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Advanced setups

This is the place to troubleshoot your Sonos hacks, advanced setups, and third party integrations. Be mindful of your products warranty, and that Sonos staff can't always assist in an official capacity here.

  • 2,088 Topics
  • 13,388 Replies
Corry P
Corry P
answered this question

Sonos and Mesh network

Hi @Bourney Welcome to the Sonos Community!I believe that system will work with your Sonos without issue, yes.Please note that when you add...
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ratty
ratty
answered this question

Two systems on one wifi network, with only one phone controller?

As you perhaps realise, one set of speakers would need to be factory reset and then set up afresh as a ‘new system’ while the other set is t...
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2088 Topics
R
RPriceContributor I
posted in Advanced setups
"Unable to connect to Sonos player" error message

I have three Play 1 speakers and one Play 5 speaker in my system. I have had no communication problems in the past with all 4 of them. Today, I cannot connect to one of my Play 1 speakers through my app on my iPhone. When I try to play music through it the error message "Unable to connect to Sonos player" appears. I CAN play music through my PC on this speaker. I have tried unplugging the speaker to reset the connection without success. Can someone guide me in the direction to fix this connection? I am on a Bridge connection, which I have also reset without success.

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7 years ago
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South_Coast_BlueAvid Contributor I
posted in Advanced setups
FLAC error - Unsupported sample rate

I'm trying to play some FLAC files on my SONOS system and I get the error message: "unable to play ..... it is encoded at unsupported sample rate 9600 hz" I've never seen this error message before. Does this mean the end of the road or is there a work around? Could I re-digitize them at a different sample rate because my other FLAC files play fine. Maybe SONOS has plans to change their specs or is it the old debate about whether the human ear can appreciate the difference in quality or not? Any help would be appreciated as I'm new to this game.

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R
7 years ago
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Anjo2411Contributor I
asked in Advanced setups
4 - 8 Ohm dual voice coil speaker on one Connect:AMP?

In my basement, I have 4 speakers - all of them are ATOS Storm A62ST speakers that are dual voice coil. Each speaker has 4 wires coming from the back of it, wired to a central location... so 16 wires in total... is it possible to attach all 4 of these speakers (and, of course, all 16 wires) to a single Sonos Connect:AMP? I know the Sonos site says 4, 8 ohm speakers can be connected, but does the fact that each speaker is dual voice coil with 4 wires each mean that I can only have two of these on a single Connect:AMP? Thanks in advance for any and all help!

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jgatie
7 years ago
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Bongo2000Contributor I
posted in Advanced setups
Cisco wireless LAN controller with Sonos

Hi I have a Cisco layer 3 switch (Catalyst 3560) and a wireless LAN that uses a Cisco LAN Controller (WLC 2504) and AP1042 access points. I have connected the Sonos components to the wired LAN on the same subnet as a computer with my music library, and it is able to connect to the Sonos components. However, I am unable to get my iOS devices on the WiFi network (same subnet) to connect to the Sonos components. I have enabled multicast on the WLC, and added the multicast group address 239.255.255.250 that I found on forum number 27459. (The iOS AppleTV Remote app started working when I enabled multicast, so there's some indication that it's working generally.) Does anyone have experience with this that you could share? Are there other configuration parameters--on the WLC or the switch--that need to be set? Thanks Bongo

2920221
D
7 years ago
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Erik CarlsonContributor I
posted in Advanced setups
track summary / count missing after latest (alexa) update

Hi there, I'm a user who has been routinely pushing the 65000 track limit in my library, so I am used to checking my stats. yesterday i updated the software on my 4 players and controllers, computers, etc. I can no longer see the track summary / count when i visit http://nnn.nnn.nnn.nnn:1400/support/review , it's just missing, all i see is: Kid's Room (RINCON_000E5875893601400) Zone Player Info Zone Players Media Servers DNS Cache Ethernet Ports Ethernet Ports Statistics Accounts /VERSION /etc/resolv.conf /proc/ath_rincon/status /proc/ath_rincon/phyerr /proc/ath_rincon/nf /proc/ath_rincon/station /sbin/ifconfig /usr/bin/uptime /usr/sbin/brctl showstp br0 Kitchen (RINCON_B8E937D68DEC01400) Master Bedroom (RINCON_000E5870413601400) Living Room (RINCON_000E5820311801400) Network Matrix I've been into all these options and it just seems to have been removed. Any ideas?

