Talk Sonos Products

I've been having this issue With my setup I have the Sonos beam  the two speakers for surround sound and the sub gen 3. every time when I watch the Venom movie both of them  it likes to pop  the first Venom movie when Venom is introduced and he gets up and fixes Eddie's body and he says  eyes lungs and pancreas I think that's what he says when he says eyes  at pops. and I've tried everything and a lot of people are having this issue but nobody can figure it out as far as I can tell then I realized I only had the Sonos beam and it doesn't support Dolby Atmos so I'm like okay I wanted to upgrade my system so I bought the Sonos Arc and it's a hell of a lot different that's for sure but it still Pops at the exact same time now  it doesn't happened with all my other movies is like once in a while it does it but that's all so if anybody can help me out that would be great. I did submit a Diagnostics the number is 50441408 . So I do

Hey Gang! I have a SONOS Arc system currently as my main TV Audio set up:  The ARC is connected via eARC from my 2021 LG G2 77” panel.  For the rear surrounds I have two SONOS Five’s, and a Sub to round out the “Atmos” system.   The two inputs i have for watching content are 1. AppleTV 4K (primary) and 2. a Panasonic DP-UB820 4K disc player (for films I really love and want to have great sound/picture).   I have had no issues with the sound output fro the AppleTV, but with the Panasonic Player, if it’s encoded to 7.1 (using the Arrival - the Amy Adams one - 4K disc as an example), it only outputs to “Stereo PCM.” Looking at the sleeve it’s encoded to 7.1 so I am assuming this might be the issue. The other native audio tracks on the disc are unhelpful since the Dolby 5.1 is ‘descriptive audio’ which I don’t need.  My other discs (Dune, Blade Runner 2049, MCU films) are all out putting correctly.  Wondering if there’s a solve?  Conversely, when i watch

Am I required to return the Playbase I upgraded to Arc or can I remove it from my system and give it to a family member?  Thank you.

My sonos app will not show up in my lock screen. I have disconnected all other devices including airpods. I’ve restarted the app. I’ve toggled the setting for lock screen on and off. I’ve turned both my phone and the system off and on. I’ve uninstalled my sonos and reinstalled. Is there anything else that can be done to correct this issue? Moderator note: We updated this article in October 2023 with new information below.We’ve removed the ability to control the Sonos app for iOS using lock screen controls and device hardware buttons. The way these features were architected do not meet Apple’s experience guidelines for developers and no longer offer a reliable control experience. The alternatives to controlling volume, mute, tracks that I’m aware of are:Voice control (acknowledging OP rejects this option) Opening

Hi, is there a good way to test each of the speakers in the Sonos Arc? Would be great diagnostic feature to add to the app.  I’ve seen some one say put your head close to each speaker whilst playing, however, wondering if there is any other method.  does Sonos have anything that will put a tone through each speaker at a time? 

Hello. I am looking for a way to switch to Bluetooth mode on the Sonia roam from the app. Since I have put the speaker out of normal reach, I would like to have the ability to put the Roam in Bluetooth connection mode through the app.

Hello,I believe it makes a lot of sense to enable the SONOS Roam to work as a surround speaker.My suggestion, is that when the speaker(s) is on the dock, it will be set as a surround speaker, and when you remove it from the dock it will become an independent speaker. Personally, I would buy another speaker if this worked.Thanks!

My sonos one sl arrived with some discoloured marks that don’t wipe off on the speaker grill. I’ll attach pics. Any advice as to what this is and what I can do about it? 

Hi, I have just been speaking to someone about setting Sonos up on my tv, the lady said she recommends that I buy a Beam and I asked her what generation, she said they only do a generation 2 but I have just seen a few generation 1s for sale around my area, can someone help me out on this please? Thankyou

I was wondering if there any way to connect a Sirius XM receiver which is in a Sirius home dock to Sonos speakers without use of the internet.  Would a Bluetooth adapter maybe work for this?

At present I have connected the Move to the Apple TV but cannot control the volume.Therefore, I need to connect the Apple TV remote to the Sonos Move.From other users, I understand I need to open the Sonos app, go to settings > system > select unit (Move) and then Remote Control Setup. However, I don’t see “Remote Control Setup” in the menu.Is this a restriction of the Move, or is there another way to connect to the Apple TV remote?

The sound is great for the space but the IR range on it sucks so bad that I tried putting in an IR repeater with a blaster on the bottom of my TV, but I guess that the top sensor only works if it is mounted vertically. Any thoughts?

Hi, everyone !  I have Sonos Beam and Sub which is S2 compatible and an old Sonos Connect Amp S1 with in-ceiling speakers . Now it seems like there is no method to use Sonos Connect Amp S1 as a surrounds for Beam S2 ? Any help would be greatly appreciated!

