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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5893 Topics
Fragments Of
Fragments OfAvid Contributor I
asked in Speakers
Sub Mini configuration

Hello Everybody,I have just purchased a Sub Mini, this one is linked with two Era 100.I use these devices only for music, for you what is the best configuration ? Loudness on or loudness off ? What is the volume of your Sub Mini ?At this point, I have put the loudness to off and the volume of the Sub Mini is 14 and all of these devices has a Trueplay.Thank you forward for your feedback.Kind regards.

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Stanley_4
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PurrjsContributor I
asked in Speakers
I have to continually reset my connect and speakers to pull in missing rooms

I have to continually reset my connect and various speakers to pull them back into the App.   This just recently became a problem,  I feel ever time I open the App different speakers are missing.   Re-adding the missing speakers to the app is not easy,  in some cases it takes several tries.   I’ve been a SONOS customer for 10+yrs with the same equipment, and I never had this issue until recently (past 12 months).   Wifi in the house is solid, when the speakers are connected I never have an issue with the music cutting out.  All other Wifi devices in the home is working as expected.  

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Airgetlam
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OzankoyContributor I
asked in Speakers
Same house, different routers

Hello there,I have a Sonos One and a Sonos SL connected to the router downstairs and all is super there.i purchased another Sonos SL for the bedroom which operates on a different router. I connected and it worked but as soon as the email connection drops (happens fairly regularly) or a power cut this Sonos needs resetting. It just doesn’t seem happy to be on a different router. I try to control from my iPhone but sometimes it shows the speaker, sometimes not. I have factory reset to get it to work but just not happy. There must be an easier way. Do I need another piece of kit or a different Sonos? 

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buzz
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IPJAvid Contributor I
asked in Speakers
My sonos network doesn't work any more

Only one of my speakers works at a time now.I have had seven or eight Sonos speakers for ten years or more but now they do not work (all have been upgraded to Sonos 2).I am very technical and three days on I have tried all the obvious solutions, eg resetting each device, rebooting everything, reconfiguring subnet, removing mesh network, but it seems that these speakers are just expensive bricks now. Anyone else experienced this or have any ideas ?A mate suggested that Sonos cannot cope with the two wavebands on WiFi and this was the problem. The only causality I by have is that I switched from iPhone to Pixel and that's when my problems started.This is mad....

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Stanley_4
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NormandreaContributor I
posted in Speakers
Ma connection au resseau

J’ai changé le nom et le code de mon réseau WIFI MAIS mon réseau reste toujours avec le même opérateur ET je n’arrive plus à connecter mon enceinte/lampe bloetooth

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Airgetlam
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Jammers79Contributor I
asked in Speakers
Random Audio Drop Outs

I know these topics are throughout the forums but I figured I’d start my own to separate from others and finally submit my own logs.I submitted my logs (ID: 873786225)My current setup consists of a mix of older S1 gear and new using both the apps S1 and S2, these are all WM1 (wireless) and none are hardwired in and all within the coverage of two Unifi APs. S1:3x Sonos Connects (ZP 90)S2:1x Play 5 (Gen 2) 1x Play 1 (Gen 1) 2x Era 100 1x Connect Amp (ZP120)Tried & Tested:I have tried hard wiring in a few of these devices and had the same issue, so I put them all back to being on wireless rather than creating a SonosNet wifi network which may clash. I have also tried static IPs via MAC in the Unifi Gateway outside of my set DHCP range, no change. Rebooted all the Sonos boxes, Gateways, any/all my networking hardware. (I’ve had a full house power-cut a week ago so that nuked the entire house for a full reset)Typically what happens is the music can be playing for a long time via Spotify

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LiamLucas
LiamLucasContributor I
asked in Speakers
Sonos speakers dropping connection – help needed!

I'm running into a bit of a snag with my Sonos setup lately. It seems like some of my speakers are playing hide and seek with the connection – they keep dropping out on me! 😅 I've gone through the usual troubleshooting routine: rebooting, checking for updates, but no luck so far. Has anyone else had this happen? If you've got any tricks up your sleeve for fixing it, I'd be super grateful for the assist! Thanks a ton! 🙏

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Airgetlam
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ScanTheManContributor I
asked in Speakers
making a stereo pairing between my Play 1 & One SL

I have these two speakers on the same network but cannot seem to make a stereo pairing with them.... both are switched on. What's happening? 

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Schlumpf
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george.maliarakisContributor I
asked in Speakers
Does Beam Gen 1 work with Sub Mini?

Does Beam Gen 1 work with Sub Mini?

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A.Low83Contributor I
asked in Speakers
One sl like as pc speakers

Hi I would like to use my pair of one sl speakers as pc speakers. What should I do?

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controlav
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SPullenContributor I
asked in Speakers
wifi connection

How do I change the WiFi signal my Sonos is connected to? I can see in settings what it is connected to, but can't see how to change it, or search for an alternative? Thanks

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controlav
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heovangContributor I
asked in Speakers
How to connect B&O Beocenter 2300 to 2 x Sonos Five ?

Hi all Can you please advise me on how to connect the Beocenter 2300 so that the output sound is via the 2 x Sonos Five set up as stereo pair?Thank you in advance

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Stanley_4
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DenzeriniContributor I
posted in Speakers
The advantages of two Sonos subs versus one?

Does it really make a significant enough difference to add a second Sonos sub instead of just having a single sub? I’ve heard conflicting comments from hi-fi oriented friends posting here to get the viewpoint of those most experienced.

