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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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6014 Topics
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Lemon1203Contributor I
asked in Speakers
LED Red and Green - Sonos Era 300

era 300 led flashing red and green alternately

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Juan A.Contributor I
asked in Speakers
play 3

Tiene un ruido de fondo. Un seseo

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Alonzo Mosley
Alonzo MosleyHeadliner I
posted in Speakers
Absolute (not Proportional) Volume Limits

My bedroom wall is against my neighbor’s wall, which means I can’t turn the music up too loud.I would like to be able to set that speaker to never go above a certain limit, regardless of how the “group” volume goes. In other words, say I want it to max at “11.” If I have all the speakers at, say, “3,” the bedroom plays at 3. If I have all the speakers at “10,” the bedroom is at  10. If I crank the group up to “20,” the bedroom stays at 11. The group goes to “30”? It’s a dance party in the living room, but the bedroom remains at 11.Note this is not at all accomplished with the “percentage” feature.

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DeanomiteContributor I
asked in Speakers
How to stop music on another grouped speaker when TV Arc is turned on

I have Arc + sub conntected to the TV e-arc. (for both streaming music and tv) I have a One SL in the kitchen. I have the devices grouped. Right now i have TV auto play on and Ungroup on Autoplay turned on. I’d like for music (streaming sonos or spotify) to play on both devices, but when i switch to watch something on the TV only, I just want the TV to play through the Arc only and stop all kitchen audio.If i have music playing through the group, then when i want to turn on the TV - the arc will play the TV audio, but the kitchen SL will continue to playing the music.If i turn ungroup off, the TV will play both in kitchen will play the TV audio, which is not desired. How do i get the kitchen SL to stop when the TV comes on?I understand its probably working the way its intended, but is there anyway i can set this up to do so automatically for music, tv, through zones, or rooms, vs groups, etc without having to pull out the app?

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Chip10Contributor I
asked in Speakers
Alarms stopped working

My alarms all of a sudden stopped working. I looked in the Sonos Community for solutions and unfortunately the following troubleshooting suggestions did not work:Update software Delete alarms and set new alarms Set alarms on a desktop Checked time zone (even though I’m Arizona, which daylight savings doesn’t apply to us.I would appreciate your help.Thank you

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mcousinContributor I
asked in Speakers
SONOS Play:5 Gen 2 Playback problems after I changed location of speaker

I moved my Play:5 to another room. After that it kind of ended up in a hickup.I try to describe my problem. If I start playback of music from the Sonos App or via Airplay the Sonos indicator light toggles between orange and white. When I touch the play button twice it starts to play.As long asI don’t pause the music play on. Switching to another track works aswell.But when I press on pause and then start the music again the blinking starts again and I have to double touch the play button on the Sonos again.Is that a known problem? What can I do? I already did a factory reset. I moved it back to the old location. I tried Ethernet Cable. Same problem.

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Emilef22Contributor I
posted in Speakers
Airplay to multiple sonos from Apple Music (MAC) often failed

Is it normal that if I try to Airplay 2 from Macbook Pro apple music app to multiple devices, those from SONOS often failed to sync well or just wont sync together. All my others airplay devices are rock solid on Airplay 2 from my Macbook but not the Sonos… I know that if I use the Sonos app to sync them together after having start the stream from Apple Music to only one Sonos device, it will work fine but I find this step very unpleasant because i need to do it a lot of time in a day…Is there a fix on the way? All me devices are hardwired. I’m trying to solve this problem since 2 years now XD.Thanks a lot, 

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alexinho94Contributor I
posted in Speakers
Interview on era 300

Hello everyone, I am a 21 year old business school French student and I am looking for someone to interview about his/her experience about the era 300. It will be perfectly confidential and anonymous and it will last maximum 20 minutes.Send me a message if you are interested it would help me a lot.Moderator edit: We recommend being wary of sharing your private info online.

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Andrew007Contributor I
posted in Speakers
sound quality of sonos 1

Listening on my sonos 1 to Ed Sheran, the sound quality was dulled. Nothing I could to change this. The other day I played my old apple ipod on my old nose sound dock. Sound quality phenomenal, absolutely phenomenal. Sonis you really have to up your game. I've been in hifi all my life and the sonos 1 speaker is quite simply a wireless speaker. End of. 

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Biffi EmilioContributor I
asked in Speakers
WiFi needed?

Volevo sapere se è obbligatorio avere WiFi per collegarmi al sonos? One . Oppure basta avere bluetooth grazie aspetto risposta. 

