Talk Sonos Products

Hello all, First post here so apologies if anything is off, let me know if so. Anyway, I’m looking at upgrading my current Beam Gen 1 to a Gen 2 to get Atmos. Most of the content I watch is from 4k UHD disks using the PS5 as a player. Now, my TV only has a HDMI Arc connection and not the e-ARC. I was originally led to believe I couldn’t therefore get Atmos but have now read I’ll simply get Dolby Digital Plus (which my TV can passthrough) rather than True HD.However, I have since been told that because 4k UHD disks use a True HD track then it won’t be possible to get Atmos from the Beam Gen 2 without getting a HD Fury Arcana to fix the no e-ARC issue. My assumption had been teh Trud HD track on the disc would simply revert to a Dolby Digital Plus track but I’m now being told that isn’t the case.Can anyone confirm this for me, or tell me the opposite? Basically, has anyone got experience playing 4k UHD disks with the Beam Gen 2 and a HDMI Arc connection and let me know what happened? I d

Hi All, Is anyone else's app not showing what the audio output is when on the volume control screen? It's only showing in the system > about my system section. I'm sure it was still showing after the June update.

I have bought a Sonos amp to use to stream a turntable to my Sonos system and have the option to add wired speakers later. Is it safe to use without wired speakers? I saw a similar thread about the connect amp zp120 but wanted to check it was the same answer!  

I’ve had my sonos optical hooked into a switch which takes my google chromecast for over a year.  Worked great.  Suddenly, my optical input into the Sonos bar stopped receiving.  I changed the chromecast - nothing.  I haven’t tried a new switch.  Nothing wrong with the wire.Can you please advise?

Sonsos.  What is going on with shipping???  I just cancelled a $1,500 order because no one can give me a straight answer on what is going on.  Just “waiting and supply chain” noise.  I mean this is what, 3 years in, and that's still your excuse.  Nowhere on the order page was any of that mentioned?  I feel like you are trying to pull a fast one hoping I will sit for weeks waiting.  Can someone please give me a straight answer.  I still want the product and have other Sonos products, but this is really spooking me and making me consider changing course.

BLUETOOTH ISSUE NOW 2 YEARS OLD AND RESOLVED IS BACKI’m trying to do a rest on a couple of Play 1’s, and the Sonos 2 app on my iPhone is prompting me to turn on Bluetooth access in the settings for the app itself.  When you open the settings and go to Sonos 2, there is no on/off switch for Bluetooth whatsoever, just permission to access local network.  Weird right?  Not exactly the same as the old post I screenshotted but darn close. What do I do? Thanks

Hello,I am thinking of purchasing a Sonos Amp to power both my den bookshelf speakers and my outdoor speakers.  I would like to be able to turn off the indoor speakers when I am outside so that music doesn’t get blasted inside the house late at night and wake up the kids.  Old amps used to allow you to turn on specific speaker groups with the touch of button (ie. “speaker A, speaker B”). Does the Sonos Amp have this functionality?

Having dipped into the forum a bit, this seems to be a recurring issue.  I set up a MBG return of a Roam yesterday over the phone. The email confirming the return arrived during the call. It said an email would follow with a pre-paid return label.  No such pre-paid return label has arrived. This is irritating because I want to initiate the return, get a refund and then buy a Move instead. On a related point on Sat 14 (it’s now Thurs 19) I did an online trade in of one of my controllers to get the discount for the Roam (now Move)  I don’t have a returns label for that yet either. This is more Sonos’s problem than mine (at least for the time being) as they honoured the discount when I bought the Roam. But it is making me think that it could be a while before the returns label for the Roam arrives.If it matters, I’m in the U.K.    

I have 2x Play:3 in white and the grey rubber has discoloured due to exposure to sunlight. What it the best way to restore it back to the original color?For some reason the feet don't discolour 🤔 

Just looking for a little more information and clarification around Apple Music lossless. Had a good read of a number of the topics in the forum and if I am right, I can stream lossless to my ARC when connected to Apple TV - so am good with that, all works fine including Dolby Atmos etc. If I group the ARC with additional speakers in different rooms (outside of the home theatre setup), since ALAC I believe is a supported codec, will I get lossless to the other speakers or will it use AAC. So in essence, if I start streaming from the Apple TV and not the S2 app, will I get lossless to other speakers  Also, be great if the S2 app would show streaming format for all the speakers in the same way that it shows the audio format on the ARC 

I have an lg 55uh77 tv, connected to my Sonos beam via HDMI arc. Every so often, the connection will drop out and the sound will revert to the TV speakers for around 10 seconds. Why is this happening?

I  frequently rearrange my rooms to specific needs and group them for different intentions.  When I do this,  I need to establish the proper volume to each room, this might take more then a few seconds. When grouped rooms are inside the group, I need to have the individual rooms available for more then the default (which is more of less 5 seconds), so that i can adjust the volume to the proper setting. So I need some default in the prefs. that would give me more time to adjust my volumes inside my grouped rooms.  thanks

 1465061451 This is my diagnostics reference. I cannot add my music library to the Sonos controller. When I click “My Music Folder” I just get a spinning wheel that the application freezes. Can Sonos look at my diagnostics report and see what is going on?

