Skip to main content

Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

  • 5,111 Topics
  • 22,151 Replies
F.A.Q.

Troubleshooting Sonos on WiFi

  • 22
  • 130
Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
  • 1
  • 0
5111 Topics
M
MstaggieMContributor II
asked in Speakers
Audio from iMac stopped

My SONOS app has defaulted to SPDIF for the audio output from my iMac - it used to be PCM - Stereo - the result is that it no longer works on my Playbar…. HELP

14613
Corry P
2 months ago
L
Lubos27785Contributor I
asked in Speakers
Multiple systems per registration

I have multiple systems in multiple locations. Historically, everyone has their own account. Can I transfer them all to one email?

425
T
2 months ago
J
Jonmol67Contributor I
asked in Speakers
Offline Speaker

Hi,i did a reset on my router and now my two gen 1 speakers are showing offline and i cannot reconnect them or find my system on the sonos app?

754
J
2 months ago
O
OtellofelixTrending Lyricist I
asked in Speakers
Five: Check mid-woofer operation via diagnosis (app)

Good morning, I would like to know if through the diagnosis available on the app it is possible to understand if one of the three mid-woofers of a Five is working correctly. Unfortunately the Five's grille is very dense and I can't see if it moves correctly. Thank you very much.Massimo

656
O
2 months ago
K
KoenFContributor I
posted in Speakers
Volume

I use my Sonos speakers in an office as background music but even on volume 1, the music is too loud. Is there any way to fine-tune it?

1238
K
2 months ago
K
KSKnightContributor I
asked in Speakers
Connecting Bluetooth speakers to Marantz MCR612

Is it possible to connect Sonos speakers to a Marantz MCR612 via Bluetooth or do they need to be hardwired?

642
106rallye
2 months ago
M
Martin_63Avid Contributor III
asked in Speakers
S1 system not found

Hello,I use some old Sonos S1 units and they have worked fine until recently. Yesterday I wanted to connect a second device by cable to try to create additional stability, but since then I have not been able to connect to my Sonos system. I've just turned off the power on my router and on my Sonos devices and turned them back on. I have tried to connect to one Sonos device at a time, but the Sonos S1 app keeps saying that the system cannot be found. I've also reset the app and it hasn't changed anything. I also reset one of the devices.What could have happened? Thanks in advance.

794
M
2 months ago
E
ElDukeContributor I
posted in Speakers
Speakers fail to deliver sound unless they are rebooted

Since the terrible app update, my Sonos One speakers constantly fail to play music, regardless of the service I’m using. The app shows that the music is playing but no sound comes out of the speakers, regardless of volume settings etc. the only fix has been to reboot the speakers, every time this happens, which, at this point is daily. The speakers are running the latest firmware and there have been no changes to the wireless network    Has anyone experienced similar behavior and know of a permanent fix?

313
N
2 months ago
C
CSHarneyContributor I
asked in Speakers
software updates

I must be missing something.Updating my sonos software should not take this much effort.I come home from an extended time away. I open my sonos app and get this message *There are no devices on your network" go to settings to update whatever. So I go to settings and sonos finds my devices and I choose the first object it finds by serial number. I choose it and sonos tells me it is a sonos 1 SL. Ok I only have 4 of them in different rooms of my house. So I choose it and sonos does it's thing and I tell it to go ahead and play a sound. I think I hear a chime and I run to the room it is in only to be told I took to long to go up a flight of stairs. So I ask sonos to do it again. It does it's sonar bulls*** and I have to turn my phone around so it can speak clearly into the f****** microphone. It finds it and tells me to push a button. So I go get a ladder because it is up near the ceiling and press the button. Now sonos asks me for a password. I enter the password and am asked would you l

380
C
2 months ago
M
Mihau26Contributor I
asked in Speakers
How to connect Sonos Beam 2 to a mobile hotspot?

How to connect Sonos Beam 2 to a mobile hotspot? I use a mobile network as the main source of internet at home, also for connecting other devices.

1381
UKMedia
2 months ago
J
Jmac1962Contributor I
asked in Speakers
will play:3 work?

Will the Play:3 ever work like it used to? Or should I move on? 

857
Airgetlam
2 months ago
F
Fog356Contributor I
posted in Speakers
sub gen1 to playbar in new app.

Hiya. I have a Sonos Arc coming next week so upgraded to the Sonos 2 app All of my other Sonos bits have connected fine. Although I have had to create a new account for my Play 5 in the old app. But my gen1 sub won’t connect to my playbar now. before I used a Sonos bridge to connect everything but that is not compatible with the 2 app. Any help would be appreciated but please keep it simple as I’m not Teck minded. 

433
F
2 months ago
W
Waynerd 717Contributor I
posted in Speakers
wi-Fi connection

Why does my Sonos app never connect to my Wi-Fi anymore? It always says there’s no Wi-Fi connection but then when you go through the system set up it connects to my Wi-Fi and then lags. This new upgrade. Sucks. Sonos has become the stupidest joke when it comes to tech

140
W
2 months ago
D
darkwiat66Contributor I
asked in Speakers
aplikacja nie widzi

Moja aplikacja nie widzi głośników Sonos one,sub mini i move2  Moderator Note - Translation by Google: My app doesn't see Sonos one, sub mini and move2 speakers

2282
W
2 months ago
B
burybContributor I
asked in Speakers
ordering products

Is anyone else struggling to order? I’ve tried to put four different Sonos products into my shopping basket only to be told that Sonos is out of stock!! Surely they must have some products available???!!!

