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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5116 Topics
b_o_s_s_87
b_o_s_s_87Contributor I
asked in Speakers
Group room up to two don't work

Good morning,I recently discovered that I can’t group more than two rooms. I have three rooms. In the living room, I have an ARC with two subwoofers and two Sonos One SL speakers, left and right. In the bathroom, a Sonos One speaker, and in the bedroom, a Sonos One. I can group two rooms at a time but not all three... why is that?---------------------------------Sonos One: CassaNumero di serie: XX-XX-XX-XX-XX-XX:XSonos OS: S2Versione: 16.3.1 (build 80155240)Versione hardware: 1.26.1.9-2.2ID serie: A300Indirizzo IP: 192.168.2.69WM: 1---------------------------------Sonos One: Cassa BagnoNumero di serie: XX-XX-XX-XX-XX-XX:XSonos OS: S2Versione: 16.3.1 (build 80155240)Versione hardware: 1.26.1.9-2.2ID serie: A300Indirizzo IP: 192.168.2.66WM: 1---------------------------------Sonos Arc: Casse SalaNumero di serie: XX-XX-XX-XX-XX-XX:XSonos OS: S2Versione: 16.3.1 (build 80155240)Versione hardware: 1.27.1.8-2.2ID serie: A100Indirizzo IP: 192.168.2.27Ingresso audio:WM: 0------------------------

1084
b_o_s_s_87
3 months ago
T
txbdanContributor I
posted in Speakers
Wifi only config with Arc, Ones, and Sub Mini?

I’m having trouble finding a clear answer on this. I have a Sonos Arc, two Ones, and a Sub Mini configured together in a HT setup. My goal is to not use SonosNet and to have each device on wifi. To do this, I disconnected my Arc from being hardwired to ethernet. It is now on Wifi, on a 2.4GHz radio. The system seems to work fine, but oddly I dont see the Ones or the Sub Mini on my router’s client list.I also tried to keep the Arc connected hardwired to ethernet and “disable wifi” but I believe that killed the grouping. What’s the correct way to do this also the way to confirm it? Having the Arc stuck on 2.4ghz plus no other wifi clients makes me think its on SonosNet. I see the network type info is no longer in the app..Thanks!

25629
106rallye
3 months ago
J
JRHamContributor I
posted in Speakers
Music not playing when requested and cannot connect to wifi

When asked to play the radio I get no response from my Sonos one (gen2). When I ask Spotify to play music I get "sorry that device is off line". I have currently have the Sonos one hardwired to the hub as wifi also now not working. Tried so many things and going around in circles..😬

221
Sotiris C.
3 months ago
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pvanderlugtContributor I
asked in Speakers
Apple Music lost Sonos

Sonos 5 is gone from Airplay listing on my iPad Air. No new router, no new password, no software updates on iOS, no device moved around, no new devices added to the network. Turn router on and off; did that. Unplug devices: did that. Tried to reset the speaker with the old and the new Sonos app, but one can't find any devices and the other keeps saying there's no internet. So the Sonos is stuck blinking green and I can't get anything to see it. This setup has been working perfectly for several years until yesterday. 

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P
3 months ago
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MRI Proton T2Contributor I
asked in Speakers
Sonos Play 1 A100 No Power

Play 1 Sonos No Power. My speaker has gotten very little use over the past several years. 2 months ago speaker stopped working all together. I tried ordering a new power cord and no such luck. Has anyone had this issue?

331
Stanley_4
3 months ago
K
Kennethdr1Contributor I
asked in Speakers
sonos one to Wi-Fi while plugged into ethernet

I have a Sonos one SL individual speaker plugged into ethernet and I am unable to update the network in this new speaker that I got for eBay. Sonos says trade out the router with Spectrum, but it has been updated to the latest firmware that is supposed to fix the problem.

1016
K
3 months ago
F
fireflytooContributor I
asked in Speakers
Attempt to reply to "Support" email to schedule 2nd level "support" for music library access

Since it seems impossible to contact any support rep I will try this since it is the only option. I doubt if it will help.OK I don’t know why I should expect SONOS “Support” to work better than this horrendous release but it seems impossible to schedule 2nd level support with the link in the email I was sent.   As unusable as most of SONOS after the recent “Upgrade”Link leads to a bizarre page with no ability to select the day for a session and a list of incomprehensible times around the world.  WTF???This after wasting 2 hours last week in an unsuccessful attempt to restore access the the digitized music on my laptop that had been easily setup and used prior to the last “upgrade”How do you guys stay in business? 

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F
3 months ago
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ShoeboxBobContributor I
posted in Speakers
Gen 3 Sub and Sonos Amp not staying paired.

