Talk Sonos Products

It’s finally great to see Amazon Music in Dolby Atmos supported on the Sonos Arc.  However, I was playing The Beatles Abbey Road in Dolby Atmos on the Arc sound bar and realized that the songs on the second part of the album that are mixed together are played with a gap in between.  Is this a codec issue, a problem with Amazon or Sonos hardware?  Anyone listening to music where songs are mixed together in Dolby Atmos can share their experiences.  Thanks in advance

Hello, I've been trying to watch Blu Rays on my PS4 Pro and it's been driving me nuts that every Blu Ray with DTS tracks transmit as Stereo PCM. My System: Sonos Beam (1st Gen), Sub (Gen 2), two Sonos One (1st Gen), PS4 Pro, LG C1I recently bought an LG C1, and annoyingly the TV doesn't decode DTS Audio, so I understand why I can't get DTS Audio; however, Stereo PCM makes Blu Rays a worse option than streaming. I have my PS4 Pro set to HDMI audio, and Bitrestream (Dolby). I have tried the LPCM option, Bitstream (Dolby), and Bitstream (DTS); none of them fix the issue. I've also clicked the start button within a Blu Ray and changed the Audio Format to Bitstream. I have my C1 set to HDMi(Arc) for Sound Out, eARC enabled, Digital Sound Out to Auto, and HDMI Input to Bitstream. Ice tried Sound Out to PCM/Passthrough with no success. .Am I just stuck with Stereo PCM or am I missing a step? Thanks for reading!TLDR: PS4 Pro Blu Rays decode as Stereo PCM on LG C1

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. Hello I have a new 75 smart Samsung TV and I am lost in the easiest and most effective way to connect this to Sonos? Any help would be much appreciated! I have a Play 1 Second Generation but not sure if it has Bluetooth and if this can connect with the other speakers (2 x Play 3 Sec Gen, 1 x Play 5 First Gen). The sound is amazing but not much use for cinema sound unless I can connect to this. Thanks and regards

I have just tried to set up my sonos roam, I have play one speakers in the rest of the house. It immediately asked for me to run an update which wouldnt run, there were no internet issues. eventually the device was not showing on the app at all.Error code 30 came up and we did everything to over come this via install app and chat bot but nothing worked. can anyone help? 

Hiare these lip sync issues resolved ?I have read through the responses and don’t see an definitive answer to the issue I have read there’s doesn’t seem to be an issue via optical but I have eArc Sony tv , and enjoy the 5.1/atmos I have a sky hd box , but resisted upgrading to sky q coz of the sync issues ….is it still an issue or has been silently resolved ?thnks 

Why so complicated - your customers just want to listen to their music on their speakers.

Hej, merry xmas!As all topics with the same question are closed i’ll go on and start a new one. writing this from Europe (Sweden), and on Sonos Sweden they are currently selling a refurbished gen 2 Sub for around 600€.  2 questions that are left unanswered1: the difference between gen 2 and 3 are only internal components like RAM? No difference in sound?2: with a refurbished product you don’t have to be afraid in terms of quality? Pretty big price difference between a new gen 3 which goes for 800€,. Should you invest in the gen 2 refurbished, which you can upgrade in the future with a gen 3 if you want, or go for the gen 3 instead? 

Hey new to the Sonos and love them!! Quick question tho, have one sl 2 of em currently connected to arc and sub!! What else can I add to it for surround sound ? Does in ceiling speakers work with it ? Does a regular one work ? Or 5 or any of them ? trying to do awesome surround sound and have huge living room. Thanks and let me know what basically can be sued and hooked up to it   

Hi, my Beam device can reproduce audio signal but not video with AIrplay from my Apple devices. The router is update as well as the SONOS application, as well as Apple products. I have this problem since this summer. The bar is properly connected to the TV as you see the typical white SONOS screen saver.Can you help me?Grazie Federico

Hello all! I am having a problem connecting my new Sonos arc to my Apple TV and my Philips HDMI sync. If anyone can explain the proper setup it would be greatly appreciated. thank you all in advance

Hi all, hope someone can answer a question , I'm watching channel 5 , and the app is showing as DD 5.1 but all talking comes out of the surround speakers too , if I put on sky movies then the talking comes from the beam and not the surround speakers , I thought talking wouldn't come from the surrounds using DD 5.1 but it does on channel 5 ....

I have a Sonos Arc connected to an LG CX TV and the two devices aren’t working well together when eARC is enabled.  After much, much research into the topic online it appears to be an issue with the Sonos Arc and newer Samsung TV’s too.  It appears the implementation of eARC by Sonos and the higher end TV manufacturers attempting to implement eARC is not going so well.  I would encourage Sonos to work with LG and Samsung to get this figured out as consumers are spending a lot of money on this high-end equipment and deserve a better experience.

Hello! Could we please have the option for the TV input to be in Full Mode like the Music input.This feature request is over 7 years old and we still don't have the option to do it.

Hi  i am about to buy a sonos arc system and I need to know if I will experience any issues when connecting my ps4 pro to my projector, then use the hdmi arc to transfer the audio in 5.1 dolby atmos to the arc. i havent seen any topic so far so I want to know if anybody has this setup! thanks!

