Talk Sonos Products

Hi all,Adding to the pile of people with sound dropout issues.  I’m using a Beam Gen 2 (brand new and fully up-to-date) with a Panasonic TX40JX850BZ (also brand new and fully updated)I’ve been getting an issue through the TV audio where the sound cuts out every hour or so, for about 10 seconds.  It happens on all sources (standard TV through aerial socket, Netflix, YouTube, Chromecast) when connected to the HDMI eARC port.  The issue seems to be resolved when connected via the optical converter.  I don’t think using optical is a satisfactory solution as I bought the Beam to take advantage of my TV’s Dolby Atmos capabilities.I’ve been around the houses with both Sonos and Panasonic customer service.  Sonos says it’s an issue with the TV, Panasonic says it’s likely a compatibility issue and will likely charge me if I send it to them for investigation/repair.  I’m at my wit’s end as this combination was quite an extravagant purchase for me. Has anyone else managed to properly resolve an i

Hello, I would like to request the Sonos desktop app for Windows respond to the keyboard media keys (play/pause, next, etc.) when the program is not the focus. It seems this has been an ongoing request from many users for a number of years now. As someone who works from home often these days, it would be helpful to pause when I have to take a call or skip the track on command. I imagine this would also be useful for gamers, programmers, etc. 

Im looking to upgrade my basement entertainment area to a complete sonos surround system. Since i have sonos throughout the house, this is the last room to be integrated.  I currently have 3 hardwired speakers in the TV wall, and two hardwired in the ceiling above/behind the couch. I was thinking of setting up a sonos compatible receiver (Onkyo or Pioneer) to connect all my entertainment devices. I would like to avoid everything connecting to the TV since I already have the HDMI running behind the wall from the TV to the console table below.Do I still need the sonos amp with the compatible receiver, if i were to replace in wall and in ceiling speakers to sonos?Can I create a surround sound environment with 2 in wall sonos speakers in front, ARC sound bar in front, a Sub, and 2 in ceiling sonos speakers behind? I want to use the hardwired options since everything is already wired. Its a large basement. Ive looked on multiple threads but have only found mixed results. Thank you in advanc

Hi All  I’m breaking my head trying to find a solution to streaming Netflix sound thru SONOS. When I watch Netflix in apple device (macbook, iphone) and airplay sound to SONOS, there is a slight but noticeable lag. I guess SONOS processes sound input before playing in speakers and that is causing the micro second lag in sound. Is there any good solution to listening movie sound thru SONOS. I was thinking of SONOS Port (although very costly) but understand that the lag issue will be there with Port also. I have ONE SL (2)+SUB in one room.

I thought I would test the new update that supports DTS.  When I feed it a DTS signal from Plex, it is silent.  If I disable the DTS audio in plex, it is transcoded to Dolby. My settings are all correct as far as I can see. I have tried DTS regular and DTS HD and neither work. My system and TV are both up to date.

Hi guys,Im a owner of the sonos arc and two sonos one gen2 speakers. I dont use the sonos sub.Does anyone know what EQ settings are the best to bring out the best sound? 

I am thinking of adding an AV receiver via ( RCA) Sonos connect . Any AV receiver suggestion ?

Okay. I hope I can explain what is happening. I have a Sonos Beam Gen 2, a Sub Gen 3, and two ONE SL Surrounds. When watching a Dolby Atmos program (test), there is a punch sound that travels in a circle to demonstrate 360 sound. When the “punch” sound travels to the rear surrounds, the SUB drops out and the bass in the surrounds also drops out. So, I get the full 180 degree punch sound in the front while the rear is only firing the mid-range sound from the surrounds. The deep bass is washed out. I expected the Sub to continue firing the deep punch sound even if the rear surrounds are the only ones receiving the signal. For example, an explosion in the rear of you or someone hitting a big drum in the back. So, does Sonos assume only bass sounds can happen in front of you if that is where the sub is placed? Right now, if there is a bass player or explosion behind you, it’s empty because Sonos is only sending low frequency sounds to the sub when the BEAM is playing the sound. How can you

I have a Beam 2 with a sub and 2 surround speakers, but I can’t get Atmos to work from my Roku through my reasonably new Samsung 4K TV.  I believe that the Netflix movie “6 Underground” provides Atmos.  My TV recognizes that the Beam supports Atmos.  But the movie is sent to the Beam as PCM (stereo).I am hooking up the Beam to the TV through the ARC port.Is there something special that I need to do to get it working?