I have a Sonos Amp (hardwired to the network) remotely located in a closet, I am trying to pair a Sonos Sub (on the WiFi).  It is on the other side of the home so the sub loses connection to the amp.  I can move the sub closer to the middle of the home and the sub responds when the music is on, but this is useless for the application.  Tech support tells me its due to the "Sonos Net" not reaching the sub from the amp.  Has anyone figured out how to extend the "Sonos Net" signal?

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MoPac
3 months ago
M
Mylorian26Contributor I
asked in Speakers
set up without home wifi

So I’ve just bought 2 Sonos Era 100s. The description suggested I could connect using either Bluetooth or wifi. I don’t have wifi - I tether from my phone, which is the cheapest option for me.I could not get the speakers to talk to one another without wifi so went to a friend’s house and set them up using his wifi. Worked perfectly and managed to pair them to get stereo.But back home that’s not working. I thought I only needed wifi for the set up and pairing - do I need a permanent wifi in my home?Super disappointed and didn’t think I’d be having this problem, so I’d be grateful for any help

5099
sigh
3 months ago
J
jvillaContributor I
asked in Speakers
Orange Flashing light

I tried resetting my sub by unplugging, press and hold power button, and plug it back in. The orange flashing light remains flashing. I called customer service and did the whole process mentioned above and still doesn’t work. Does it mean it’s broken? The rep offered me 30% off a new one if I returned it. I laughed at her and said I am not doing it. I want to fix this issue. Can someone please help? I have 2 Gen subwoofer. 

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P
3 months ago
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TaiaContributor I
asked in Speakers
stalling stalling

Arghhh!! Stalls ALL THE TIME!! Not my wifi BTW

311
buzz
3 months ago
F
fuadnasirContributor I
posted in Speakers
Beam 2 and E100 does not show up on app

I bought a Beam 2 sound bar and two Era 100 smart speakers. I was able to set up a home theater system. I was gone for three months and when I came back I could not detect the speakers on the Sonos iOS app. No matter how many times I reset, the speakers are not being detect by the iOS app. Help!

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N
3 months ago
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Stephen B SContributor I
asked in Speakers
How to remove my dead Roam from the system?

My Roam just completely died (I think it’s a battery issue) and the App simply says it is ‘Not connected’. I ordered a replacement Roam, but I can’t seem to be able to remove the old one from the system? Is there an easy way to delete/remove it from the App?

271
Corry P
3 months ago
I
Ian_SProdigy III
posted in Speakers
Release Notes

Dear Sonos,Given the situation we are currently in, it would be really helpful if you delivered some decent release notes with both application updates and speaker firmware. Confidence is not very high at the moment and it would make it better for people if they could at least see if there is something in there that might help them, or whether they’d rather stick with where they are for now. I know that’s probably not what the developers and support staff want, but I’m also not sure we want to continue being unwitting testers either… I think it’s also been long enough now that you ought to be able to give us some idea of what the fundamental changes are in this new ecosystem, and what some of the challenges are. 

8247
S
3 months ago
S
Scottonjackd98Contributor I
asked in Speakers
sonos play 3 out of date?

Hi all, I have 2 play 1 and a play 3 speaker. Got divorced moved house not touch the speakers for a while. Now there isn’t any support on the Sonos app anymore and I cannot connect the play 3 to anything? Just won’t work but the 2 play 1 speakers work fine. Please help 😁 

4576
Stanley_4
3 months ago
N
nospamContributor II
posted in Speakers
Amazing sound and value - old Sonos5Gen1

Ok I have posted before about my recent entry into Sonos world. BUT WOW the mismatch (black/white) pair is so good I have it on almost the whole day while working at home. I have S1 and stream FLAC from my NAS and also play radio station (Poet’s Corner my favourite). Totally worth AU$300 I paid for the clean pair on facebook. Hope the next time I upgrade I can pickup a pair of Gen2 at this price. So sorry to hear about people’s firmware and update issues.

362
Stanley_4
3 months ago
Fragments Of
Fragments OfAvid Contributor I
asked in Speakers
Era 300 - volume bad manipulation

Hello Everyone,I have make a bad manipulation when I listened a podcast on my pair of Era 300.I have put accidentally the volume at maximum (100%) in one time and directly I have put the volume lower. I wanted to know if it's bad for the material ?Thank you for your feedback.

