Speakers

My sonos beam does not show in the sonos app. I have tried resetting. Factory reset.  Unplugging router ect 

I’m a long time user and am totally disappointed and disgusted with the latest app version. To make it even worse, I changed ISP network provider yesterday and I cannot connect or even add the Wi-Fi address in my listing. Seriously! People change service providers all the time and to have a fundamental system change like this so difficult is beyond me. To try and do all these “MacGyver” maneuvers to make a system Work is ridiculous.Someone said to reset my system is not the answer I was looking for. I still have a playlist and a library that I can’t connect to my current system.  This overrated company and the platform is just killing me! What a way to enter the new year with a broken and expensive music system. Thanks for nothing.

The software is impossible for me to understand.  I tried to add this new speaker to the Group of whatever it is supposed to be.  I just want to listen to music and not spend hours navigating crap software.  I think I have spent more time messing around with the app than I have listened to the actual speakers play sound.  How hard can it be to simplify the software.  I think go back to the way it originally was when you guys first started this dog s*** company.Moderator Note: Modified in accordance with the Community Code of Conduct.

I just returned a pair of era 100s to costco. I bought them in December 2024 and was unable to pair them. They showed up in the app as Optimo1’s. yep. The box said Era 100, and the label on the bottom. The build quality seemed inferior to my Ones. Have no idea why they would only show as “Optimo 1” In the app, other than guessing that they were originally built as Optimo and then re-labeled for sale as Era100? Was super disappointed, and, glad the return was so easy. And I'm going to stay very happy with Ones. Anyone else experienced this?

I’m playing via line out into an Era 100 grouped with a One SL. The speakers consistently fall out of sync or fail to remember being paired after pressing apply on the app. I’m playing vinyl records and every time I change side, I have to reset the speakers on the app. Nothing gets remembered and it’s completely frustrating. Any help appreciated! 

I have two Play 3 (Gen 1) and two Play 1 (Gen 1) speakers.  I tried connecting everything at my new home in Medellin Colombia and the Play 1 speakers connected perfectly. The Play 3 speakers won’t. I tried the factory reset, ethernet connection to the modem, unplugging, everything….. Play 3s are simply NOT CONNECTING.  They worked perfectly at my home in Houston recently 

Hi,having a complete nightmare, setup a Sonos Beam Gen 2 with no problem attached via HDMI on a Samsung TV.  All works fine on its own controlling tv and channels, sounds good.    however i cant add my 2 older Sonos Play:1 as surrounds, what am i doing wrong?just cant get the beam to find them or link up?

Bonjour , je ne peux pas écouter de musique avec ma deuxième enceinte symfonisk car il n’y a pas de contenu dedans Et je ne sais pas comment faire pour en rajouter  Moderator edit:Google Translate-Hello, I can't listen to music with my second symfonisk speaker because there is no content in itAnd I don't know how to add moreModerator edit: combines posts

Just cannot get the android app to connect to my shared pc drive.  Read all the posts and help notes.None of it works. Tired of this. 

I’ve had two Sonos sl 1 speakers for about two years and I’ve hardly ever had them both working.I have one in the kitchen and the other one in the living room. I constantly have to sort out one by doing a reset I’ve also rang up someone at Sonos who got both working for a while. Now if I get say the kitchen going the living room one stops working it seems I can only have one at a time working could someone help please. I want to subscribe to apple music and get a roam but won’t until I get this sorted.RegardsBruce

I have a Beam and 2 Sonos Ones all on S2 app. When I try to add sub mini it keeps saying that the system has been added but may not appear... But it never appears. Have reset the mini and tried to add it on multiple times via phone and tablet but no joy. Any idea how I can add it?