70
B
2 months ago
P
Painos
posted in Speakers
problem with sonos Play:1

sonos play 1 is no longer compatible with the new update. the previous app can no longer be found. the suggestions to fix the problem don't work. what can I do ?

775
P
2 months ago
J
JackMcD72Contributor I
asked in Speakers
play one not making chime noise

Hi there, I have been having an issue with a play one which I got given from my dad along with another (which works fine just now) and the one I am having bother with was working perfectly fine for a while and now seems to not want to connect to my Sonos app after I just purchased a Sonos ray so looking to get the 2 play 1’s setup for movies etc.  the play one I am having issues with is showing up on my Sonos app and when I go to connect I get by the connecting to the Sonos wifi but soon as I get to the chime it just does not want to do it. I have tried doing a factory reset and does not change from orange to green! Bit of a pain and have done it even with Ethernet cable connected and unfortunately still the same result. Thought I would ask in here as a last ditch effort before I go and buy another. If anyone else has had the same issue or has found a fix it would be greatly appreciated to share. 

571
Airgetlam
2 months ago
M
MardigAvid Contributor III
asked in Speakers
air drop app that I'm supposed to find on my iPhone and change the audio to the device.

I’m trying to add to play speakers to my system that currently has a sound bar and bass.  I have reset the play speakers to factory.  when the app starts setting up the play 1 speakers to add to the system, I get this inane message:  One or more apps on your mobile device are using airplay.  Go to the app and change the audio output to your device.  If anyone can unwind that word salad nonsensical message for me, I will be very grateful.  What app?  Change what audio output to what device?  

343
AjTrek1
2 months ago
I
IvanamContributor I
asked in Speakers
connecting to internet

Hi, I have a problem. 7 months ago I bought speaker lamp from ikea. I used it quite a lot, and I didn't have problems. 3monts ago we upgraded to new network and I didn't use sonos lamp since.Today, I try to log in but it keeps telling me something, so I was sacred. I deleted the app and I think I created new account. I factory reseted it.But it keeps telling me the password of my internet isn't correct. I watched tutorials where it is plugged into the router but mine is in the wall ( english is not my first language sorry)If you know anything it would help

504
I
2 months ago
A
ApiantinoContributor I
asked in Speakers
s one

I just moved and changed internet to verizon gateway. I get all the way thru to where speaker wants to connect and when I type in password it keeps saying it can't connect. Password is correct. Please help, super frustrated 

292
melvimbe
2 months ago
D
DadTheGreatContributor I
asked in Speakers
Sub Gen 3

I have Arc connected to a Sony TV and two Sub (gen 3s).  The Arc and the Subs are on the same wall as the TV.  The Arc in the center, below the TV and the 2 Subs left and right of the Arc (about 6’ left and right of the Arc.   Once in a while I hear what sounds like a low frequency thump or two (kind of like distant fireworks).  I don’t recall this until I added the 2nd Sub.  Thoughts?

211
Stanley_4
2 months ago
P
premrajContributor I
posted in Speakers
Sonos Instability

Hello, Seeking advice from the experts here.  I recently moved the following to a new location and reset and set everything up as a new Sonos system.3x Play:1 1x SonosOne 1x Sonos RayUnfortunately, the move coincided with the issues Sonos started to have with the new app and this has left me mostly confused.  The problems:The system tends to go offline from time to time.  One Sonos (Android) app, the entire system will disappear. Sometimes, some speakers will go offline and not show up in the app. Speakers sometimes don’t show up in Spotify Speakers play a track for a few seconds and then skips to the next - can happen for a few songs before things settle down.I suspected a weak network signal that might be causing it so I had my wireless router (issued by my local ISP) relocated to a “central location”.  This did not improve the situation.  Before the system was moved to this new location, it was part of my setup at home. As I mentioned above, I reset the speakers to factory default a

373
Pools-3015
2 months ago
A
AshTContributor I
asked in Speakers
connecting a Play:3 to Google TV

Hi, I have an old Play:3 that I would like to use with my tv (Google TV). I’ve connected it to my phone and what not I just can’t figure out how to play sound from the tv. Ideally I would like to use Bluetooth but I am open to any suggestions. Thanks

411
Pools-3015
2 months ago
J
Jonzy1963Contributor I
asked in Speakers
Sonos 1’s crackling intermittently

I have 2 Sonos 1’s along with a Sonos Arc in my living room. I initially had them set up as surrounds. However, due to my hearing loss, I removed the surround set up so I could control them each individually. With them connected as surrounds or not, intermittently I get a crackling/scratchy noise mostly from the 1’s. Arc has done it also. My system is up to date. I’ve moved some of my Sonos 1’s from other rooms in our home, crackling continues even when swapping other speakers out. I attempted to Chat with Support today but Darius doesn’t understand the word “intermittent”. So, I abruptly ended the chat with no success. Any other troubleshooting suggestions? 

557
Corry P
2 months ago
B
BaddogContributor I
asked in Speakers
Sonos Five compatibility between products

which sonos product is compatible to the Five for pairing in the same room?

9810
Mr. T
2 months ago
Terms & ConditionsCookie settings