- - Info Hub
Groups
Support site
Release Radar

Community
Get help and assistance with your Sonos system
Speakers

Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

5,112 Topics
22,151 Replies

When you subscribe we will email you when there is a new topic in this category

F.A.Q.

Troubleshooting Sonos on WiFi

Edward R

started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...

5112 Topics

Most replies

Most views

Newest first

RoxyNellContributor I

asked in Speakers

turn on and off

Era 100: Can the speaker be turned and of manually, or do you always have to use the app?

10082

1 year ago

effetkoContributor I

asked in Speakers

How to join (fusion) multiple Sonos Systems on a single Wi-Fi.

Ok, I’m getting crazy. I have approximately 12 Sonos speakers, that decided to create a bunch of different Sonos Systems. I have 4 systems total on my network. I tried to unplug everything (modem, router, etc.) and replug in order, but it’s still not working. Is there a way to fusion those different networks in a single one? If now, what else can I do? One of the really frustrating thing is that some of my pairs are now on seperate network.

5917

1 year ago

HanapgContributor I

posted in Speakers

IMPOSSIBLE connect Play 5 Gen 1 to SAMSUNG SMART TV FRAME

Hi All,We have a SAMSUNG SMART TV FRAME and a SONOS PLAY 5. We tried to connect the play 5 to the tv (more precisely to the box of the tv), but it is impossible. We tried with :a jack plug hdmi audio return channel & DAC audio converter Bluetooth WIFI Anything works. The worst is that we tried with a mini Bose and it took 30 s to connect. Do you have a solution to help us ? thanks regards, PG & Hana

3144

1 year ago

JoshpritchardContributor I

posted in Speakers

Play:3 and Bridge Help

Hello, fairly new to Sonos products. I recently purchased a second hand Play:3 in the hopes that I would be able to airplay music through my phone to it like I can with my Play:5 speakers.I then learnt that I can only play music through the Sonos S2 app which isn't as smooth when playing music as I'd like. I then purchased a bridge as that is what my short research led me to believe will fix my issue. Downloaded the S1 app but it is unable to find the bridge when I go to set up a new system Both components have been reset and I have tried every option that seems possible to me Am I missing something vital here? Am I able to run my system with just the Play:3 and the bridge?

1164

1 year ago

Bclarke242Contributor I

asked in Speakers

Trouble with Sonos Move

My Sonos move started disconnecting from the network and I had to factory reset several times. The Arc and Five have been unaffected. Now Move will not even turn on. Have moved charger to different outlet with no change. The charging light goes on when you first put it charger then immediately turns off? Had it died? Just under three years old

22211

1 year ago

stevie56Avid Contributor I

posted in Speakers

play 1s

have sonos secretly Bricked play 1s ????I had system in a living room,2 sonos ones plus 2 play1s,and 3rd gen sub …..these play1s stopped working with wifi, have spent weeks on phone, live chats etc….,reset app, reset router, reset speakers etc you name it ive done this with support from sonos……the app seems lacking behind at times when trying to configure some systems….MY RESOLVE !!!!!!I SWAPPED 2 PLAY1S to bedroom that YES DID HOOK UP TO A SYSTEM WITH WIFI BOOSTERadded 2 sonos 1s to living room….. very frustrated at times with sonos as THEY ARE EXPENSIVEthey just don't connect at times and my wifi is high speed, just thing its unreliable at times and they need to INVEST MORE INTO APP OR THEIR SOFTWAREANY THOUGHTS PEOPLE ????

384

1 year ago

bpchristensenContributor I

asked in Speakers

Clarification on mesh network configurations

one by one my Sonos Play 1 speakers have been dropping off my network and then simply refusing to reconnect. They are all older models but have always worked flawlessly. It dawned on me that the problems started when I switched from one mesh network (Plum Pod) to a newer (faster) TP Link Deco system. in reading through the materials here, I’m a bit confused about a couple of things;Is it possible to get my Sonos speakers all working together on this mesh system? some things I’m reading make it sound like I need to disable the mesh capabilities, which is not an option as I need it for coverage around my house. Would sacrificing one of the speakers as a hard-wired unit (to create a separate Sonos network fix the problem? I’ve read that this won’t work if there are multiple wireless routers in a mesh network (which is my configuration) would adding a Boost solve the issue? What other options are there? My Play 5 is still working (though it frequently drops and reconnects while pla

7304

1 year ago

missynoleContributor I

asked in Speakers

Move 2 and ARC. unable to group; try again later

I just purchased a SONOS MOVE 2 and finished the set up. I initially was able to group with my ARC and SUB, I then played music from a streaming service an later listened to a book using blue tooth. I can no longer group the MOVE 2 to the ARC and SUB grouping. I receive an” Unable to group, try again later.” I verified that I do not have the MOVE connected to blue tooth and it is still connected to WIFI.what should I try?

3704

1 year ago

Frankb914Contributor I

asked in Speakers

sonos 1

We got a new modem and now we can't connect with our Sonos any help would be awesome

17410

1 year ago

Josito8Contributor I

asked in Speakers

Era 100 on black friday?

Will the "Era 100" be on sale on Black Friday? since it is not in the Spanish store but in the American one it ishttps://www.sonos.com/es-es/homehttps://www.sonos.com/en-us/home

1091

1 year ago

blindsydContributor I

asked in Speakers

play:5 & Sonos move not grouping

All of a sudden, my Play:5 speaker is refusing to group with my Move speaker and vice versa. This is a new problem - I had all speakers grouped as one less than a week ago

TdarrelContributor I

Can I connect my play 5 to my Yamaha RX-V4 using the line out connection on the receiver?

