Components and Architectural

Morning, today for the first time I’ve found that I’m getting large popups in the Sonos app advertising new features of the Sonos Radio service, this despite me never using it and having Contact Preferences in my profile set to have both Email and Sonos App unticked. So far this morning I’ve had three large popups obscuring my Sonos app every time I’ve gone into it.Screenshots here: https://photos.app.goo.gl/fHtRJV7JW53iEfAC8Is this a recent update to blame? My contact preferences have not changed. None of the popups were in any way shape or form an “important announcement” which are still sent even when preferences are set to not permit contact.

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Happens more frequently now but when I open S2 it gives me a found my network, upgrade to S2 or else the S1 speakers pop in. I either have to just exit out and back a bunch of times or else have to reset my phone or sometimes that doesn’t work and I have to find an S2 device and manually start it in hopees it show up. A little frustrating especially as it’s been getting progressively worse over the past few weeks. 

Didn’t have any issues setting up my Arc with my older LG TV, but for some reason I’m having issues with my Beam Gen 2 and my 55 inch LG OLED CX TV. I have 2 issues and i think they are related.   When I turn off the TV, and then turn it back on it defaults back to internal speakers The volume/mute buttons don’t seem to work on the LG Magic remote.Now if I unplug my FIOS box which is connected to HDMI 1 (the Sonos is connected to HDMI 2 eARC).  then everything works fine.  Not sure why having the fios plugged in is breaking everything. Any ideas?

Hi,I hade tried everything for 1 week but i really can’t get it to work.Is Google Home app only working with speakers from Google?Sonos has been added in the app but i can’t get it to play music trough Google Home app, but the Sonos Tv-remote does work? (also when i’m not connected to my Wi-Fi I can’t reach the Sonos system but that’s maybe normal?)/M

I have a playbar and sub in the living room that are hooked up to my TV, and neither of those have airplay. I later added 2 One-SL speakers as rear surrounds which are supposed to have airplay capability. However, when I try to airplay from Apple music (or any music app), I don’t see any of the Sonos speakers in the list (only my Apple TV). How do I fix this so I can AirPlay to the speakers without having to go through my Apple TV?Note that when I first set up the speakers and before I grouped them with the playbar and sub in the living room, I was able to AirPlay to them.Ideally I’d like to have the One SL speakers as surrounds when I’m watching the TV but airplay to the whole group via One SLs when I’m not.

Hi,  I’m unable to get surround sound working on my Nintendo Switch with my Beam gen 2 on an LG CX. Here are the configurations I’ve tried:Enabling e-arc and setting the switch tv audio settings to surround sound Disabling and reenabling e-arc Setting HDMI input source to passthrough Turning off both the tv and switch with switch set to surround sound Hoping someone has better luck out there than me and can help.

I have a problem where spotify skips beginning of song or skips a song entirely. Sonos has a message that says it lost connection to spotify. I don’t think it’s a spotify problem as I use spotify on other platforms and never had any problems. The device is the Sonos Five. It is connected via ethernet cable. I have tried multiple cables and even directly into the modem. Diagnostic code: 1357360969

Hi I think Pandora is down on Sonos. At least for me.

I’ve had Sonos products since 2006.  I had the OG controller with the dock.  How is it that now you have 2 apps and one is not compatible with the other yet my old bridge and AMP system play off Sonos S2 until I reset my phone or try to add my 2 new SLs?   If I remove everything and only add my 2 SL then it clears all my settings and won’t let me re add my Spotify.  Guys seriously this is worthless.  Returning these 2 $400 worth of trash and going to find a new product.  You just lost a loyal customer you had for 16 years.

Hi, when I'm playing my music through grouped speakers some of the speakers that are grouped cut in and out while others carry on playing ?

We have 6 Sonos speakers in the house and since day 1 the volume cuts off randomly. It stops for random periods as well. The only way to switch it on is to increase the volume up and down. We were told that it’s because our WiFi is very low, but we’ve now upgraded the all over the house and no issues but the problem is still there. Anyone has the same issue? Amy tips what it could be? Thanks