Have had a sonos system for close to 10 years, never had an issue until this new app upgrade. I can connect the Sonos Move and Roam without any issue. Everytime I open the app they are there. As for the 3 off Play 1, Play 3 and the Playbar. I am now well sick to the back teeth of the system finding the speakers after I have reset them then sometimes they connect and then just disappear. For the first time this very evening, and trying to connect the Playbar, it does the same procedure, after a reset, the system finds the Playbar, it connects and finally joins to the network, all good, it then it tries to an update and for the first time I get an error message which says that the speaker is connected but wont show as the update as not worked and until the playbar is updated it wont connect.No idea now how to resolve this issue. I am hoping it is a simple fix and that this will help with the other speakers connecting.

Wieso kann ich beim One das Mikrofon nicht mehr einschalten? Moderator Edit - Translation by Google:Why can't I turn on the microphone on the One anymore?

My Sonos Move has gone to sleep mode and can't get it on. I'm in a different location with a different network. How do I factory reset from my Android? 

Is it possible to have more than one system owner for all sonos devices in the house? If so how do I do this?

I’ve tried everything!  Incredibly frustrating!  I have an early gen Sub that gets through initial WiFi setup and connection to Amp - only to drop it within an hour.  Have tried adding local WiFi network in addition to Sonos dedicated network. Have tried Ethernet connection to set-up, then return to WiFi only - only to have Sub drop its connection yet again. This product is crap compared to all of my other Sonos products that have functioned flawlessly.  Yet it is one of the most expensive I’ve purchased.  Any suggestions would be appreciated. 

What does it mean “ connection has timed out” ? Why and what does this mean?

I have an a playbar connected to a (Sony TV) that also has an Apple TV box. There are also 2 connect amp’s and a roam in the house.  Just recieved a HomePod as a gift. Is it possible & if so how can I connect the HomePod to the Sonos system?  Thanks for any answers especially those that are not super technical.

Music cuts out for 5-10 seconds then resumes. Not a wifi problem. My speeds are excellent. Any suggestions?

I’ve tried and tried.  Changed my network and my bar, sub and one Sl connected easily.  My second One SL goes thru the recess but then doesn’t send the ping tone out to connect to my device … stalls the connections ive unplugged it multiplie times and let it rest to hopefully reset  doesn’t help  i cant find anything in the doc about this.  any ideas? 

I just saw Sonos products on the Season 1, Episode 7 of the Paramount Network series LandMan staring Billy Bob Thornton. The Sonos products shown were Sonos One, Beam and Move 2; supposedly being sold in a Michaels Arts and Crafts store similar to the one in the previous link. However, searching the Michaels website no Sonos products were listed.So was it Sonos who paid for a spot or did the show runner or prop manger for the series (who may be a Sonos user) stage the products in the Michaels store for effect. Either way Sonos gets national exposure. Then it could be a test (initialed by Sonos) to see how sales might be impacted just by flash advertising given the rumors of a Sonos streaming stick/box.The link below has info on the Paramount series LandMan if you are interested:https://www.imdb.com/title/tt14186672/?ref_=ext_shr_lnkNOTE: I forgot to change the post type to Conversation as it’s not a Question.

Cannot connect Beam for normal use - not TV - together with Sonos One. Beam not connected with TV - pt only use with Sonos One or alone via Sonos App. How??

Trying to AirPlay music from iTunes on Windows to ERA 300 and it looks like it is connecting and playing but there is no sound.

Have had my Sonos Ray for 12 months ~ 5 months ago the app stopped working and product (deapite hours and hours) of messing around cant be added even with factory resets etc. Have spoken to Sonos twice and been cut off twice mod way through help. There ring back doesn’t work…. Its all so so rubbish. Any help from anyone would be greatly appreciated

I’ve had a Sonos One set up in my kitchen for a good few years and it’s always worked fine when I play Spotify tracks via my phone.But recently, when I play a track, an entire channel / audio pan is missing (e.g., I play a rock song that sounds fine on my phone - guitars, bass and drums, but when I play through the Sonos, the guitars are completely missing - it’s just bass and drums).I’ve tried resetting, changing the EQ settings in the app, etc., but nothing works.Any ideas?