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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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  • 22,414 Replies
F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5167 Topics
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Navylad125Contributor I
asked in Speakers
adding five to system

I have a beam gen 2 and a mini sub all set up for tv sound.  If I get a Sonos 5 for use as my music player could I add my mini sub to the five as well as keeping it in my beam 2 setup 

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6 months ago
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Roxt15Contributor I
asked in Speakers
Era100 update reduced audio quality

A recent update has ruined the sound quality of my speaker. This speaker was purchased for its sound quality and more specifically for its ability to reduce sibilance in music and TV. Since the latest update the sibilance is so high the speaker has become mostly unusable for me. And the treble and bass settings no longer reduce sibilance. Sibilance aside, the audio quality is noticeably worse (less full and dynamic, voices sound like they’re being smothered with a pillowcase or they’re talking in a bathroom) Am I stuck with some stranger’s audio preferences every time there’s an update? If I, the user, have no control over the speaker I paid for then what is the point?.. I’m so upset my beloved speaker may be heading for the waste.  Is there a solution to regain previous audio quality? Can I prevent unwanted audio changes in the future?

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6 months ago
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NaRuContributor I
asked in Speakers
Connection issues One SL

One box of my entire system can no longer connect to the WiFi since the app was updated. Three work perfectly, but one does not. I have reset it several times, but every time it comes to connecting to the network and I enter the WiFi password, it says it cannot connect. What else can I do?

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6 months ago
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GalafreyContributor I
asked in Speakers
missing speaker

I have 2x Play1 speakers set up in Stereo I changer my wifi extender & now only one speaker works. I have tried rebooting, followed Sonos connect steps, tried adding new item. No success  speaker can’t be found  It has power. It is on the same wifi as the other speaker. It in the same position as before. 

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6 months ago
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JB222999Contributor I
asked in Speakers
i can no longer connent my 2 Fives as a Stereo Pair???

Morning all,Since the app “upgrade” I can no longer use both my Fives at the same time.it doesn’t work via the Sonos app nor via Spotify.they both work individually but not as a pair anymore it says “unable to connect try again later” but it never works! any ideas?  Thanks JB  

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J
6 months ago
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humbertoverduzco82Contributor I
asked in Speakers
how to disable an old app alarm

I updated  the  Sonos  app,  and  now  i have  an alarm  every night at  12 am.  This  alarm  does not appear  in  the new app  and  i am not  able to disable it.  Does  somebody know  how  to disable it  if it is not  in the new  app?  thanks  for your help 

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H
6 months ago
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TorranveTroy1Contributor I
posted in Speakers
How to connect both speakers in a “group”.

Cannot get Group - Playbar and Move 2 to connect.  States - Unable to connect. Try again later. 

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T
6 months ago
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jdimitriouContributor I
posted in Speakers
The New Sonos App SUCKS!!!

What did you morons do to this Sonos App.   Cuts out.  Stops music.  Can’t connect.   Get your S… together and fix this or we are out !!!     

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M
6 months ago
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ahenryContributor I
posted in Speakers
Playlists Won’t Play Since Update

My playlists show up but wont play since last update. How do I fix?

100
A
6 months ago
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Clas P LundhaugContributor I
asked in Speakers
cant group my sonos era 100

I just bought a new sonos era 100 for my bedroom, it works as normal but refuses to group with my other rooms. Tried restarting all speakers, router and app. Any suggestions? I get the message: cant connect, try again later.. the other speakers i have is sub gen 3, arc, sonos one x2 and sonos one sl x2 edit: while my system is set for auto updates, it did not auto update. Sonos era updated when first connected while my other devices did not. Had to manually search for update and it fixed my problem.

1700
C
6 months ago
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guypaulContributor I
posted in Speakers
Play:1 bricked - no power.

What am i supposed to do with my Play:1 that simply won’t power up any more.  Is there some troubleshooting or mystery button sequence that will reset it or something?  Or will Sonos simply replace the unit?

1406
buzz
6 months ago
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NewoContributor I
asked in Speakers
Sonos Beam wont rename

I’ve just setup this speaker  I’m thinking about returning it as Sonos setup isn’t what it used to be. It’s so much more work than it used to be.  anyway, it works with the TV but it won’t play music or connect with Alexa… the first problem is I can’t even name it. It shows up as “unnamed speaker” and then when I go change the name it doesn’t hold the name in after I type it and go back to the previous screen.  can’t play music through the Sonos app on it and can’t do anything with it in the Alexa app either 

380
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6 months ago
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SihleContributor I
asked in Speakers
Gen3 sub

Hello. I have set up my arc and Gen3 sub using truplay.My problem is even though the bass is impressive it really hurts the ears, even at mid volume.Is there a way to set up the sub for the bass to be transmitted downwards so that it is felt more than heard. This is important especially when playing music.Any assistance?

