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Bopat
Contributor I
December 2, 2024
Answered

Gen 1 Gen 2 problems after update

I have the following problem.
I had my Gen 1 system working for many years, and today (me stupid) I pressed update..

And here are the problems:

My play 3 and 5 (1st gen) speakers stopped to play

Asking to update but of course won t update because it is not compatible 

SO I reset play 3 to factory settings on SONOS app,  and downgraded to S1 , but not sure about the result
 I cannot add it to sonos S1 app

Play 5 was also reset, but I can t even see it on Sonos app, 
What I am doing wrong?
From 6 speakers only 3 are working ( 2 pcs play one, and connect)
2 pcs Play 5 and one Play 3 not working

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Jamie A
Jamie AAnswer
Sonos Staff
December 4, 2024

Hi ​@Bopat, welcome to the Sonos Community! 

I’m sorry to hear that you’re having issues with your system after performing the update. I’ve had a look at your system and can see everything is online besides your Play:3 speakers, is this the case or are you seeing other speakers still missing from the app?

If you’re missing speakers, then I’d first recommend getting them back before trying to add your Play:3s back. I’d recommend rebooting your router, Sonos speakers, and controller (device running the Sonos app) by powering them off for one to two minutes. 

When your speakers are showing in the app, you’ll want to follow the downgrade process for both the Play:3s as this will also take you through the setup processes since you’re not sure if the downgrade worked. It’s worth temporarily wiring the Play:3 you’re trying to add to your router to help with the process, you can always move it back when you’re done with the setup. 

If this doesn’t hep and you still can’t add your speakers back to your S1 system, then I’d recommend contacting our support team for further support, as they have the tools available to help you troubleshoot and get all your system back on S1 and working.

I hope this helps!

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1 reply

Jamie A
Jamie AAnswer
Sonos Staff
December 4, 2024

Hi ​@Bopat, welcome to the Sonos Community! 

I’m sorry to hear that you’re having issues with your system after performing the update. I’ve had a look at your system and can see everything is online besides your Play:3 speakers, is this the case or are you seeing other speakers still missing from the app?

If you’re missing speakers, then I’d first recommend getting them back before trying to add your Play:3s back. I’d recommend rebooting your router, Sonos speakers, and controller (device running the Sonos app) by powering them off for one to two minutes. 

When your speakers are showing in the app, you’ll want to follow the downgrade process for both the Play:3s as this will also take you through the setup processes since you’re not sure if the downgrade worked. It’s worth temporarily wiring the Play:3 you’re trying to add to your router to help with the process, you can always move it back when you’re done with the setup. 

If this doesn’t hep and you still can’t add your speakers back to your S1 system, then I’d recommend contacting our support team for further support, as they have the tools available to help you troubleshoot and get all your system back on S1 and working.

I hope this helps!

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