What to get

here a copy of the email I sent to Sonos, Hi I went online to order a Sonos 1 (gen2) this morning at Sonos home sounds (UK) and found trade in deal for a Sonos connect but when i applied they said they had to suspend the deal for the time being, can you tell me if the deal is being offered by Sonos if not why are your authorized dealers still showing the very iffy salesmanship even misleading dishonest sales techniqueanyone else had this prolem with Sonos home sounds?

Is the alignment of the speaker platform and the base of the Sonos stand fixed? i.e. can the platform be rotated perpendicularly or any other angle to the base? Thanks.

I’ll try to explain it with as few words as possible. This is a new house and the speaker wiring wasn’t optimal and I’m looking for a solution.Room  1: Open Kitchen + Family room (Family room is an open floorplan with the kitchen.) There’s a TV above the fireplace w/ cat6 & amazon fire. Speakers: There are speakers in the kitchen ceiling that are connected to Room 2 (Main Home Theater room w/ AVR)What components / setup would I need to purchase such that I can play the sound from the TV in Room 1 (from the TV to the Kitchen) even though the speakers are wired into Room 2. I’m willing to do some attic work if I have to; however, does Sonos offer a setup that would solve my issue?  Example: Sonos Connect + Sonos Amp + Playbar? I honestly do not know and seeking this communities help for guidance.Thank you.

I've got an open, 15ft x 30ft kitchen & living room with concrete floors and high ceilings. I'm only going to be using the speakers for music and I'm wondering if its better to have with the sub in the middle:1) 4 Sonos Ones placed in the corners (ish) of the roomsOR2) Two Fives placed either at both ends of the room, or in the center.I already tried the Sub + Two Fives and it sounds amazing. I'm hoping I can save some money and have better sound dispersion by switching as it seems the Fives, as good as they are, may be overkill for that space. If it matters, I mostly listen to electronic music and what I call "90s adult contemporary"

I have a large collection of live music.  Currently it is stored on the hard drive of a windows desktop pc, backed up on an external hard drive).  I am due for a new computer that functions as my stereo, and I have been slowly moving off windows, so I may upgrade to Ubuntu for the next generation of computer that stores/plays music in my house.  But that isn’t my question (but if Ubuntu is a bad idea, feel free to tell me)….I am in the market for some wireless speakers.  I want to be able to play a playlist (which is a concert) that is currently stored on a hard drive on a computer in my office.  Ideally, I’d be able to play whatever concert I wanted in one or more rooms in the house.  Bonus points- I also need a nice sound system for the TV.  If the same speakers can play music from the computer OR play sound from the the tv in the living room, that’s pretty much my perfect setup.  And then I could get another speaker for the kitchen (we need music when we cook), and maybe an indoor/o

I am interested in purchasing a new Sonos Arc soundbar.  Current I am using an Onkyo TX-NR686 receiver which has all my components (Rogers TV modem, Apple TV and X-Box).  This is connected to my LG OLED 65C8PUA through the tv and Onkyo HDMI ARC connection. My question therefore is how to connect everything to a Sonos Arc.Would I be able to keep everything plugged into the receiver as it is now and then plug into the sonos somehow or,Could I plug all the components into the tv by hdmi and save the HDMI ARC connection for the connection from the tv to the Sonos Arc?I really have no idea if this is making sense to anyone including myself so I hand it over to you fine people to hopefully understand and advise me.I am new here and appreciate the fact that there is a forum here and good people to draw help from!Cheers,Steve

Hi,I don’t understand how it works. I received a email asking me to send my Sonos Amp via UPS…. why?I readed we could keep or old product… so why do I need to send it?If you will replace it by a new one, what’s the price therefor?KR, David

Hello Everyone,We’re building our basement and adding a family/theatre room.  The space is fairly large (~35x20) and I’ve had them wire the ceiling for two in ceiling speakers where the sofa will sit.  I’m trying to decide what route to take for the best Sonos surround sound setup.  Does the Sonos Arc support a setup that includes both  In-Ceiling (Sonos by Sonance) and Side Rear (2 One SL’s) speakers?  Said differently will it feed Dolby (Atmos, Dolby Digital, etc.) and other surround formats to all 4 rear (both the side and in-ceiling) surround speakers?  For example if rain is falling will the ceiling speakers kick in with that effect while sounds coming from the side would be driven through one or both of the side speakers and not the ceiling?  I’ve noticed in the Sonos Home Theater Speaker Comparison chart it shows the Sonos Amp (required to drive the In-Ceiling speakers) doesn’t support Dolby Atmos, Dolby Digital Plus and some other formats, which I assume means anything playing

“Se lasciati (move e roam) sulla base in carica, resta sempre acceso(come la one)? Oppure è necessario pigiare il tasto di accensione ogni volta prima dell’utilizzo?”

In 2020, Pandemic or not… How can the absolute best Home Theater System Company,  have a 1970’s system, when it comes to recognizing a gift card? Apparently if an item is back ordered, one cannot use a gift card during check-out? It’s surreal...Have over 3k invested in Sonos and the Envy of the only friends, that I haven’t converted yet, to SONOS. My better half gave me a gift card on our anniversary, yet I can’t even use it on the SONOS website? How is this possible?

