Speakers

I have updated to the new app. I have two speakers.  The Play1 is working fine but the One SL , although it is showing,  will not play. I have factory reset it so system can find it, that worked fine. I can see it in settings in the list and the room it is in. It just won’t play!Any ideas please?

I got two Era 100 speakers yesterday and set them up using the SONOS app.  I paired and even tuned them.  I expected stereo for every device and app I connected, but that’s not what happened.At first, two SONOS era 100 with stereo pairing played left side only. I unplugged both speakers. later, the Sonos app played stereo for Radio or Spotify attached to the app.  Switching to some other app outside of SONOS goes back to a single (left) speaker - and stays there until I unplug both speakers. Also, I cannot get stereo to play from our iMac ever (the whole reason I got these speakers!!).  To get stereo from the SONOS app, I must unplug both speakers and then go straight to the SONOS app on my phone. what should I do so that both speakers play in stereo mode regardless of which device I use?  I also want to use other apps besides SONOS on my phone.

So new internet provider and router. Speakers can’t be found/ connect to new system. Do I have to do a factory reset or am I missing something here? 

good evening, I have a question. I bought two Sonos ERA 100, I wanted to connect them to my hi-fi system. if I bought the original line in adapter and I connect it to the system, do both speakers work or just the one connected with the cable? does the speaker not connected via cable communicate with the other one that I connected with the adapter? thanks

 I have been trying, to no avail, to manage my SONOS One SL, through hard reset, factory reset, WiFi and WLAN connections. Incredibly frustrating. I get the following message: Sonos One SL has been added but may not appear in the system settings. In this case, unplug the power cable and plug it in to complete the setup via the system settings.This system message obviously doesn't help to resolve the issue. While the SONOS appears to go through the configuration and rest, it does not appear in the app. When I attempt to AirPlay, the speaker shows up as Unnamed Room. Unfortunately the inconsistency of the AirPlay connectivity results in the speaker only 1 in 9 or 10 times being available to stream to.  I can’t even access the speaker from the app to play directly from SONOS or local library as it doesn't even show up in the app as a connected and configured/manageable device. So annoying.  Anyone else getting this? Any suggested troub

Hii I have a pair of 5 Gen 1 speakers which were fantastic and I still think of ways to do so. Could I take an analogue output from the Sonos Amp into the aux socket on the 5s (with the correct cable!) and use the amp to divert sound and control the volume controlled via the gen 2 app? It makes sense to me but I’m sure Sonos have a block for it. 

As of this morning, the microphone on the Sonos Beam is not responding to input. The light is white, but doesn’t blink or dim when I say “Alexa” or “Hey Sonos”. I can switch the microphone on and off manually by touching the button. I’ve unplugged it, waited 30 seconds, and plugged it back in. The Sonos app on my iPhone shows everything is connected and working. I also tried uninstalling and re-installing Alexa on the Beam, but no joy. I installed Sonos voice control on one of the Era 100s, and that works as expected. Any assistance will be appreciated.

I have my Sonos Play:1 configured to play an alarm at 6:30 am every weekday. The alarm is set to shuffle a private playlist from Spotify. It worked fine for a few days, but now I can never get it to work, it always plays chime instead. I have no connection issues to the speaker when playing music normally.I have a diagnostics report from me just testing the alarm at 5:29 pm today. **********Moderator edit: diagnostics number recorded and removed

I have 2 Move speakers and two Era 100’s. Both sets are used as stereo pair. Is that the best way to have them? Do I need a subwoofer to go with these 4 speakers?

I have Sonos now many years and all of a sudden, the Alarm clock does not work anymore.I plugged and unplugged everything like you can read this everywhere - no success.Tried to reset the WIFI but the answer is always: can not find a device. This is strange as I can turn on the radio without any problems and if I would not have WIFI, the radio would not play.What else can I try to get the ALARM working again?

I recently upgraded to BT Fibre 900 with a new EE Smart Hub router. However since that happened I cannot get my Sonos Arc registered on the Sonos App and therefore no connection to the Sub. The Arc is showing as a connected device on the 2.4 Ghz component; the router has both 2.4 and 5 Ghz connected devices. The Arc is basically only working as an HDMI connected speaker to my main TV. The Sonos support person connected to my EE router and viewed my configuration and said without WiFi 2 compatibilty to the router the Arc would not register. Is this correct/What are my options?

I recently bought a Sonos One Gen 2 and I cannot set it up. I've tried 5 different wifi networks, rebooting routers, etc. My app can find the system and sometimes it creates a temporary wifi network, and this connects to the Sonos unit. However, whenever I come to the last step, which is configuring it in the actual wifi network, it never accepts the password. Always end up with “check password”.Since the Sonos unit can connect to the temporary wifi created by the app, I assume that the wifi hardware in the speaker is not defective. Has anyone experienced a similar problem?I went through the FAQs, and tried most steps there (resetting the unit, resetting the router, trying different wifi bands) to no avail.

Hi, I've connected my ERA100 successfully to my phone via Bluetooth and WI-FI. Now the reason I bought this product is because I want to use it when camping in a field with friends. As I have an Anker power pack and solar panel I want 24 hour music with better quality than a wireless speaker. My question:-  is it possible for a friend to connect their phone to the ERA100 via bluetooth without WI-FI or having the Sonos app installed on their phone ?

