Talk Sonos Products

Hi, I noticed that the settings menu has changed for my tv setup. I used to be able to adjust music level and tv level separately for the subwoofer. On the surround audio the 2 options are there still but for subwoofer it’s one level adjustment for both which is mildly irritating! Anybody able to shed light on it? Thanks in advance 

My Sonos Move previously connected to my Sony mini hifi (CMT-BX90HTR), so I could play CDs on the Sony through the Move. Now it no longer connects, and I can’t get it to re-pair. I have followed the instructions for pairing to the letter - in both the Move manual and the Sony manual. no luck - help!

While on a Samsung Galaxy S9 with Android 10 I was able to at least resize the Sonos widget to 4x1 this no longer works on a Pixel 6 with Android 12. So I am left with a widget that takes almost half the screen for no reason. Please provide additional widget sizes or at least allow resizing.

I’m in the UK and trying to return a Beam to Sonos in Poland via UPS.Sonos’s 3rd party Returns partner (ivytech) supply you with a pre-paid shipping label and customs invoice (of which you print 3 copies for UPS and attach to the parcel).I’ve attempted this twice (with a new shipping label second time) and both times, UPS have rejected it at the export scan stage, saying “clearance information required” and just returned it to me.Both times, the customs invoice * 3 have been on the package in clear Documents Enclosed wallets. The first rejection was apparently due to the pre-filled invoice having an inadequate description. Indeed, it was blank. So, when the second set of documents came from IvyTech, I amended the invoice to clearly describe the goods and added the relevant UK commodity code for export.I’m not the only one having the issue -  Sonos support have been utterly useless, closing my cases when clearly not resolved, giving me a different case number each time I contact them et

I am looking for non Sonos speaker suggestions for use with the Sonos Amp. I already have a pair of the outdoor Sonance speakers in my yard connected to an Amp, and other than having to crank the volume up to 50% to be able to hear them , I am satisfied with their sound.I was looking at the in-wall / in-ceiling sets, but they are way to large for use in my kitchen. Any suggestions would be greatly appreciated. ThanksBob  

Hi community,  3 questions:i would like to know -- if i group a pair of One SL with a Playbar (not as surrounds), will i be able to use Sonos 2 app for the group?Is the Playbar become AirPlay2 because it is grouped with One SL that are Airplay2?When it will be time to watch TV, is the pair of One SL that are always grouped will play automatically or only the Playbar will play by default? What i was told is that when one item of a group is Gen2, the entire group will play as a Gen2.Is it right?Thanks  

Hello,  I am wondering if I can use Sonos one sl in a 30x15x6 m2 warehouse, the construction is made from metal insulated sandwitch panels. Here we are going to open a motorcycle clothing store and I am looking for a solution for backround music. We need to be able to speak to the customers which are going to visit us but at the same time i would like to hear a nice sound :)What do you think can i get a decent result out of 6-8 Sonos one sl? Do I need also a Sonos Sub? I made a test today with a JBL Xtreme 2 which I borrowed from a friend (I hang it at 3 m height near one of the walls) but I was not impressed maybe because the space is so big and all the walls are metallic. Thank you in advance for your help. Ionut

Every single time I turn on my LG CX tv it resets to internal speakers. If I go into the TV settings and switch to ARC for audio out I get no sound. The only work around is to unplug the hdmi cable and plug it back in every single time I want to use the Beam soundbar with my CX. I can’t seem to find this exact scenario on other topics. Things I have tried:Updating TVUpdating SoundbarDisabling/Enabling EARCAdjusting Audio Group DelayAdjusting TV AutoplayAdjusting TV Dialog Sync Currently using original, provided HDMI cable from Sonos.

If I participate in the new (Oct 2021) SONOS upgrade program does that brick my old speaker that I’m upgrading or can I still use it?  I’m thinking of getting a MOVE but not sure i wish to pay $400.Thanks - Mark

How does it look for streaming my TV to my stereo Sonos speaker pair? Can we get an upgrade out in the near term?

Hi guys,I am getting very little or no Atmos height effects from my Arc. The Arc is 6.5 feet from my ceiling and I'm seated at about 6+ feet away from the Arc. I have done Truplay as well. I don't even feel Atmos in the front stage as well. The Arc is seated on the TV console about 2 feet off the floor. There is nothing blocking the Arc speakers.I have tried raising the Arc from it's rear and front about an inch but I don't hear any improvement. The dealer told me to get the Arc checked out at the service centre but I doubt it's faulty. I am able to hear the pink noise from the Atmos 5.1.2 test clip but the audio is distinctly coming from the front. It does not seem to be bouncing off the ceiling.Besides that the Arc is a solid upgrade from my Klipsch Cinema 600. Any advise or help would be greatly appreciated. Cheers,Kelvin from Singapore

My brother has an old Magnavox Grand Classic. I’m curious if there is a clever way to integrate this into the Sonos ecosystem. All I can come up with is tearing everything out of the inside and replacing with a One or maybe a Symfonisk. Is there a better way to integrate with more of the existing hardware?

Eleven months ago my Sonos Subwoofer stopped working.  After spending hours trying to fix it as well as quality time with Support I was told that the speaker had a hardware issue and was toast.  So I unplugged the woofer and put it in the closet.In the mean time Sonos then tried to sell me a new Subwoofer. Fast forward 11 months, to cleaning out my closet…Plug the Subwoofer and was alerted there was a software update and it FIXED the “junk” speaker. Why hasn't Sonos contacted all the folks with this issue to tell them there was a SW fix?How many people got rid of their “Junk” speakers and bought new ones?Sonos does not have an answer. This unacceptable in my opinion 

Hello,I bought a column by Sonos One Sl. How can I get sound to this speaker from Sony XR-65X90J TV?Until now, I have not succeeded (Thanks in advance for your consultation.Andrey

Just starting this up again and hoping for an official reply…. im not sure what you’re paying your dev’s but from experience adding Dark Mode to an IOS app is frankly nearly as easy as typing this request… multiple threads and requests…AND ITS STILL NOT DONE. Sonos. Srsly sort this out. If not an actual reason why you’d not do it?  cue “customer is always right” etc etc…

Hi , will there be a dark mode for the Sonos ( gold ) app ??

