Speakers

Diagnostics submitted

I believe my Sonos play 5 has WiFi capabilities but it can’t find the WiFi network but is still connecting to the Ethernet cable 

Airplay used to work on my Play:1 but now it is not listed under airplay compatible devices. I would not have purchased the device if i had known they would remove connectivity. Are there any options for return or exchange? If not, I don't want to purchase a new Sonos devices if my preferred usage becomes removed in the future.

Why is the Beam such a crappy speaker? After having it connected to my SONY Bravia I tired of it losing the connection. Connect, disconnect, connect. Over and over again and again. I finally moved it to the bedroom to use  as a stand alone speaker. Again with the same connection problem. Sometimes it plays. Other times it doesn't produce sound even though the app is showing the little dancing bars.Hell the Roam has outshined the Beam. It has been flawless for such a little speaker.I went through he whole wifi updating as recommended by Sonos and it working for a while but then it stopped playing when selected. It seems to like when it's selected via the iMac but not the iPad. Sometimes it likes the iPhone other times not.Totally frustrating to invest so much money on the Sonos products and experience this crap. Sonos get you act together. You have a real issue here.Anyone else suffering with this speaker? I am ready to invest in another company’s products, Hello Klipsch or Polk and hea

I have spent A LOT of money on this system and for some reason after adding the Sonos Five to my system I have constant drops. Before I am accused of using a weak WiFi system or having interference issues I should point out I have a 1GB/S WiFi system that consistently logs in at 250MBS on a speed test for WiFi and when I get my drops there is literally nothing else in the house that is on the system accept my Nest cameras.  My problem is that I am always getting knocked off the WiFi system even thougn there are some speakers (my oldest) that stay connected. I have rebooted my VERY expensive router a dozen times, turned off all my speakers then reconnected. I can be listening to music on Spotify and simply skip a song on a playlist and when I do that all the speakers drop except my playbar in the back room, furthest from the router! I am hoping someone has a solution for this or I am going to scrap the entire system and move to some other solution, this system is way to glitchy and inco

As I understand it, Sonos equipment using wireless mode 0 (WM0) uses a proprietary Sonos mesh wireless network referred to as SonosNet.  (When first introduced, Sonos touted this as preferable to using your home’s usual wifi because at the time, good home wifi was less common than it is now.)I understand that equipment using wireless mode 1 (WM1) uses your existing, home wifi .  (I’ve seen it suggested that this is okay because home wifi is better these days, and preferable because no Sonos device *needs* to be network wired to your router. to gain Internet access for your Sonos system.)There may be reasons for an owner to want WM0 or WM1.  So here’s my question.  Is it possible to force a Sonos System into WM0 or WM1.  Supplementary question.  If it is, does it have to be done at initial setup, or can the change be made later? (I realise that in the face of the disgracefully bad Sonos apps that appeared this year, the idea that it might be possible to make a WM0 or WM1 choice is highl

There are two scenarios that keep occurring since adding additional speakers this week. When I have a group that is playing music and start music on a separate speaker via the app not part of that group, the group music stops Similarly, when I have a group that is playing music and start music on a separate speaker via Sonos Voice Control, the group music stopsIt would appear that it doesn’t seem to matter whether the music already playing is coming from a group or an individual speaker, in both cases it stops and I have to play about in the app to get it so that different music is playing from different zones.This doesn’t seem right or feel like good user experience. Can someone expand on this and whether there is an issue here?In my set up I have an Era 100 which is in our loft, an Era 300 which is in our dining room, a Beam gen2 and mini sub in the lounge and a Move 2. Music is playing from Spotify which I have added as a service.Thanks

The sound quality on my Stereo Sonos Play 5 and Sub is frustrating me after the app upgrade. Sometimes the music plays like a cheap car radio. Sometimes it plays like the Sonos, the app does not detect the Trueplay settings or any settings I saved. They appear randomly. The $1500 system sounds like a junk boombox. Highly unstable. Volume controls work on and off , delays in skipping songs…when will Sonox fix these issues ??? I have half a dozen products including Boost and I am left with a crappy experience. Sonos , get your act together.  And one more annoyance , if I open any app with sound output eg Ring camera, YouTube etc ,it  increases the volume for my current song playing on the Sonos to the extent it can make one deaf. I have to decrease the volume immediately and close all offending apps. This is crazy. Moderator edit: combined posts

I updated my Sonos app today, for some reason the status lights on my Era 100 speakers switched on. I went into the app looking for the hardware section to turn them off, it usually lets you turn off the lights, or disable the Touch Bar on the areas on or off. This section is no longer showing in the new app, and for some reason the lights on the Eras are switched on, I also used to switch the touch volume on the Eras control off when the grand kids are here,and that is missing as well.Any idea were Sonos have put this in the new app, or is it another cock up.. .appreciate any advice or help on this

I have an old Play:1 that I have trouble connecting to my WiFi router. If the router connects at 5.0 GHz, the music cuts in and out. The router also has 2.5 GHz but it connects automatically without allowing a choice. If I reboot the router a few times it will eventually choose 2.5 and then the speaker works fine. I have talked to Sonos customer service 3 times and they swear that the speaker works fine on 5.0. My experience says the opposite. Does anyone have experience with this and is there a fix?