I ordered home theater system on 01/04 and was supposed to ship on 01/14 but the status still shows as Backorder. Is this delay normal? The customer support don’t provide any other dates.Thanks!

Having read several threads where many people are disappointed that Roam cannot be used for surround speakers, how about a new product for all those people with relatively small rooms and no convenient power points?This would be a pair of Roams (RoamSurround) with cut-back features especially designed as rear surround speakers to suit Playbar, Arc etc.  Packed in pairs with a special price point reflecting the simpler build, I am sure that it would sell well …The Roam is a fantastic speaker - put me down for the first prototype or pre-production model!I use Ones, Amp, Playbar, Connect:Amp - and of course my new favourite - Roam.

I have had Dark Mode working on my iPhone 13 Pro Max, but yesterday everything just turned light. The option to enable it in the App Settings menu has disappeared. I have restarted the app, deleted and re downloaded but it is still missing. It is still working fine on my M1 iPad Pro. Grrrrr it’s just reappeared when I was going to get a diagnostics report. once again …… grrrrrrrrr 

I read on the internet that it is Bluetooth 4.2, but on the official website, it says that it is 5.0 ... which one is true? Has the Move had a hardware overhaul?

Hi friends, I can’t get the Dolby Atmos effect but not sure it is a hardware problem caused by Sonos or Apple TV 4K, or the software problem cased by the Infuse Pro 7 app on tvOS. So, just share my situations here to see if anyone else facing the same problems with me. DevicesAll the latest models of Sonos & Apple with the latest firmware.Sonos ARC * 1Play 5 *2Apple TV 4K - 2021 versionPlayer: Infuse Pro 7Film source: Blu-ray Images on NAS (Synology DS920+) ProblemSound strange if Apple TV 4K Sound Effect is setup to Dolby Atmos and use Infuse Pro 7 to play the Blu-ray image on the NAS. (Or other video file with audio like AC3 and etc.) Problems: The DIALOGUE can NOT be heard; Sound is strange and the volume is low. The problems occurs in the Apple TV 4K audio is connected through HDMI eARC. (NO problem through AirPlay. And we know that Dolby Atmos can not play through AirPlay) If we turn off the Dolby Atmos in Apple TV 4K, the audio format change to Dolby Digital 5.1, everything i

So to be clear... if I have a sonos arc and sub in the living room, but have a sonos amp with speakers in the back yard, I can listen to them as a single group, or use separate? As in the arc playing a movie and out back playing spotify. Or watch a different TV source on each, while being able to do this all within the same app login? Hopefully I am making my point lol.

Most of the time when streaming use the dual Sonos 1’s with sub in the kitchen for casual listening.  I do have a port too.  Amazon dropped the price of HD and now just using “free” prime streaming.  Would the gear I’m using be good enough to notice using lossless codecs?  I know it must be listener dependent but perhaps the difference is stark enough. I could play a cd and port it to the Sonos, but others have undoubtedly done this.  Appreciate any comments. 

Recently bought amp and outdoor sonace speakers… Everything worked great for a few days and now only one speaker works.  If I resent and hold down the pairing button the second speaker will work for a song or 2 and then shuts off .  What could be going on?

