Ask a question or start a conversation about our Sonos One, Move, Five, Play:1, Play:3, or Play:5 speakers. Get your Sonos answers here.
- 4,527 Topics
- 28,699 Replies
This article discusses how to add your speakers to an existing system. If you are taking your speaker to another location that does not have an existing Sonos system in place, these instructions will not apply to you. In that case, you can simply set up a new Sonos system. How do we get your speakers added to another system? Say, at a friend or family member’s house.This is a fairly straightforward process and should not take too long. Sonos products can remember the credentials for up to 16 wireless networks. When you bring your device home, it will automatically reconnect to your WiFi network. This is unless you Factory Reset your Sonos device, which we do not recommend. Things you will need before you get started: The WiFi password of this “new” network. The network needs to have an existing Sonos system set up already. You will need to have the owner of this system’s Sonos account information at hand. The steps to take: Connect your mobile device (that has the Sonos app insta
My Sonos Roam is 14 months old and has stopped charging and functioning completely. When sat on the wireless charger no lights turn on. When plugged in to USB-C the orange light comes on, but nothing works. I have tried all the troubleshooting steps (factory reset, charging overnight). According to the support line my only option is to get a 30% off coupon code and buy a new one. Any experience with this.
Is it possible to have a quicker way to switch between Ambient and Full modes when listening to music? Depending on where I am in the room I may bounce between the two modes, currently a bit tedious to navigate through the settings to do this. A simple button on the main playback screen should suffice
Hi my Sonos Move doesn’t charge through the USB-C port, never has worked. Is there a setting that I don’t know about or is this a common issue? I’ve seen a few people saying the same thing. I only discovered the port a few weeks ago and i’ve tried various different chargers none work at all.
Is it possible to add a Sonos Roam to multiple Sonos WiFi systems?I recently purchased a Roam and took it with me on a road trip. My in-laws have a Sonos system and I wanted to add my Roam to their system so I could get all of the benefits of using Roam over WiFi instead of Bluetooth. However, the only way I could get the Roam to connect to their system was to reset it to factory and set up the Roam as a new speaker in their Sonos system. When I came home I had to repeat the process by resetting to factory and adding it back to my Sonos system.The feature I’d love to see is the ability to add a Roam to a second Sonos system over WiFi without having to remove it from an existing Sonos system. Ideally, after initial setup, the switch between Sonos systems would be done automatically based upon the connected WiFi network.
Hi my Roam arrived today. I have other Sonos speakers so pretty familiar with the set up etc. However, my roam keeps stopping playing the music from Apple Music after a few seconds to a minute in. This happened on WiFi and Bluetooth mode. When it does this, my iPhone tells me the music is still playing but no sound is coming from the roam or my phone. I’m with Talktalk and the router doesn’t show an internet problem. I can’t figure it out. On occasion, the speaker just turns off (no leds on at all). Then when I switch it back on, the playlist is wiped. It’s fully charged and does this when plugged in and when running off battery. Is it a duff and I need a replacement?
Hi all. I'm a complete technophobe but I have a sonos 1 that I love, and want to be able to listen to my TV at the kind of volume I can listen to music on my sonos 1. If I buy a sonos ray, can I pair/group it with my existing sonos 1, so I can listen to the TV through my sonos 1 in a different room and/or listen to the TV loud in one room by using both at the same time (or even by having them both in the same room but then just using the voluminous sonos 1, with sonos ray on silent)?
Hi, I was wondering best way to get this done, Moving from UK to US with my Sonos Arc, what would be the best solution?1.I checked with Shipping companies and the measurement seem to be to big for shipping.2. Doesnt seem possible to get on to a flight unless a purchase an extra seat which is not worth it.3. Should i sell in Uk and purchase new one in the US? any advice on this would be appreciated.