421
N
3 months ago
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Mr60CJPContributor I
asked in Speakers
Sonos One Microphone will not work

I have 4 Sonos products including a One with Alexa voice control . The microphone icon is greyed out and I have tried just about everything that is given as guidance on various sites. I have tried calling Sonos for support but twice, after 40 mins in a queue I was simply cut off.. like many I’m close to giving up with Sonos who must be in meltdown. Alexa works fine with my other (newer) products like Beam & Move, but just stopped on the One. I’m sure it’s an age / software issue- but all the recommendations don’t seemto restore the function- they say contact technical support but then they don’t answer the phone. I’ve wasted so much time on this and all Sonos do is send me ads for new products. I don’t want to revert to the older software version in cases this causes and issue with other products

14112
K
3 months ago
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Dazza68Contributor I
asked in Speakers
Play 5 connection issue

Hi I am unable to connect my play 5 after switching broadband supplier , I have tried resetting the play 5 , resetting the app connecting with Ethernet cable nothing seems to work . I can see the Sonos play 5 connected to the WiFi mesh network but can’t add it to the app. I get the error message unable to join temporary Sonos network. Has anyone had similar issues? 

633
S
3 months ago
A
AntonT.Contributor I
asked in Speakers
stereo pair - different speakers

is it possible to make a stereo pair from ikea frame synfoniks and sonos era 100?

472
Pools-3015
3 months ago
D
dunsanyAvid Contributor I
asked in Speakers
Symfonisk on Wifi kicks Play:1

Hi, I have multiple devices, most of them on ethernet.One is a symfonisk and one is a Play:1 that need to be on Wifi.It worked well, until I had to power off the devices. Now, the Symfonisk would work only on Ethernet. Funnily, when I add Symfonisk to Wifi, the Play:1 would disappear. When I add the Symfonisk back to ethernet, the Play:1 would appear and work again.Sonos has become mostly annoying.Is there any solution for this issue or did anyone experience the same?Both devices were previously successfully added to the system. There must be a thing between 2.5 and 5 Ghz networks or something. Yes, 2.4 has Wifi 4 (802,.11b+g+n) and 5 Ghz has Wi-Fi 5Any ideas?Thanks!PS: close to kick all the speakers out the window, together with the worst piece of software that I ever experienced. No Ace, until Sonos fixed it all.

441
Corry P
3 months ago
R
Raymond191Contributor I
asked in Speakers
sonos one sl

Can I use Sonos one sl on Bluetooth,,??

491
N
3 months ago
I
Ian_SProdigy III
posted in Speakers
High dropped packet rate on br0 interface

Hi @Ian_S  I see no evidence of multicast flooding on your network. The Play:3 is definitely struggling a bit - it’s CPU usage is pegged at 100%, and I suspect this will be the reason behind any playback issues on it. It also has only 1660 bytes of free memory. Please try a reboot of the Play:3. As for the rest of your Sonos system (well, and the Play:3 too), it seems the main issue is that the speakers are occasionally not getting connected to WiFi when they try - I see deauthorisation errors. This used to occur back before we supported 5GHz, but a router would try to steer a speaker on to 5GHz anyway. This is happening with multiple speakers and both APs. I’m not sure why this is happening, but I recommend that you give SonosNet a go by re-enabling WiFi on your ethernet-wired Port: Settings » [room with Port] » Port » Enable WiFi - this will result in less DEAUTHs and better connectivity, hopefully. The answer may be in our Supported WiFi modes and security standards for Sonos produ

11510
Corry P
3 months ago
M
Mowie5Contributor I
asked in Speakers
Does Sonance Garden Speakers work with TV

I have a Sonos Ray and Sonance Garden Speakers.  i would like to play tv on both the ray and Garden speakers whe. watching sports.  i can play music in any combination but as soon as i add garden to Tv it stops the sound. 

533
Corry P
3 months ago
S
Searching4syncContributor I
asked in Speakers
Ethernet attached Connect Gen2 & Era 100s won't stay in sync. General syncing issues w/ Sonos.

Hello,Ex sound engineer here who is desperately trying to get a Sonos configuration to work and stay in sync. I am very sensitive to things being out of sync, especially after working in mastering. I have an ASUS 11000xt Pro router connected to a 10gbe switch which is connected to a 2.5gbe switch that has all Sonos equipment attached to it. All components are connected through Ethernet (cat6). Initially I used airplay 2 to stream to each speaker individually through iTunes on Windows 11 Pro. I used to have the Ones and they seemed to say in sync reasonably well to my Sonos enabled receiver, the Onkyo TX-RZ50. I remember some issues, but nothing like what happened when I decided to upgrade to the Era 100s. These speakers always stay in sync with each other but would often get out of sync with the receiver when on WiFi. So I connected them all to the same switch using Ethernet after buying the USB-c accessory for the Era 100s. They still would get out of sync.So I decided to see if I usi

362
S
3 months ago
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