Talk Sonos Products

Every phone, computer, Apple TV, and SVS streamer turned off and powered down yet 1SL was playing music. In fact it’s playing a 67 song playlist which was last thing I was playing but with everything off where is the music coming from? 

Hi, Today I’ve been listening to my Apple Music playlist via the Sonos Apple Music service (NOT streamed via AirPlay 2).I noticed that some songs were louder than others during playback and I know that if I was streaming from my phone they’d be at the same volume with sound check enabled (which it is on my phone).Is there an equivalent function in the Sonos settings that will achieve the same as Apple’s sound check?  If there was I’d not have to keep upping and lowering the volume.CheersWhingbag 

My system is comprised of: a Connect; 4 Ones; a 3; and a Move. The system is "wired" with only the Connect connected with ethernet.  My household has accounts with Apple, Spotify, Pandora, and Tidal playing through Sonos.  Tidal is the primary service I personally use. I've read historical threads in this forum that Tidal lossless files "need a more solid wireless connection" otherwise song skipping and a 'connection to tidal was lost' error message may occur. I have been receiving these errors recently and it finally dawned on me that these errors did not happen until I got the Move. Could it be that my "wired" Sonos mesh network is solid, but including the Move in the same speaker group is causing the errors because the Move's Wi-Fi connection is not so solid? Anecdotally, this seems to be the case as I've had successful Tidal listening sessions with the Move left out of the speaker group, but this is not proof. I am hoping to get a definitive, technical

Why don't these ***** make a device that can be used as a PC Speaker? Do they want us to chuck the triangular thing into a ditch and get a proper speaker? Utterly disgraceful -m they care more about here own profits than the user experience. Tell your directors and shareholders that you are on the path tom substantialloss with this self-serving strategy.. Moderator Note: Modified in accordance with the Community Code of Conduct

Hello,This is my first post on this forum. I’m probably not the first to suggest this, but why doesn’t Sonos allow us to use their ceiling speakers as satellite speakers (not rear speakers) in a Dolby Atmos setup? I own the arc, and no matter what I try, I can’t hear any sounds from above me. I’ve tried turning up the upward firing speakers in the app, but all it does it make it louder. I can still easily tell that the sound is coming from right in front of me instead of above me. My ideal setup is to be able to use 4 ceiling speakers in total: two in the front and two in the back for complete immersion. I hope Sonos is listening and adds this functionality asap! thanks for reading and feel free to provide perspective!

Hi, I currently have play1 s set up as L / R plus sub. Really like this setup.  We are redoing our living room and the new design is forcing me to consider in ceiling solution. I am planning on going with sonos in ceiling speakers with existing sub and amp. We already have the wiring ( previously installed ).  This will be purely for 2 channel music.  Does any one have this set up ? How is the quality of sound compared with two play ones + sub. 

Hi. I have recently bought a Sub 3 and I have been experimenting to try and find the best position to place it.I have tried in the corner of the room, underneath my settee and behind me on the floor but I like my current position the best on the floor by the side of my TV cabinet.However should I be concerned that my Sky Q digibox is only around 2ft away from the Sub itself as I know that strong speakers (that are in the Sub) can affect hard drives abd there's one in my Sky Q digibox!Many thanks for any feedback.Cheers 🍻 

I am very interested in purchasing a Brennan B2, however before committing I would like to ask those who have the knowledge on this forum will it work with older Sonos equipment?I have the following kit -3 x Play 3 speakers, 1 x Connect and a CR200 controller. I have the Sonos S1 app on a smartphone and PC.Many thanks 

Hi,My sonos play5 was working well, suddenly it stopped nd smells like burn something. i think my sonos motherboard has been damaged and warranty had been used already. now i want to buy compatible motherboard for my sonos play5. From where i can get the original one?thanks.

I have a customer who wants to install a stereo pair of speakers using his Onkyo receiver as a source. I can wire one speaker directly to the receiver. However there is a fireplace between the receiver and the left speaker. There is no rug, There is no basement, there is no attic.Is there a Sonos wireless solution to this problem, Additionally, this is a “Budget” installation.If not a Sonos solution, does anyone know if there is such a thing a a set of bookshelf speakers that uses wireless technology to send a signal to to the “other” speaker     ie. that doesn’t require a wire between speakers?ThanksGene

Can I add two Gen 2 One SL Speakers as separate front left and right channels to a Sonos Home Theater System that includes a Sonos Play Base, Subwoofer, and two Play Five Surround Sound Speakers that were all purchased in 2018? The Play Base is connected to an LG 4K TV via an optical cable. The rest of the speakers are connected to the Play Base via WiFi.

My order for the Arc emersion kit shows backordered, Ship date from 2/25/2022. Is everything backordered or just the Arc? Can I get a partial shipment? The ones and the Sub?  Assuming there are many of us on the backorder list. Can you tell me what order dates are being filled now? Just want an idea where I am on the list. 

