Talk Sonos Products

I want to know what is the size and weight of the package of the Ultimate Immersive Set with Arc Ultra. I need this information for delivery

Hi there,I have a Sonos Port and am having some major issues which are rendering it very frustrating - anyone else seeing the same / have any advice? Details below, cheers! Device:Sonos Port, with a turntable on the input and a pair of active speakers on the output Issue:Port will drop from WiFi every 4-5 hours or so and requires switching on and off to get it to show up again - it either disappears from the app completely, or will also occassionally just be identified as offline When it does then connect, any other speaker which is not currently playing something disappears from the app (they gradually appear again over the next 15-20 minutes) What I’ve Investigated:Wi-fi Strenth - this is good (43 dBm), and the issue still recurrs if the Port is right next to the access point DHCP - I’ve given the Port a static IP on my OPNSense router (doesn’t fix the issue) Factory Reset and re-adding the port (doesn’t fix the issue) Hard wiring to ethernet (fixes the issue but I don’t want to hard

I have 2 Play 1 speakers and a Beam. We have recently changed our room round and I cannot use the Play 1’s as rear speakers. Can I use them as front speakers in conjunction with my Beam?Thank you. 

New home, open floorplan, not ideal for rear position of Era 300.  Joining Arc and Sub4 under 85” Samsung in front of room.  I’d like to place Era 300s on stands beside the primary listening position, realizing speakers project to sides, that would be mid-surround and rear as well as ceiling 8’.  See positions A as desired.  B is textbook, but not doable.  C is 15’ away on back wall across dinner table.  What do you think? Can the technology of the 300s and TrueTune still produce an effect worthy of the prices?  Thank you!  ( I primarily watch sports and action movies.) 

I want to connect my play1 to my s1 system.  I DO NOT want to upgrade but it prompts me every time.  When I hit not now, nothing happens.How to fix this? thx

My system, Basement: 1 Beam, 2 speakers connected to SONOS Amp.Family Room: 1 Beam, 2 speakers connected to SONOS Amp.Having issues since the SONOS App update from earlier this year.I want to watch TV in Basement have hear audio on Basement: 1 Beam, 2 speakers connected to SONOS Amp.I want to watch TV in Family Room have hear audio on Basement: 1 Beam, 2 speakers connected to SONOS Amp.If I have TV in Basement on , I can on SONOS App hear audio from TV on the Beam and speakers. I can also through the SONOS App, select to hear audio on 2 beams and 2 speakers. What I want to do is hear audio from  Basement beam and Amp, and from Family room hear audio on beam and amp from the TV source in Family Room. I have groups setup in the App. 

My house is currently under construction. During the planning phases, I ordered two speakers to be installed in the ceiling of the Grand Room and two outside for the pool area. The speakers are passive Elan EL-600-IC-8(s). I purchased a 77” LG OLED G3 TV for that room as well. I need suggestions as to what soundbar or surround sound system to get. My reseach leads me to believe that an ARC soundbar, Sonos Sub, and 2 SONOS amps.  

I have just bought a Beam Generation 2 and Sub Mini and already have a One and One SL in my bedroom that I plan to use as surround speakers with the Beam and the Sub Mini. How do I relocate the One and One SL within the system to remove them from main bedroom to home theater? Thanks!

I have connected my Sonos Beam gen2 to my phone. All good. How can another member of the family control the device streaming and adjusting equalizer from his own phone?

Is it possible to use a wireless HDMI connection to have the sound from the TV go to the SONOS AMP via ARC?  If so, how do I make the connection and what wireless HDMI setup do I need?Thanks.

Hello everyoneIs it possible to switch between work configurations?For example - to work in a surround configuration with 3 speakers (gen bem 2 + 2 era 100) **and at the push of a button** play stereo on 2 speakers (the same 2 speakers from the previous configuration, 2era100)

I recently upgraded from Arc + sub 3 to Arc ultra + Sub 4 in 2 rooms. One of the rooms has Era 300 as surrounds and another has Sonos One SL as surrounds.When I play music using Sonos App, the sound does not play on the center channel. Seems to be playing on left, right and height channels on the arc. At points during the play, the surrounds (Era300, One SL shoot up in volume). I changed from playing using Sonos App to AirPlay and it does not play atmos content at all. Tried with with and without true play.Read about similar issues. Spent an hour with tech support and got the advise to install mesh internet at my home as a fix! Really?Did anyone having similar issues find a solution? Spent thousands of dollars on Sonos and expected better technical support! Thanks for any tips

Hii am using since some year the playbar and I am still pretty happy with it. I was considering to extend it to home cinema and wanted to buy a set of era 100. after researching it seems they are not compatible to my playbar. What other options do I have? any ideas are welcome.thx in advancebest regards Norbert  

Several of my compilations (stored for many years on a NAS) now show up ‘empty’ like this in the new app (also missing album art)… I am not able to play them thru the app. However, with the pc controller I can play them normally (even though the order of songs is random). (With SonoPhone I can play the whole compilation but not the songs individually?). What is going on… miss the old app so much. (‘Error - try again’ it says in Danish). I enclose tags from Mediamonkey.  

