Components and Architectural

We have problems with a Sonos port constantly dropping connection, happens several times a week, support diagnostic ID is 368309721. Network seems stable, ping is working etc. 

Not sure when this happened but I am not able to access all the music on my hard drive. It’s there, I can see it. It was buried way deep in a sub-directory so I moved it to a more accessible location. How do I tell Sonos where it is? I don’t really care why it got lost as long as I can get access to it again!!(I;m on an iMac running several Play1s and a Move.)ThanksMarc

Hello,Once i install Sonos Boost (RJ45 cable) my whole internet connection is very very slow (TV, laptop, ...).Any ideas how to fix it ?Thank you,Nicolas.

i have a lot of drop out from some speakers using Spotify with the errors “unable to play song - the connection to spotify was lost” and also unable to add titles to queue. THe first 15 seconds of the song will play and then stop. i also get an error saying the wifi is unstable but i am running on sonosnet with some hardired speakersWifi channel is set to 11 with sonos net set to channel 1. i have tried moving the speakers or swapping speakers between rooms but the error still exists. Up to a month ago i had no issues. I dont want to invest in a boost unless i know that it will solve the issue. As far as i can see hardwiring a speaker and having a boost should perform the same.i have submitted a diagnostics report 1607533454

Hi, I am having a real problem getting my playbase to work. I have tried resetting the playbase but I am unable to get passed chime step.  is there anyone who can help. 

Hello, Was after some technical help, if possible. I have a Play 5 Gen 1 that needs some TLC - the unit powers on fine, connects to the network, is able to play songs etc., but the volume through the speakers drops in and out, like a capacitor is constantly charging and discharging in the background, affecting the power signal to the speakers (i.e not a sudden drop, but a drawn out one). At times, the speakers never receive any power whatsoever, so nothing comes out. Any ideas where to start, what to look at etc.? Are there any schematics about? Am happy enough with a soldering iron and a box of components to take a look at fixing what's wrong, but any pointers would be great. Thanks in advance.

HelloI just bought an ARC bar to replace my playbar, I gave my playbar to my daughterShe has my playbar and a sonos moveThe playbar is connected to a tv samsung via the optical interfaceWe have set the remote tv to control the sound of the playbar, we did that using the mobile phone of my daughter (it is an Android)now the problem: his husband is watching tv, my daughter is at work and watching youtube, or tiktok and when my daughter increase or decrease the sound on her mobile phone, from the youtube ot tiktok application,  the sound on the playbar is changing also, but not on the movevery strange ?? I don’t see the problem, on my installation it is working finecalling sonos support, they don’t know, reinstall the application or send data to sonos…thanks for any helpRegards

Over the past few weeks I have had a number of issues appear with my Sonos system. I have tried resetting, reconnecting, moving, wiring in, and a # of other remedies hoping to fix these issues. (Please note these are all related to trying to play music, my soundbase connected directly to the TV never has issues). I have 3 Ones, a Play:5, and a SoundbaseAirplay is unable to connect to the Sonos (sometimes) - it just spins, and spins, and spins and then says it cannot connect Once I am connected to a speaker it is almost guaranteed it will drop connection in the first 5-10 minutes. If I am able to reconnect, it will not happen again Occasionally, if #1 or #2 happens, I can go straight into the Sonos app on my phone and see the speakers and play that way without issue. HOWEVER, sometimes I cannot even see my speakers through here, and it give me the “Lets fix it!” prompt like it wants a new network. If I do this, it finds all 5 of my speakers. I have done this multiple times, and nothing

I am able to play other services and local libraries just fine the problem is with Spotify alone. Everything has been rebooted and I have removed and re-added Spotify to the system. I have even reset the entire system to factory defaults and reconfigured it. Diagnostic: 1339432462

