Audio glitches with YTM on Sonos only

  • 27 August 2021
  • 2 replies

Can someone help with a response to the following thread which I think should be in the support forum?




2 replies

Userlevel 7
Badge +23

Ask Google, its their streaming servers.

What a bogus response. To not have an official answer from support is a sad state of affairs. I’m in for about $3k in Sonos hardware over the last 5 years, I have been using YouTube Music without issue for the last year and now all of sudden it’s unusable.

  1. If this is a Google issue, can a developer please show me the ticket that was opened by Sonos Engineers? Something I can reference when I try to speak with Google?
  2. Are Sonos engineers working on a workaround to get rid of this issue?
  3. Has Sonos support even recognized this as an issue/bug? Is it being tracked?

Sonos has to work with 3rd party servers to survive, the “Ask Google” reply is completely and totally unacceptable. Please advise or refund me the cost of all the speakers I have purchased with the understanding that YouTube Music is a supported platform. Please see