Talk Sonos Products

Why doesn't Sonos play music locally when the Internet (WAN connection) is down? Yesterday our Internet connection was down all day. We were surprised to find Sonos was totally useless despite our local LAN and WiFi working fine. To be clear: we play content almost exclusively from local libraries and those devices were working normally the whole time. I’d appreciate someone from Sonos answering here. Support just told me via chat that this is expected. I really hope that’s incorrect - it’s pretty unreasonable to require Internet at all times even when playing local content.Also, since our Internet connection came back I've had to restart all of the Sonos players - some multiple times - to get them work right again. Just more continued instability since the app update. 

Recently, I wanted to change out the three Sonance amps for my whole home audio system, which i run with two sonos ports. I would have to purchase 4 sonos amps to make this happen. I started with one to check it out, and unfortunately there is not fixed volume limit.I understand I can adjust it in the app, but since there are other people in the home, it is much easier to use the volume control in each room. We have both fixed and app drivien speakers here so you can see the issue.I am hoping you add this feature to the amps so down the road I can switch to all Sonos Amps.For now, Ill have to repurchase Sonance amps until this feature is added.Does anyone know if this will be added to the software? 

Hi allThis is similar to a lot of posts on here but with an added extra in the form of Optical - HDMI converter.We just bought a Samsung S95D TV and all was well.  Once I discovered the Universal Remote settings on the TV and just clicked Yes to the Power Off question I even had the One SolarCell remote working the volume on my beloved Sonos Playbar that was connected to the One Connect box via Optical cable.BUT we noticed terrible lip sync issues when watching on our Sky Q box but the delay was the wrong way around for any of the delay settings to work. All delay settings just made it worse.  Googling seems to show this is a known issue.SO we bought an Optical/HDMI converter, plugged the optical from the Playbar into it and then it into HDMI 3 eARC and the lipsync is much better but I can no longer find a way to make the ONE SolarCell remote to work the volume.I've tried all sorts of configurations in the Universal Remote settings but I am unsure whether to choose Optical or HDMI 3? I

I’ve read dozens of threads about the “no signal” problem when the Arc is connected via eArc but still have an issue that appeared recently.No config change, but I did receive a new TV box from my provider. Since, then, when turning on the TV, I get a “no signal” message on the LG TV.Apple TV works fine constantly. Switching the input back to TV gives “no signal” again.I performed the TV setup after unplugging everything and letting the TV etc unplugged for about 10 mins.I performed a factory reset on the Apple TV, Arc, LG TV, and received a new TV box from my provider as they thought it was the culprit.If I plug the TV box directly in the TV HDMI port (not via eArc), it all works fine.But via eARC, the Apple TV will always work and the TV box will pretty much always show “no signal”, black screen and of course no sound.If I un/replug the HDMI of the TV box, sometimes, the Arc LED turns green, sound starts playing and the image appears again. Sometimes the sound will start playing but

Hi guys me again, looking to place my Arc Ultra on the wall or on a TV cabinet, could anyone advise if I should use the HDMi cable which comes with the soundbar (according to what I’ve read) or should I look at alternatives in other words are there better quality ones on the market. Also I have an optical cable but Sona’s advertise one and I’ve read somewhere where is states to connect this and the HDMi cable also, can someone say why I need both please? thanks again in advance. Smuj

Do I need to connect my play one only to wifi can I do it though my phone only 

Hi there I have a beam Gen 2 and wondered what would be a better next purchase, an era 300 or sub mini? My living room isn’t huge but wondered if the era 300 would connect with my beam if I went for that? Open to some suggestions thanks 

Reviews are not possible for obvious reasons. I have owned for awhile and upgraded once my Sonos system. The app is crap. They have since reduced functionality/sound controls, I constantly have issues with the app. Crashing It requires constant reboots, too many updates for less service, now recently and final straw it is requiring an update that is dead end. No fix offered and I am not here to waste more time with sonos tech support  Error message says retry later with no options to fix and zero functionality. I now know I paid wayyyyy too much for this garbage company's junk product. Replacement systems they offer cost stupid money for crap app and only fair to good speakers. Buy it if you want speakers that forever increase in costs and headaches. I want my money back and damages. It's like buying shoes and the soles soon fall off in a sharp rock pavement.

My dad has a room in the house where he used to listen to music and decompress.  His speaker system is outdated so I would like to set him up with a Sonos system.  What would you recommend for just listening to music only?  None of these products would be connected to a TV.

Hello, Sonos professionals,I’m getting a new house in a few days, and I’m finishing the basement with a SONOS system in mind--while I have the exposed walls, I’m trying to get the electrical setup. The living room upstairs will have an Arc Ultra and sub (where we watch tv--eventually I will add the erras for surround), and I want the basement to be able to sync to it for when we have parties.My question is how to do the basement. It’s about 700 square foot, and most of it is in one square, open area. I will have a poker table, a pool table, and a bar in this area. I’m designing the system for MUSIC primarily, as there won’t be a dedicated entertainment area any time soon, despite the presence of a wall mounted TV. I want something that can bang when it wants to for parties, but otherwise, provides clean universal music that can be talked over, specifically for poker games (so no speakers directly in anyone’s faces.)I’m currently thinking that two in-ceiling speakers over the poker tabl

Title says it all.