Hi all, I have a Sonos ARC and 2 play ones as rears. I’ve an older Sony TV and BluRay player so I realise I’m not going to get Atmos but decent 5.1 is fine for me. My problem is when playing my Spectre BluRay I can only get 5.1 when I select the English audio description or the other languages sound tracks, but as soon as I set the main 7.1 option it goes to Stereo PCM. This happens with my other BluRays when the main soundtrack is something like 6.1 or similar and the other languages are 5.1. Great 5.1 but in Dutch! Any ideas folks? 

All of a sudden my connect amp started shining bright red out of the play/pause button when muted. How do I disable it? I can already tell that it is muted with my ears. I don't want to watch an annoying red light in my living room. 

I recently purchased an Arc, Sub and 2 Sonos Ones to have surround sound in my home theater. My room is 14.5 ft x 23.5 ft. The ceiling height is 8 ft. What I am trying to figure out is which direction I should have the TV/Arc facing. Should I have a shorter distance to the back wall and a longer distance to the walls on the sides of the room or vice versa. With the Arc using the walls to reflect the sound, I am not sure which direction should have the longer distance to reflect the sound waves. Thanks!

Ever since the latest android update my system has been a mess.  Sometimes a component of the system can’t be found.  Other times whole portions of the system disappear.  The only way I have found to fix it is to do a factory reset on all of the products and set them up from scratch.  Then a week later it is all messed up again.  I have even tried a different wireless router.   I am using Android to run the system.  I have four Play 1s and a beam for the TV

I just upgraded from an iPhone XS to 13 plus and my S2 app pretty much has ceased functioning. For context, my wife upgraded the exact same phones and hers works as well as ever (albeit it’s still the baseline level of bugginess).At first, I opened S2 and it was super slow and would crash while trying to load all the data. I would click a button and after 60 seconds the button would partially load (Settings, for example) or it would crash. I uninstalled the app and now I can’t even open the Terms of Service. It opens, freezes entirely, and half the time it crashes. My Sonos system is functionally useless without the controller. Again, it works just fine on my wife’s identical phone and iOS. If I could upload video, I would upload the screen recordings. This is a technical disaster and the Support Bot couldn’t figure out it’s algorithm well enough to get me actual support. I’m at my wits end with this. Help, please.

Just curious… Has there ever been any talk about creating a slider in the app for the center channel (Dialogue) for the Arc/Beam? I know there is a dialogue enhancement feature, but that doesn’t seem to help much. This feature request seems to be very possible since Sonos added a slider for height on the arc, which in my opinion is less important than the center. Many people have different levels of hearing and to most, dialogue is the most important. I’d love a feature to let users set the dialogue to a level that makes them happy and is accommodating to their level of hearing. Many other companies have this feature and I hope Sonos can bring it to their eco system. On a side note...For android users, I think it would be amazing to allow us to use a Roam for True Play. Seems like a great way to use a mic that is a part of the Sonos eco system.

Hello everyone,  I have a 5.1 setup with my play bar, sub and a pair of ones. My sub recently had an issue and no longer works through wireless link only wired. My app recognizes it and everything but I get no sound from the sub.  if I move the sub to another room with any other configuration of speakers it works it just doesn’t work with my playbar. I know there are multiple post about this issue and I’ve tried every single thing but no luck. I opened this new question because wanted to get some extra help also with the a diagnostic I ran: 917345049  

Hi folks,I have a bluetooth turntable that I connect to my Sonos 1 through the Sonos Roam. There are occasional glitches/skips but it works well so far!I am looking at making a bigger purchase of a Sonos 5 AND the Sub to make my turntable sound even more incredible.Is the Roam still enough or the best way to keep this connection from the bluetooth turntable to my potential 5 and Sub?  These are big purchases and want to get it right! Thanks 

I’ve got a Sonos Beam 5.1 setup (Beam, Sub, 2x Play: 1) and I used to be very satisfied with it.  However, I recently moved to an apartment with a slightly larger living room, one that puts me a bit further from the TV (about 12’ from the TV vs 8.5’ in the old setup).  On paper it doesn’t seem like it should be a big differnece, but it has really impacted my subjective experience.  In the old place when I was closer to the TV and soundbar, it felt like the Beam provided a decent amount of separation. Now it feels like all the sound is coming directly from the TV on the center channel, without much in the way of L/R.  This has me considering upgrading to the Sonos Arc.  Has anyone made this upgrade?  Would it provide a better experience for me?  I’ve got the Sub, so I’m not looking for more low end; mainly more separation.  Will going from the Beam to the Arc help in that regard?

Those who are archive.org fans….write them and ask them to find a coding team to create a Sonos service app to link and browse through the Sonos app.  I’d gladly pay $10 to have that service and catalog on Sonos.  Relisten is great but is only maybe 20 pct of the archive.org content.   This needs to happen, people will pay archive.org for the app, they are always trying to raise money.

Salve, ho rilevato che la soundbar Sonos Arc, collegata ad una tv Samsung del 2020 ne prende il controllo dell’uscita audio. Nella fattispecie se volessi utilizzare le cuffie bluetooth oppure l’audio proprio della tv, il sistema in automatico commuta l’uscita sull’hdmi della soundbar.Ho sentito la Samsung che dopo un’ora di chat mi ha detto che il problema è dato dalla soundbar che manda continui output alla tv per deviare l’audio sull’hdmi rendendo impossibile l’utilizzo delle altre uscite a meno di disattivare l’anynet (rendendo impossibile l’uso della soundbar con telecomando) o staccando proprio l’hdmi quando servono le cuffie ad esempio (assurdo).