Talk Sonos Products

Does anyone know if using an HDMI cable labeled "High Speed" or "Ultra High Speed" is a better option to use with the Sonos Arc Ultra rather than the one included?

I have a playbar with optical out only port only. How do I connect this to an old projector that only has HDMI ports?The HDMI switchers I see don’t seem to have optical ports?  

One of my Ones suddenly has no white light and has lost connection to my wifi.I cant get it to do anything.Any options for me.

I recently upgraded my wifi system form an RBR50 based Orbi router plus 3 sateelites ot a Google Nest Pro mesh system and it has been a disaster. The system drops out at random and it is clear form other posts that there are some fundamental issues with the nest pro mesh system. I am not a techie and do not have any more hours to spend on support chats/calls (I just want a system that I can connect up after restting my mixed Sonos system and it works and can be controlled from my PC, iphone and iPad, seemingly not possible on google.I know that soem folks have found workarounds but I just want a simple life. Any help much appreciated.

AirPlay works fine on both devices.If I try to play music on the Sonos App with Apple Music, the Era100 works perfectly (I also get the Lossless resolution symbol). But if I try to play with the Arc, I get a message saying that “it was not possible to play the selected song, retry” and skips to the next song (and get the same message again). How can I solve this? I really wanted to make use of the Dolby Atmos feature. 

In the last day or two, I have been seeing intermittent delays in syncing Apple Music playlists to the Sonos app’s Apple Music playlist view.   At one point,  it takes hours for a playlist to sync, and, later, it syncs instantly.     Notes: This is not related to the Music Library function, which I can’t set up right now, anyway, for unknown reasons. I have seen these delays with several small test playlists I have no trouble seeing pre-existing Apple playlists Spotify playlist and album syncing works perfectly.Has anybody run into this particular problem and seen the problem fix itself, or been able to fix it definitively?   Comments from Sonos on the reliability of Apple servers are welcome.   Thanks.

There is already a new update for your speaker. Last one 28.1.2025But it seems to be just Security improvements 🤷 Current System Version83.1-61240Release Date: 02/04/2025In this update:Security Improvements    

I have Sonos Arc, Sonos Amp connected to two rear ceiling speakers and a Sonus Sub.   I have a one year old Samsung QE55S95C.   When I had my previous TV I had an Apple 4K box.  When this transmitted Atmos, I could see this on the app.    Now I have a new TV with eARC and Apple built in, I do not see the audio format on the app.   I am unsure if this is related to the new TV or the changes within the app. I have connected eArc from the TV to the Arc.When watching TV the app does not show the format of the sound as it used to do.  So when watching something that I know is in Atmos, the app simply says source HDMI.   If I go into settings to see each component on my Android phone, there is no line for “Audio In”When I go to settings on my iPad I get each component serial number, Sonos OS, Version, Hardware version, IP address and a line for Audio in.    However for no component is anything listed in “Audio in”I have spoken to tech support and they have confirmed that they can see that I

Hi.I have a beam gen 1+2 one gen 1=sub gen 2.It will be a diference if ai put the one s as rear speakers and add 2 sonos one in front,or is it better to buy 2 sonos play 3 to put them as front speakers.thanks 

CNN recently reviewed three soundbars. Overall they were favorable with the ARC ULTRA, but I have a few nits to pick.First, the review states that Android devices support Trueplay. This is incorrect. Full Trueplay supports iPad/iPhone, not Android, however, ARC ULTRA supports the Quick Tune option that does not require a phone/pad.Also, there is a picture showing the test setup. I cannot recommend setting up a system as shown in the picture. First, there are objects near each end of the ARC ULTRA. Since both ends of ARC ULTRA emit sound, the nearby sound reflections will compromise the L/R “image” presented up front. In general you should not have any objects nearby. For this reason I cannot recommend placing  soundbars in a  confining bookcase. I also feel that a soundbar will sound better if it is brought forward to the front edge of a shelf.Second, there are WiFi devices very close to ARC ULTRA. The risk of WiFi interference is very high when a router is located nearby. Plus, there

At the moment i have a beam and sub, both gen 1, for watching TV.For listening to music i would like to add some extra speakers, for example 2 era100/300>Is it possible to setup the extra speakers so they work with playing music and watching tv, and not only when playing music?For music i would like the extra Era 100/300 with the sub.For TV i would like the above and the beam.Is that possible? 

Okay I'm just letting everybody know I just got off the official Sonos website and Sonos will not hook up to Roku even through the string bars HDMI arc so they're telling me I almost paid $700 for a Sonos subwoofer I'm glad I didn't

How do I create an account to my wife? Moderator Note: Modified title in accordance with the Community Code of Conduct.