Hi all new to the forum, but far from new to Sonos.Fantastic products that are bloody addictive I've been speaking to Sonos direct about this was advised to come here and hopefully some of there engineers and software developers are lurking around here. My question is who here would love to see Sonos add a feature in the app for individual sub gain/volume and sub frequency. For those that have 2 subs in there HT setup this proposal to Sonos will allow the users more fine tuning setup, in return suiting different rooms and distances etc etc and also if this is possible have a sub frequency option so we can adjust the frequency to our taste and liking and setups 30/40hz and up they sound like there preset @ 80hz minI feel very strongly about both of these should be in the app so the user has full control. It's not the case of one size fits all, I believe this would be welcomed worldwide from a Very large volume of usersa simple yes or no reply would work great.I'd like to get and gain
Aka daisy chain. Many cheap bluetooth speakers can do this so it would be disappointing if the Roam can't. I do know that two Roams will not do stereo in bluetooth but I can't seem to find anywhere if it even supports two Roams or more in mono.Thanks
I'm experiencing the worst customer service and the reps say it's because of a system upgrade. Anyone else having issues with customer service?
One of my Roams is discharging on the charger. I’ve spent hours chatting, talking on the phone (mostly on hold), submitting diagognistic reports and emailing for 2 weeks and no action, no answers, just the same explanation...
I cannot tell you how much I hate my Sonos Roam and I am beating myself up that I spent close to $200 for this miserable experience. The charge on it lasts one hour at most. Then it won’t play even when plugged in until it reaches a certain charge percentage. My old bluetooth Jambox works SO, MUCH. BETTER. Sonos Team: I have 6 Sonos One speakers wired in and they are wonderful. This Roam wireless option is a piece of crap.
I know the shelf is technically not a Sonos product, but there is no one to contact at Ikea. Basically, the Wireless charging on the shelf is horrible! Takes me like 2-3 minutes to find the right spot to charge the phone even though they put a big plus on it where the device is supposed to go.
Hi, I can get either my Arc and Sub to show up on the app, but not my three amps. If I delete the app and reload then I can get the three amps to show up, but not the Arc or Sub. I have tried wired individually and daisy chained and wireless, nothing seems to work. I have wired speakers connected to the amps, then work on individual TV’s, but not with the ARC and Sub. Is there something, I am missing?
I have line in set to autoplay from the headphone out of my tv . The sound is fine when I switch on the tv but if I switch to a smart app say amazon,plex etc the sonos goes to silent You then have to go in the app and hit stop then play again to resume audio despite the fact the audio source remains line in all the time.
Have a whole home Sonos installation including one Sonos Move. I've just added a Roam to use in my bathroom. It's off the charger and has gone to sleep, and appears that way in the app. Do I really have to hit a button on it to wake it up? Can't I wake it from the app like the Move? (Slightly worried I've accidentally bought something I don't want)
I noted that with OS 14.12 that 5GHz WiFi is supported on my older Play:1Stupidly I went ahead with trying to change network settings.The mobile app just wouldn't prompt to change or add settings in Manage Networks → Update Networks, even after deleting the existing network and connecting by wired, it just kept on looping round not finding the Sonos (as is mentioned in other threads here - as well as prompting to enable Bluetooth).I started to worry I’d never get wireless working again, in the end I factory reset the Sonos (hold Play button while powering on) and luckily the mobile app then did find the Play:1 and prompted to connect to the 5GHz SSID straight away.But the reset lost all settings, services, favourites, connections to the library, to Alexa, everything in fact, so a simple network change ended up taking hours of work.
My existing setup is a Sonos Amp, a Sonos Sub and a pair of conventional ceiling speakers wired to produce stereo audio (obviously). I then bought a Sonos One SL to add to the same room to “widen” the audio image.However, when adding it to the system it did not offer me the option of adding it to the existing room. So, I just created a new variation of the room name.But now when I play audio I get 2 volume controls on the app (one for what was the original setup) and one for the new speaker. This means I have to adjust one of those volume sliders each time I begin playing from my music library. How can I set them up to be in the same room with just one volume control and, I assume some balance slider that I can set once and then leave?Thanks in advance.
My son stuck a ping pong ball in the sub. I tired everything to get this out and can not. It rattles around and sounds awful when music or music is on at medium volume. I called Sonos’s and they told me it would cost $600 if they remove it. Does anyone know how to take the sub apart ?
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.