I have been using Sonos since 2010 and have four different players ZP90, ZP120, Play 1 and Playbar.  It runs, obviously, under Sonos 1. Over the years it has all worked very well indeed although the CR 200 control unit, which was miles ahead of the phone app that I now have to use, has stopped charging which is unfortunate but Sonos had abandoned this excellent piece of kit years ago, I suppose, because it was regarded as too costly when an app was no extra cost.I now have a problem that I am in the process of trying to solve.The problem is that at random or irregular intervals the Playbar (and only the Playbar), which is attached to the TV and set to play the TV sound, suddenly and without warning plays music. This can happen perhaps three or more times a day or it might not happen for several days.  It is always one particular recording from my Music Library (Apocalyptica plays Metallica, since you asked, something of an acquir­­ed taste and not greatly appreciated by the OH), althou

HiMy setup is followsA Sonos Play:1 in room ‘Living Room’A Five (Gen 2) in Study (it used to be in the living room), I moved it in the app to Study.The problem is the Five keeps moving itself back into Living Room and renaming itself to ‘Living Room Sonos Five’ (in the software, not physically)This tends to happen within 48 hrs of me changing it to the correct name and room…. see screen shots from app.Any ideas what is going on?  

My setup isplaybar, sub, 2x play1 4x play3This is a wired setup, as the playbar and one of the play3’s has been wired.All have their own mac address defined in central dhcp server and will receive a fixed ip address when rebooting. The Sonos system is reachable using the Mac OSX S2.app and works fineEver since is have been forced to change WiFi network do to moving house, the whole system cannot be found on any mobile (iOS/Android) S1 or S2 controller.Even the hints to get into the system do not work. What is the best way to get my mobile devices connected to my Sonos system Any help would be appreciated  

Hi all,I just changed my old LG Led55UF8507 with a brand new LG Oled 65C1 and with great surprise I cannot get Dolby Digital from my Sonos Home Theater system anymore!I have a Playbar (connected to the TV via optical) + 2 Play1 + SubBasically I replicated exactly the same connection that I had on my old TV:HDMI1 port: SKY set top box HDMI2 (ARC): Apple TV 4KAlready checked on every device I have Dolby Digital as selected audio (same as on TV)For every source the only audio output I get from Sonos is “Stereo PCM”Think I tried everything so I hope you have any advice to solve this issueThanksBest regardsChris

Hi everyone,We’ve got a multi room Sonos setup using the old connect:amp products and the Sonos s1 app.I also have a set of B&O beolab 18 speakers and the beosound core. Is there any way I can connect this wirelessly to my Sonos setup?Thanks!

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When I review my Play 5 speaker Pair in the Sonos App and look at the Line-In section, only Line-In (R) is bolded while (L) is greyed. I assume that means only the R channel is getting fed to both speakers?I’ve made sure the RCA to headphone jack is connected and seated properly in the back of the Play 5.Any other suggestions, do you have a recommended RCA to Line-in cord? EDIT: I discovered the highlighted (R) or (L) shows which speaker has the Line-in physically attached, not that only one channel is connected. 

I have several speakers throughout my home. However my Play:5 always turns on cranked to the max! It is extremely startling and frustrating!!! All others remain at the volume they were set to before turned off. Why is this one speaker winky??

Hi everyone. I have an annoying problem with my sonos equipment. we are using 5 sonos 1, 1 center, 1 sub and 1 amp. We are accessing all via two iphones to acces our sonos equipment. One shows all speakers the other is missing some. Why is that ? Both phones have been restarted and are all connected to the same wifi as the entire sonos equipment. 

You can start a station from any song in the YouTube Music app, but you cannot when using the Sonos App.  Why?

I have a Playbar with Sub and two Ones as 5.1 on TV. Until recently, when I finished watching TV, the Sonos would revert to my last listened TuneIn or other Favourite after maybe fifteen minutes. Scenario: TV off - go to bed - get up - press a pause button and there should be radio. Now there isn’t. If I open the app, it is still connected to the TV (optical). I have to browse and pick the radio station. OK, this is not a reason to go crazy but it is a new unwanted behaviour. It still swaps to TV if I turn that on while another source is playing.I can not say whether this started with the latest update but it is a very recent manifestation.Has anyone else had this? Is there a fix?I did do searches before posting here. Please don’t mutter if I missed something somewhere else.

Recently, I’ve had intermittent connection issues, with my iPhone reporting various “system not found” types of errors. Looking into it more, it seems my phone is dropping/slow connecting back onto my wifi. Has anyone else experienced this, or can suggest a setting I need to set in the phone to resolve this? It’s an iPhone XR running iOS 14.8 which I believe is up-to-date. 

Just had our new system set up yesterday. It worked fine...turned the TV this morning and getting a message that the system can't be found.