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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5800 Topics
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BrianJEnthusiast I
asked in Speakers
So - why do Sonos speakers just disappear then?

Listening happily to Paradise on new Sonos 5.  Picked up phone to see who that last song was by and the speaker had gone (but still playing). Both speaker and phone in same room. Really can't bear the thought of yet another IT faff with all that rebooting business. Going next door to my trusty Quad / KEF setup. Why do these things just go? Everything else in the house fine.

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controlav
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ImmyContributor I
asked in Speakers
Weekend away with Era 300 in bluetooth mode / router

Hello. Looking for some advice regarding travelling with Sonos speakers and adjusting network settings versus just getting a Move with the current 30% discount.I'm planning a long weekend away with a big group of 20+ to a rural cottage in the UK.I thought I could take a pair of Era 300s with me and play music with bluetooth connected to my phone - Plex and access to my library / playlists on my NAS at home.I've never used the Era's bluetooth before or taken the speakers outside of my network - I thought you just needed to set up speakers initially on your home network before using bluetooth. I hoped the Eras would work as 'dumb' bluetooth speakers when used outside of your home network, like the Roam does. But reading into this I'm not sure if this is the case.Is it possible to use Era 300 in bluetooth 'offline' or away from your network? Could they be stereo-paired?If not, I was thinking of buying a cheap travel router and using the same network SSID I have at home. I would then plug

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melvimbe
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LinelindskovhertelContributor I
posted in Speakers
access to sonos app, but can't login and my device wants me to login with this email

access to sonos app, but can't login and my device wants me to login with this email

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Airgetlam
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eracodeEnthusiast II
asked in Speakers
New 8-inch ceiling speakers

What is the maximum pivot angle of these speakers? I have searched extensively and cannot find any info on this fairly important spec.

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Stanley_4
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GlawwsterContributor I
posted in Speakers
Era 300 in a cupboard

I want to use a, era 300 or play 5 in a kitchen cupboard on the top shelf with the doors open, would it be wasted as such? I’d welcome any feedback from yourselves...

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Stanley_4
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Erland SommarskogEnthusiast II
posted in Speakers
Sound occasionally drops from speakers in a Play 3 pair

This is a continuation on the threadwhich has been closed for comments. Whence a new thread.An update: I started to get drops from my Play 3 pair again tonight. .This means that the firmware update did not help. I have not noticed any of these drops in my Sonos Five pair yet. (Recall that I swapped rooms for these pairs, to test the hypothesis that the different usage profiles could matter.) This is promising.Seems like I’m in for buying an ERA 300 pair, but it may take some time I come around to it. (It’s a bit of work to get them in place, since I want to mount them on the wall.)

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kp695Contributor I
asked in Speakers
TV audio and ceiling speaker together

Hi, I have Samsung Qled QN88C 75 inch TV and own sonos amp with 4 ceiling speakers. I connect amp with TV using HDMI arc port and 4 ceiling speakers does work fine. But it stops the TV audio completely. Is there any way I can have audio output from TV & 4 ceiling speakers simultaneously.I can’t find anything in settings. Can optical connection make it work? thanks

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jgatie
VM53
VM53Contributor I
asked in Speakers
New SONOS system compatibility

Will the ERA 300 and Move speakers work nicely together in a single room ? 

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Airgetlam
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jdu8903Contributor I
asked in Speakers
Era 100 Stereo Pair Placement

I am upgrading my Sonos One stereo pair to a pair of Era 100s. I currently point my Sonos ones slightly towards the center listening area (i.e. slightly in towards one another). Should I do the same with the Era 100s or have them facing directly straight out into the room? I couldn’t find any guidance on this in the user guide. Thanks in advance! 

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lbbfagien60Contributor I
asked in Speakers
Unable to connect an additional speaker SL One to existing system

I was able to connect an additional Sonos Move Cannot connect my One SL to the system 

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Airgetlam
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Curious GeorgeContributor I
posted in Speakers
Sonos Play 1 component identification

I have a Sonos Play 1 which is missing resistor R526 from the main board (don’t ask!)  I need to know the value of his single resistor to restore the speaker to working condition, which I’d very  much like to do. Does anyone at Sonos have access to the schematics? (Someone must have!) If so, determining the correct value of this resistor should be an easy task, and would not violate any trade secrets.  Alternatively, does anyone have a main board on which they could use an ohm meter to actually measure the value in circuit? Any help with my mission would be greatly appreciated!!  Thank you!

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buzz
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DikonContributor II
asked in Speakers
Sonos Era 300 Spotify and AirPlay problem

I have a problem with my pair of Era 300. When I play music through Spotify or through Spotify via AirPlay, the music plays for a while and then shuts off, even though my phone or PC shows that it is playing.  I've tried unplugging the speakers, closing the Spotify app, or switching from AirPlay, but the same thing keeps happening. Anyone have a similar problem?

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Jamie A
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StokerContributor I
asked in Speakers
Lost Connection (Smart Meter?)

I control Sonos devices on my iPhone/Sonos App. I have lost connection with all my Sonos devices. Even 2 Connect Amps ethernet wired to my router. Devices do still show up in the System Info page. Shown as ‘not connected’.  I have gone through the power off routines on the Sonos devices and the router (several times). I have deleted and re installed the Sonos App. I had an energy Smart Meter installed a couple of days ago. Sonos was fine before the Smart Meter. This is the first time I have used the Sonos after fitting the Smart Meter. A coincidence? Or could the Smart Meter interfere with the Sonos/wifi signal?