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DD110MancContributor I
posted in Speakers
Full Fibre Broadband issue

I have recently moved to Openreach Full Fibre broadband and have successful set up my Sonos Beam, Play 1’s and Sonos Play 3 to the new WiFi.However, when I play music through the system it plays for c.10mins and the drops off the network and takes every other device with it.The only solution to this is to reboot the router, which solves the issue, but if I play music again it simply shuts down again.I didn't have any issues  like this with my last broadband. Could this be a router issues as I have read that the router could be rubbish with this provider, but the fact that it works for a short period would suggest that the router is fit for purpose for a short time.I have read that an Amazon Eero could provide a solution, but is this not a simple signal booster?? Or should I get a better router and if so, any suggestions would be great.Any help of suggestions would be appreciated.

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BengeltjeContributor I
asked in Speakers
sonos roam does not start

I have like 4 roams 6 ones 1 play at amplifier boost and there is not a week almost not one day when one or two or all have a problem or are not working. Interrupted music. Speaker don t appear. Speaker gone from the system. Voice control react with a big delay (up to ½ day. He suddenly starts talking). Tuning is gone or suddenly the connected speaker (home cinéma) are not synchronised  etc. Without any action music start in the middle of the night. Or suddenly volume goes up or down none of the functions are reacting. I have to shut down the electricity to stop it. I m in contact with sonos support almost every week. I have another system in another flat (much cheaper) and that is working perfectly or even better. My 20 year old Bose in my studio is working 10 x better. Regret to have invested so much money for poor quality (music that is)

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Clarki99Contributor I
posted in Speakers
Are Sonos being honest about certain speakers

I had to contact technical support a few weeks ago as I just couldn’t get my Move to connect properly. It has always had issues dropping in and out from the app. Technical told me it was caused by the fact I had Sky wifi boosters which I just didn’t believe. So I decided to undertake a very expensive trial. I bought an Era 300 to replace the Move in the kitchen and guess what...it hasn’t missed a beat and constantly stays connected. So much for my boosters causing a network issue! I also have an Era 100 in the home office and that has been fine too.I was concerned after buying my Move just how temperamental it has been and particularly when Sonos brought out the Move 2 not too long after...makes me wonder if there has been an inherent issue with the original Move.I am now experiencing connectivity issues with my older Play 1. I have reset and readded the speaker and whilst the app acknowledges the speaker, it won’t control it. Constantly keep getting ‘unable to connect please try again

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SaybadgerTrending Lyricist I
asked in Speakers
One of my Era 300s wont play with Spotify

Hi. I have a pair of Era 300s and a sub mini.  They worked fine for about a month but now, whilst they play through the Sonos app (including with Spotify), if I play directly off Spotify app the left speaker doesn’t work. Weirdly I can control the volume of the right speaker using the left speaker controls, but the left speaker just won’t play music.  anyone had that problem or found a fix? Or any suggestions why this would be and what to do? i messed around with it yesterday to try to fix and had various configurations of speakers working and not working (including left not working on Sonos app and sub not working, so don’t want to make it worse again) right speaker was always working though), and in the end they all started working again, but this morning the left one is gone again.Very annoying.Thanks for any help you can offer. 

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BlahblahblahblahContributor I
asked in Speakers
sonos amp with sonos speakers and apple music

Having issues for over a year now with Apple Music and playing on my home system.  It just stops playing and now it won’t play at all expect thru my Sonos tv soundbars (I have wired Sonos speakers in my home).  Now on the app the volume is a light gray for the home speakerson versus the brighter white on the soundbars.  No clue what’s wrong or what’s going on.  I’ve refreshed, unplugged, reset and nothing has helped.  I absolutely hate this system as I built a brand new home with this cool tech and it’s been terrible.  Help… 

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SlavkaContributor I
asked in Speakers
Sonos One not powering up

Hi,I have the Sonos One and it suddenly stopped working. It will not power up. No lights showing at all.I have unplugged, plugged back in. Used different sockets thay I know have power in.I have tried the reset. Still nothing.Please advise.Kindest Regards Slavka 

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Macus TunContributor I
asked in Speakers
Installing Sonos at a hotel

I’m considering setting up Sonos speakers for a hotel and am planning to install over 100 Sonos Era speakers, mainly to allow guests to use Bluetooth in their rooms. What would be the best way to set up these systems?From my research, I've found two potential options: 1. Create multiple VLANs and SSIDs, or 2. Set up multiple systems under a single SSID.How do these two options differ, and which would be more effective in this context?

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paulfieldingAvid Contributor I
posted in Speakers
Sonos App super slow - Because I have all old devices, or is it likely Network?

