Speakers

I’m sorry but as much as I like your hardware, I just can’t use your product. Your software team has let you down so badly. I have a sonos era 100 that I bought 3 days ago. Already I know I can’t use this long term. I’m using the system with an apple iPhone runing spotify and apple music. The Sonos is in the room where my router is. My other system (Denon Helios) works fine - never had any connection problems. The Sonos app had numerous connection problems out of the box. Then when it finally found the device (Im not sure how as I just kept trying and retrying) it locked it so that I couldn’t play spotify or apple music through it until I restarted my phone. Since then I find if I play from my computer and then from my phone the phone won’t connect until I restart it. Just to restate. This doesn’t happen with the Denon/Helios system. If you could see the ridiculous picture of my phone leant up against the sonos device. It is finding every other device in the house apart from the era

HiI have recently bought an Era 300, set up a new SONOS account for my office (as hubby runs the one at home) and CANNOT connect. It discovers the Era 300, says it's on the system/wifi for me however, it is not there. It says there are no devices. I have factory reset the speaker about 4x now and restarted my phone, un-installed the Sonos app, unplugged the speaker...moved it closer to the router. Nothing works.When I touch the play/pause button the light flashes orange a few times then disappears.Ive been through all the Sonos help topics I can thinknof but still no luck. Can someone help?

System:Living Room: Playbase (wired to router) with 2 x One in surroundBedroom: Sonos OneBedroom: Sonos OneMancave: Sonos ConnectKitchen: ERA300 I recently replaced the Kitchen speaker to the ERA300 from a Sonos One and in order to get the ERA working, I had to connect via wifi to 5ghz. Problem is, that I use a Universal Remote with a hub (Harmony) which needs the Sonos to be on 2.4ghz in order to control volume in the Living Room, so currently I have no control of Sonos volume via this remote. Before installing the ERA300, all worked just fine. Any idea how I can set this up please? There might be a setting to allow traffic between the two wifi networks maybe? I use Ubiquiti and there’s only 1 AP in the house. 

I have three Sonos zones/rooms:Bedroom: RayLounge: Arc + 2x Era 300 + Sub 3Bathroom: Era 100The last month or so grouping has completely broken for the Ray. If the Ray is put in a group with any of the other two zones, it will only play music for a few seconds before turning into a few seconds of white noise. Then it goes quiet and the status light starts flashing, which I would interpret as a firmware crash followed by a restart. Feels like Sonos has pushed out a faulty firmware update, but how the heck do I troubleshoot this?!Grouping in general has been much worse the last couple of months. I've always disliked the Sonos client and typically only use it for group management, with playback handled through Spotify Connect. But the speaker groups listed in the Spotify client are almost always outdated, for example after grouping all speakers Spotify will show the group but the speakers supposedly in the group will still be listed separately as well.

I have an Era 300 Stereo pair as an output to a turntable etc via Line In adaptor (with ethernet). The left speaker is connected to the main EE Broadband Smart Hub via ethernet whilst the right speaker has no wired connection.The problem I get is that the right speaker often drops out. Sometimes this is fixed by a reboot but it literally happens every time I come to use the Line In.  I suspect streaming is OK as both units simply get the stream directly.I can’t work out a way to stop the right speaker from jumping to other channels or from 2.4GHz to 5GHz or from one hub or node on the network to another.Has anyone found a solution to this or a way to lock the Era to a certain node or some other solution?

My pair of speakers have developed a buzz when the music peaks especially with vocals. I do enjoy a mix of music and while the house next door is empty the volume has been cranked up. My question is have I blown the speakers like in years gone by with my AR18s. Thanks

I’ve noticed all this week every time I increase the volume up on my Sonos speaker when paired with my iPhone, the volume decreases to 15 I have searched high and low for answers and I have no clue as to why this is repetitive. Please help me.

I have noticed that on my Era 100s, when I pause music the status light will flash white, then after a while it will rapidly flash orange and then turn solid white. My music still pauses no problem. If I unplug the speaker for 10 seconds and plug it back in, this goes away for a while but will come back. Any idea what is going on here?

