Speakers

My sonos play 1 will not chime on set up. 

Error 1014. Updating new sub mini

  As above, just bought and added Era 300. I can AirPlay to it but it will not play songs through the (new disgracefully rubbish) Sonos app unless I first play to another of my speakers in a different room and then add the Era 300 which means I have to play the music where it isn’t wanted. Anyone have any ideas? Driving me crazy!

I have an existing housewide system of 6 Ikea Symfonisk speakers (gen 1). I recently bought a gen 2 to try to add to my existing system (despite the app being an unholy nightmare). It took me 3 loops through the setup process to get through it, and now when I open the Sonos app when the new speaker is plugged in, it says it requires an update. I click update and it says “no update available” and then reverts to the screen that says I need an update.  There is no way to break this loop aside from killing the app, unplugging the new speaker, and starting the app again. In its current state, my new speaker is completely unusable. Estimated wait time for Sonos support is 80+ minutes, which is absolutely absurd. Any help would be appreciated, because right about now I’m ready to return the new speaker and scrap the whole system in favor of a company whose app actually works.

I am stuck in a loop where it tells me I need to update my system, I click update, it spins, takes me back to a page that system my system needs to be updated and the loop continues.  Haven’t been able to use my Sonos systems in 2 days.

Like many others with the latest update to the Sonos app, I miss the sleep timer.  I thought with voice control I could set the time (e.g. 60 minutes) with my Sonos One (with SL) and then the unit would shut down.  Instead when the time’s up I get a chime that won’t turn off, nor does the audio I’ve been listening to.  The only thing I can do is unplug my Sonos units to get the chime to stop.  How does one get the voice control to work to set the play time.?

I have five Play 3s, Two Plays ones, One Port and One Amp.  The system used to be stable and I had access to Spotify in all the combinations I wanted.  However, recently the whole system has become unstable.  Speakers dropping, playlists skipping or not connecting and unable to group speakers.  I read online about rebooting the router with the speakers unplugged; this didn't help.  I even tried factory resetting every speaker and component and reinstalling the system; it didn't work.  I have a strong and stable wifi signal.  However, the groupings continue to dropout; the input to change volumes or tracks is very laggy and slow; and playing music is not dependable.  Can anyone suggest what I can do to get back to the dependable system of the past?

Hi all,I've already got two Sonos one products in my current system. Today I got another Sonos one SL & when I'm trying to add this to the existing system, it is giving me a lot of issues.It managed find the new speaker but after adding and assigning to new room, it prompts me to update the software for the new speaker and then it got stuck. Sometimes I get error 1000, sometimes it's 1001.I tried factory resetting the new speaker and start adding again, it gives similar errors.I found error 9 too.I'm just guessing whether the new speaker software is refusing to work with the latest app or something. I could be wrong.Is there any fix to this issue? Appreciate your help.Many thanks.

Gen 2 Sonos One not pairing with server

I'm thinking of wall mounting my era 100, but before I do, I'd like to make sure I still can Bluetooth pair it with new devices.So far, I've had to long press the Bluetooth button on the era 100 to pair a new device.Is it possible to pair new devices to an era 100 without having to touch the era 100 (because of course I don't plan to climb every time I need to connect it). Thanks

I have gone through the adding process and named the room; but the new device is "not registered".I see on my iPad under Settings when I try to register it: Incompatible Software VersionsThe version of the app you're using isn't compatible with your Sonos system, so some settings have been disabled.I have done every update I can find, but to no effect.And now on my system I getWe need to get Sonos running on the latest software.Choose Check for Updates to get started.So I do, and it says I am up to date; but I cannot get past that window.

I can’t get my Sonos arc to connect and work anymore. It was set up before the app upgrade, now it won’t find the product when I search it to set it up, even though it’s powered on and connected to wifi. I have 2 other speakers that are fine again with no issues… please help!! 

I am experiencing crackling sound from side firing right hand speaker this occurs with heavier bass sequences both music and film. Left side is fine. Bass setting is usually 3. Only noticed over last few weeks not sure why it is happening. Very intrusive on Dune Part 2. Had Arc for almost a year now. Anyone any ideas?

I have in ceiling Sonos speaker and I tried connecting my amp to MY SAMSUNG tv using the HDMI but it keeps showing me a spectrum app and I don’t even have that service as I’m not in the USA. I turned on the Arc in my Tv settings and nothing. I unplug the HDMI and the spectrum app goes away, I was told at Best Buy this would work so I did not  purchase the sound bar that usually helps to connect the tv to the amp.. please help 

after power outage i cant connect with my sonos play 1 .i reset speaketr and restarted router.

Is anyone still experiencing major issues issues after the app downdate (don't you dare call it an update). It's been weeks since the launch and there seems to be little improvement. As a long time owner and shareholder I can't express my disappointment enough - and what has the company offered for recourse? I don't plan to purchase another product until I see significant improvements to the app.  The speakers drop in and out repeatedly.   The app frequently says there is an issue and to try again later. The speakers drop off the app. At least one a day ever since the downdate.  While playing music the app will say there is nothing in my queue. I am frequently unable to control volume, song selections, etc using the app. Please consider user acceptance testers….like real users. It is very apparent the app was not thoroughly tested.

I’ve just bought a Sonos Era 300 but it’s not completing the setup. The app says: “There was a problem adding your Era 300 to your system”.I’ve followed all the prompts to unplug, reset my phone and router, and even factory reset the 300 - but still not working. I really like my other Sonos products but this is pretty shambolic given I’ve just paid £400 for this.How do I get it to work? 

It is like the system is out of sync. I have had troubles with multiroom / party mode, but also on single speakers.I’ll start by playing Spotify, then maybe after 30 minutes or upto a few hours later the music will start to break-up, the only way to resolve, is to stop then press play on the app. When I say break up it is like it has a connection issue, or wifi issue. I have a great home network set-up, so I don’t think it is that, but there is connection issues for sure. 

I had to reset my Sonos 1 Alexa that I've had for just over a year. I went through all the setup, and now the app is asking me to update it which unfortunately it won't for whatever reason. So, how should I go about this please?RegardsRobert

Sonos one will not power up. Tried different oulets

Cambié mi módem y router y no puedo conectar mi sub Boucher mini a la app, sin embargo mis Sonos arc y mis dos Sonos one se conectan. Que alguien me ayude por favor Moderator Note - Translation by Google:I changed my modem and router and I can't connect my Boucher mini sub to the app, however my Sonos arc and my two Sonos one connect. someone help me please

Tried using different phones and tried the Ethernet but no use 

Sonos does there down load automatically and then my system does work is anyone else havin g issues

Why can’t I find volume controls in the app?

When will Sonos admit this app does not work and give us back the previous one?   I had to factory reset my system as it just kept disconnecting and now I can’t even add the speakers back in. They are the new era speakers I should add to so it’s not like I’m using older hardware.   I can’t use them at all.   They don’t even work properly over Bluetooth.   Sonos. Listen to your customer base and do something.