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Musky75
Contributor I
March 30, 2023
Answered

Sonos era 300 static, pop sound

I was so excited to receive my Sonos Era 300 yesterday. Everything sounded great at first. But last night I was going to fall asleep to some music like I sometimes do and I noticed a static pop sound. It’s like listening to your music while someone is slowly closing a bag of chips.  


I tried everything. Unplugged, reset, tried playing through both the Sonos and Apple Music app and it still did it.  
 

Anyone else notice this issue?

I’m hoping it’s a software issue, but I’m not waiting to see if it is  

 

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    Corry P
    Corry PAnswer
    Sonos Staff
    June 1, 2023

    Hi @Musky75 et al

    The recent software update (release date: 5/31/2023) included steps that we believe resolved this problem with unwanted noises coming from Era speakers.

    If you don’t mind, please ensure you are running the latest software (Settings » System » System Updates » Check for Updates), then test once again and post here whether you continue to hear these noises or not. We’d most especially like to hear from anyone who has installed the update and still hears these noises, but hope not to. Thank you.

     

    Edit: Corrected release date

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    Wolf
    Enthusiast I
    April 2, 2023

    Same issue - have 2 X Era 300 set up as surround sound speakers and get these random static pops 

      dnoise
      Lyricist III
      April 2, 2023

      To hear the static / popping noise I found that during playback of an audiobook helps to make it more obvious. The static is only present when audio is playing. The static is easier to hear when reducing the volume of the unit.  It is faint, and not a very high frequency sound which makes it difficult to hear during music playback (unless there is a solo drum track). I am using a single Era 300 with this issue. Have not found anything that reduces the static. Concerned this is a hardware issue (e.g., will need to return the unit).

      Ken_Griffiths
      Ken_Griffiths
      April 2, 2023

      I think one of the best ways forward with this type of issue, is to supply Sonos with the data by submitting a system diagnostic report as soon as a pop/click is noticed. Make a note of the reference generated by the report and maybe go onto try to capture an audio, or video, recording too, that’s if it’s easy to reproduce. Then contact Sonos Support Staff via this LINK to provide them with all the gathered information. That usually helps to get such things fixed quickly.

      soyoth
      Contributor I
      April 2, 2023

      Did so and Sonos said it was an issue with atmos codec. Makes sense as didn’t do it on Sonos ones as rears! 

      ProfessorPeach
      Enthusiast II
      April 2, 2023

      Did so and Sonos said it was an issue with atmos codec. Makes sense as didn’t do it on Sonos ones as rears! 

      I have experienced the issue with 5.1 content as well. Not just Atmos unfortunately. My wife is having a similar experience. A former colleague of mine, now an audio tech editor at The Verge, says he is getting many reports of this kind of thing as well. 

      Spacedams
      Lyricist II
      April 2, 2023

      Hi, 

      I have the same on the era 100. I already returned 2 of them and the third one still have the same issue 

        ProfessorPeach
        Enthusiast II
        April 2, 2023

        Hi, 

        I have the same on the era 100. I already returned 2 of them and the third one still have the same issue 

        Sorry to hear that, but thank you for letting us know.

        Flare
        Flare
        Prominent Collaborator I
        April 3, 2023

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          Nallinn
          Lyricist I
          April 3, 2023

          My new pair of Sonos Era 100 are making these popping sounds at irregular intervals.

          What an annoying glitch. 

          Also, when paired in Bluetooth, the paring vanishes after awhile, and each speaker gives out "mono" sound. Meaning both work separately as a single speaker, even though marked in the app and the device as still being Bluetooth paired for best stereo separation experience. 

          What a bummer. 🤐

           

           

            soyoth
            Contributor I
            April 3, 2023

            Seems a software issue! 

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