I have updated the Sonos app today and now I can’t get my phone to recognise my system speakers any help would be appreciated 

Hi guys I’ve just received a new router and my phone is connected to the new router but my Sonos won’t connect as it says it has to be on the same network as my phone how do I do this please just keeps coming up device not found ??? 

I invested in a whole house system…SONOS touted it as a great wireless solution and I trusted them.  A fortune in 9 speakers, sound bar, etc.  But now their newer products have bumped my older system to the back of the line.Updates block my Sonos use for 1-3 days with great regularity Playlist titles no longer showing up for Apple Music (show up everywhere else).  I have 17 lists so this is a problem. The system doesn’t seem to work well with so many speakers.  When I disconnect several then there are no problems. Now I must use a single Bose wireless speaker beside my chair when I want to dependably listen to something!  Sonos has been a HUGE waste of money…and causing lots of frustration.

Hi, I have just moved house so changed wifi. When I go on my Sonos app it says there are no systems found.I go to settings to update network but that option isn’t available. The manage button is greyed out. Not sure what to do now!  thanks 

Kan inte koppla in en till bokhyllehögtalare från Ikea Moderator edit:Google Translate- Can't connect another bookshelf speaker from Ikea

For 3 years now I have had 3 redundant Sonos speakers in my home and I’m getting nowhere with the live chat so here I am!  please can anyone help?! I have 3 speakers sat in 3 rooms of my house. 3 years ago I updated my WIFI and have subsequently not been able to connect to the speakers.  When I search for the speakers in the app it says the app responds with no speakers are on the same network.  Or Speakers need to be powered on - they are obviously, in fact the phone is sat on top of the speaker 😫 can anyone help?

I’ve owned a Play 1 for 10 years with no issues. I changed my WIFI and now my Play 1 is invisible.  How do I get it working?

I just change my router and im not able to connect  my systèm anymore !!!!I put 2.4 ghz I did everything Thatcher sonos ask me I cant see my systèm Thanks

Trying to add a new speaker to an existing Sonos system doesn’t work with the new Sonos controller on iOS.There is a way to workaround this.Firstly, in the controller try to add the new speaker as usual.  You will get so far and the app will keep crashing.   You’re probably getting an error like this: Secondly, you need to go into the controller app and choose to transfer ownership of the system (settings/manage/transfer system ownership), putting in your account as both old and new owners. All speakers including the one that you tried to add unsuccessfully will now transfer to your account and work perfectly. 

Hi all, I had a stereo pair of Play:1 speakers in my living room and I have since reset them and removed from the living room. When I first removed them, I removed them as a stereo pair and then the app put them as stand-alone speakers in the living room and that they were not online. Question is, will that eventually go away? I can't see how to remove them totally from the app. I have the latest version of the app. I had also reset them to factory by using the hold pause-play button till it goes green...

Hi! I am currently trying to install my Sonos Era 100.After following all the steps given in the Sonos App, I still can’t seem to set them up. After typing in the WiFi password, the notice: “Era 100 has been added, but may not be displayed in your system,…“ appears.  The WiFi is working just fine and the Speakers are completely new. Can anyone imagine what the problem is and how exactly I can fix this?

Hi, just seeking clarification or possibly a vague diagnosis based on not much information.  I have several One SLs, 1 Beam gen 2, one Move, one Era 100 and one Era 300. About 12 hours ago I was listening to music perfectly fine and all speakers were connected to the system. Now, the app is only showing the Eras and the Move, no One SLs or the Beam Gen 2. I have a vague understanding of the fact that the Eras don’t support SonosNet and are slightly different from the rest of the speakers I have. I just can’t understand why the other speakers aren’t showing up in the app. The Beam Gen 2 is wired into the wall by Ethernet cable and the rest are, I assume, connected to its SonosNet. When going to update the Network on each device, the app discovers all speakers except the Beam. Talking to support, they just recommend turning them all off and on again or resetting them, which I’m not going to do as I assume there has to be a network issue just based on the fact that the Eras appear as norm

Hi - I have a Sonos connect that has worked for years - upon the release of the new app, it’s stopped working. I’ve reset it multiple times, and created a new Sonos network multiple times and re added all the speakers in the house, they are working fine, and are over wifi. The connect is using Ethernet. When adding it to the new network via the new app it said it updated the connect - but it still doesn’t work. Please advise, thank you! 

Bonjour,Nous avons récemment effectuer des rénovations dans notre Hôpital vétérinaire et nous avions 2 Sonos Play1 qui fonctionnait via Wi-Fi bien avant et même après les changements. Malgré de multiples essais, nous n’arrivons jamais à connecter nos enceintes au Wi-Fi. Malgré le fil réseau, malgré les étapes suivis à la lettre. Le tout fonctionnait et du jour au lendemain la connexion ne se fait plus. Pourriez-vous nous aider? 

using our Play 1 and Beam sound bar in SPAIN… but both purchased in USA. can we purchase a transformer/adapter in SPAIN that would enable us to use these Sonos product in SPAIN? or do we need to purchase new Sonos speakers in SPAIN?