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This article discusses how to add your speakers to an existing system. If you are taking your speaker to another location that does not have an existing Sonos system in place, these instructions will not apply to you. In that case, you can simply set up a new Sonos system. How do we get your speakers added to another system? Say, at a friend or family member’s house.This is a fairly straightforward process and should not take too long. Sonos products can remember the credentials for up to 16 wireless networks. When you bring your device home, it will automatically reconnect to your WiFi network. This is unless you Factory Reset your Sonos device, which we do not recommend. Things you will need before you get started: The WiFi password of this “new” network. The network needs to have an existing Sonos system set up already. You will need to have the owner of this system’s Sonos account information at hand. The steps to take: Connect your mobile device (that has the Sonos app insta
I had an urgent need, and I mean urgent need to get the volume turned down…NOW. Couldn’t get it done because of the pop up ad nonsense from the brains at Sonos. Why does this crap have to hinder an otherwise smooth operation? Ditch the billboard!
I have seen lots of topics all around the same thing - Sonos Move not playing. This seems wrong to me for such an expensive product. Are Sonos looking into this and trying to determine what the bug is because it can’t be a coincidence that so many people have the same issue.
I have a Sonos one, Sonos one SL and Gen 2 beam. Plus a few other Sonos products. Whenever I connect the Sonos one, it works for a few hours. Then. When I go back to play something, it's gone. I tried to set a stereo setup with sonos one SL and it still disappears. These are $300 speakers. Why does this keep happening? WiFi signal good. 1gb internet. Hard reset done 3 times. Moved closer to router. Reset router. I've done of all the "diy" stuff that I can think of and it is quite frustrating.
I have a Sonos Beam connected to a Vizio TV via HDMI ARC. The TV speakers are disabled so Sonos is primary speaker. I followed the setup instructions and everything works fine:Volume up/down works Alexa works Beam manual controls workThe problem I have is that when I press the Vizio remote mute button, the Beam will mute for a short period of time but then will unmute on its own. The duration of time that it stays muted varies between a few seconds to a few minutes. Inevitably though, the TV/Beam will unmute. I’ve done all of the following things to try to fix the issue:Unplugged power to TV and everything connected to the TV, waiting a minute before plugging back in. Unpair and re-pair the Beam Re-pair TV Re-pair remote Disable “Use IR” Disable Alexa “Word Wake Chime” Updated TV and Beam firmwareNothing I’ve tried works. Any thoughts?
Is it possible to add a Sonos Roam to multiple Sonos WiFi systems?I recently purchased a Roam and took it with me on a road trip. My in-laws have a Sonos system and I wanted to add my Roam to their system so I could get all of the benefits of using Roam over WiFi instead of Bluetooth. However, the only way I could get the Roam to connect to their system was to reset it to factory and set up the Roam as a new speaker in their Sonos system. When I came home I had to repeat the process by resetting to factory and adding it back to my Sonos system.The feature I’d love to see is the ability to add a Roam to a second Sonos system over WiFi without having to remove it from an existing Sonos system. Ideally, after initial setup, the switch between Sonos systems would be done automatically based upon the connected WiFi network.
Why does sonos have such limitations to uses with the device? Other than the quality of sound and the assortment of apps, there is truly no reason to by a product that doesn’t allow connectivity without internet and can’t even connect to a pair of headphones. I’m glad to have persuaded fellow friend to avoid purchasing this product -- as I so deceivably did.Goodbye sonos, a cautionary tale for any fools willing to buy such a foolish product
In my Sonos app i have a connect:Amp, a Play:1, a Move, a Sub and an Amp registered. However when I log onto sonos web it says no products registered. From a daily usability aspect I do not think this matters. But I am unable to benefit from Sonos upgrade discounts because it get the message that I have no Sonos products eligible for upgrade discount.How do I register my Sonos products on sonos web?Thanks
InSubject: Sonos - Here to Help Hi [removed],Patrick forwarded your note along to me as I am a supervisor here at Sonos. Your case has been assigned to our team here at Sonos Customer Experience.Thanks for bringing it up. I will be more than happy to take a closer look at your issue. Do you happen to know the previous case ID of your recent contact with our support in order for me to investigate further? If you have any additional questions or if there is anything else I can assist you with, feel free to reach out by replying back to this email and I’ll be happy to help. Here is your case ID: [removed].Regards,--------------- Original Message ---------------From: [removed]Sent: 5/5/2022 8:43 AMTo: email@example.comSubject: Lack of service(unable to produce/fill RMA). Good evening, Mr. Spence I call about a defective product (Move). Tech and myself went through trouble shooting (which he was very poor at his skills reading from prompts). Which took over 40 minutes. After trouble shoot
Hi, My Sonos Move is connected to my windows 10 laptop using bluetooth. Everything works fine, I can play movies with VLC and hear sounds, listen to music etc. UNTIL I launch my browser (chrome but same problem with edge).For example if i launch a video on youtube, while the video is playing I have all the sounds of my computer with the sonos move, but if I pause the video, I won’t hear any other sounds coming from my computer. That means that if I’m watching something with VLC and i pause a youtube video, i have to close my browser, disconnect and reconnect the sonos move via bluetooth to the laptop to be able to hear the sounds from VLC again.I think it can be due to some controls done in youtube or netflix websites, but i’m not sure how to fix it. Any ideas ? Thanks
Hi, I hope someone have had similar issues and found a solution. I have a Sonos Roam connected with four Ikea Symfonisk speaker. The problem I am having is when I connect eg my phone with the Roam to play music via Bluetooth and streaming to the Ikea speaker, the Ikea speaker frequently stutter, they stop playing for 1s every 1-5 minutes (not the Roam). I have updated all products and tried to reset the Roam (also Symfonisk s) a couple of times and I have set the Routers Wifi channel to a different than that of the Roam. Also at some point I somehow figured to configure the Synfonisks WM to 0 (afasik the Roam can not use WM:0 this is always WM:1). After I reconfigured them, the problem was not present, directly after and for maybe another day. Thereafter (since 2 month) the problem is present again and always. I don't have any problems when playing Sonos Radio (TuneIn) an all speakers (incl. the Roam). Does someone have a similar setup and has the same problem (or not)? Is there anyth
Hi there, I’m relatively new to Sonos, buying a number of items last year. I later added a Beam to my bedroom TV which sounds great. About a month after I bought it, the Beam gen 2 was announced - a little annoying but I have no issues with the quality of my original Beam. But I had no idea when I bought it that it was so due for replacement or would have waited for gen 2. Today I got an email from Sonos offering me 15% off to trade it in for a new Beam. Is my old Beam likely to be obsolete and stop working soon (it is less than a year old). I have read about Sonos making older stuff no longer work and a little concerned.
