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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5828 Topics
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BradderstunesContributor I
asked in Speakers
Sonos system drop out

For the last three days my Sonos system has been randomly dropping out and stating that I need to unplug all speakers, restart the router, plug them back in again. Broadband is fine, so I do not understand what is going on. I am playing Spotify through my speakers

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BOL74
BOL74Avid Contributor I
posted in Speakers
What is Sonos gonna give us in 2024?

Good Evening to everybody🫶 Anyone heard any rumors of what Sonos will be release in 2024? When(date) are these items “suppose” to be announced? And what do you guys&girls thinks gonna come? Be Well🙏

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BOL74
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GjjmjContributor I
asked in Speakers
5 of my speakers roam, (2) play1, play5, sub ,have not been responding for 2 days

We have a few speakers in our home and 5 of them have not been working for the last 2 days. The show they are updating. We have tried restarting all of them, resetting the modem, and some times they do not show up in the app and then they load but continue to update. 

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Airgetlam
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Zw1009Contributor I
asked in Speakers
sub makes popping sound

Hi,I am getting a popping noise in my sub when playing tv through my beam + sub combo.  Diagnostic code is 1973409053. Please assist, thanks!

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Airgetlam
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mag7417Contributor I
asked in Speakers
Adding speaker (for music) to a TV system

Hi, I have a system set up called ‘living room’ with an arc, a sub and two ones. It works great with the TV and i am happy with that. The thing is… I want the same music played in my entire apartment. For that I would need another one or two. Can this be done? Should/can I use the current set-up as is and then create a new one named, say, 'apartment’ for when I play music? That is. When I watch TV I want to use the two ones for the surround sound and when playing music in the apartment I want to use the two from the ‘living room’ with the others in the apartment.  Or… what can be done? 😅

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davidiaContributor I
asked in Speakers
Connecting Sonos 1 with ethernet cable trying to create a subnet

I am not using a router. I currently have a modem from my ISP and a deco mesh system. My system consist of three sonos 1 speakers. I have tried connecting a sonos 1 to the deco base. that particular speaker plays about 3 or 4 songs then blanks out. It comes back on after I choose a song in the app. The other two speakers do not connect. They appear to be connecting but do not show when the connection process is completed.I have also tried connecting directly to the modem and none o the speaks show

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106rallye
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venksvContributor II
asked in Speakers
Trueplay Tuning issues.

Hi - my setup has an Arc, Subwoofer and 2 era300s as surrounds. I’m trying to do a trueplay tuning but keep getting an error saying there is interference, reduce noise and try again. I can confirm there is very minimal external noise - I’m the only one in the room, fan and AC are off, nothing else playing. Have tried it multiple times but keep getting the same error. I’m running an iPhone 12 Pro Max running iOS 17.3, Sonos app v15.11. I have also shutdown all other apps and don’t have any speakers/headset connected via Bluetooth. Microphone is active on the Arc and era300s.Any help would be appreciated! Thanks,Venky. 

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Airgetlam
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drewbab1229Trending Lyricist I
posted in Speakers
ERA 300 and 100 no Google Assistant, Really?

I just purchased a new ERA 300 knowing it was voice enabled, I had no idea that Sonos had dropped Google.  So now I have 19 speakers in my house that use Google and 1 that can’t.  Who is responsible for the product road map at Sonos, what a joke.  I was going to replace 9 One’s with ERA 100’s, that can’t happen now.  I guess this will end my relationship with Sonos.  I have Nest Cameras and Doorbells at my house and if you don’t use Google the chime will not go to your voice enabled speakers.  Does Sonos consider these issues when they develop their products?  What a total lack of consistency and professionalism.

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Ken_Griffiths
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mirionContributor I
asked in Speakers
Problems with new Sonos system wifi connection

System installed by Best Buy Geek Squad 30 days ago.Arc Soundbar connected to eArc HDMI port on TV.Router is line of sight 9 feet to Sub and 20 feet to Era's. (See photo below)They had difficulty connecting the sub when initially installing the system and it did not stay connected very long after they left. I got it reconnected a few times but now it will not connect at all. Spoke to Geek Squad rep that installed it and she thought maybe it was a bad Sub and suggested she would bring a new one out when she comes here in a week. Instead I went to store and exchanged mine for a new one. Brought it home, hooked it up per manual and still nothing and now one of the Era 300's doesn't connect. I did get a message that a “Factory Reset” is required after hooking up the new sub but it also said that this should only be used for a change of ownership so I decided against it for fear of wiping something out. I have gone through the "Add New Component" several times now and it recognizes that the

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Nat570pTrending Lyricist I
posted in Speakers
Sonos playing music from Ubuntu

People keep posting their frustration with trying to configure Sonos to use a Linux shared music folder as the music library. With my recent update to Ubuntu 22.04, my Sonos system stopped being able to read the Linux shared folder. But I actually did find a configuration that revived access. With recent Linux kernels dropping old authentication protocols, the frustration goes beyond the Sonos community.https://bugzilla.kernel.org/show_bug.cgi?id=215375#c43This goes into the [global] section of your Linux server’s /etc/samba/smb.conf:#  Allow old client devices (e.g. Sonos) to connect to this machine's samba sever   server min protocol = NT1   lm announce = yes   lanman auth = yes   ntlm auth = yes#  Allow samba client tools to be able to connect to old servers/nas devices#  (e.g. Apple TimeCapsule)   client min protocol = NT1   client ntlmv2 auth = no   client use spnego = no   client lanman auth = yes

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Amd26Contributor I
posted in Speakers
sonos losing connection, mesh solution?