Hey all!Can I save settings for different usage in the iOS app? Like a preset for “Music”, “Movies”, Podcasts” etc?How is that done so I don´t have to go into settings each time to adjust the settings for each usage. 

My Sonos system is up to date.  I play albums from Apple music.  I pause the music around 5 PM and the next morning when I go to restart play, the Sonos app shows music is playing my phone and nothing is coming out.  I unplug one of the speakers, the system loses the album I was playing and I have to regroup the dining and living room speakers again.  Once this is done, sound comes out.  Is there a permanent fix to this problem?

Hi Everyone,I am thicking of buying my daughter a Project T1 Turntable for Christmas and I was wondering if I can connect these to a set of old Play 1 sonos speakers to start with and then later upgrade to say a Sonos 5? Or what setup would people recommend? Also I can see there is both a Phono and Bluetooth version of the Project T1 will both work? Do I need to buy a Sonos AMP or Port?Also would using bluetooth have a significant impact on the music quality? My daughter wears headphones a lot so I thought the bluetooth version might be a good idea. I hope someone can help?

Would love a control in the app for center channel.  Rise with the OG arc requested this before and now with the Arc Ultra I want to be able to lower mine.  Just let us adjust it ourselves!  Lol Would also like to be able to adjust the volume of each surround independently.   

Tripped over this (minor) issue whilst fighting a different problem: SETUP:   Mac running Sonos Controller 16.4.2.music (nee iTunes) library lives on the Mac (Users/dan/music/iTunes)iTunes library exported to "iTunes Music Library.xml"Mac iTunes file structure entirely copied to USB drive hanging off router (\\NASMOUNT\iTunes)Sonos library location only knows \\NASMOUNT\iTunes. This has been working for years. I recently noticed that Sonos had a couple of extra imported playlists: Library and Music. They each appear to contain all songs. Reading posts here, it sounds like Sonos no longer needs the XML file, so I tried different variations. 1) updating library after deleting  xml file on the NAS:library and music are created in imported playlists, my imported playlists are there.xml file on Mac was modified. this was surprising, as I wasn't aware Sonos knew about the Mac iTunes location. 2) updating library without xml file either on NAS or Mac iTunes libraryMac iTunes XML file is creat

Very excited to break into the Sonos ecosystem with a full house remodel we’re doing. We will be using the Sonos Arc Ultra with Sonos in-ceiling speakers for surrounds, a separate zone in the kitchen, and a separate zone in the patio. The multi zone is why Sonos is such a great fit.The problem is the sub placement. Without going into too much detail, simply put I cannot use an external sub like the sub 4 due to not having anywhere to place it with our tv room layout. I could put it in a cabinet and use a mesh cover on the cabinet (even double this so there’s a sub 4 on either side of the TV), but everything I read says you do not want to put a sub in a cabinet. So, the questions is… if I use two in-wall architectural subs from sonance, can I still integrate them into the Sonos eco system and will it read them as .2 subs correctly for the home theater aspect of this? Would I have to buy a separate amp for each of them? Open to any ideas here. We’re still down to the studs on the remodel

I am trying to downgrade S2 to S1. I hit “switch to s1” and nothing happens??what now?

Hi there,Recentely I bought the Sonos Beam gen 2 soundbar for my LG C1 tv. I connected it with a HDMI ARC cable and I made it surround with my two SonoS one's. The moment I wanted to experience the Dolby Atmos, I figured Netflix is only showing me Dolby Vision and no Dolby Atmos. The moment I unplug the soundbar Netflix is showing Dolby Atmos (since my tv supports this). I wonder if I am doing something wrong, but I thought Netflix would show me Atmos with this setup. Can somebody help me with this or explain why this isn't working?If you need any more information, let me know!Thank you in advance!

When if ever will i be able to play DRM again. Trying to convert my library isn’t easy and it hasn’t worked with Apple music like the articles say. Sometimes it creates a new version of a song that  might play . Sometimes it doesn’t. Problem not solved. I want to know who else to use because I have friends about to invest in Sonos and i told  them not to buy  whatever else is on the market. I’ve probably wasted 10k. There should be an option to use old software of away. I want my money back. I’ve been conned. 

Hello I need to update my system to use a new WiFi network. It has just two speakers, a 'One SL' and a 'Play:1'I understand I should first update the network settings for the 'One SL' via the app but, as this process is not supported for the 'Play:1', I need to do 'Factory Reset' for it before adding back to the system. Is this correct?If I do this, do I keep my Sonos playlists, Spotify service connection etc? In other words, are they all kept on the 'One SL' unit after it's reconfigured and later synchronised with the 'Play:1' once the 'Play:1' is added back to the system?Thanks