Just got my Move a week and half ago, joined with rest of my system no problem. First issue has been battery dying within 18 hours. So in trying to fix that problem by resetting it, turning it off for 30 secs per Sonos suggestions, I am now having issue of the Move staying online. Every time I go to use it, it’s offline. Once I turn it back on manually, battery is at 85%, so that’s not why it’s offline. I added a Boost last night to try and ensure my WiFi is stable. My worry was, it would go offline if it loses WiFi. Problem still exists. Looking for suggestions.
On another forum people are mentioning that they’ve had emails from Sonos about their Play1 speakers and that they are now eligable for upgrade…. I never seem to receive these emails from Sonos so though I’d check my system and upgrade information.According to this information, 4 of my Play1 speakers and 1 Sonos One (Gen1) speaker are now all eligable for upgrade and are not compatible with S2 and I can stay on S1 if I like. The thing is, I’ve been on S2 since it was first released so they must be compatible. I’m quite confused now!!
HalloI’m testing a Sonos system composed of : ARC+SUB (3 gen)+ 2 ONE SL as surround (connectede by Arcana to a Tv Plasma Panasonic and as source : Bluray Player and Apple tv 4K).my question is: when I switch off the tv and Apple tv or Blu ray player is not clear to me if I have to switch off all the Sonos components or it remains always in stand-by (for example the Sonos One SL has a white led always on)thanks in advance for your support
Hi, I've got my Sonos Move for about a month, quite happy overall, but there are some features I don't understand, and maybe my system is faulty, but the speakers does not capture certain sounds at all, which means that I'm only listening to 3/4 of the total instrumentation. For example, I was listening to the song "FEEL." by Kendrick Llamar. In the intro there are some heavy bass drum kicks and some warped vocals, however the ambient guitar chords in the background is barely captured at all, which ruins the atmosphere of the song for me. My Phone speakers does this better. I have no idea how to bring forward that sound, and it appears in other songs as well, and I'm guessing it's with similar sounds scapes, where the bass and rythm section is overpowering the more subtle ambient background stuff. I've played around with the already limited EQ system, but I've got to compromise on other sounds, which creates other issues.. Would appreciate any tips!
I noticed today my pair of Play:3 speakers have lost 5 rubber feet. I would like to replace them to keep the devices stable. I called support but was told the product is no longer made. I had hope Sonos still carried leftover replacement parts but the agent said they don't support that product anymore.It is a unique part that fits in cutouts within the Play:3 speakers. Does anyone know where I can get these uniquely shaped replacement parts?
Been using sonos products for around ten years. Recently I’m absolutely sick to the back teeth of how unstable the app is for connecting devices. Particularly the move. Had it 2 years, not changed my internet provider or moved my modem. Sick of needing to find the move on the network. No logic to it. Just a bad service.
Hi,I have a very simple system that works fairly well: 2 Roam speakers connecting to an Asus mesh system with two nodes (the one wires to fios router and one satellite node). It works fine when the speakers are indoors but the speakers start to drop when I go outdoors. I gather it’s due to a relatively poor wifi signal BUT I noticed that the speakers connect only to the wifi signal coming from the router that’s hardwired to the Fios router, even though the other node is much much closer to the speakers. Q: Is there any way to force the Roam to connect to the nearest node?Thanks in advance,Frank
I learn after I buy the product and start using it that for some unfathomable reason it won’t work on phone calls. The product has a good mic on it. Every other bluetooth speaker can do this. There is no mention anywhere of the lack of capability. I feel completely misled and wasted my money. I demand an explanation for why the company chooses not to allow this use case. And don’t close this topic for comments just because you don’t want to hear from more customers about this issue. I WANT AN ANSWER.
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