Skip to main content

Just bought 2 subs but neither are connecting to an established system. The subs are connecting to WiFi but will not connect to a room. Living room is an Arc, sub and 2 SL's. I've tried with and without Ethernet. I keep getting a message that it won't connect and to check the power and network, but nothing in my house is having connectivity issues. I've rebooted the subs and arc and router multiple times and I still get the same issue. I sent diagnostics in, the number is 

 

Can anyone help? I spent 2 hours so far trying everything and am extremely frustrated. I even tried to connect it to a pair of SL's in another room and get the same error. I'm using a Deco XE75 mesh system if that helps. No issues on any other Sonos devices.

 

*Moderator Note: Removed Diagnostic Number*

If it helps: one of the Subs must be Gen3 to enable 2 subs to connect to your home theatre system. Only HT systems support 2 subs. 

All subs are gen 3 and I am connecting to a home theatre set up in the living room.

Terms & ConditionsCookie settings