Hi, I’m considering purchasing a Play 5 to connect directly to my HIFI. I have a Naim NAC122x amp. Could anyone please advise how I would hook the speaker up and what type of cable I would use?Many thanks,

I currently have a Sonos arc on backorder. The order was placed on the Sonos website in January pre Brexit. Is this order now subject to import duty (VAT) now that the UK have left the EU. The reason i ask is my company recently ordered parts from Germany to repair a machine. The courier that delivered the parts would not release the package until we paid import charges, these charges were nearly as much as the cost of the parts.

I have my sonos amp connected to my tv through the ARC output with two front speakers hard wired to the amp.  If I purchase the ARC soundbar- do I have to use the optical or can it connect wirelessly?

If anyone has ordered this where did you it from? I notice on their web page after it’s in the cart there is something about an import tax. If we order it and ship it to the USA do we pay that tax?

Hi,I am planning to buy a turntable and connect it to the small Sonos system I have: 1 Beam connected to TV via HDMI Arc + 2 Play:1 as surround.What should I buy? It is not clear to me if Port, Amp or Five would be best in my case.Question: after connecting the turntable (using any of the product available), will the system still work as a 5.1 setup when watching the tv?Thanks.

I’m buying the Sonos arc and wanted to get the Sonos Ones for surroundsound but with the weird room layout I don’t know if it will work correctly. Would it even be worth it? If so how should I set it up, location wise?

I’m looking to order the Sonos Dolby Atmos set. Now, I know that’s not the name. But when I e-mailed customer service, they said it was a surround sound system. I realise that their set isn’t “true” Dolby Atmos (it offers upfiring sound, not speakers above your head) but I just want to check that it is Dolby Atmos?I realise I need an eArc to get this. 

Hi, I am looking to purchase the sonos beam with the Samsung Frame 2020. I also have a ps5. I have read so many issues that people are having with sonos beam, so I am hesitant to but one even though from many reviews I have seen its rated pretty good. My question is does the sonos beam have an issue with voice latency on the tv as well as the ps5 and if it does has anyone been able to resolve it? If not am I being to cautious? Thanks so much! 

There use to be a list of recommended NAS that were (mostly) compatible with Sonos. Does that list still exist?

Hi! Does the TVs eARC port must also be HDMI 2.1 so that it's possible to have Atmos via TrueHD on Sonos Arc? What is the minimal HDMI version on eARC port to ensure Atmos via TrueHD from TV (assuming that TV sends/passes through Atmos via TrueHD)? Thanks!

Hello,I’m new here but I use sonos product since many years.I currently use :few Play : 1 2 Play : 3 1 Play : 5 (Gen2) 1 Play one SLWhen I saw the roam annoncement, I decided to write this topic to share with you. I’m realy interested in this new product. The format is nice, the ability to use bluetooth are realy attracting.But, I have the same fealing as when you created the Play One to replace the Play : 1 :Oh my god! If I want to move to it, I will have no choice… The voice control service is imposed… I don’t want to have any of those system in my flat.None!I want a system to ear music with home/room intégration and as much as possible good sound. I don’t want anything listening to me in my private life!That’s my choice and I don’t think to be the only one thinking like this…. I’m sure this functionality is apreciate by many of your customers, but not by some others (I am one of them)... So when the Play One SL arrived, I was reassured.Will you do the same with the Roam : will there

I just put in a note order for the new roamed speaker. got absolutely no verification or order number yet bank was asked to verify to Sonia. many odyssey else having this problem?

Hi. I have just moved house and seriously thinking of extending my current two play3s into a house wide setup with two 5s in the lounge, the 3s in the dining room and 1s in the kitchen and bedroom. Trying to ascertain if I could gain improvement to music quality by using a dedicated streamer/amp/DAC of some description rather than using my pc?If you could offer advice that would be appreciated. Cheers. 

Could anyone help me please.In December I placed an order for a set of Sonos Five, 1 beam, 1 boost, and 6 Sonos Move.They sent me everything but the six Sonos Move, saying there were credit card problems and they couldn't process my payment and that my order had been canceled.They asked me to please place a new order. On January 21 I placed a new order for 6 Sonos Move and they said  would be  deliver it by the end of February.Now I see that both orders are "processing" meaning they did not cancel the first purchase. I only need six and not 12 Sonos Move and I have no idea when they will ship the six I need.  can someone help me to see what i have to do?

Does anyone know if the Sonos Roam will have mounting accessories for a bicycle?  Or do you know if the Roam would fit in a standard water bottle cage on a bike?Handlebar space is difficult with cables, lights, computers, etc., but a light weight carrier that fits around the Roam then drop into a water bottle cage would be so cool!  Not sure Roam is small enough.Any way, I’m a little bumped it won’t ship for more than a month, but I guess Roam isn’t built in a day.