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Jamie A
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GileskavanaghContributor I
asked in Speakers
play 5

I have 2 play 5s, a sub and a play 1. I’ve recently got a new router and can’t seem to get my play 5s to work. Can you please help me. 

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Stanley_4
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VerdesseContributor I
asked in Speakers
problem with Sonos randomly stop playing

I have 3 sonos speaker when i stream music, some speakers randomly stop playing while the other one are still playing after 10 s the sound comes backit happen to the sono one or to play 1 (not at the same time)i cant figure what is happening 

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buzz
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jmain_46Contributor I
asked in Speakers
no internet

Can sonos speakers be used without the internet at all? thanks,Justin

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DubblebeesContributor I
posted in Speakers
Verizon Fios Connection Issues

I switched my home internet provider a couple months ago from Xfinity cable to Verizon Fios and my system has not been able to remain connected since then. I’ve researched every Fios-related help article here and have had multiple support calls with Sonos and have exhausted their ability to help me. The interesting aspect is I can reset my system (two amps on cat5 cables connected from an ethernet switch and about eight wireless Sonos devices) by turning off and then back on the power to the wired amps. Once the power is turned off and then back on to those wired amps, the system comes right back up but will only remain up for a couple hours and then I lose it again. So, the system does work when it is reset but then loses access … so it seems to clearly have something to do with the internet/wifi/router access.I’ve tried changing every setting in my Verizon router’s settings that I think could be related or have been advised to switch/disable, including turning off the SON (self-organ

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sleevelContributor I
posted in Speakers
Vinyl Line-In to Era 100 - Poor Quality except when Left or Right is Disconnected

Hello internet people, So I recently bought the Era 100 hoping that in addition to steaming WiFi music (which I have no problem with) I could use this speaker to play and stream my vinyl (to the other Era 100 I bought for another room).  Before you ask, yes I have a dedicated phono preamp which sounds great with my amplifier to tower speaker setup I’ve used for years. The turntable and preamp (from my audiophile days) are a ClearAudio Concept and Graham Slee Era Gold phono preamp. From the preamp, this connects with RCA cables to an RCA to 3.5mm splitter to the Sonos proprietary 3.5mm aux to USB-C cable.  The sound is ghost-like, for lack of a better word. It’s barely audible (but can be heard). At extremely high volumes, the power line buzz is overwhelming and audio is still whispers of music. I’ve troubleshooted this with Sonos (which was a waste of everyone’s time), consulted numerous forums, tried numerous different preamps, tried increasing the source level. Nothing worked. Then I

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buzz
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dtscullyContributor I
asked in Speakers
I cannot connect my Play 1's to new wifi - Please help!!

HiI have changed my wifi at home and I am going round in circles trying to connect my Sonos Speakers.I have a Sonos Beam and two Play 1’s that I use as surround speakers.I have tried to factory reset all of them. I think I have connected the Beam, but the Play 1’s just keep saying can’t connect. Seems to be I need to go back to S1, but S2 won’t let me do that, not that I really know what I am doing.Why is it this difficult?? Any help would be appreciated

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jprinContributor II
asked in Speakers
Arc setup

I have an arc, 2-sonos1’s, and mini sub. It was hooked to my tv, but I want to relocate everything a distance away and listen to only music.  Can I move everything and connect by wifi or bluetooth? I tried this, but my sonos app can not see the arc or sub.

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StokerContributor I
posted in Speakers
Lost Connection (Smart Meter?)

I control Sonos devices on my iPhone/Sonos App. I have lost connection with all my Sonos devices. Even 2 Connect Amps ethernet wired to my router. Devices do still show up in the System Info page. Shown as ‘not connected’.  I have gone through the power off routines on the Sonos devices and the router (several times). I have deleted and re installed the Sonos App. I had an energy Smart Meter installed a couple of days ago. Sonos was fine before the Smart Meter. This is the first time I have used the Sonos after fitting the Smart Meter. A coincidence? Or could the Smart Meter interfere with the Sonos/wifi signal?

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greenyneu
posted in Speakers
Sonos Version 16.0 build 77449290 issues

My system upgraded to Sonos Version 16.0 build 77449290 issues.Since then ….… adding multiple rooms when playing music is very slow it takes sometimes up to a minute when adding more then one room at once. music is jumping in and out due to reconnecting, … on the iOS app selecting a room and confirm the selection results into nothing. When open the dialog again, the selection I did before did not get acknowledged and is gone.I never had this issue with the 15.x versions. It is again a new issue. Please test your firmware before releasing it.

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Airgetlam
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RaydenSchContributor I
posted in Speakers
Stereo pair of Ones vs Era 100

Hey guys,Would love to hear from everyone who have tested Ones and Era 100s properly, as surrounds and as stereo pairs. Let’s say you want two setups in your house; one: a surround setup with your Sonos soundbar & Sub, and two: a stereo setup for music listening. You are provided with a pair of Sonos Ones and a pair of Era 100s to choose from. Which ones would you pair with your soundbar as surrounds, and which ones will you setup as stereo for music listening? Please, don’t have your decision solely based on the bass output. Any comments/explaination/suggestions will be very much appreciated.

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boapiuContributor I
asked in Speakers
Factory reset loop

Setting up new Five. Get to the point it is showing in system but unregistered. Try to register and get message must perform factory reset to register. perform factory reset. shows in system tab but unregistered. must perform factory reset in order to register. etc, etc, etc. 

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Airgetlam
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RensorContributor I
asked in Speakers
Sonos upgrade

Hello.If I use the upgrade offer on a unit, fx Sonos Playbase, will the unit be deactivated afterwards using the upgrade?Kind regards Rene

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controlav
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