Hi.  I’ve had a Sonos Connect for about 4 years and have never managed to make it do what I bought it for, which is to play my hifi separates (turntable, CD player and cassette player) through the Sonos speakers - so I’m trying to crack this finally. I was told this would work when I bought this, but have never managed to make it work.  Looking at web pages about this, everything focuses on enabling you to play  streaming services accessed via the Sonos app, through the Connect onto hifi speakers, whereas what I want to do is the opposite way round.  Things I read suggest this is possible but don’t ever explain how! So … is it possible to do this, and if so, can I connect them all into the Connect via my existing hifi amp (Yamaha A-S301)?  When I try connecting everything, I can’t make anything happen.  Part of the problem is I don’t understand how it helps to have the Sonos Connect listed as one of the parts of the overall Sonos system, since somehow what I need to happen is for the S

I chatted in to support two days ago after I added some channels as favorites in the SiriusXM app and I was unable to get those channels to show in the Sonos app. So I removed my SiriusXM account from Sonos and then logged back in to SiriusXM in the Sonos app. I still could not see the channels I had favorited. It wasn’t until support inquired about what channels I was looking for that I realized perhaps the Xtra channels weren’t gonna be available on Sonos. However, support told me that everyone of the Xtra channels I had favorited were showing as available. So I restarted my router and everything but by the time everything was back up I didn’t have time to log back into the chat support. And despite the reboot of my system I still have none of the channels I recently favorited including one channel that has a number so isn’t an Xtra channel at all (SoundCloud Radio on channel 508).I just found a support article saying Xtra channels are NOT supported via Sonos. So can someone tell me

Bonjour pourquoi est ce que j arrive à lire le blu-ray 4K tente sur ma arc alors que le film est si je dit pas de bêtises est encodé en Dts hd ou dts x 

Layout: large open plan kitchen/dining/living running N-S area total 12m x 5m. At the end of this larger area, the living space portion is oriented E-W and this portion area is 5m x 4m.Can I do the following with the Sonos app, Amp/s and in ceiling speakers?Living area E-W orientation - home theatre arrangement:AMP 1- front L&R 1xamp & stereo speaker pairAMP 2 - rear L&R 1xamp & stereo speaker pairTotal area N-S orientation - home audiousing the same amps and speakers above can I make a scenario in the Sonos app to do the following to service the N-S orientation?AMP 1- front L&R 1xamp & mono L speaker pairAMP 2 - rear L&R 1xamp & mono R speaker pair  

Hi, first at all please apologies for My bad english i am trying to get Atmos from native netflix or prime apps at my Samsung RU7100 tv.  it has ARC HDMI, i have set everything but still receive dolby digital plus ob my sonos arc app.i used:netflix uhd planhdmi from tv arc to sonos bar What can i be doing wrong?  Thanks in advance 

I’m still new to Sonos. I can play music with no problem on my Roam, but how do I stop playing music other than shutting off the Roam?

Have TV setup with Denon AVR 3700 receiver which has Klipsch speakers also have Sonos setup though out rest of the house.  Want to be able to play sound from TV setup to Sonos.  Have a Sonos Port that is setup to play sound through Denon to Klipsch.  Essentially trying to do the opposite.  Play whatever receiver is pushing to Klipsch speakers to Sonos setup.  Do I use the line-in ports on Sonos Port?  Then which port on the back of Denon do I use.  Speaker ports on the bottom left in white are all used.   

I swapped out a Playbase with a Beam about a month ago.  The Playbase has been wonderful for several years.  Great sound, nicely tuned for TV usage. I would buy it again any day.I moved to a new house where the TV needs to go on the fireplace mantel, so I need something les than about 5 inches deep to fit the space.I thought a Beam would be perfect, and I expected the usual Sonos quality.  I am deeply disappointed. The Beam has no midrange, which means dialog is especially bad.I have loudness off, I have EQ set to -10 bass, +10 treble.  I tuned the room with Truplay.  Truplay took the speaker from godawful to merely far beneath acceptable.I have checked the ARC connections, HDMI 2.2, Dolby, etc.  I have been reading some other suggestions around these forums, but the reality is the Beam allows very little adjustment and also adjustment won't fix a bad speaker design.I don’t think the Beam is worth even $100 and it’s really not much of an upgrade compared to the poor quality speakers bu