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Discuss Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk. Talk about your Sonos Speaker experiences here.

  • 3,301 Topics
  • 30,682 Replies
Ditte
Ditte
started this topic

Tips for new Sonos owners

Setting up Sonos for the first time? Here are some tips to get you started. 1. Download the Sonos app.You’ll need the app to set up and use...
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3301 Topics
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JackoozeContributor I
asked in Speakers
connecting Multiple Sonos Move

I am having a party this weekend and borrowed two of my friends Sonos move systems.  In total there are three Sonos that are each setup to individual accounts.  How can I sync all three using my app without resetting each one ? I don’t want to disrupt my friend’s setup. 

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J
2 months ago
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RAUL_090Contributor I
asked in Speakers
Can’t pair SONOS ERA 300 and Samsumg smart TV with Bluetooth

I purchased a Sonos Era 300 and tried to pair it with my Samsung smart TV by Bluetooth; the TV find the speaker in the Bluetooth speaker list; and the message is Needs pairing, so I clicked and again in Pair and connect and after less than a minute “connecting”, it comes the message of the connection unsuccessful and ask to make sure the device is turned on; with the Era 300 turned on and ready to pair. Thank you in advance for your support!  Raul.

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R
3 months ago
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DEMOULINContributor I
posted in Speakers
Casque bluetooth avec système SONOS

BonjourQuelqu’un utilise t’il un casque Bluetooth avec sons système SONOS ? Si oui, quel est la technique ?Afin de pouvoir l’écouter sans que les hauts parleurs classiques n’émettent de musique. 

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F
3 months ago
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AJuelContributor I
asked in Speakers
synchronisation soundbar w sorround + type

Soundbar w surround and nearby room not syncronised … have done Tune on both  

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A
3 months ago
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Sam LimContributor I
posted in Speakers
Sonos connections

I have sonos play 5 gen 2 and roam 1.All are working fine independently.However when I try to group Roam 1 with Play 5 via app, it gets an error essage that say unable to connect, please try again later.Any thoughts?

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3 months ago
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keithjgilesContributor I
asked in Speakers
code 1005 after update

After the update, I get a code 1005 on 9 for my 20 devices. I have reboot individual pieces, router and my hub.

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K
3 months ago
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PhilippeHContributor I
asked in Speakers
Reset not possible Beam 2

After multiple resets, my device continues to flash white.I've tried everything: connecting the device to the Ethernet, restarting the router, updating the SONOS applications + the phone, restarting my iPhone several times and still nothing.Now I suddenly have the same problem, what should I do?Thanks in advance!

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P
3 months ago
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bananabonanzaContributor I
asked in Speakers
Multiroom: Sonos One SL + Sonos Roam

Hi.I already have 2 Sonos Roam speakers and I am considering buying a Sonos One SL. But I’m unsure if a can play music simultaneously on the three speakers. As far as I can find on google the Sonos One SL does not have the multiroom function - but the Sonos One has it. Is that really true?

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B
3 months ago
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Smart HomeContributor I
asked in Speakers
which generation of Sonos Sub is it?

Hi,I would like to know which generation of sub is it please?Note sure whether it's Gen 1, 2 or 3.Serial number starts with 1707xxxx (see pic) does it means it's been manufactured in July 2017?Many thanks in advance for your help. Moderator Note - Removed and recorded serial number

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Jamie A
3 months ago
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BalzaContributor I
posted in Speakers
No power to gen 2 sub

Hi,I have no power with Gen 2 sub. It isn’t the power point or lead issue. (I am an electrician). I have a 1st gen sub that is going strong so I think gen 2 sub’s have a power issue. Paying over $1000 for a sub that doesn’t last 5yr is pretty average.I had a move that the battery stop charging alsoI love Sonos. I have use there products for around 10yrs. I have play 1 x 2, play 3 x 2, play 5, playbar, beam, sub x 2, move and amp Over the last couple years I have experienced the most problems with the app (bugs/delays/app closing). Maybe Sonos needs to go back to there original scope of make a couple of amazing products instead of lots or average ones that can’t outlast their originals  Cheers

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3 months ago
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mjchosenContributor I
asked in Speakers
Sonos. purchases

Why would I want to buy any Sonos products, if the app doesn’t work for your products? Or is that you don’t care? 

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SR45
3 months ago
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jvkiiContributor I
posted in Speakers
Feature Request - Add chromecast functionality to sonos speakers

I have a few sonos products, mainly soundbars and sub for home theater.  I would love to expand to more speakers but I want the ability to cast from youtube music and plexamp, my main methods of listening to music.  I do not like the sonos app for finding and playing my music, making playlists, etc… I know this has been brought up before, but it seems like a missed opportunity.  There are only more sales to be had from supporting more protocols and ways to play your music.  I don’t know if there is an official feature request or similar community functionality so thought I would make this post.