I had to make a Beta app update today, and while majority of my system still works ok, the Connect:Amp is not.  I am not able to play anything from the amp now after today’s update (10/27/21).  Does anyone know how to either find this issue or remove the beta app so I can go back to the S2 app instead? 

I currently have 6-ish devices passing HDMI through a 4k Yamaha receiver, sound to Polk Audio speakers.  I’m considering getting rid of all of the speakers in lieu of a Sonos soundbar and sub.  I still need to be able to pass my video signals through the receiver as my Samsung does not have enough HDMI ports to support all of my devices.   Is there a way to make that work and still play audio from all of those devices through a Sonos system? If not, what are my other options?   Thanks ahead. 

Hi all,I ordered a Sonos Move on September 9th, with an estimated shipping date of October 22nd. I emailed support this week and got back a “it should ship in the next couple of weeks” reply but nothing specific for a timeline. Today I got an email from support saying that “due to high demand and inventory constraints” they wont be able to fulfill my order by its originally estimated date (last week).  Has anyone else had a similar problem? When should i expect to get my product?Drew W.

Hi guys I own an old play:3 and two ones. The ones are in the living room as stereo pair and the sonos 3 is in the kitchen. I don’t want voice control. I have an oled tv that may benefit from a soundbar. Right now I’m somewhat confused on how to expand the system. The main thing for me is being able to listen to music on Spotify but get that rich and crisp sound I sometimes hear in bars or restaurants even at low volume. Can’t describe it any better.  Should I:1. fill up my living room with sonos ones everywhere? With one sub for bass? this seems to be the closest to the setup I see in bars and restaurants  get one arc / beam and use the ones as back speakers? How would this setup perform playing music?  add a second hand play3 and a sub for bass? Maybe use the two ones as tweeters? Wouldn’t I run into legacy problems with the 3? 4. Just get two fives and use the ones elsewhere in the house (bathroom, attic)?your input is greatly appreciated         

Hi im going to purchase a Sonos arc for my LG tv 49UH661V  and I’m hesitant on getting because I’m afraid the picture and the sound will not be in sync when using the sky Q box. I have read that this is something that cannot be fixed and I also seen my brothers tv at the weekend and he has the arc and it’s not in sync with tv which makes it very frustrating and he has tried all but failed to solve.ive a Sonos sound bar for 5 years and have no problems and want to upgrade to the arc but I’m afraid to spend the money and it not to be in synccould you please let me know if my tv will have the same problem or if there is a solution many thanks 

I am currently building and have a ok-sized family room/kitchen space. The living room space is approximately 22’ wide x 18’ deep. If I add the kitchen it is 22’ wide x 36’ deep. I am trying to plan for the space. I imagine pairing my ARC and Sonos Sub with a Sonos AMP that connects to in ceiling Sonance speakers. My question is do I add 2 pairs (QTY 4) Sonance in ceiling speakers or 1 pair (QTY 2) for my living room space? I considered doing 3 pairs (QTY 6) total Sonance in ceiling speakers with the one AMP in the entire kitchen/family room space, but figured I would like to treat more as two zones (one family room 2 pairs, and one kitchen 1 pair), but I know multiple zones on one amp is not possible.  Which of the following would make more sense: For the family room (22’ wide x 18’ deep); Sonos ARC, Sonos Sub, Sonos AMP, Sonance In-ceiling 1 pair (QTY 2) --- For the kitchen; Sonos AMP, Sonance In-ceiling 1 pair (QTY 2)orFor the family room (22’ wide x 18’ deep); Sonos ARC, Sonos Sub,

I have used the Amp connected to a TV via HDMI to act as the front of a surround system, left, right and phantom center channel, sub out and support Sonos speakers as rear surrounds.With the Amp set up in this configuration, running a powered sub from the sub out port, is that sub receiving the actual decoded subwoofer channel from Dolby, basically the .1 of 5.1 or does the Amp just use its crossover to feed low frequency from the left and right channels to the sub out port as it would in a stereo set up?Likewise, is the phantom center channel derived/created from the decoded center channel of Dolby 5.1 or is it purely simulated from the left and right channels?   

We have a pair of Sonos speakers ( a One & One SL ) paired in our lounge controlled by a Amazon Echo., and am awaiting delivery of a Sonos 5 and Rega Turntable set up any day now.  Seen a pair of Sonos  Play 1 speakers for sale, they are in excellent condition, and at £120 look a good buy. Was thinking of getting them to pair up in Stereo for the kitchen, at present there is a wall mounted Amazon Echo Plus, which is not to good. I have a spare echo dot which would control the new Play 1’s. Biggest concern is that they are a few years old and i just wonder how long Sonos will support these with updates etc. Any advice appreciated

I have the Sonos 1 and at cocktail hour I bring it outside in my Tiki Hut to play music. The sound is good but I would love to have surround sound somehow. I thought that since it’s bluetooth maybe there are 3 smaller speakers I can connect wirelessly to the Sonos but there doesn’t seem to be. Each time I’ve researched the only answer seems to be is buy more Sonos 1’s but at over $200 a pop that’s not feasible. Any suggestions?ThanksBill in Florida