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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

5,111 Topics
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F.A.Q.

Troubleshooting Sonos on WiFi

Edward R

started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...

5111 Topics

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Ray HogarthContributor I

posted in Speakers

Speakers cutting out

Sonos problemsCan you please help. My speakers keep cutting sometimes individual speakers sometimes complete system. I have invested a great deal of money to a system that is not working. I have the following speakers 1 x Playbar - Ethernet connection 4 x Play 1 - Wireless 2 x One - Wireless 1 x Move - Wireless

401

1 year ago

nmurray83Contributor I

asked in Speakers

unable to play radio/music from sonos app

Hi all,in the last few days I’m not able to play radio stations (“unable to play Radio station) or music from YouTube (not encoded correctly) from within the Sonos app. if I use Alexa I have no issues and can play music (from free Amazon as YouTube doesn’t play nicely with Alexa) and radio stations. I can even see that playing in the app and can stop the music.I have reinstalled the app but no luck. unfortunately I work during the week and can’t talk to agents as they only work Mon-Fri. any ideas?Thanks,

97099

1 year ago

treecounselorContributor I

posted in Speakers

Speaker groups now possible in Google after patent lawsuit. When will Sonos match features?

24 hours after winning the current stage of a lawsuit, Google is rolling out a feature that allows individual speakers to be in multiple groups.Google wins Sonos patent case, immediately ships speaker software update | Ars TechnicaWhere is Sonos on adding this same feature? I have an Arc, Sub (3G), and 2xEra 300s. Based on my room positioning, I’d love to use the Eras with the sub in a stereo format to listen to music or for TV/movies use all four speakers in full surround (Arc as bar, Eras as surrounds). I can do this by manually changing the speakers between groups but then lose TruePlay functionality unless I want to spend a few minutes configuring Trueplay every time I switch. It feels a little odd that Sonos is suing Google for (at least in part) a feature it isn’t even deploying despite request from the community for years, based on my searching.

159014

1 year ago

AudiomadContributor I

posted in Speakers

Effectiveness of Trueplay and ERA 300

Hi All - I would appreciate some thoughts, comments or indeed advice of the effectiveness of Trueplay in its current iteration. I use a couple of Era 300s purely for music listening . Two set up as a stereo pair in one room and a single in another room.Initially I bought the pair to start off with and setup with Trueplay before listening to them. They were just placed on top of a pair of sturdy side tables pretty much equidistant from the listening position and below ear level. They sounded fine. The pair was hooked up to a mini sub.However , I had a real problem with the single unit which is in the bedroom. The 300 was below ear level placed on a side table ; again centrally placed in relation to the listening position but after numerous goes with Trueplay it still sounded quite unbalanced with a loss in the treble and voices sounded muffled; sounded squashed in . I tried to position the speaker in different orientations but no joy. Decided to get a dedicated stand with a variabl

jprinContributor II

I have beam 1 and 2 sonos one’s, with the beam under my tv and the ones on either side. It’s OK for TV watching, but pretty thin for music. Is there any way to substantially improve music for 5 or 6 hundred bucks. I was thinking about adding a era300 to the mix but maybe it would just muddy the sound. From what I’m hearing, the beam 1 doesn’t work with anything and the One’s are basically for surround sound. I’m starting to realize if my main interest is music, I have worked my way into a corner. Any suggestions?

4537

1 year ago

LudvigsenContributor I

asked in Speakers

can not connect to yousee music

When i search for a song it can not connect to YouSee. I can login in to YouSee without a problem when redirected from Sonos.

2329

1 year ago

JoggergContributor I

posted in Speakers

soundcore wireless speakers

Does anyone know if I can connect non Sonos wireless speakers to my current Sonos system

jack81Contributor I

comment connecter play:1 à un Mac ?

321

1 year ago

TLive22Contributor I

posted in Speakers

connecting new speakers with old

Is it possible to add a new Sonos Five speaker with an existing Sonos Play 5(Gen2), Sub and soundbar?

Era 100 Line-In and Airplay2

I would like to connect my turntable using line-in adapter in the ERA 100. But I would also like to use the same ERA100 as an Airplay2 device. Do I have to unplug the line-in adapter from the ERA 100 in order to be able play music from my iPhone (Apple Music)? Or how do I chose the source? Of course I can´t play simultaneously music from the turntable and the Apple device. I´m a new Sonos user or will be in the near future.Also I would like to know the difference between using ERA 100 line-in port and Sonos Port device when connecting a turntable. If I´m going to use the Sonos Port then I can place the loudspeakers more freely in the room? The turntable and the Port can be situated in a separate room (using wi-fi connection)?

Glam16Contributor I

Hello Sonos community! I've recently added some new Sonos speakers to my setup, and I'm curious about the best practices for optimizing the audio quality throughout my home. Are there any specific placement tips or settings adjustments that you've found to make a noticeable difference in sound quality and overall listening experience with Sonos speakers?