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J
3 months ago
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DinosaurbonesContributor I
asked in Speakers
app update keeps asking for bluetooth

Hello! every time I open the new app it states ‘turn on Bluetooth to allow ‘sonos’ to connect to accessories’ is there a way of turning this off? I don’t want Bluetooth connected on my phone all day and this message appears every time.    

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Ken_Griffiths
3 months ago
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BenwinContributor I
asked in Speakers
International Warranty, buying in Australia and using in Singapore

Hello there, I’m looking to buy a Sonos Beam Gen 2 in Australia, Sydney. Afterwhich the speaker will be brought to Singapore. Would I still have access to the warranty? I can’t seem to find any details about international warranty and how to go about it. 

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Corry P
3 months ago
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andrewgmContributor I
asked in Speakers
Inverting audio channels in Era 300

Hi, since I am using only one Era 300 to watch movies pointing from the back, the audio channels are inverted, sounds from the right sapper from the left and vice-versa.Is there a setting to switch this from the app or any other place?Thank you very much in advance

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Gabriel Z
3 months ago
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FraoContributor I
asked in Speakers
symfonisk picture frame not connecting/updating

Has anyone figure out how to get the Symfonisk speakers set up on an existing Sonos system? I have a picture frame setup with a mini subwoofer, and I have been trying to  add a second speaker frame to make it stereo, but I have not had positive experience with it. Call Sonos a few time (super waste of time), and I even exchange the speaker for a new one in IKEA…. So, the question is what else can I do to get this set up.SONOS if you read this, please send an update for the app, currently it sucks to help set up a speaker, and the Ethernet cable won’t take you to the update part (super weird), even tho the speaker is directly connected to the router.   Thanks!

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3 months ago
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MusicLover1980Contributor I
posted in Speakers
ERA 300’s

I just received my Era 300 speakers. I’m kinda bummed because the center driver is not in use when watching non-Dolby atmos content. Dialogue totally fades to the other surrounding drivers. It throws off the sound. I had the Sonos ones prior to this… for the price point i feel this speaker should be multifunctional and the front driver should still be utilized when watching NON-Dolby almost content. I love music and would have loved to experience the 300’s fully functional. 😶

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Corry P
3 months ago
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AtlJeffContributor I
asked in Speakers
no Sonos service

I used SONOS two days ago. Suddenly it says it can’t find either of my speakers on my WiFi system. WTH?

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A
3 months ago
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MaleLucky13Contributor I
asked in Speakers
Sonos App keeps running an error

Hello, I can’t use the Sonos app as it keeps running an error. It says that the software needs to be updated and when I try to update it, it asks me to log in, and then it runs an error. Has anyone encountered this problem and knows how to solve it?In general the Sonos app faces tons of issues constantly but now I can’t even use it! Thanks,Male.   

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M
3 months ago
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1stPoochContributor I
asked in Speakers
Beam (1st Gen) firm ware update

The firm ware will not update after factory reset. I cannot add this speaker. The unit was repurposed to me from a friend. Any ideas? I am using a 5G router from Verizon.

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1
3 months ago
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cmackayAvid Contributor III
asked in Speakers
Alarm volumes reset each night.

I have the latest new app updates and firmware.This problem has existed in the old versions.My rooms are set to specific volumes however the alarm function resets them all the same as the primary room each morning when I wake up.  I have to manually tweak each one, every...single...morning.Can this please be looked at and considered for a fix.Thank you.

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3 months ago
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Cam76Contributor I
asked in Speakers
how do i get music to work on one speaker on the new app

I've spent a ridiculous amount of money and now I can't even get a single speaker to run its own music. Seriously 😠 frustrated. 

1
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3 months ago
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AlerovaiContributor I
asked in Speakers
the subwoofer Gen 3 works?

The subwoofer Gen 3 was made to work or is just a pease of decoration? I am trying to connect this pease of decoration for two days already and nothing works.. 

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controlav
3 months ago
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dwschofContributor II
asked in Speakers
Fixed volume on Play:5

I have the original S1 Sonos setup with 8 speakers.  All but one are variable volume.  I have a Play 5 that is fixed.  I have other Play 5 speakers which are variable.  How do I change the 1 fixed volume speaker to variable?  Thanks for any insights.

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jgatie
3 months ago
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Francis KimContributor I
asked in Speakers
New-to-me Sub Gen3 will not finish first update post-factory reset

I have a sub I got second hand. I'm able to start the process of adding it to my system, but before I can add it, the app insists on updating the device. Every single attempt at updating the device has failed. I get no error codes to work with, and the device is just flashing red.So far I've tried: Updating my system as a whole Reinstalling the app Restarting the device and my router. Plugging in the sub with an ethernet cable (both before the update and mid update) Splitting my network into separate SSIDs for 2.4Ghz and 5Ghz Assigning a static IP to the sub I've been on the phone multiple times now with Sonos support and still have not found a solution. They've transferred me up to level 2 support but they have no openings in the next few months for a call.Has any one on here run into a similar issue?Does anyone have any other ideas for things I could try?

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F
3 months ago
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