Hello all, So I’m looking into installing a sound system in some areas of my house, and I was looking into SONOS because I was told they’re simple to install, and they all connect to each other. So my question is, what would I need to install the following in my house and get it all working together: Living Room = 4 Ceiling speakers.Kitchen = 2 Ceiling Speakers.Outside area = 2 Speakers. That’s it, and I’m guessing a Sub for the Living Room area? Could anyone help me on what I would need apart from the speakers and the sub? How many Amps and anything else to connect them all together or individual zones? Thank you.

Hi.  I see at times my Sonos S2 and S1 apps losing connections to my speakers my new Mac Mini M1.  Is there a date for when a M1 native app will be released?

I have Sonos Arc with two Sonos Fives as surround speakers that’s connected to TV with my Roku box.  When watching tv, voice volume is not ideal as it’s primarily coming from Arc. I know I can adjust the volume in the app but it’s still not the ideal when watching. I end up pumping the volume up and. It becomes too loud.Is there a way to make the voice from TV come out of the 2 Sonos Fives I have?Also, when I play Spotify or Apple Music from the Sonos app, it sounds amazing (full and robust) as it’s coming primarily for my 2 Sonos Fives. How can I make it sound like that when watching TV (from Roku).Can I connect 2 Sonia Ones to this as well? Will it help?  

I just got a Pro-Ject Phono Box DC preamp to go with my Amp + Pioneer PL-50 setup. Plugged in the Phono Box, dropped the needle, Autoplay worked, and it sounded great. No issues there.Annoyingly, after I stopped the the record, Autoplay didn’t turn off. It’s been 40min and the Amp still hasn’t automatically turned it off. I believe I understand that Autoplay is based on a voltage from the record player/preamp which sends a signal to the Amp, so I guess that signal hasn’t stopped, probably because the Phono Box doesn’t have an on/off switch. Is this just the way it is with a phono preamp that stays ‘on’ all the time? Will I have to get a phono preamp with an on/off switch if I want Autoplay to turn off?TV Autoplay isn’t turned on, by the way. Thanks!

So the idea here is to have the turntable with preamp connected to the Receiver. Then have the Sonos Port connected to the receiver as well. I want to run Zone 2 from the AV Receiver to a set of outdoor speakers. I recently purchased a AudioTechnica Turntable with a preamp. I have this setup currently directly to the turntable to run throughout the house on all the Sonos Speakers. Unfortunately I do not want to run Sonos Outdoors due to constant changing weather conditions. I want to install a set of outdoor wired speakers. This is why the AV Receiver is needed. I think I need to connect the Turntable to an input source? Connect the Port to an output Source? and Connect the speakers to the Channel outputs?  I then should be able to listen to music indoors and outdoors at the same time using and second zone for the hardwired speakers outdoors connected to the Receiver? Sorry this is long winded. Looking for confirm

I have recently switched to Amazon Unlimited Family plan. When I play Ultra HD music through Five speaker, the Sonos app shows HD symbol only. Is Ultra HD available with this set up? Thanks!!

I’d like to use my existing 9.2.6 theater setup for music via the Sonos app. Can I use the PORT “without” an input device connected (tape deck, record player, etc) as access to play music through (existing) receiver (RCA input connections)? TIA Rob  

Hi. This may sound like a daft question but do TV channels broadcast in more than one format?What I mean is before I had the Sonos Arc I had no idea what format I was playing as I had no way of knowing.Then before I had added the Sonos Sub Gen 3, the Sonos app was showing as, say, Stereo PCM and finally now that I have added 2 surround speakers it is showing as Dolby Digital 5.1So surely the same broadcast must be broadcasting audio in multi-formats at any one time? 🤔

I have a Sonos Beam connected to my TV via eArc with two Sonos One surrounds as my home theatre system. In addition, I have two Sonos Ones in my bedroom and one in the kitchen, too. Plus, two HomePods in the mix. If I’m watching a program on my Apple TV and then switch the tv off to listen to music from my iPhone’s Apple Music app thru any speaker in my house, the Apple TV insists on to playing the previous tv show thru all the speakers. The Apple TV actually switches the song out for the TV show.  It takes at least 15 minutes to convince the Apple TV to give up control. Sometimes I just want to through the Apple TV out.  Is there anything I have mis-configured?

It will be great to have two sub settings for the Sonos Amp one for music and one for TV/movies.Thoughts?

I have a Sonia Beam connected to a Samsung TV through the HDMI ARC port.When the beam starts, or when it has been muted for a period, the sound is distorted and crackles for the first few minutes. After a while it returns to normal so it almost seems like it needs to ‘warm up’. Is this normal behaviour?

I may be wrong on this, but I am sure when I looked through my album list in the music library, I got a grid view of the album names and cover art. Now I get a list view. This using the controller app on Android.Is it my imagination that it used to be a grid view? I can’t seem to find any setting option to toggle between grid and list views.On my iPad mini, I still get a grid view of the albums.