I have connected the Era 300 via Bluetooth and no sound comes from the speakers . I had no problem with Bluetooth in the past but I do now  

I’ve recently moved and my Sonos One (S2 v84.1-63110) won’t recognise the new wifi. It works if I use the cable, but I’m unable to change the network info to allow it to connect by wifi. I’ve followed the instructions at https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-network. I’ve factory reset it, but my app can’t find it if it’s not connected directly, and even when it is, if I choose `Update Network` it tries to find nearby devices (which it fails), rather than updating the one it can see on the network. How do I change it?

I’ve made a significant investment in my SONOS system which includes:• 14 Amps• 5 Soundbars• 3 Subs• 3 Pairs of surround speakers• 2 Standalone speakers• 1 RoamMy system is set to update automatically overnight, yet with each major app or firmware update, the entire system fails to upgrade. Worse still, the app becomes unusable until the update is complete, which it never is, creating a loop of failed attempts and rendering the system non-functional.Despite multiple upgrade attempts, the system repeatedly fails to update several devices.The only workaround I’ve found is to manually power down the whole system and reintroduce each component one by one, a time-consuming and unacceptable process for a system of this calibre. Error 1005 is the main issue.This is not a connectivity issue; all devices are online and fully functional until your updates are pushed. The problem lies in the update process itse

Play five gen 2 wifi card is bad.  Only solution is get a 30% discount for a new speaker that can’t be paired with my current system.  So basically my very expensive Sonos “wireless” speaker is now junk.  Guess I’ll be selling the rest of my equipment and buying a system that actually works.  Thanks for the trash product, Sonos.

I have 2 Sonos speakers (1. “Dining Room” a Play: 5  2. “Kitchen” a Play:3  and a  Port (3.”Family Room”) which is connected (line-in) to my Denon receiver which is part of my home theater system.Both the Play:5 and Play:3 have been reset to work with S2 App.In the Sonos App I choose a song and check all components listed above and group them together.  But music won’t play through the Denon receiver or “Family Room”. I only hear music through speakers 1 & 2I can play around and sometimes via Apple Music AirPlay get them all synced.  But Apple Airplay only recognizes “Family Room” and “Dining Room”. Then I have to go on the Sonos App and choose “Kitchen”.This is a newer problem as I used to be able to get music to sync easily. But lately it is just trial and error.Any help is appreciated.  I hope this make sense!  

We have 3 amps, a beam, and One SL. We play music across our house and outside. I have spent many hours on the phone with Somos customer service and still have same issue. Whether we are playing music or TV the speakers will stop playing sound. Relaxing or parties in the pool it becomes very frustrating. I am on a mesh network using Ubiquity access points. The last conversation I had with customer service they told me Sonos does not work with repeaters and refused to acknowledge I have access points. I have tried changing Sonos channel I am on.  My options are 1, 6, and 11. I have tried grouping and ungrouping them. Nothing seems to work. We have removed and added back. Rebooted system. Pretty much everything but return it all. Has anyone else had this same issue and if so how did you fix it?  

It is the same old story. Purchased Era 300, worked for about 60 days, decided to stop working at some point, Sonos refuses to give me a refund after hours and hours with tech support. Exchanged for a new unit, set it up, stopped working after about 10 minutes. I never have any problems with the Beam Gen 2. Always stays connected and plays. I’ve split my networks and done all the things they recommended and now I just have this large hunk of junk sitting in the middle of my apartment that doesn’t play music from my phone, or the macOS app no matter what I do. Or it does, but only for somewhere between 1 and 10 minutes. I’m not asking for assistance, but I would be interested to have a better understanding of why the computer or the app is running the show here. Doesn’t Sonos have it’s own little network that speaks to each of the speakers? Literally every other thing I have ever own is able to stay connected to my WiFi, I j

I have one account for my S1 and another account for my S2. Both have their own network, players and of course the sonos system/speakers.How is it possible that if I play music from another system and I start to play music from the other as well, it cuts off the first one? It happends both ways.