527

1 year ago

SilverthornProdigy II

posted in Speakers

One stereo pair with sub-mini

I don’t see this much so posting for those interested. The spare bedroom in my flat has no common walls to those on my floor and a concrete floor so in addition to use as a study I have set it up as a music room. I took the One in my bedroom and added a One Sl to it for a stereo pair. That was Ok but I am use to the Playbase that I have had for quite some time and it was a bit lacking in comparison. I bit the bullet and added the sub-mini and for a compact stereo setup it’s great. I played Dark side of the moon first up and as the volume of the heart beat effect in the opening track rose it was quite obvious it made a huge difference. The next thing I noticed was the improvement in vocals. They don’t mind a bit of effect on the vocals and that became clearer with the addition of the sub-mini. Next I played Station to station by Bowie. The base on several tracks benefit greatly from the addition of the sub, particularly Stay. Once again it also was clear there was an overall improvement

4201

1 year ago

Martyn_HContributor I

asked in Speakers

Can I play music from my Phone via aux in on ERA 100 if i have no wifi or 4g

I have to play music in a church for a funeral and do not want to rely on bluetooth connectivity so am hoping i can plug my phone into an ERA 100

6899

1 year ago

PizzaHawaiiContributor I

asked in Speakers

No volume on certain levels when using max volume limit

Hi,With my Sonos Era 100, I have a problem with no sound on certain sound levels when using different max sound limits. I am using the Sonos app on Android for this. But I see the same behavior on the Windows Sonos app.No problem with 100% max sound level: - Sound level 0 gives no sound (OK)- Sound levels 1-100 gives sound (OK)Problems with 50% max sound level:- Sound level 0 gives no sound (OK)- Sound level 1 gives no sound (Not OK)- Sound levels 2-100 gives sound (OK)Problems with 10% max sound level:- Sound level 0 gives no sound (OK)- Sound level 1-9 gives no sound (Not OK)- Sound levels 10-100 gives sound (OK)There seems to be a pattern depending on the max volume limit I set. Like it cuts off x amount of lower sound levels related to max volume level I set.I expect to also hear sound on sound level 1 with 50% max volume.Anything I can do about this? Or is this a hardware/software problem?Regards, Tim

1075

1 year ago

nick777vvvContributor II

asked in Speakers

Anyone know the subtle differences between Play:5 Gen 1 Speakers?

I’m looking for a Play:5 Gen 1 and have noticed that there are three variants in the UK secondhand market:Backplate with Chinese characters (Play:5 in small letters) - about 60% of units on sale Backplate with Wireless System Zone Player - about 25% of units on sale Backplate with Play:5 in large letters, no Chinese characters - about 15% of units on saleAnyone know what the differences (if any) are? Clearly the Zone Player speakers were the first production run but I can’t understand why most of the speakers in the UK are Chinese character versions..?And does the same thing occur in other countries?ThanksNick

1352

1 year ago

Linda P WhooleryContributor I

asked in Speakers

connection issues

I can’t get my play 5 to reconnect to my system. I hooked it to Ethernet to try to reconnect after wireless setup failures. All other parts of my system work fine.

783

1 year ago

BennagioContributor I

asked in Speakers

Rear speakers at higher position

Hi, my living room is an open space. I’m looking for rear speakers to complement my Arc but can’t run power cable on the floor/under the floor so it seems the only option is to mount rear speakers higher on the beam of the 1st floor at 10 ft (3 m).question:is it worth it having speakers that high or I should just be stay be satisfied with the Arc? Should I go with Era 100s or 300sthanks in advance.

9292

1 year ago

Gavinb23Contributor I

asked in Speakers

static/popping era

Just got an era 300 heard great things about it but the quality of sound isn’t what I expected. When you turn a nasty radio up to loud it gets those staticky sounds well I’m getting these sounds on my era 300 on certain songs through the sonos app without it being turned all the way up even halfway. It’s even worse if I’m not in the app just playing Bluetooth with Apple Music. I’m wondering if it’s just how it sounds or if there is a fix to this staticky sound. I play these songs in my truck radio, headphones, etc and don’t get these sounds and this speaker is making them.

861

1 year ago

MariaterContributor I

asked in Speakers

wireless microphones

How can I use wireless microphones on my sono been 2 generation?

21322

1 year ago

WindtechguyContributor I

asked in Speakers

registering a new speaker

Just purchased a used Play one SL, and got app to add but when I try regeristing by completing my email it states: check you internet settings and try again.I confirm my wifi is on and I'm signed in.Tried factory rest speaker a second time, same results. See belowModerator Note: Edited picture to hide full email. Modified in accordance with the Community Code of Conduct.

9905

1 year ago

XaviosmContributor I

asked in Speakers

connecting my sonos speaker to my tv

Hi all I wonder if possible to connect my Sonos (one) speaker to my tv?can someone help please. Thanks

1022

1 year ago

ExtremaTMContributor I

asked in Speakers

Will Sonos make the Sub Mini backward compatable with S1 or downgradable?

Your tech support told me I was out of luck. That I could not use the Sub mini with my current system of 6 speakers. All Gen 1 except for a Beam. It was suggested that I return it to the store. Talk about a technical and marketing train wreck. In any case, I managed to put on my nerd hat and figured it out thanks to others on Google. A lot of unplugging and DHCP reservations. Now I’m running S1 in conjunction with S2. It’s not too pretty but it all works. I get that progress is inevitable but so is backward compatibility. A flash upgrade perhaps? Whatever it is, please consider updating the Mini to work with the S1. Thanks.

3337

1 year ago

Pedro CastroContributor I

asked in Speakers

el tema con respecto al enchufe de la corriente

Buenos díasDías yo tengo un sonos era 100 lo compre el New York mi pregunta es yo vivo en lima perú y aquí el voltaje de peru es 220 voltios y en el enchufe del sonos dice 125 voltios y 7 amperios la pregunta lo puedo conectar a corriente de 220 voltios?

232

1 year ago

nick corkingContributor I

asked in Speakers

connection to era 100

Can I connect a hi-fi separate CD player to my era 100 via a phono cable and Sonos adapter. I currently connect a turntable this way and I’d like to use a switchable box to connect a CD player and possibly a minidisc player from my old separates system. I’m wondering if they will need a preamp? My turntable has one built in. Any thoughts?

703

1 year ago

Steved25Contributor I

asked in Speakers

era 300 iphone dac connection

Any benefit from having the iPhone with a direct connection via a audio quest dragonfly DAC to the ERA 300

1903

1 year ago

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