I had problem with my Sonos app losing connection with all speakers every few days. Had to go through the reconnection including switching off router multiple times to find them again. I have a playbar , subwoofer, play 3 and play 1.  I had a Google mesh with Virgin router in modem mode but changed to TP-Link Deco 6e thinking it would improve but it got worse.i tried all solutions on the forum, turned off guest network, turned off 5g , wired playbar direct to the primary router and spent 2.5 hours on the phone with support. These led only to brief connections. I then moved my primary Deco6e router 4 metres away  from the playbar and have now had no lost connections for 4 weeks. I would suggest trying this simple solution before the other more technical answers. Seems that interference was the main issue.  

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Phil TContributor I
posted in Speakers
Sonos Roam not turning on

I have a Sonos Roam.Its been on charge (both wireless Sonos charging base & direct Sonos USB cord) & the red light is continually showing as its charging. As soon as I disconnect from power the red light goes off and it won’t turn on. I’ve tried all suggestions from Sonos & this Community to no avail… The unit is not that old and certainly hasn't had a lot of use…Any suggestions would be welcomed.

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Airgetlam
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JonashagelinContributor I
asked in Speakers
my Port changes back room

Hi!I’ve a Sonos Port in our system and it will not save the room it’s allocated to. After a day or so it’s back to the old room in the settings. Anyone have had the same issue?

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ameyer
ameyerContributor I
posted in Speakers
Serial number lookup

I’d like to buy a Sonos three. Seller claims it”s never been opened.Serial is : 1609 5C-AA-FD-55-22-46-0Model : PLAY3EU1BLKIs it legit, also under warranty?

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VelContributor I
asked in Speakers
Sonos Era 100 line-in with pc issues

Hey all, I have a new Sonos era 100 that I am trying to use as a pc speaker via line in. I purchased the sonos usb-c to 3.5mm line in adapter and a 3.5mm cables to my pc’s line out port. The pc does recognize the port, the sonos era has been set to line in and fully updated, however no sound just a buzzing sound. I have tried another audio cable but same result. Any clue what could be wrong? Defective unit? Bluetooth works fine tho!

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Airgetlam
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davidindublinContributor I
asked in Speakers
IKEA Symfonisk Not Working

All of a sudden my IKEA Symnofisk no longer works - I cannot use AIRPLAY to hear music thru the speaker.It worked fine for several months before this.  I have tried unplugging, forgetting the device on network, reconfiguring it.Whats wrong? 

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Airgetlam
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david tost 234Contributor I
asked in Speakers
Sonos 100 connection

Hi. I can’t connect my Sonos 100 to internet… I’m live in residence… I bring Sonos to store to check what’s happening… there everything fine… here in residence I can’t connect.

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joanna72Avid Contributor I
asked in Speakers
Why does the sound from my speakers keep cutting out intermittently?

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. HiI was wondering if anyone knew what issue I was having with my Sonos system. I’ll try and explain it in the best way I can.My Sonos system consists if one Sonos Arc, two Sonos One speakers, both a left and right for surround sound and a Sonos Sub. I have the Sonos Arc connected to a Sony Bravia TV OLED using the Arc port and also connected with my Dell PC through Airplay as it is not connected through a cable.The issue I’m having is related to iTunes, which I use to listen to all my music. It starts fine with no issues but say after 15 minutes or so the sound coming from the speakers begins to cut out intermittently and sometimes the sound coming from the Sonos One speakers cuts out completely leaving only sound emitting from the Sonos Arc. It only cuts out for say a second but happens more frequently the longer you listen to music.I only hav

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HamiltodContributor I
asked in Speakers
sonos beam not connecting wirelessly

Sonos beam 1st gen suddenly stopped working wirelessly. Can’t locate on Sonos app and can’t discover on Spotify app thru AirPlay. I also noticed the light by microphone button doesn’t light on when pressed. Not sure if it’s related….I tried factory reset on beam and uninstall / clean install Sonos app on my iphone. Only way the damn thing works if it’s wired to router thru ethernet cable which is not feasible in the location i want to utilize. Haven’t changed any passwords etc. Please help! Thank you 

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SamSueContributor I
asked in Speakers
Era 300 - Music playing in Background is interrupted when I open website with video content.

Hallo,I'm using the Era 300 via Bluetooth with my MacBook Pro. When I open a website that contains a video, even on Amazon where a product has a video showing how it works, the music that is playing in Background stops for 2 seconds.  

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DavonavoContributor I
posted in Speakers
select Sonos 1 speaker on network

Can't select room with speaker 

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106rallye
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DavonavoContributor I
asked in Speakers
add new speaker to existing system

Config

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BOL74
BOL74Avid Contributor I
posted in Speakers
Stands for Sonos Five

Hello All Good People I have been planning to purcase two pair of speakers in near future,and one of the two pairs would most likely be the Sonos Five’s.If i buy these….what brand stands are you prefere to use. I belive there is Flexson,Mountson and Sanus by brand…and yes we are in Europe if somebody was wondering.And the Five’s will be in white colour.

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ArchgroupContributor I
posted in Speakers
Number of Speakers in a Room?

Do I need more than one speaker in a room for the best sound experience?

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buzz
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Dave.JamesContributor I
posted in Speakers
Sonos Play 5 with Denon CD Player poor audio

I have been running a Project turntable to a Sonos Play 5 via line in successfully for several years now. I recently picked up a second hand Denon DN-C615 CD Player. I have tried connecting via Analogue Out (Red and White) into the Sonos 5 via line in. It plays and has volume fine, but the sound is very twangy (sorry no other way I can think to describe it)Wondering if I need an Amp or some other sort of intermediary?Any assistance greatly appreciated. 

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Airgetlam
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