I recently had the GEEK SQUAD install in EERO 6+ AX 3000 Dual Band Mesh WiFi  3-pack router and extender in my three-story townhome. I have been unable to connect my Sonos speakers, sub, and beam to it since then, despite having rebooted, reset and reconnected the components multiple times. I still get sound when I manually press the top of one of the speakers as well as my TV. The GEEK SQUAD came and got it going but a day later, they were not working again. They now suggest deleting the Sonos app and re-downloading it. Any suggestions? Thanks!

I have a pair of Fives connected as a studio pair, which are then connected to my turntable with a Port. All wireless except the Port to the turntable. When connected as a studio pair and playing music from the turntable, one speaker plays fine, and they other one just cuts in and out over and over. It plays maybe 2% of a song. Disconnect the two as a studio pair and the audio is good from the the turntable to both speakers. Connect them as a studio pair and stream through Spotify and music is good. It’s just the combination of studio pair and the turntable which is not consistently working (or really working at all). Any tips?

Hello currently building a custom sauna, and I wanted to install Sonos speakers in the sauna. it’s been impossible to get a direct answer from Sonos whether or not they make speakers that can withstand the humidity and heat of a sauna. Does anyone know if you can use Sonos speakers in a sauna? When I did a chat with customer support, they said they don’t have any products they recommend, but I’ve seen lots of people have Sonos products in their sauna

hey! I have a set of Era 100s, one of them just loves to disconnect, i’ve tried literally every solution!! i just don’t want this to keep going on daily. it often just say (room name) then “disconnected” i have factory reset like 3 times, they are finally working, do you think it could be the voice assistant i think it’s kicking me off the wifi or something, im dying for answers because these speak are awesome… WHEN they work!

I have 2 Sonos Gen 3 subs, one works great, the other developed a rattle with low bass and is blown (sounds like a fart) (which I didn’t think could happen, didn’t have the sub volume up too much, just at (+3). Called CS and after tweaking and updating, they agreed it’s defective. The problem is the only solution is to send it back and buy a new one with a 30% discount (but the subs cost $799). So my sub lasted 2 years without any abuse. That is disappointing. Should I buy another sub or is this common?

Hi, I’ve been using 10 Sonos speakers for years — the One and the One SL. They’ve always worked perfectly until recently. Lately, the speakers have started to stutter. I play music or a playlist through the Sonos app, and when the next song starts, it takes 10–20 seconds before it begins playing on some of the speakers. This issue appeared suddenly. I’ve already tried connecting the speakers to the SonosNet, but that didn’t solve the problem. I suspect it’s a software issue, since it only happens when the next song starts or when I skip a track. How can I fix this?

Hi all. My ONE is refusing to reconnect to my WiFi and system. Had it for a couple of years with no issues but a couple of weeks ago it stopped responding when I asked Alexa questions. I reset it back so that it has green flashing light, go into the Sonos app and it shows up asking if I want to connect, I say yes and then it pings up saying not found? I also have a Beam, couple of Play:1’s and a Roam and they all work fine.I haven’t changed WiFi or any settings, it’s just decided it doesn’t want to play?Help!!!

Hi there, I have a Sonos Amp paired with Kef Q11 Meta floor standing speakers. I’m thinking of getting a Sonos Sub 4, my question is, will the sub make a difference to my listening experience? I saw that you can select the crossover frequency but as the Kef speakers go as low as 20Hz (in room response typically 26Hz) and the sub goes to 25Hz, can I set the crossover that low?

It seems that everyone I use my Sonos system there's a problem and doesn't work! It's appalling how bad it is.  I have over£1,500 of kit and I feel like throwing it all away and buying stunting else.  The sound is create but everything else is awful.  Sonos need to get its act together. I am surprised the people responsive haven't been replaced and appropriately skilled people employed to get the rest of the environment as good as the sound. For example tonight the help is overlaid and flickers when in use. It's awful. Totally amateurish.I can't believe I'm saying this in 2025.