Beam Gen 2 metallic/robotic sound since update

  • 22 November 2021
  • 7 replies
  • 117 views

Has anyone noticed a metallic/tinny/robotic sound from their Beam since the recent update?


7 replies

Userlevel 7

When do you hear the sound? Try unplugging the Beam from power for a couple of minutes and reboot your router.

When do you hear the sound? Try unplugging the Beam from power for a couple of minutes and reboot your router.

I've tried that with no success. Someone over on Reddit suggested running TruPlay. I never ran it to begin with so not sure it'll make a difference. 

Userlevel 7

Trueplay tuning should be performed regardless. It will optimize the audio from the Beam in your room.

You might also redo the TV Setup process in the Sonos app before you perform Trueplay:

Disconnect everything from your TV and unplug the TV and Beam from power for a couple of minutes. Plug the TV and Beam back into power but keep everything else disconnected. Be sure CEC is enabled on the TV. Run the TV Setup process in the Sonos app and connect the Beam to the TV when the app instructs you to using the HDMI cable that came with the Beam. When the Beam has been successfully connected, connect your other devices to your TV.

Trueplay tuning should be performed regardless. It will optimize the audio from the Beam in your room.

You might also redo the TV Setup process in the Sonos app before you perform Trueplay:

Disconnect everything from your TV and unplug the TV and Beam from power for a couple of minutes. Plug the TV and Beam back into power but keep everything else disconnected. Be sure CEC is enabled on the TV. Run the TV Setup process in the Sonos app and connect the Beam to the TV when the app instructs you to using the HDMI cable that came with the Beam. When the Beam has been successfully connected, connect your other devices to your TV.

Got hold of an Apple device and ran Trueplay. Before that, I followed all the steps above and still no improvement. I've isolated it to being most noticeable when music is playing. It's definitely since the newest update, the sound seems to have degraded considerably.

Userlevel 7

What is your music source?

What is your music source?

All music within video from any source. Inbuilt TV apps, external outputs on the TV. The metallic sound is across all audio on the Beam. It also doesn't matter the audio format. 

Userlevel 5
Badge +11

Really weird, not seen this on my Gen 1 or Gen 2.

 

as it is all sources from TV and Sonos directly streaming, I would run a diagnostic report from the Sonos app and contact support with the diagnostics ID for them to look at.

 

only other thing you could try is a full reset of the Beam to see if that fixes it.

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