HiI am new to sonos and really enjoy my Sonos one. We are 4 people in the house and I'm the only one who installed and configured the Sonos app and One. When someone asks Google to play music from Spotify on the Sonos, which Google and Spotify accounts are in use? Mine? If I leave the house with my phone the music stops. So who owns the music? Who controls the device? Hope my question makes sense. Thanks   

Hi folks - a friend of a friend is considering selling these speakers - can someone help me identify the specific models?  I see Play 1’s on the lower right...Thanks…  

Hi AllNewbie here and my 1st post.Soon to be purchasing some Sonos gear but need some advice please.I will soon be buying an LG Oled TV. to go with that I would like a great (surround) sound system.I have been advised that I should get the following Sonos Arc sound bar  Sonos Amp Pair of Sonance/Sonos Ceiling speakers It has also been suggested to me that the Sonance/Sonos Ceiling speakers  have there own amp built into the speakers, therefore they only need power, and I would not need a Sonos Amp.Is this correct ? Also the Arc soundbar would be wired to the TV, but how would it connect to the Amp ? would it need to connect to the Amp ? Hope you can throw some light onto my quiries  Thank in advance  

Hi all,I am new to this.I just bought beam 2. Everything is working fine but not the Dolby Atmos.I have C1 TV, premium Netlifx and tried Disney plus too.Tried changing the HDMi cable that is connected to the the apple TV 4k but nothing happened. Anything else I could try? Thanks 

I have a play bar and two Sonos one surround speakers and the system was working fine for three years.  The play bar is connected directly to the tv thru the tv audio  connection. When the play bar is feed sound thru  the tv, the rear surround speakers do not work, When you listen to music thru  the app, all the speakers work.  I have tried disconnecting and re connecting the speaker and this did not help.   I have made sure the tv is in Dolby.  Is is like my play bar will not talk to the surround speakers when feed by the tv.  My next step was to do a factory reset but looking for other options?

App improvement suggestion…In the Sonos app, when searching Spotify, would it be possible to clearly differentiate an artists full length albums from their singles and other songs?  The Spotify app itself has a ‘Show Discography’ button, that clearly shows all albums and the year they were released by an artist. This tiny change would make the app experience so much better.  I often find myself having to go to the Spotify app to first confirm the latest album released by an artist, then going into the Sonos app to select it from (what appears to me to be) a jumble of songs - EPs, albums, singles - in no defined order. It does appear that, in the Sonos app, the latest release by an artist is the top result, but even a year next to this would help to confirm.

Dear Forum,i have 2 Beams in my house, 1 wants to connect to muic being shared to it, [just about] 1 doesnt.Beam 1 is on the same TV as an Apple TV and appears to want to use the ATV to have music shared to it as the Beam itself wont. So i share to the ATV which pops up. Is this normal and why wont my Beam take the music directly?Beam 2 will play music from the Sonos App but not from Apple Music app and shared to it?

Dear Forum,Any idea why 1 of 4 of my iOS devices wont login to Sonos S2 app? Simply says ‘Network Pronblem Detected’. There is no network problem as 3 other devices are logged into same app, and the rest of the network is operating fine.I have reset app rom with settings; nothing.i have delted app and reinstalled it, same issue.Any ideas?

Sonos should allow if you have a home theater setup like Arc, I can separate the Sonos one speakers if I want to use them somewhere else for a while. without having to do trueplay again every time, if in the end I put them back in the same place. the same for the sonos sub.I want to make a stereo pair with the sonos one and the sub, but if I do it even if I put the speakers back in their place, I have to do trueplay again to be able to join them again with the sonos arc.let users be able to detach their speakers and use them in other places and trueplay those speaker combinations and keep them without having to trueplay every time.

trueplay does a great job adjusting the mid and high frequencies but not the same with the bass, which is diluted in the mix prioritizing the mids and highs. Although the improvement is slight because the speaker that incorporates the sonos roam is very small and does not have the help of a passive radiator to improve the bass which cannot compete with the same size speaker from the competition.In my opinion the configuration of the sonos roam should have been like that of the sonos play3 but more compact and with passive radiators since its sealed configuration does not give it the necessary water to generate better bass if we cannot see a soundlink mini with 2 small speakers generating better bass than roam.I will try a flip 6 to compare the bass to see how it goes.

This might interest Sonos support people. Sonos app, S2 started acting up in the past two months where it would suddenly close for no apparent reason. It would do it once a day. Then few times a day and finally, 5 seconds after opening it. It was unusable. I checked the event logs and found these message ‘Faulting module name: KERNELBASE.dll’ pointing to Sonos as the originator. I contacted Sonos and strangely, they were not very interested in it but instead asked me to contact Microsoft. We all know how it would end. Microsoft would ask to contact whoever wrote S2 app and put some garbage in it. It’s normal. I would do the same.So, I ended up reinstalling the entire Windows 10. I wanted to start from clean. It worked fine the first day. Then, it started again. Maybe every hour. I checked this forum and found one post mentioning how to make sure that Sonos works smooth (it’s not that it helped my problem but pointed me in a right direction). I didn’t find anything wrong with

If Sonos support ever looks at this - have your CEO Patrick Spence check into my Support Confirmation Number 390788938.Even your support page that says to “click here” to email our CEO directly does NOT work.I would love to have the CEO in my house tonight contacting his support staff - this whole thing is a horrible, frustrating nightmare and a $2,000 mistake.  NEVER buy or even think about Sonos ARC.It just doesn’t stay connected and the Sonos app must have been written by high school students. 

I want to listen my cd and LP with sonos system what kind of stero I have to buy? I don't want to use cable but connect the steeo with Sonos in WI-FI way