472
Pools-3015
6 months ago
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dudadkContributor I
asked in Speakers
no contact with my play 3

I suddenly lost all contact with my play 3. No problems earlier. I have tried all the suggestions, also updated my app. Nothing works. Help!

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6 months ago
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Charlotte134Contributor I
asked in Speakers
App met box koppelen

Ik heb de sonos box gekoppeld met de app.. maar kan de box in de lijst niet zien en hij zegt niet verbonden Moderator edit:Google Translate-I have paired the sonos box with the app.. but can't see the box in the list and it says not connected

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C
6 months ago
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Avgas999Contributor I
asked in Speakers
Speaker lag

I have three Sonos Playbar speakers in three different rooms, all hard wired (RJ45 Cat6E cables) to my router. There is a very distinct lag between the speakers which is annoying enough that I do not have any more than one on at any time. The reason I installed the Sonos system was to have matching sound throughout the house so I am wondering if there is some way to adjust the sound to match. I control it through my desktop Windows 10 computer, not through a cell phone. Any ideas please?

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6 months ago
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RW2Contributor I
asked in Speakers
sonos speaker connection

Why is it some of the Sonos speakers no longer connect to the system since the last update. It’s impossible to use easily since this update. It’s been terrible 

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R
6 months ago
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HootzVContributor I
asked in Speakers
how to use the app with old products like play5 Gen1

Hi there, I already have entertainment system that includes (Arc, 2 x one SLs, sub, play:5 Gen2) which I use Sonos app for them.but I also have a Roam and Play:5 Gen1 in my garage but I can’t use the app and it doesn’t let me to use Sonos 1 app without forgetting my existing system. So how can I use the app??I just want to use Play5 in the garage if this helps making the problem less complicated as I know Roam is part of new product and most probably it doesn’t work with Pkay:5 Gen1

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6 months ago
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ReadeeContributor I
asked in Speakers
connecting to wifi

When I try to connect my play three to the internet, it comes up with a error and says unable to update try again later, I haven’t used it for a couple of years & just moved house.

140
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6 months ago
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FJH53Contributor I
asked in Speakers
Opening the App

  Why does the app continually fail to recognize my system when the app first opens?   I have to close the app completely and reopen it a few times before it sees my components.

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F
6 months ago
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CgparasContributor I
asked in Speakers
connect move2 to Era100

Can I connect a Move2 to Era100?

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6 months ago
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Steve.kay13Contributor I
asked in Speakers
why have i lost Sonos because i cannot accept new terms on iphone?

Cannot accept new terms - ‘accept’ does not work on iPhone.

210
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6 months ago
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AnkaContributor I
asked in Speakers
Configuration to new Wifi network afer previous Wifi network suppression

The WiFi network to which my Sonos products were connected was suddenly suppressed. How can I connect my Sonos products to a new network?

201
Pools-3015
6 months ago
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RichjamesryanContributor I
asked in Speakers
why has my system stopped working completely ?? lawsuite anyone

My Sonos system that was working very well untill today has not decided on its own to delete all my setup and data and will not allow me to reset up it plainly has completely stopped functioning and is a brick I'd like to throw threw window of Sonos head office. I demand a complete refund, it fixed in next 24 hours or replacement that will work and I suggest otherwise a big joint lawsuits coming Sonos way!!! Someone with legal background pls start a lawsuits against this crooked incompetent company that's wasting all of our time and music enjoyment!!!! I'm in anyone else?!

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6 months ago
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Heath CarpenterContributor I
posted in Speakers
sucks, pathetically

I have ten Sonos speakers.  Unreliable and piss poor sound.  I just bought one Bose S-1 Pro.  Never fails to connect and reliably plays from my source.  The sound quality from one Bose speaker blows away all ten of my Sonos speakers.  Again, I’ll highlight the pathetic unreliable connectivity issues with Sonos.  I’ll happily drop $5k on some new audio equipment on a whim, but what I have here is $5k of Sonos pathetic crap.  Dumpster soon.  Thanks for being a pathetically substandard company.  Grow up and copy Bose, maybe there’s some hope for you.  

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cgogerty
6 months ago
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