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Musky75
Contributor I
March 30, 2023
Answered

Sonos era 300 static, pop sound

I was so excited to receive my Sonos Era 300 yesterday. Everything sounded great at first. But last night I was going to fall asleep to some music like I sometimes do and I noticed a static pop sound. It’s like listening to your music while someone is slowly closing a bag of chips.  


I tried everything. Unplugged, reset, tried playing through both the Sonos and Apple Music app and it still did it.  
 

Anyone else notice this issue?

I’m hoping it’s a software issue, but I’m not waiting to see if it is  

 

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    Corry P
    Corry PAnswer
    Sonos Staff
    June 1, 2023

    Hi @Musky75 et al

    The recent software update (release date: 5/31/2023) included steps that we believe resolved this problem with unwanted noises coming from Era speakers.

    If you don’t mind, please ensure you are running the latest software (Settings » System » System Updates » Check for Updates), then test once again and post here whether you continue to hear these noises or not. We’d most especially like to hear from anyone who has installed the update and still hears these noises, but hope not to. Thank you.

     

    Edit: Corrected release date

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    KrylonBlue
    Enthusiast II
    April 3, 2023

    Considering the Arc has had issues for a while now it’s no shock the new speakers are too. Hopefully it’s fixed soon. 

      Flare
      Flare
      Prominent Collaborator I
      April 3, 2023

      Just heard the pop sound about halfway through Bohemian Rhapsody 

      Arc + Sub x 2 + Sonos One Surround | PlayBar + Sub + Sonos One Surround | Beam Gen1 | Play5 Gen2 x 2 + Sub | Sonos One x 4 | Play3 x 1 | Boost
        LuiG
        Enthusiast I
        April 3, 2023

        I’m also experiencing these static pops on my surround Era 300’s. I also noticed I get static pops when running True Play ever since adding the 300’s. Never had an issue with my One’s.

          Pixaranimated
          Lyricist III
          April 3, 2023

          Is this happening to anyone without the Arc?

            LuiG
            Enthusiast I
            April 3, 2023

            Is it possible to tag a Sonos rep in this thread so we can get some eyes on this issue? 

              ProfessorPeach
              Enthusiast II
              April 3, 2023

              Is this happening to anyone without the Arc?

              My partner, and at least one other person he works with, is having the same issue but bonded to the Beam (Gen 2), if that is any help to you. Someone else using two Era 300’s solely as a stereo pair has messaged me here to ask a similar question. (Apparently he has already returned the products, which is a shame as he was new to Sonos but has been totally put off future purchases.)

                ProfessorPeach
                Enthusiast II
                April 3, 2023

                I’m also experiencing these static pops on my surround Era 300’s. I also noticed I get static pops when running True Play ever since adding the 300’s.

                I know exactly what you mean—got the same pops (from each speaker) while running Trueplay many times now, this after fruitlessly cycling/rebooting everything on my network several times. (My phone autocorrected “cycling” to “crying” … both would be equally accurate.)

                  jrennell
                  Lyricist III
                  April 3, 2023

                  Cross referencing a Reddit thread, evidently widespread.

                  https://www.reddit.com/r/sonos/comments/12aizq7/static_pop_sound_stereo_set_era_300_only_using/

                  Sound is like the popping/clicking that can be heard while listening to vinyl albums. Happening in stereo streaming Apple Music in the app or audio-in both on wireless and wired.

                  Submitted diagnostics and will call into support now to see if there’s any case already open or whether debug info can be captured to help investigate.

                    ProfessorPeach
                    Enthusiast II
                    April 3, 2023

                    Cross referencing a Reddit thread, evidently widespread.

                    https://www.reddit.com/r/sonos/comments/12aizq7/static_pop_sound_stereo_set_era_300_only_using/

                    Sound is like the popping/clicking that can be heard while listening to vinyl albums. Happening in stereo streaming Apple Music in the app or audio-in both on wireless and wired.

                    Submitted diagnostics and will call into support now to see if there’s any case already open or whether debug info can be captured to help investigate.

                    Thanks for this. 👍 I’d seen a few threads like this one over there but was not so clever as you were to bookmark any at the time! I was just hopping from thread to thread to thread, hoping for a workaround.

                    ProfessorFrag
                    Enthusiast II
                    April 3, 2023

                    Considering the Arc has had issues for a while now it’s no shock the new speakers are too. Hopefully it’s fixed soon. 

                    Before anybody is confused since the Arc issue is often also called a ‘pop’, that one is different: it’s a super loud bang sound, like a large piece of furniture falling over, followed by the Arc no longer playing sound.

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