Talk Sonos Products

I have My sonos arc connected to my TV which in turn is connected to my Sonos amp. When the TV is outputting anything other than Dolby surround I do not get any audio out of the ceiling speakers connected to the amp.The sound is only coming from the Arc. On any other system if you are not listening to Dolby output then you still get audio out of the rear speakers albeit only stereo.Is there something wrong with my setup?

I have a Sonos mixed estate one and two every time there is a change upgrade or even a change to terms and conditions my Sonos one kit stops working requiring a lengthy and helpful call to their helpdesk it takes a long time to sort this out every time please can the tech team sort something out as soon as possible thank you? 

Hi,So I'm sure this has been tossed around before but couldn't quite find the clarity I wanted.I have 2x Sonos Five's, I would like to buy a Sonos sound bar also and just wondering would it work out fine to have the soundbar below the TV with the fives on either side of the TV so that all speakers are in front of me. The soundbar would most likely be connected via hdmi with the fives connected to it wirelessly. Would this setup work without any drastic audio delays or other issues? What might be an alternative if so?Any clarity is appreciated!

Why Amazon music it's not enable in Sonos for colombia if the service it's available in this country ?

I have recently lost the ability to control the balance of my rears, when used as rear surrounds.  Sonos have told me that the only way to restore the balance control is to separate them from the room as surrounds.  When set up in trueplay mode or not they, the rears, are out of balance which makes listening to music terrible.  This can’t be correct.  Can it? 

Will the Roam speakers work with Play 1 speakers? We have a paired set of Play 1 speakers in our kitchen overhead and want to use/pair a third portable outdoor speaker for our outside deck as one system. 

I’m going to upgrade my current Sonos One speakers (2) that I use as surrounds.  Is it as simple as removing the current speakers and then adding the new ones as surrounds with my Arc and Sub?

Hi all,Sorry I know this has been asked a 1000 times but just looking for quick advice about speaker placement. I’m getting delivery of sonos one wall mounts tomorrow and wondering where is best to fix them. The green sofa is the main one we sit on with the centre of the tv opposite the right side of the sofa. I’ve put in different colours the three options for mounting the right speaker.  White - beside the green sofaBlue - beside the doorOrange - against the right wall What do we think is best? Thanks

I consider having 12 Sonos One on the same network: “Room 1” and “Room 2”, being able to play both rooms at the same time or separately. Is this possible, or is it a problem?

I’m no doubt repeating the same question. Can anyone assist definitively - I have a S1 controlled system; a One, a One SL and a Connect:Amp (1st generation). I’ve just purchased 2 more One SL, but the S1 app tells me I need to use them only with S2 app (even though I have a One SL on the S1 ‘system’ already.  I’ve tried the downgrade with S2 (as Sonos suggests), but it won’t even find it, unless I completely set them up (on another wifi to avoid it messing up the S1 group), and as soon as they are set up, the downgrade option is greyed out.  Any definitive help out there? 

Hello Sonos users,Can anyone confirm if the wall mount of the play1 is compatible with the One. I have the play1 fixed on a wall with ceramic tiles and power supply cable also integrated in the wall, esthetically perfect. I consider upgrading to One and it would be convenient if I can use the same mount...

Bonjour,Je viens d'avoir un cadre enceinte, et je voulais savoir si je peux écouter des web radios avec ?

Can I plug a hardwired sub woofer into the connect Amp when it is being used to power surround speakers paired with an Arc?

Is there a way to download a listing of my music library which identifies which resource (e.g., NAS drive, PC folder, etc) is associated with a song?

When I click on playlist (Sonos or Amazon) it doesn’t open that playlist it simply starts playing music on shuffle. There is no way of drilling down into any playlist and choosing a song any more. It also sometimes says ‘operation failed’ but plays the music anyway. I have tried removing my Amazon account, signing out, deleting the Sonos app and reinstalling and then updating the app. Nothing works. Any help?

Hi. I have my Samsung TV connected to my AMP using an HDMI over ethernet (cat6) adapter. The sound connection is recognized on the TV but I'm not getting audio to the ceiling speakers or fronts. I'm trying to set up my in ceiling and front wall speakers along with in wall subs into a souround sound set up. I suspect that there is a lot going on there. Any suggestions? Thanks  

On my iPad, using latest version of Sonos 14.18.1 controller, when I want to adjust the volume and touch the volume button, all grouped speakers diminished their output by 2-3 increments before I apply a change. This is a strange and weird behaviour never noticed before. Other’s get this same behaviour? 

I am considering Sonos set up for my new home. In my new home I have great room , dining room and kitchen all in one straight line. The kitchen is far from the great room wall where my TV hangs. I have prewire set up for rear channels in great room and two speakers in kitchen. So this is what I intend to do and please let me know if this is possible. I will have a Sonos Arc under the tv to act as 3 channels. I will have a Sonos Amp connected to Sonos Arc. This Amp should power the two rear channels in the great room to create a 5 channel surround in great room. Now since the kitchen is a bit far, I want the same Amp to also power the two in-ceiling speakers in my kitchen with the same audio as great room but as a separate room. I do not want to create a 7 channel system, what I want to create is a 5 channel system in the great room and a two channel system in my kitchen playing the same audio. Is this possible? Are there any recommendations or considerations for this set up? Would I ne

How can you play and manage music with TV off?

Hi, I have just acquired a gen 1 beam for my tv. I have a pair of play 1s that I use as a stereo pair in another room.  I don't want or need surround with the beam 90% of the time, what is the simplest solution to enable a quick switch.  I am happy enough to just have them true played for one location then turn off the trueplay option in the other room but am not sure if this is wiped when changing from surround mode to stereo music?The system is on S1 as I have an old zp90 that I still use but would change to S2 if it offered some advantage. Thanks in advance.  John.

I currently use two Ones and a playbar as my home tv speaker system, could I add a third One to enhance the sound?

I’ve enjoyed system for 2+ years and just recently experienced random loud popping noise out of ceiling surround speakers then sound stops out of ceiling speakers and goes down to minimal sound out of Arc.  

I’ve just upgraded to the Beam Gen 2 from the Gen  1 and have noticed that 5.1 audio from the Apple TV is coming through as Multichannel PCM 7.1. I’ve seen a few other threads on this topic but I’m not sure if this is impacting the sound quality at all? Is the Apple TV or the Beam upmixing to 7.1 and if so why? Note I haven’t got surrounds and TV is LG CX.

Sonos confirms that the 5.1 issue that came in 14.12 is still present in the 14.18 update. 

Good morning,I have the sound bar Beam gen 2. Is it better to connect it to 2 sonos one or to a sub mini? thank you simone