Hi,
I am having a real problem getting my playbase to work. I have tried resetting the playbase but I am unable to get passed chime step.
is there anyone who can help.
issue with playbase
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Have you followed the steps in this article and run TV Setup under the Playbase settings in the Sonos app? Also make sure the caps have been removed from the optical cable and the cable has been fully inserted into the optical ports.
Did you make sure the caps were removed from both ends of the cable as suggested by
Also, try this…
Unplug all Sonos
Reset the Playbase
Unplug any range extenders and/or access points
Reboot your router and let it come back
Delete the Sonos app
Update your device
Install the Sonos app
Setup the Playbase
Add sub and surround if applicable
Plug in other Sonos 1x1 and let each come back before moving to next
Plug in extenders and/or access points; if needed. *
* If Sonos is setup properly but still encounters connection issues consider wiring either a Sonos Boost module or Sonos speaker (not a speaker used as a surround or sub) to your main router to create the SonosNet. Doing places Sonos on its own network bypassing your home WiFi.
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