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Era 300 Sonos 2 android app wont connect

  • 31 March 2024
  • 5 replies
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The Sonos 2 app doesn't work - it won't connect to my speaker. My android Bluetooth is working and finds the speaker. It trys to connect by it fails with a message that says I have to use the Sonos 2 app. The Sonos 2 app can't find my product.

Please help

This is so frustrating

Thanks

Russ

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Best answer by Airgetlam 1 April 2024, 17:46

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@Russell999 

How is your wifi setup in detail? Are there other devices besides the router? Wifi extenders often do not work properly with Sonos and might cause such issues. 

The Era 300 is S2 only compatible… if the S2 App is controlling its Sonos Household then you likely need to check the App permissions as mentioned here…

https://support.sonos.com/en-us/article/sonos-app-permissions

The mobile controller device also needs to meet the system requirements shown here…

https://support.sonos.com/en-us/article/sonos-app-requirements
 

You could always go onto try an App reset and connect it back to the ‘existing’ system, but ensure the mobile is not blocking the connection with security software such as VPN client or Firewall software etc. check too that both mobile and speaker are using the same network access point and maybe even go onto try them both on the same WiFi band.

I have only every trued to sonos 2 app.

I have done a reset and it made no difference.

I havd stmwufched the sky router, android phone and the era off. If makes no difference.

My phone has all the necessary permissions and can see the speaker but if us thd app that blocks the connection. Thd app is faulty. I have trued af different houses with different routers. I have tried different phones. J have even connected a phone to thd speaker bh cable. Nothing works. A complete waste of time. The app must be faulty it ulss the only logical conclusion.

Seems odd, since you appear to be the only one with this failure. Have you tried a call Sonos Support directly to discuss it? They could help identify if it is a hardware issue, or an app issue, or even a network issue. 

I have only every trued to sonos 2 app.

I have done a reset and it made no difference.

I havd stmwufched the sky router, android phone and the era off. If makes no difference.

My phone has all the necessary permissions and can see the speaker but if us thd app that blocks the connection. Thd app is faulty. I have trued af different houses with different routers. I have tried different phones. J have even connected a phone to thd speaker bh cable. Nothing works. A complete waste of time. The app must be faulty it ulss the only logical conclusion.

Not really logical, as people use the App worldwide, myself, my friends and family included …and it’s working fine here with all our Sonos products, including several Era 300s. If you cannot resolve it, then you’re perhaps best to contact Sonos Support and talk through the issues you’re facing with the Staff.

Here is a link to give them a call…

https://support.sonos.com/s/contact

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