4352
G
7 years ago
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nrevbayContributor I
asked in Advanced setups
Standard setup with a WiFi extender

Hey guys, We recently got a WiFi extender that re-broadcasts the same signal from the main WiFi router, but it is using a different SSID. Our Sonos speakers are all connected to the main WiFi router via standard setup(i.e. wirelessly via WiFi, not via a Boost/wired setup), so if a controller (e.g. an Android phone) is connected to the WiFi extender, it is unable to detect the Sonos speakers. Any ideas or tips on how to make such a setup work? We need the WiFi extender or something similar because the signal from the main WiFi router is very weak at certain spots in the house. We've also tried making the SSID and password the same for both the main WiFi router and the WiFi extender, but it just makes it a hit or miss at that point because the Android phone will list only one SSID, so you won't know which one it is -- router or extender. I suppose we can try a mesh router setup but that's a bit out of the budget at the moment.

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Chris
7 years ago
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LegGodtContributor I
asked in Advanced setups
Thunderous rumble sound from Play 5gen

Twice now I have woken up in the middle of the night to a thunderous sound. It sounds literally like thunder and a storm outside until I look out the window and see all is calm. Then I walk downstairs to the other side of the house where the kitchen is and as I approach there is a loud, thumping, thunderous sound - like hell itself - coming from the stereo pair of Play 5 speakers (gen 2). As far as I can tell, the volume is on full and the sound is so intense that both times I did not have the chance to check the app and see what the source was. I could not use the buttons on the top of the Play 5 to stop, I had to unplug both from the wall socket individually. So far it has not appeared to break the speaker but I fear the next time it might happen. Here are some other facts that maybe useful in the analysis of the problem: 1. Both speakers are more than 1year old 2. They have only recently (2 weeks ago) been coupled into a stereo pair (previously they were used in separate roo

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Airgetlam
7 years ago
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ZebedeeContributor I
asked in Advanced setups
Watchguard Firewall configuration

Hi, My home network sits behind a Watchguard hardware Firewall (an XTM25). I have a Connect Amp that I want to use with Spotify and TuneInRadio. Following setup the device is not making itself available in Spotify and I am seeing the Watchguard deny a lot of traffic from the Connect Amp. Being a bit lazy as have done minimal investigation. But could anyone offer some advice as to the configuration changes I need to make to the Watchguard? Thanks!

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MikeV
7 years ago
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louisbrunetContributor I
asked in Advanced setups
SONOS through LAN and VLANs

Hi all, I am designing the LAN for a company. The whole network is separated in VLANs, for security reasons. The SONOS system is deployed on the same LAN than the WiFi connection of the office, which means every mobile connected to the WiFi is able to control the SONOS. Now, I have a computer which is in another VLAN that would need to control the SONOS. From a network point of view, everything is setup. I can ping every speaker from that computer, the routes have been setup. So, basically, I should be able to be connected to this SONOS System, but it looks like the automatic detection doesn't see the speakers. It would be nice if I could specify on which network I can reach the SONOS. How could I make this work? Thanks you so much in advance for your help, Louis

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J
7 years ago
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freakydeeContributor I
asked in Advanced setups
Stream to Sonos with Traktor

How can I stream live mixes to Sonos service with Traktor? What is the ip address to send my live broadcast to?

71751
Keith N
7 years ago
ChadB
ChadBTrending Lyricist I
asked in Advanced setups
Apple TV 4K + LG OLED55C7P + Playbar/etc. + Belkin Ultra High Speed HDMI Cables

So I recently invested in the LG OLED55C7P, which is gorgeous. I can now run my individual HDMI sources (Cable, Apple TV 4K, Xbox One 😵 to the TV, and audio out through optical to the playbar and beyond. All was good for video and sound - 5.1 for each source, and I didn't need a splitter (I used the Octava before, with my old TV). In reading about Dolby Vision, etc., I saw that Apple recommended the Belkin Ultra High Speed HDMI cable. I saw conflicting opinions, but I wanted to use the best that I could, so I bought the cable and stuck it between the Apple TV and the TV. Boom - I started getting the 'Unsupported Audio' error in Sonos. I recycled power for everything, tweaked the TV audio output settings, tweaked the Apple TV audio output settings, and no luck. So, I swapped the good old HDMI cable back in, and life is fine. So my question is - does anyone have perspective on why this cable, which I'd assume would be backward compatible, would have issues? The TV (2

464949
M
7 years ago
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Paul MigContributor I
asked in Advanced setups
Adding a turntable through Connect

I have just purchased a Reloop RP2000 turnable (with Pre Amp) and a Sonos Connect. I already have numerous Sonos speakers. I was told I can connect the turntable to my system through Connect as an input. But it seems to be treating my Connect device like another speaker and I can’t see the input from the turntable. Would love some advice

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K
7 years ago