Talk Sonos Products

https://www.sonos.com/en-us/blog/5-1-vs-7-1-surround-soundThe article above says that pairing Sonos Beam 2 + Era 100 + Sub allows for 7.1.4 expansion. My question is, is the Sub absolutely necessary? Is it possible to configure it as 7.0.4 without the Sub?

Hi all.As with other posts of this nature, I am also experiencing issues with different volume levels of the Era 300 surrounds after Trueplay tuning.I have an Arc Ultra with 2 x Era 300’s and a Sub Gen 4. All of which sound excellent - especially with Trueplay enabled.However….I have tried all of the usual techniques to try and mitigate this volume issue - but so far, the situation has not improved. It’s always the left side of the acoustic that’s always louder.I am using the latest software and hardware firmware (as of 14/03/25).To be clear, the sound levels of the surrounds are fine without Trueplay enabled or configured.I have also tried swapping the rear speakers around and re-configuring (to see if it’s a hardware issue) but still the same result keeps occurring.So with this in mind, I have the following questions:is it possible to send Sonos techs diagnostics of before and after Trueplay calibration to see if there is an issue here? after Trueplay is enabled, it is impossible to

I just upgraded to a Spotify Family Plan. 2 of those accounts are for kids. They each have an ipad with the sonos app installed that connects to a single Sonos network. In other words, the sonos app is installed on multiple home devices that access the same sonos account.I want to set up each family’s spotify account on their respective Sonos app. But when I login with my Spotify credentials, it only connects to my account.What am I missing? How do I set them up to access their spotify kids account on the sonos app?

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I have two sonance architechural outdoor 6.1 sets powered by 2 seperate sonos amps and have now added an outdoor tv. I would like to use both amps for the tv. It has an Arc hdmi out on the tv which I have spit to the two amps but I don't seem to be able to get sound. any ideas. tv is set to arc ou

Hello, I enter the Sonos page and, although they say that from May 2, when I try to pay with PayPal it tells me that PayPal cannot be used if there is a lack of stock. This seems incongruous. I am quite disappointed because I was determined to take advantage of 30% to renew my playbar and play1 for the Arc ultra system and it was 300, but I find it impossible to buy it. When will there be stocks of era 300 in Spain? Greetings.

I use a Roam 2 stereo pair over Bluetooth as bedroom TV speakers. Works fine, *except*: if you pause the TV, then (a little later) unpause, it takes about 5-8 seconds before it plays an audio - before that: silence. It also does this when turning the TV on, but that's less annoying. Is there any way of disabling whatever sleep mode this is?

In a drunken stuper I accidentally upgraded my two play 3's to S2. Nothing but issues ever since. Cannot get them back to S1 even after an hour and a half on the phone to technical support. Reset made no difference and attempted downgrade did nothing . Still stuck with S2 which in my opinion is hopeless. And it took me forever to configure them to a stereo pair as they were before on S1. Is it me, am I missing something, why didn't Sonos just leave it alone ? Never had  a problem in thirteen years before this. Only thing I can think is don't get drunk and have a grandchild ask for a Mary Poppins song !  😂

Has there been any talk of large venue arena style sound systems from this team?

Sonos, please fix your app. I love your products, but this past month I have serious connectivity issues with my era300 in stereo pair. 

I intend to replace my old Bose surround sound setup with a Sonos Arc Ultra, but I’m trying to understand if I need to buy rear speakers and/or bass unit. Sonos support seems to think the soundbar alone should be sufficient but I am skeptical. The room is 16’ x 20’ with a cathedral ceiling that is 13’ high at the peak. The 65” TV is in one corner and must stay there (or so my boss tells me), and the sound bar can be easily placed on the cabinet with the TV. Do I really need rear speakers and/or bass unit?  Also there are three exposed beams in the room about 8’ above the floor so rear speakers could be mounted there BUT it’s somewhat a pain to do that as I’d have to run power up there. Help!!

I’m moving into a new home in a couple weeks and have some questions about how to place the Arc. For a little background, my setup in my living room will be the Arc, Sub (gen 3), and (2) One SLs for my surround speakers. I’d like to mount the Arc to the brick wall below the TV and above the fireplace/mantle but I don’t think the wall is tall enough to mount the Arc 4” below the TV like the website suggests unless I leave the Arc on the mantle. It’s a decent size TV and it might be close to touching the ceiling.How is the sound quality difference between mounting the Arc on the brick wall vs it just sitting on the mantle? The mantle sticks out probably 8” so I’m concerned with it blocking sound. Anyone have any advice? 