Finally got my pair of Fives and Stands. Absolutely fantastic. Whatever I throw at them, Rock, RnB, Pop, Jazz, Classical. Just brilliant. So much power yet so much subtlety.I went for these stands at about half the price of Sanus etc and I am delighted with them. Premium look and feel (more so than my Sanus stands on my Ones). The bracket holds the Five securely. Impossible for it to fall off. No rattle whatsoever. All the screw holes etc really well machined. Look really nice too with a subtle metal ring detail at the top of the column. Highly recommend: https://www.wilko.com/en-uk/avf-white-sonos-five-floor-speaker-stand-2-pack/p/0633901 I'm finding the app pretty much fine these days too. Quick tip for anyone who hasn't found it yet... If the app isn't grouping when you try, open up the web app and group there. That always works for me. Then I go back to the Android app.I have a shortcut to the web app on my phone, so it's a very quick process. If you use Google Chrome on Android, j

Hello,I had the same issue with my Sonos Arc. I thought it would be resolved with a new and pristine Sonos Arc Ultra. When gaming or watching uncompressed Dolby Atmos content, the sound cuts out for a split second every 20 minutes, almost on the minute. I have tried different HDMI 2.1 cables. Ultra High Speed cables. The sound is beautiful and flawless for 20 minutes at a time. So that’s about 3 moments of irritation every hour when gaming or watching movies.  Since the same issue has been here for 4 years, I’m starting to think it’s a Samsung issue. Is Sonos in contact with Samsung to resolve the issue together? I have tried about everything there is to try for the past 4 years. But I am open to suggestions.

Hi, what is the best location for Era 300s in this room? The TV is about centered on the middle of the couch (behind the camera), which is not centered in the room.  The ceiling has beams that are 10” tall.  I was thinking maybe 2 ft down from the ceiling, and above the left and right sides of the couch.  Would that be good? Or what would be better? I have the Sonos wall mounts. 

Hi all , is there a way of checking if all my speakers are connected via Sonos Net in the app ?? My beam gen 2 is connected via ethernet, can't seem to see in the app if it says connected via Sonos Net, thanks 

This isn't something that's not already known, but I just wanted to share how all the problems I had with my Beam (plus two era 100 surrounds) very regularly disconnecting from wifi (BT router) went away when I set a static IP for the Beam on the router. It really wasn't difficult to do (once you access your router's admin page) and has been transformational in resolving this issue. If you're having this problem, I really recommend 'fixing' your Beam's IP as static not dynamic (DHCP). It has also resolved an issue with the Sonos app losing access to Amazon music - I think the Beam dropping messed up the app too.(Note: As well as the Beam,  I have 2x ERA 300s in another room and the 2x ERA 100 surrounds (on the Beam), but I didn't fix the IP address for any of these - I think the Beam needed it because it was on the busier 2.4 Ghz channel on the router and my other Sonos speakers connect to 5 Ghz.)

New to the product line and trying to get a basic understanding. Here’s what I’d like: a system with a small central amp, left and right passive speakers for stereo music and a center channel for TV (in combination with the L/R). I don’t need a sub. The Amp product has two wired outputs (L/R) so my first question is how would I include the center channel speaker using the Amp?

I’d like to request that the designers take another look at the home screen on the app and combine Sources and Services into one horizontally scrollable list. To me the Services are all just music sources and its such a waste of screen space to see Music Library and Line In (when it shows up!)  shown on their own.  I would like to suggest that you combine these into one line and then use the space created to have the system component list expanded as small horizontally scrollable list of icons to select / control your component(s).   The rationale for this is that the very first thing i want to do is select the speaker(s) I want to control.

Bjr quel lecteur cd pour sonos five conseillez vous a moins de 300€ ? Merci de votre aide 

Can I use the app on my Android device, and Airplay on an iPhone at the same time? I have multiple speakers in my system, I would like to play content on one speaker using the app, my wife would like to play different content on another speaker using Airplay… at the same time. So far we can’t figure out how to make this work.

I have not updated Sonos since before the May update, and my NAS music library access & functionality is great (as it has been before & after moving my personal music files from old NAS to new NAS in 2021).Please let me know if you (customers) are still having Music Library issues after post May updates?  And your opinion on whether I should update or continue waiting?  thx

Hiei have an old Samsung tv that does not have Bluetooth, so I just bought Move 2 speaker and a Bluetooth transmitter that runs through the audio system of the tv .Now my problem is how do I connect the speaker to the tv as I have not seen the option to search for Bluetooth devices on the Sonos app. Can someone help me on this please.

Hello everyone!Ive recently bought the Arc Ultra, Sub Gen 4 and 2x ERA 300s and love the sound and sleek system design. Its fantastic!However, I was shocked to find that i cannot play my UHD Blu-Rays with DTS-X and DTS-HD MA audio.While i appreciate there are licensing costs associated with the formats, let the CUSTOMERS decide if they want it. Add a $10 or $20 one time fee which customers can pay to “activate” DTS if they want it.This is supposed to be a premium soundbar, but only supports Dolby…. its extremely odd.Would love peoples thoughts and if there is planned DTS integration (beyond DTS 5.1 which is dated!)Many thanksJ