Talk Sonos Products

We bought a new Samsung QN75Q8BA 2021 with eArc and no matter what content we try playing, we cannot get Atmos to display as the audio type on the Sonos app.  I also notice the pass through option under the tv settings is typically grayed out.  All other átmos options are enabled in the tv settings.  what am I doing wrong ?  it took a while to realize thatA. YouTube doesn’t steam in Atmos which renders all the Dolby atmos tests on there useless. All while folks in the comments are clueless of the fact. B. Netflix only streams Atmos with Premium subscription.  I am streaming my content from Amazon Prime and Disney + via native tv app.   if there is a better way to sample atmos like a website where you can specially test the upward firing speakers, please do let me know.  

I understand the Port is best suited to have an amplified input (such as a stereo receiver) connected to it and the Amp is best suited for a non-amplified input (such as a turntable or speakers) connected to it.My question is, can a stereo receiver still be connected to the Amp? If so, are there any negative impacts?Thank you.

I love to listen to KSHE 95 Real Rock Radio out of St. Louis. I can get the station through the Tune In music service on Sonos. The problem is that KSHE 95 has an awesome 24 hour show called KSHE Klassics that is only available through their website at KSHE.com. I’d love to play this programming on my home Sonos system but can’t find a way to access it. Does Sonos have a music service link that allows you to access different sites on the web?

Hi there.I’m thinking of investing in a Sub G3 to go with my Amp and a really decent little pair of passive speakers, but it’s quite an expensive upgrade. As I use the system a lot it might be justified, provided that the output to the passive speakers is high-passed. This would enable not only bass extension, but allow the stand-mounted passive speakers to reproduce just the mids and treble  and to benefit from a less bassy input signal and hopefully even better, sweeter clarity.I know that the Sub controller can set various crossover frequencies such that the Sub can be used with say, large floorstanding speakers and to reproduce frequencies below 60Hz, or with smaller ‘bookshelf’/stand-mount speakers where a crossover of perhaps 80-100Hz might be more appropriate (so the sub kicks in below that). ...But is the output from the Amp to the passive speakers then high-passed accordingly - which the word crossover implies (which is what I want) - or is it full-range to the speakers (albei

Hey All,I own a Vizio V655-G9. I started setting up my Sonos Arc to be connected to my TV, everything was going well, and then the Sonos app gave me the error “CEC not connected”.  Steps I’ve taken: Checked to make sure CEC is working and my tv is recognizing a device (it is) Unplugged all other HDMI devices that were plugged into my TV Swapped out the HDMI cable that came with my Sonos Arc with another cable I had laying around. Factory reset my TV Unplugged, and plugged my Sonos arc back in. Reset my Sonos appThe issue seems to be with Sonos and the App. Any ideas on how to resolve the issue? Thanks in advance 

I have 2 TVs side-by-side in my media room.  Currently they are both connected to an AV receiver on separate inputs. When I want to change which TV is feeding sound into the room’s speakers, I have a single button on my remote which simply selects the next favorited receiver input, which effectively toggles between the 2 sources.  (Note: this is useful when one TV goes to commercial so I want to temporarily hear the audio from the other TV) I am thinking about upgrading to a full Sonos setup for the room’s audio and would like some advice for how to best achieve the same convenient audio source toggling.  I understand that I’ll be able to use the app to select any source to play in any room.  But is there a way to achieve a toggle like effect with a remote or smart home device?  If I have to use the app, how fast or easy will the transition be? Here is my current thinking for the hardware setup.TV #1 connected to an Arc soundbar via HDMI-arc.  The ARC will be joined to a sub (gen3) and

Hi. I have paired my Samsung tv with sobos roam and when I play any video, the roam makes “hiccups”. I have tried to remove any physical interference and even place the roam 1 inc in front of the tv but it does not resolve the problem. Any ideas ?

Well as a new user my experience of Sonos is spending time on this forum whenever I want to listen to a new podcast/ music service... And more often than not we end up listening on my mobile device and the Sonos move stays silent. What a waste of money and time... I just don't get the hype with Sonos. To me it's just another plateforme strategy to lock up customer.We bought you're ***** device at a hefty price, just let people free of using whatever app they want.Sonos feels líke such a con company.I will never buy it again or recommand it. Moderator Note:Offensive language removed

I have just purchased the Beam Gen 2. It will be a stand alone with no surrounds. I don’t have Atmos capability as yet, but I would like to know if I am better using Dolby Digital Plus, or Stereo pcm? I ask this because I am not sure if the speaker would lose some of the audio that Dolby Digital plus sends with it being a 5.1 standard, and the speaker only having 3 channels? Left, Centre and right? 

HelloI’m thinking of upgrading my playbar to an Arc. I currently have two Play:1 speakers as a surround pair. Will these work with Arc in Dolby Atmos  or do I need to upgrade those as well to One SL or Ones?

Looking to get a new 65”TV , What brand works best with Sonos ? Some people have reported eARC problems with Sony X90J and that was the TV I was about to get . Another model I was looking at was the Hisense U8G but several people reported the same problems . I also looked at the Samsung Q80A and there don’t seem to be any eARC problems with this model . Any thoughts or recommendations ?

HiConsidering getting turntables.  Can i connect to pro-ject t1 2 sonos five (stereo) or do you need a sonos amp or port?