I have two annoying problems with my Sonos speakers since we have moved house.Setup:Room 1 Living Room: Sonos Beam + Sub + 2 One (5.1 setup) Room 2: Kitchen: Sonos They all work via WiFi and are directly connected to my router (so no Sonos AMP).Problem 1: TruePlayI used TruePlay in my former home and because we moved house I needed to setup TruePlay again for my Living Room 5.1 setup. I first disabled TruePlay and then tried to setup TruePlay again. The procedure goes fine until I try to finalize the setup and then I get an error and am unable to complete the procedure due to an error. I have tried resetting all Sonos speakers, reset my Router, changed the WiFi SSID, tried disconnecting Bluetooth devices from my iPhone, tried another iPhone. But nothing seems to work to get TruePlay working again.Any idea how I can solve this problem?Problem 2: Rooms keep re-arranging and 5.1 keeps disconnectingSince a week every day my speakers keep getting a new room assigned. So I have two rooms and

Brand new Sonos roam is fully charged and connected to my system. However it is now stuck on the white light and not responding to the power button ( or any other ) being pressed. Can anyone advise? 

HelloI have an issue: on my Mac (latest OS) the S1 Controller can't connect anymore to my Sonos Devices. I restarted router, switches, all Sonos devices one by one. I can control them from my Samsung Mobile and from an iPad. I reinstalled on my mac, connected the system but always get the following screen.Any Idea?  

I recently got a new play bar and move my beam to my bedroom TV. At first we connect and play music but would not connect to the TV. Now I can’t even get it to connect to the app. Solid white light on top.  Never gets to orange/white or green.Diagnostic confirmation 175169223.

Hello everyone, I have 8 Sonos Speakers at home and everything was working fine for many years.Last year, I have changed my Asus RT-AC3200 for a RT-AX88U. The change was transparent and I didn’t meet any issue until the last weeks. When I use the Party Mode to group all the speakers together, it often happens that some speakers stop playing the music, while other speakers continues. And the sound comes back a few seconds later, like the speaker was temporally not anymore in the group.When it happens, I checked and the speakers with no sound are not muted and still present in the app, in the same group, all playing the same audio source.It appears that this issue happens everytime with the same speakers, but not only with the farest from the router.The wifi coverage is very good Each speaker has a static IP I tried to manually change the Sonos Channel, but same issue Restarting the router didn’t change anything I don’t use Sonos Boost, one Play One is plugged to my router.Has anyone any

Hi!When i play some songs i can hear some crackling sound. It seems it comes with low volume/low frequent. Im not good with sound so its just a wild guess. Two songs for example: Yiruma - River flows in you and Ken Ring - Själen av en vän (swedish song) In the begining of those songs i can hear this crackling/crunhy sound from both playbar and my sonos one. Could it be a speak issue or is the music production causing it?   

I’ve posted about this before, but have since taken the steps recommended to correct the problem and they persist.Basically, I’ve been receiving constant “connection to spotify was lost” and “Song is not encoded correctly” errors. I am using a Boost that is hardwired to the router (I replaced the ethernet cable upon someone suggesting this.) I have a Play:1, Play:3 and Sonos:One.Suspecting that it also might be my router equipment, I replaced it yesterday, but the errors are just as common this morning, so that wasn’t the problem. Any tips you can provide would be very appreciated. The devices are pretty unusable at the moment. My most recent Diagnostic is #653648177

Hello guys I just take the sonos five. two of them. well I have harsh sound from both speakers when they be in pair mode.if unpair them the sound is better.any thoughts?

Hi, I haven't ever had any issues with my set up until recently. I have a Beam and 2 play 1’s for a 5.0 set up in my living room. A play 1 in the kitchen and a one SL in the bedroom. My beam is hardwired direct into the router and is showing up as WM0. All other speakers show up as WM1.  The issue I’m having is the rear surrounds intermittently drop out with both films/tv (as 5.0) and on music play back.   My sonosnet channel was 11 and I’ve changed to 1 and 6 to see if this makes a difference but nothing. Still dropping out.  I’ve read about assigning fixed IP’s - but don't see able to access my router as of yet, going to try an ethernet connection this afternoon and will update accordingly. If anyone knows of anything that works without me having to go round the houses I would greatly appreciate that.  Thanks all Rob

Hi guys, after installing my new Apple TV and adding my Hue lights to my Apple Homekit (via the new Apple TV) I get a password promt when I try to Airplay music via Spotify to my Sonos system.  I’ve checked the homekit settings; password’s off.  I have 1 Beam and 2 One SL’s. What to do?