Hi, I recall that after we got the LPCM update for the Arc, it was noticed by the community that 7.1 LPCM tracks were not being properly downmixed to 5.1 and the end result were missing channels. Is that still an issue today? If I have the Sonos app reporting LPCM 7.1 does that mean I will be missing 2 channels  when outputing it to Arc, 2x Ones and a Sub?Thanks

As always, it’s from The Verge:https://www.theverge.com/2022/5/16/23073977/sonos-sub-mini-affordable-subwoofer-design-preview

Hi guys I'm looking on a Beam Gen 2 for a recently purchased cheap 2020 model Hisense A7100 I'm wondering if anyone knows if it'll be compatible, it only has ARC not eARC I've read some TVs allow pass through to play at least some form of Atmos without eARCBut I'm not sure this TV will be up to itIf anyone knows that would be greatThanks      

Hello, I'm using few Sonos speakers including a pair of Sonos play:5 V2 on a daily basis on my phone's hotspot 👌 It works like a charm for months and I'm able to control speakers from my MacBook or my wife's iphone whenever they are connected to the hotspot ☀️ Nevertheless, the hotspot device (my android phone) cannot see the Sonos devices in it's Sonos S2 app due to the limitation that Sonos app:1. Verifies if connected to wifi 🤔2. Searches for Sonos speakers on that wifi And the million $ question is: why the hell Sonos developers thought it's not "cool" to search for Sonos speakers on my hotspot? 😞 Why do I have to permanently use another device just because of this stupid check for wifi before searching for speakers? 🙃 #FeatureRequest 💪If one of you Sonos developers is passing by here, please enable the speaker search on the device hotspot when building Sonos S3, this will be a game changer for power users like me ☀️👍👌

Hi thereI have a denon amp that is sounding great, wired to speakers. I need to add bass and own 2no, sonos sub woofers. Can i connect the subwoofers to a sonos ‘box’ wirelessly and connect this box to my amp via din connectors?

Hi, would there be a way to get advanced eq settings in the app. The bass/treble setting isn’t cutting it for me and I’d like to be able to boost certain bass frequencies while being able to cut down sub bass frequencies so that they don’t vibrate my room as much. 

I have an old Sonos Connect device, and am trying to put together a “new” system after moving to a new house. The first few devices had to be factory reset in order for the app to detect them, but are currently up and running fine.I cannot factory reset the Connect. I have held down the mute button for at least a minute after reconnecting the power. A solid white light comes on for about 4 seconds, but nothing else ever happens. I don’t get anything amber. I don’t get solid; I don’t get flashing; I don’t get green. The white light doesn’t even come back on.Is this device now just a doorstop?

Hi guys I have an issue and am wondering if anyone could please help.I just purchased the Sonos Arc and I cannot get eARC to work.ARC works fine but when I go to – All settings – Sounds – Additional settings and scroll down to eARC and activate it,My screen Text (volume – settings etc) and the sound and image flickers terribly.I've also tried changing Digital Sound Out to PCM – Auto – Pass Through.I'm lost and cant get it to work..Is my tv Faulty or is there a setting I'm missing?Thank you in Advance

hi Everybody,I have 5 Sonos Play:1 speakers all over my house. Yesterday I bought a Roam, and added it to my setup. My question is this: When I set all speakers to the same volume, let’s say 30%, all the Play:1’s are equal in volume, but the Roam is noticeably quieter. To get the same volume out of the Roam, I need to almost double its volume setting. Is this normal? (and I don’t have the max volume setting reduced on the speakers, so that’s not the issue). Please let me know if others out there also experience the Roam being significantly lower in volume compared to other speakers when all are set to the same volume level. Thank you!

I have bought one of the turntables through Sonos and am playing through my Sonos 1 speakers via a Port. Can anyone recommend a CD player that I can hook up in the same way please?

I’m traveling with my ROAM, so not on my home wifi-network (where all my other sonos devices are connecfed;  all other devices show in Sonos app on my phone, but wilth an error as they are not on the wifi where I’m at)ROAM is connected on iPhone via bluetooth, but the device is never shown as a device option in the music apps so I can’t get the music to play through the ROAM.How do I get the music being streamed on my iPhone (iOS 15.5)No clue what firmware/version the ROAM is on -- have never had it connected to a wifi:  only time I ever try to make it work I’m away from home and can’t figure out if changing the network in my Sonos app will impact the home-based devices (that my husband is using).  

I recently upgraded my old Playbar to a Sonos Arc.  I encountered a few problems along the way setting up, but after hours of searching and browsing threads I think I have a decent understanding of what my issues where and the various options I have.  I’ll give a little summary and then I have some questions in Bold toward the end.  Here is my setup.Samsung TU800: eArc mode: Auto Digitial output:  Pass-Through Dolby Atmos compatibiltiy: onXbox:HDMI plugged into HDMI 1 on TV Speaker Audio:  Dolby Atmos Allow Passthough (for Xbox Apps) on Blu-ray:  Let my receiver decode audo on (like above but for Blu rays)Sonos Arc:  Plugged into the eArc HDMI port on TV At first I didn’t have the TV set to Pass-through it was on Auto, but everything else was the same.  This led to a problem where the audio would occasionally drop out when playing a UHD with an Atmos track.  Often after it came back it would sound worse, then drop out again.   Curious to what was happening here, but when I switched to