Hi.I was told by a retailer that if I mix a One Gen 1 and One Gen 2, surround sound from Beam Gen 2 wouldn't work correctly, and they would output the same sound. Is this correct, as I have read it works fine? Thanks

I’m interested in adding a Sonos Roam to my system and am hoping to get some feedback on cold weather performance.  I do a lot of hiking and backcountry skiing and temperatures are frequently below freezing.  How does the Roam perform in cold weather?  Are there any third party cases that help keep the unit warm?I’m currently using an old JBL Clip3, but it’s very temperamental in cold weather.  It works great for two hours or so, then completely dies and won’t take a charge until it warms back up.  What can I expect from the Roam?

I’m a little disappointed that Apple Music is somewhat neutered when used though the Sonos app (no ability to start a station directly from a song like there is in the Apple Music app for example).  However, when searching Apple Music through the Sonos S2 app I noticed typing in an artist’s name and clicking on the “Stations” tab brings up lots of stations based on different songs from that artist.  Same thing when searching for a single song title, there are literally dozens of “stations”  based on that song in that list.  Which is nice.  But where are these stations coming from exactly?  They don’t appear to be anywhere in Apple Music that I can see.  Is the Sonos app generating them?

Hi there, Is it ok to fix the Sonos Beam Gen 2 to the ceiling ?The height of the ceiling is 2,5m (standard).Another question about the sonos beam gen 2: would it work with the IKEA sonos symfonisk ?

Sonos 1 app. Shows screen insisting I use the new Sonos 2 app. However my older speakers can only he used on the Sonos 1 app as they are " incompatible" with the Sonos 2. However it will not allow me enter the Sonos 1 app. Just shows a black screen with text telling meto use the Sonos 2. Is there a way around this screen I was using my speakers yesterday with out issue. 

OK I get that stereo pairing drops when the speakers power down.  Its a pain in the butt but not a deal breaker.  My problem is that not only does the pairing drop on the Roam, it loses its connection to my voice service and on occasion one of my Roams will completely drop off the system and have to be added back in.  Also, half the time I re-pair my two Roams, only one of them plays music.  The only solution to this is to remove the offending speaker and then reinstall it in the app. And them go through the pairing again with fingers crossed.  WTF Sonos?   I like your products but clearly Roam is not production ready as it fails at several things that a portable speaker MUST do.  Its pointless to have portable speakers when they are in fact the very opposite of portable.  I am concerned that they will never work for the purpose they were intended for in their current form.  So are you going to fix this or do I need to return my Roams and find another option?  

Why does my Arc always start muted on my TV and not remember the last volume setting

Will I be able to adjust the amps tone controls (bass, treble and Loudness) when my source is Spotify using AirPlay 2 on an Apple TV or iPhone?

Hello.Fairly new to Sonos, have a Pay 5 & 1 currently. Moved to a new house, medium sized living/kitchen entertaining area. I’m looking for a decent set up for streaming and line-in via turntable. My original thought is x2 Play 5sx1 Play 1 in the kitchen area.  Not sure if this set up would be much enhanced with a subwoofer? Or if x4 Sonos 5s is a better way to go? or both.  I’m moving Sonos 5s to stands to reduce any vibrations, especially when playing from turntable.  I’m essentially an idiot Musically/Sonically/Generally, but I like loud and like to think I can tell the difference in quality set ups.  Any advice greatly appreciated.  Thank you,  WA

I found that when the album art embedded in an mp3 or flac file is too large (for example 1080x1080), then the SONOS S2 app crashes when trying to load and display it. I tried reducing the album art (to 200x200) and it solved the problem. This issue affects the S2 app on both Windows 10 and Windows 7.This may explain some of the app crashes reported by S2 users.

Hi, I have a Sonos Arc the for some reason is not playing Atmos. I have a Nvidia shield pro connected to a HD fury Arcana and that is connected to the arc and to the TV. I have a pro account on Netflix but in the sonos app it shows Dolby Digital Plus 5.1 and in Netflix the Atmos logo appear. What I'm doing wrong? 

Hello, finally dived into the Sonos ecosystem and just bought the Sonos Arc SL after much deliberation and was pumped to finally set it up but ahhhhh can't seem to get any content to play with Atmos. I've spent the last 2 hours reading various threads here but still can't reach a resolution, so am hoping to get some direct help 🙂 I have an Apple TV 4k and a 2018 Samsung UN75NU8000 TV without eARC.  I understand this relegates me to Dolby Digital + Atmos, but I don't ever see Atmos in the Sonos app even with confirmed Atmos content - only shows "Dolby Digital 5.1."  Or does DD+ Atmos show as such?  Pretty sure I read somewhere that it should still show Atmos.  I have Netflix Premium with 4k, HBO Max, and Amazon Prime and have tested them all.  I also tried them via the native apps on the Samsung TV.  For example, I tried Matrix Resurrections (showing Atmos logo) on both and it only shows Dolby Digital 5.1 in the Sonos App.  Any suggestions as to what I'm doing wrong?  I heard about the

Having a new house build with a huge Great Room that is approx 24-36 in size.I’m buying the Sonos ARC and Sub, but then I’m really limited to in-ceiling speakers (10’ high ceilings). If I buy multiple Sonos Amps for in ceiling speakers, can I have one Amp configured for front speakers (in addition to the ARC), then then have a  second Amp configured for rear/surround Speakers? concerned that just having the Arc and one set of rear in-ceiling speakers won’t be enough for such a large Great room and I need to get speaker wire installed before insulation and sheet rock gets installed in the next few weeks. ‘I’d really appreciate any and all recommendation as I’m new to Sonos for large room configurations.  I’d rather lean towards more than end up with not enough speakers.