My Play 1 has no power at all 

Good morning to you all,In a nutshell :Is using from Play-5 local source input but without wifi / internet , possible or not ?Let me explain:For one day, I would like to take one or 2 SONOS Play 5 (2nd gen.) from my home to be able to play a ‘virtual organ’, which is an app on my iPad, during an orchestra rehearsal. The iPad is connected to a midi keyboard by a USB cable to avoid any latency. The organist plays on this midi keyboard.I have a few questions about this projectI'm connecting the stereo headphone output (3.5mm stereo minijack) on my iPad to the local source input on the Sonos play 5. Is this possible without using either Wi-Fi/internet or the Sonos App?   If so, am I guaranteed not to add latency by using this local analogue input?   Will I be able to adjust the volume using the usual buttons on the Sonos Play 5?   Can I also use a cable that sends the left channel audio s

I use my Sonos speakers in an office as background music but even on volume 1, the music is too loud. Is there any way to fine-tune it?

Here’s my setup:living room: two Sonos ERA 100 stereo with a subdining room: ERA 300 with a subThe problem is that when I pair the sub with the 300, the sub HPF filter automatically neuters the 300. I don’t want this. I haven’t checked the settings for a while. Questions (and I only use these for music, not for HT):Is it possible to change the filter in the ERA 300 to allow the unit to go deeper and/provide double bass? Is there still a limitation where you can’t connect 2 subs to a Sonos room if used just for music?

I just hooked up my 6 era 100 speakers to my cd player with a preamp. i had cd music from all 6 speakers until I unhooked player and then tried to re establish contact.  I can now only get play from direct line speaker.  How do I reconnect all speakers? 

Has anyone had the issue with a Play5 Gen 2 randomly dropping off system with orange and white flashing LED. That reappears with a power cycle?  I bought 2 play 5 gen 2 a few years back to use as a stereo pair. 1 of them recently has started to drop out and display a flashing orange and white LED. If I power cycle it fixes the problem for a day or two. They are built into our cabinets and are a pain in the neck to get at to power cycle. I’ve now run Ethernet cables to both but the issue remains. Sonos support says my amplifier has a fault and have said they can give me 30%off a new one but I would need to buy 2 as the new 5 won’t pair with the old! Just seems strange that a power cycle can resolve a hardware issue? Anyone had a similar issue? Or have any other ideas on a fix?   

I know nothing is truly “future proof”. But thought about how my dad’s old speakers were still usable 50 years later because they shared a common standard wiring and plugs.  what happens to a Sonos speaker once we get to wifi7? Or WiFi stand v10 and beyond?I’m assuming there’s some degree of firmware updates. But is there a possibility sooner rather than later the hardware/wireless radios might become unusable with a new standard?

So I have studiously avoided upgrading from the S2 app (16.1).  My Era 300s and Arc are working just fine etc. so waiting until the Sept release of the ‘New’ App to see if they get everything straightened out in the app.I have a pair of Play 3s that have been in the closet for a few months (replaced by Era 300s)  and I brought them back out today and tried to use them and the S2 app says they need an upgrade which I am afraid to do cause I think it will mess up the S2 app and put my other working stuff at risk.Can I do the upgrade the Play 3s are asking for without messing up everything else or is it all one bucket and you have to do it all if you change any of it?Thanks!

I installed a Sonos system shortly after I bought my house in 2009. When Sonos worked, it worked! I loved having music play throughout all three floors. I used to joke that I turned my house into my stereo. Things with Sonos were great...until they were not. I was plagued with speakers dropping out from time to time. Songs would skip. Sometimes it would play all day with no problems. Other times it as bad, other times it was intolerable. I tried all the usual fixes...turning off the modem, router, computer, and all Sonos components then restarting them. I changed my Internet service to the fastest offered. I still had the problem. I recently replaced all the old S1 components with S2. Maybe that would help. Nope. Speakers still dropped. Songs skipped. I play music mostly through Spotify. I never had the skipping and dropping issue when I played it through my desktop. I never had the problem when I streamed music at my office. Or on my phone. Or in my car. Son

Hello. I’ve recently switched my broadband from Virgin Media to Plusnet. They sent me a Plusnet Hub 2 router but I can’t get my Sonos Play 1 to connect to it.Using the app, I’ve gone to “System Settings”, then to “Set up a new System”, selected my Sonos and clicked “Add”, connected my mobile to the temporary network, heard the chime, pressed the green button, then on the “Now let’s add your Play:1 to your Wi-Fi” bit, it’s saying “We couldn’t connect to ...”I’ve tried connected router to Sonos with an ethernet cable but that doesn’t work either.Any ideas? 

Last week my play 3 speaker turned into an old bean tin.  Vibrating base G.E  makes it worse, I'm about to launch it over a cliff, any ideas?.  Tried reboot, reset etc nothing.  No true play avaliable in the new app, which is dire by the way

Como puedo Saber que tipo de modelo es mi sonos con este numero de serie **Moderator Note: Number removed for privacy*