I just bought a pair of Era 300’s. Walk mounted them for rear surround sound.
My issue is. I tried removing my Sonos 1’s. The Sonos app will not allow me to remove the 1’s.
I tried calling Sonos customer service & they couldn’t help. Does anyone know how to troubleshoot removing a Sonos product from the list?
Question
Help Removing device from my System
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
What list are you trying to remove them from? If it is the list of rooms in the app, just turn them off. The rooms listing will update after a few days (to keep speakers from disappearing just because you turn them off for a period of time). If you mean your list of speakers in your account information at Sonos.com, they won’t disappear from that until someone else registers them.
Are your Sonos Ones currently your surround speakers? If so, on the app you need to go into the settings for the room with the soundbar, then go to Remove Surrounds. Then you should be able to add your Era 300s as surrounds.
You should also be able to remove the Ones too.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.