There are a number of reasons Sonos has let so many down and are still struggling 9+ months after forcing a terrible app (+cloud control) on a once mostly happy/repeat customer base. Yes the app is still sub-par even with some major improvements lately, yet almost a year in and still some features/services/function are not even on par with S2-1 (even SonoPad &  SonoPhone are better apps).  Outrageous! Firmware (software for the units) is also an issue which is why we keep seeing it updated so often. All this so they could shove some BT cans out the door and force us into their cloud. Forcing our once local control over to Sonos’ leased servers just adds all sorts of potential lag/security issues/complications, not to mention, future potential monetization of our user data (see also new TV set-tip box). Yes there are some lucky users in the Goldilocks zone, but not most or Spence would still have his job.  Short-sighted, greedy, lying leadership backed by an apparently blind board s

Looking for help as a newbie with Sonos. We are building a new home and want to ensure solid audio in the living room (especially for TV), gym, and rumpus room. Any suggestions? Do we need an in-floor power point behind the couch in the large open-plan area to plug in surround speakers? Any other tips would be greatly appreciated.  

Hi, can I connect my tv to a sonos play5 first genetation with an audio cable?many thanks 

I was gifted a Sonos Era 100 on my birthday. I already owned a Sonos One SL. I was already disappointed to find out that I could not pair them together, and could therefore not use them as TV speakers. I understand the reasoning for this, but it’s still annoying.Now I’m having this problem where I can’t even get them to play music at the same time. In the Sonos app I select them both to play at the same time and it says: ‘Era 100 + 1’ or One SL + 1’ but the ‘+1’ speaker never actually plays anything. Everything in the app indicates that both speakers are playing (the little sound waves beside them are both moving) but sound only comes out of one of them. Both speakers are fully capable of playing independently and if I change which one is the ‘+1’ I can change which plays music.I have been able to fix all this temporarily by plugging out both speakers and plugging them in again, but they soon revert to this problematic state.Does anybody know why this is happening? I’m getting pretty a

As per the title… I use a Sonos connect and have tried to reinstall the Innuos Zenith MK3 library, but comes back with cannot find music… was working fine earlier

Hello.Upgraded recently to Arc Ultra with a pair of 300’s.Today I’ve removed from their place on shelves the two older Play 5’s to sell.I found the power cable on one of them to be incredible sticky. No idea why, both speakers are in the same family room. Nothing anywhere near the speaker to cause a residue to build up on the cable.It really is quite sticky to the touch along the whole length. Certainly not something I’d be happy selling to someone else. Both speakers have been fabulous and are still in terrific working order. I’m going to miss the sound quality as the 300’s, whilst brilliant for Atmos, are not as ‘warn’. Anyone come across this before?Any cleaning solutions you can advise to get rid of this?Cleaning solution you’d advise for the Play 5 speakers just to make sure they’re at their best for the new owner?

Hi all, any news on when Playlists will be showing Artwork and the ability to add and create new ones?

HelloI am looking for advise and recommendations on how best I can leverage my existing Sonos equipment in a new home. I currently have the following equipment3x Sonos ONE  1x Playbar 1x Ray 1x Beam Gen2 1x AMP  18x Sonos MAG-6R I am trying to use these in a new apartment in the below layout and figure out what additional devices I may need to purchase. Couple of requirementsEach room (BR) should be its own zone so that I can play music through the in-ceiling MAGs individually BR1 and LivingRoom need to have surround setup The Dining Room speakers should be such that they can be clubbed with the Living ceiling speakers for music streaming. When watching TV in the Living Room, only the ceiling speakers in the living room should be used. Based on my knowledge, I have tried to attempt the layout as shown in the image. Red indicates what I will need to purchase - which is what I’m trying to minimize :)My main area of confusion is the best way to setup the Living and Dining in such a way th

I've read a bunch of related responses here, but I'm still having trouble getting my Sonos speaker to play music from my Denon receiver. I have the two connected via the digital coax cable. The rest of my components are connected to the receiver. The sonos app is set up and shows the Port as one of the options to play. I'm set on fixed volume. I'm on Zone 2….but still nothing. Any suggestions?

More than one router in house.not stable. Specific settings for routers and ports

Do you have questions about Apple Lossless Music and Sonos? Check out the latest video from Peter Pee. Enjoy! 

First let me say that I am technically very adept, having been a DJ and software engineer.  I have installed or upgraded many wired (and more than a few wireless) sound systems.In November replaced my old Definitive wireless system with 3 100’s (2 of which are a speaker pair.)  Also purchased the Pro-Ject-1 turntable.Wow, what crap this is.  Oh yeah sounds great when they work.  BUT...speakers drop off, or the sound goes out, OVER AND OVER.  There is NO interference, the speakers are all close or even in the same room as the router.  Last night we had a party, and just as people were arriving, BOOM, the Sonos app/Spotify once again could find no products.  After unplugging everything (including the router) and firing them all up again, it sort of worked, but the speaker pair was gone and I had to set that up again. Anyone without the technical proficiency of myself would have been at their wits end. I got it work (again, this happens just about every other day) but I was so angry that