Over time the Sonos App on my devices has gotten slower, and slower.  Response time is horrendous.  I figure it’s gotta be from one of two things:All my devices are OLD Play: 1s and a SoundBar.  Perhaps they’re just getting too old for the current capabilities? I have found several threads discussing app performance and Network issues.  I’ve done a bit of superficial digging and I don’t **think** I have any network issues going on.  I’ve got a pretty solid and stable network. Several of my devices are wired rather than using wirelss, I’m using SonosNet still on the rest.   I COULD switch them to using regular wifi, though I’m a bit hesitant because I’ve been using SonosNet successfully since before Wifi was an option.Thoughts on where I should focus my energies?

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Framboise25Contributor I
posted in Speakers
Changement de propriétaire ?

Bonjour,mon Era 100 a été enregistré sur un compte qui n’existe plus.Comment faire pour changer le propriétaire du système ?J’ai tenté l’option “Transfert de propriété du système” dans les Paramètre généraux et lorsque je rentre mon compte, ça me dit que ça été transféré, mais je reste toujours incapable de me connecter comme propriétaire. C’est comme si rien ne se passait… que faire ?   Moderator Note: Google Translate- Good morning,my Era 100 was registered to an account that no longer exists.How do I change the system owner?I tried the “Transfer of system ownership” option in the General settings and when I enter my account, it tells me that it has been transferred, but I am still unable to log in as owner. It's as if nothing is happening... what to do?

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a9979Enthusiast II
asked in Speakers
Sonos One Trueplay not saving

I have tried multiple times to tune Trueplay on one of my Sonos Ones. I have 6 Sonos Ones and only one of them will not save. I go through the process and each time it says it completed successfully. I go back to the Trueplay menu and there is no Trueplay Tuning on/off switch or an option to Retune. The only option is Trueplay Tuning (again). All of my other 5 Sonos Ones Trueplay just fine. It’s this single speaker that will not. I’ve tried unplugging it and even relocating it. Nothing works. Please help. 

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NitepilotContributor I
posted in Speakers
pain in the ass

I have tried everything with my Wi-Fi and my streaming services and cannot consistently get my arc and my two  era 100 speakers to play music at the same time without problems or cutting out. I have the best Wi-Fi and even tried using an extender. I've also tried repositioning my ERA speakers.Except for the arc playing my TV sound, Sonos has been a total absolute disappointment. 

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kh57Contributor II
posted in Speakers
Right approach to use Sonos Port with my Bose 901 series 3 speakers

I have a pair of Bose 901 series 3 from ~1974. They are in great shape, although I need to test them.I’m a Sonos user for all my running audio around the house.  My plan to utilize the Bose would be to use a Sonos Port for the incoming signal, run the output thru the Bose equalizer, and then get a suitable amplifier to power the Bose speakers with the signal out of the equalizer.I’m drawing a conclusion that I can’t use the equalizer to adjust the signal out of the Sonos AMP.Thoughts?

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JASelzerContributor I
posted in Speakers
Used Chatgpt to determine the highest audio-resolution I can listen to with my system.

I asked Chatgpt the following question and received its answer. I would love to hear your responses/critique/agreement with the conclusion please: Question asked: “Here is the list of my equipment: I have 3 Sonos ports connected to speakers by speaker cable. The ports are all connected to my home network by ethernet cable. I also own 2 Sonos Era 300s, 1 Sonos Arc Soundbar and 1 Sonos Generation 3 subwoofer all working together as a single home theater system. The Sonos Arc Soundbar is connected with an ethernet cable to my home network and the Subwoofer and Era 300s are connected by wifi. The Arc soundbar, subwoofer and era 300s are listed as my home theater setup through the Sonos 2 App. My music source is from an Apple Subscription with the highest resolution enabled. I also listen to the home theater setup and apple music directly through the Apple Music app and the Sonos S2 app with my Sonos Ace headphones which are not connected by any cable. Can you please try to determine what i

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gyroheadContributor III
asked in Speakers
split system after network change

I had a split system. on S1 app was two ZP 100.on S2 app was playbar, an two one’si updated WiFi network and created S1 as above then set up S2 as above. when I went back to use S1 system all components have disappeared and S1 now says all components can use S2. where have my S1 components gone?can I get S1 working again or will I have to downgrade S2 components to S1 set up as S1 then split system again?if the latter what a pain and mess up!

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Phill BobContributor I
asked in Speakers
Using a subwoofer with Sonos One Gen 2

Are any subwoofers compatible with my Sonos One Gen 2?

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