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Jclok
Contributor I
June 4, 2024

Era 300 Keeps disconnecting from wifi many times a day

  • June 4, 2024
  • 3 replies
  • 297 views

I have been on the phone waiting for support for longer than I’d like hoping to RMA the device.  Every time I use the app during the day, the ERA 300 has lost its connection to wifi and I have to re-add it.  I see that this has been an issue before but I don’t see fixes.  It seems to be faulty hardware.  Network connection is solid.  Any known quick fixes?

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3 replies

James Truelove
Prominent Collaborator II
June 4, 2024

Most likely the new app

 

do you have a way to scan your network to see if its connected, even though the app says its not

JclokAuthor
Contributor I
June 4, 2024

Most likely the new app

 

do you have a way to scan your network to see if its connected, even though the app says its not

I updated both and still having the issue.  I can get past maybe one song and then it gets amnesia all of a sudden.

James Truelove
Prominent Collaborator II
June 5, 2024

Ok

 

so it does sort of work?

once its playing,  if it cuts out then i would ld be inclined to think network not device.  Not your network,  just part of the transition issues we are all going through, related to sonos network software or protocol

whats your network hardware ?

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