TLDR: Boost was the problem.I've got a 6 component + boost Sonos System operating in 3200 SQ ft  over 3 floors.  For years, whe streaming TuneIn or any other service the system has performed flawlessly whether playing in a single zone or grouping all rooms together  BUT when playing my library on a Nas wired to my router I got constant stuttering, drop outs and track skips to the point that I just gave up on playing my own Library (5000 CDs ripped flac).I've also got a 4 Node Mesh Network so this morning I just had the thought that there must be enough bandwidth in my network to support the Sonos and the Boost with Sonos Net might be the problem.   Long story short, I went into Sonos settings, enabled my wifi network, then disconnected the boost…..I've listened to 3 whole albums perfectly synced across all rooms without a single stutter or drop. SonosNet isn't always the best solution.  I had myself convinced that having Sonos run on its own dedicated network would provide the best per

I have three stereo pairs  Ones  Fives (w/sub) and Moves. I no longer can get all of them to appear in S2 on my cellphone nor on my desktop.  When I open S2 a random stereo pair is there and it works flawlessly.  Close S2 and reopen it again and a different stereo pair is in S2, and t works flawlessly.   But I want ALL the speakers to be in S2 at the same time!

We like to travel, while traveling in our RV our dash radio stopped working, no problem just connected my phone to the Sonos Move, and we had music all the way to our destination.  Once we got there however, it stopped working, would not pair via WiFi, or Bluetooth to any device.  Called support, spent an hour on the phone and they could not do anything to help, told me I HAD TO BE CONNECTED TO A WIRED PASSWORD PROTECTED WIFI IN ORDER FOR MY DEVICES TO FIND IT, Really? And FYI if you don’t have a WiFi connection you also don’t have a blue tooth connection! Then how come it worked for 10 hours while we were driving? Came across this answer which I have attached for your reading pleasure, and because guess what in less then 10 minutes everything was working again on a private password protected hotspot!!!!!! So if you have an issue, try this first!!!!! Trust me I was screwing with it for two weeks until I came across this!Best answer by cycod3rI have this same issue. So far, not a good p

1366507793very rarely can I play music through all speakers without one or more speakers constant connecting / disconnecting. It is often also very slow to toggle speakers on : off.  One speaker is wired and is driving Sonos net. I’ve tried all channels with no better luck. What can I do? I think a boost would not help much, correct?  Should I try to hard wire more? Or disconnect all?  Also how does one generate the connectivity matrix so that I can further debug? thanks 

I have 4 newer Sonos One SL speakers. Two are in a pair. After initial installation all was good but now after a couple weeks I can no longer connect to the paired speakers using Airplay to stream my Amazon Music. I can see all the speakers in the Airplay list, the paired speakers and the two individual speakers. I can still connect to the two single speakers with Airplay. I can also connect to all speakers using the Sonos app, and I can stream my Amazon music through the Sonos app. I have factory reset the paired speakers, but still no dice.  There are no issues with Wi-Fi networks, coverage, etc. I see a lot of similar problems listed here, but not this exact scenario.  Any ideas?

I have been through all the discussions I could find on this topic but am still having an issue and those discussions are closed.I have updated Windows 10, made sure .Net framework is enabled and up to date, uninstalled (and made sure all files were deleted) and reinstalled, etc. - when I launch the controller I am still getting ‘Unable to load pcdcr.dll’ message Ready to throw SONOS out the window !!! I won’t go to the new controller as I am still using a Connect device in my office. Appreciate any help before I just give up and sell my stuff on Ebay…. Thanks, Randy