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Spotify is dropping connection

  • November 5, 2021
  • 3 replies
  • 72 views

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We have problems with a Sonos port constantly dropping connection, happens several times a week, support diagnostic ID is 368309721.

 

Network seems stable, ping is working etc. 

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3 replies

UKMedia
  • November 5, 2021

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Hello i have static IP assigned on everything on that VLAN.

Only one Sonos port is connected, no other Sonos product. Connected via cable, Wi-Fi is turned off on that unit as well.


UKMedia
  • November 5, 2021

Hello i have static IP assigned on everything on that VLAN.

Only one Sonos port is connected, no other Sonos product. Connected via cable, Wi-Fi is turned off on that unit as well.

Probably best to wait for Sonos to investigate your diagnostic in that case.