Hi!I have a CD-player Marantz cd6007 and a Sonos Amp; a couple of Bowers&Wilkins speakers and two One. My question is which line in level do you recommend on the amp? 

Hi. I have a pair of Era 300s in a room about 6m by 4m. I use for music only, currently. They fill the room adequately. The sound is nice - warm, fairly detailed, plenty of bass. I don’t need more bass but considering a sub mini to allow the Eras to concentrate on the trebles. I have heard mixed reviews of adding a SM. Would be keen to hear views on whether it makes much difference to the delivery of the mid and high end through the Eras. Thanks. 

With $1,000 US to spend will I be better off replacing my ArcSL with and Arc Ultra or enhancing my Arc SL with a pair of ERA 300s?

Pourquoi mon sonos roam ne se charge plus ? Moderator Edit - Translation by Google:Why is my sonos roam no longer charging?

I’m thinking of using a Rocketfish Bluetooth 5.0 transmitter to transmit audio from an older iPad to a pair of Sonos Era 100 speakers. The reason I’m doing this is that the iPad is using Bluetooth 4.x and Bluetooth 5.0 provides notably better sound. I could use AirPlay, but I have been having occasional issues with AirPlay even though the speakers are less than six feet from the router. (And don’t even get me started on my futile attempts to get these speakers from the 5 GHz to the 2.4 GHz band as some have recommended.) Advice on whether this setup is possible, or alternatives that would get me the most stable connection with the maximum quality sound, are welcome.

I am upgrading my home theater with an Arc Ultra and would like to use my existing, wired surround speakers and Velodyne sub-woofer. Is that possible; if so, how?

So after months of misery are things looking up? I did practically a full day of changing tracks, adding tracks, pausing, adjusting volume, etc like the good old days yesterday. Obviously I didn’t want to get too excited but after playing with it again today for a few hours and still things working as they should I’ve got a spring in my step and life is seemingly getting better 😂I’m not exactly sure when or if indeed an update has sorted things because I’d given up on it and stopped trying to use it, I’ve not done anything different on my end so fingers crossed. 🙏🏼 

I have purchased a Connect:Amp from a seller who claims he never activated or used the upgrade option. He says the discount eligibility should transfer to my Sonos account. The device is registered, but the upgrade discount option does not appear. What am I doing wrong?

Hi my first post so please be gentle… ☺️Arc and Arc UltraWhats is the main difference and what do you recommend?The room isn’t huge so we were looking at a few options Arc or Arc Utra (big price difference) Era 3s and a Sub / Mini or Gen 4.Any guidance would be appreciated, we are coming form having a Sony sound bar and Wireless Sub. TIASmuj

If you activate the eARC option on LG OLED evo C4 (2024 model) the native DD+ 5.1 audio is sent from the Apple TV 4K gen3 streaming Apps to the Sonos ARC soundbar in Multichannel PCM 5.1 format with loss or little presence of surround effects and poorly reproduced central voice, while if you deactivate the eARC option on the TV (therefore keeping the less performing ARC transmission) the audio reproduced by Sonos ARC is the native DD+ 5.1 with the surround and central voice effects present and well reproduced...using the smart TV apps downloaded from the LG store the audio in eARC passes to the Sonos ARC soundbar correctly and is faithfully reproduced in DD+ 5.1...is there anything that can be done to avoid disabling eARC, which results in the failure to play Dolby Atmos streams ???...

Hello Sonos Community and Team,I’ve been a dedicated Sonos user for over 10 years and truly appreciate the innovation and quality your products deliver. I currently have a Sonos Home Theater setup that includes:Sonos Arc Ultra 2 Era 300 speakers 2 Sonos SubsWhen streaming music, Sonos allows you to choose the “Play from All Speakers” option, ensuring the audio is evenly distributed throughout the home. However, when TV is the audio source, the system automatically selects a 5.1 surround sound configuration without offering any choice for how stereo sound is handled. Unlike music playback, there’s no option to override this setting to play the audio on all speakers.Why This is Important:Stereo Content Dominance: Most videos on platforms like YouTube are in stereo. The current 5.1 emulation for TV playback often fails to activate the rear speakers properly, leaving them silent. Impact on Larger Rooms: In bigger spaces, this uneven audio distribution means that the sound isn’t filling the

Hi, please advise i have ussue with sonos app unable to sign in as the system owner, tried everything, reinstall the app, log out  

I have a set up with Sonos Arc, Bass, and 2 ERA 100s and they don’t sound really good with youtube tv live via Apple TV. I have tried everything I believe. Everything comes out of the Sonos ARC and hardly out of the ERA 100s.  They were expensive and I would like it to work properly….I used the music app through sonos and music came out great!!

I have some nice Front L/R speakers along with some in-ceiling rear speakers.I went and purchased a Sonos Arc along with the two Sonos Amps and was surprised to find out that the Arc could not be setup as a Center Channel only.  Seems to me that Sonos missed an opportunity to sell me some more gear.  I returned the ARC and will setup the fronts to produce a “faux” center speaker.