventought my ipad is still connected to the speakers. The sound now only comes from the ipad speaker.  Every other app I use on the ipad still has its sound redirected to the Sonos speakers. Anyone an idea what could cause just one app to malfunction?

I have two One/One SL pairs (each a stereo pair), one in my office and once in the TV room.From my iMac (running Big Sur) I can airplay to the TV Room pair but I cannot pair to the office pair.I’ve gone thru most of the troubleshooting steps I’ve seen here -- rebooting router, computer, speakers. Both pairs have one speaker with ethernet and the other with WiF. As far as I can tell they are set up the same -- I didn’t do anything fancy when I set them up. My next step is to swap the speakers (i.e Office → TV Room, TV Room → Office) but that is going to be a bit work so I thought I’d ask here first.

Hey guys a quick question? I powered up my Play 1 the other day and I heard a pop and crackling coming from inside. Now I can't even get the light to come on I have tried other power cords as I have another two onboard. Is it goosed or is it possible to get them fixed?

Intermittent thumping coming from speaker when quiet music is played.  Any thoughts?  I read someone else”s thread with same issue.