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AjTrek1
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Azure2016Contributor I
asked in Speakers
Zones Dropping Out

Hello, After adding a device, I have one particular zone that keeps dropping out of the group. I saw on this forum, splitting one group into multiple may help. It did not. Not even after 5 minutes of playing music. I’ve tried different playlist, resetting the device, redownloading the app, changing the line outputs, connecting to a ethernet cable versus wirelessly to an access point. is it possible this device is defective or bad?

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Markie999Contributor II
asked in Speakers
era 100

I have 2x one’s,  beam (gen 1)  and a move (gen1) can I group ( not pair ) a Era 100also would a connect (gen 2) improve my sound quality?  

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Airgetlam
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jacopo22226Contributor I
posted in Speakers
Problema di connettività Symfonisk

Ciao Community! Sono un grande amante di Sonos. Nel mio ufficio abbiamo diversi Sonos One, così come nei nostri store. Da circa un annetto, ho acquistato Sonos Simfonisk, in collaborazione con IKEA. Di recente, circa 3 mesi fa, mi sono trasferito. Ho una connessione 200 mega con Vodafone di FTTC. Da quando mi sono spostato, Sonos continua a perdere la connessione dopo 4/5 canzoni che vengono riprodotte. All’inizio lo faceva qualche volta, mentre ora sistematicamente. Puntualmente, all’incirca dopo mezz’ora di ascolto, perde la connessione.  A quel punto, sono costretto ad entrare nell’app Sonos e a reimpostare la comunicazione tra lo speaker e il Wi-Fi - e la mia esperienza di ascolto ne risente notevolmente. C’è qualche modo per sistemare la problematica? Grazie in anticipo, JacopoUn grande appassionato amatoriale di musica 

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Airgetlam
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stephbhctContributor I
posted in Speakers
Repair/Réparation Sonos site isonatec.com

Bonjour. Est-ce que quelqu’un est déjà passé par le site isonatec.com pour faire réparer un produit sonos ? Merci de vos avis.Hello. Has anyone already use the website isonatec.com to repair a sonos speaker ? Thanks for your opinion….

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YHEContributor I
asked in Speakers
connecting my imac with sonos five

I can play music on my Sonos Five from my iPhone, but not from my computer, even though they are both on the same WiFi network. Why? Moderator edit: changed HiFi to WiFi

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Airgetlam
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BrianJEnthusiast I
asked in Speakers
So - why do Sonos speakers just disappear then?

Listening happily to Paradise on new Sonos 5.  Picked up phone to see who that last song was by and the speaker had gone (but still playing). Both speaker and phone in same room. Really can't bear the thought of yet another IT faff with all that rebooting business. Going next door to my trusty Quad / KEF setup. Why do these things just go? Everything else in the house fine.

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controlav
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ImmyContributor I
asked in Speakers
Weekend away with Era 300 in bluetooth mode / router

Hello. Looking for some advice regarding travelling with Sonos speakers and adjusting network settings versus just getting a Move with the current 30% discount.I'm planning a long weekend away with a big group of 20+ to a rural cottage in the UK.I thought I could take a pair of Era 300s with me and play music with bluetooth connected to my phone - Plex and access to my library / playlists on my NAS at home.I've never used the Era's bluetooth before or taken the speakers outside of my network - I thought you just needed to set up speakers initially on your home network before using bluetooth. I hoped the Eras would work as 'dumb' bluetooth speakers when used outside of your home network, like the Roam does. But reading into this I'm not sure if this is the case.Is it possible to use Era 300 in bluetooth 'offline' or away from your network? Could they be stereo-paired?If not, I was thinking of buying a cheap travel router and using the same network SSID I have at home. I would then plug

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melvimbe
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LinelindskovhertelContributor I
posted in Speakers
access to sonos app, but can't login and my device wants me to login with this email

access to sonos app, but can't login and my device wants me to login with this email

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Airgetlam
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eracodeEnthusiast II
asked in Speakers
New 8-inch ceiling speakers

What is the maximum pivot angle of these speakers? I have searched extensively and cannot find any info on this fairly important spec.

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Stanley_4
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GlawwsterContributor I
posted in Speakers
Era 300 in a cupboard

I want to use a, era 300 or play 5 in a kitchen cupboard on the top shelf with the doors open, would it be wasted as such? I’d welcome any feedback from yourselves...

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Stanley_4
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Erland SommarskogEnthusiast II
posted in Speakers
Sound occasionally drops from speakers in a Play 3 pair

This is a continuation on the threadwhich has been closed for comments. Whence a new thread.An update: I started to get drops from my Play 3 pair again tonight. .This means that the firmware update did not help. I have not noticed any of these drops in my Sonos Five pair yet. (Recall that I swapped rooms for these pairs, to test the hypothesis that the different usage profiles could matter.) This is promising.Seems like I’m in for buying an ERA 300 pair, but it may take some time I come around to it. (It’s a bit of work to get them in place, since I want to mount them on the wall.)

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kp695Contributor I
asked in Speakers
TV audio and ceiling speaker together

Hi, I have Samsung Qled QN88C 75 inch TV and own sonos amp with 4 ceiling speakers. I connect amp with TV using HDMI arc port and 4 ceiling speakers does work fine. But it stops the TV audio completely. Is there any way I can have audio output from TV & 4 ceiling speakers simultaneously.I can’t find anything in settings. Can optical connection make it work? thanks

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jgatie
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