737

1 year ago

NevenChromatic Producer I

posted in Speakers

Pair of Sonos One SL

Hi all!Got my pair of One SL setup today. Orignaly intended to replace my Play 3's for surround duties, but for now I have put them on left and right side of the Playbar. They sound really good as a stereo pair. However, I think they will become my surrounds and I will sell my Play 3's, and my single One gen 2 for one era 100,300 or maybe move. The other option is sell Play 3's, one gen2 and Playbar and upgreade to Arc, as a centerpiece of my audio system.Your opinion?Neven

331

1 year ago

TakopoContributor I

posted in Speakers

15.10 app updated screwed up my current SONOS network. Anyone else struggling connecting all your devices?

SONOS just did a forced update and my 2 speakers now cannot play the same music, they only work as separate devices. This is after multiple router reboots and device reboots. I’ve already been trouble shooting for an hour and I do not have time to continue, SONOS, WHYYYYYYYY???????

1735

1 year ago

Gerdy MaelbranckeContributor I

asked in Speakers

Sonos One and Audio Streamers

Does Sonos One accept streams from an Audio Streamer e.g. WiiM Mini or Cambridge Audio?

3405

1 year ago

ReinkContributor I

asked in Speakers

"Unable to connect to sonos, Lets fix it" on new phone, old one still works

Ik have a couple of "IKEA Symfonisk” speakers some wired to my home network some on Wifi both have the Android app version 14.20.1.On my old phone (Android 11) I can use the Sonois system as I did before.My new phone (Android 13) keeps coming with "Unable to connectto Sonos. Let’s Fix It”.Even after removing and re-instralling the Sonos App on the new phone an trying to join an existing system it fails to find my system with the erro "There was a problem connecting to the Sonos system” with only a try again button.Somehow the entire Sonos system cannot be found on my new phone, while on others (older phones) it seems to work flawlessy.

219510

1 year ago

DQ - ERA 300 - 2XContributor I

asked in Speakers

Era 300 (unused) not registered

After trouble shooting why the Era 300 does not response, reset one of the speaker to factory reset. Overnight, the other speaker came back, the speaker that was factory reset was not allow to add back as a new speaker. It keep on asking to do a factory reset. Performed the factory reset again, but would not able to add to the system. The app keep on giving instruction to perform a factory reset. Could not get out of this loop.

6221

1 year ago

DalecgaContributor I

asked in Speakers

not able to change wifi with my Sonos Beam

I just upgraded my Bell router to the Hub 1.5 download speed. I set up a 2.4G wifi channel for it, and when I go through the procedures to change wifi’s I get the message “can not connect. How to I fix this problem? Do I have to reset speaker to factory settings? If so how?

3023

1 year ago

stevie56Avid Contributor I

posted in Speakers

connection problem

I have two sonos ones,a sub 3rd gen in living room plus two play 1s that don't connect to this system these did but my sub is showing 5540 MHz all the rest are 2422.my play 1s won't connect to this system now.I also use a sub 2nd gen with era 100,plus two ones in a bedroom but different system, these play 1s connect no problem to bedroom !! ..I have a wifi booster in living room to connect wifi to adapter in bedroom,sonos works no problem but play 1s now don't connect in living room sub or connect to wifi..any advice would be great as play 1s connect to bedroom sub but not living room, have tried without boosters and reset speakers...man from sonos says reset router and build new system ???or shall I connect everything to 1 system then move whatever speakers and sub to bedroom ,just want sub and speakers in 2 rooms.or what's the best way to build 2 systems on 1 wifi ???sorry if seems confusing and any help will be appreciated

967

1 year ago

DkalligeContributor I

asked in Speakers

connecting to Play-fi

I own a Sonos Arc and two Sonos One.I also use an audiolab streaming amplifier via Play-Fi app.How can I connect Sonos speakers to Play-Fi app?

12561

1 year ago

Miki25Contributor I

asked in Speakers

One SL è compatibile con Play1?

162

1 year ago

Nick2319Avid Contributor III

asked in Speakers

Sub Mini

Hello Have hit a problem. Last nights update has knocked off my Sub Mini. Cannot get the sub to be recognised. Done a reset, still not playing ball. Gone nuclear with a factory reset, it will go ok until I try to allocate the sub to a room. Has anyone have any ideas?

31418

1 year ago

JamesFerrenContributor I

asked in Speakers

Pair Sonos ERA 100 vs B&W 607 S2

Hi there, Anyone here that could shed some light on this topic; I am looking for a nice setup at my home. I previously had a Sonos Amp connected to two B&W 607 S2 and that worked perfectly with my turntable (my ex got the audio system in the divorce). Now im looking for a new setup. Would the ERA 100 be good replacements for the B&W 607 S2? Or are the ERA100 not of the same audio quality?

2002

1 year ago

kieran.weirContributor II

asked in Speakers

Adding a turntable - Port or speaker?

G'day, so my plan to buy a turntable to use with my defunct S1 Play:5 have gone awry, as I've just discovered it's bricked. So I now need to buy something new to connect the turntable to my S2 system (no line in) 🙄My question is, for an Audio Technica ATLPW50PB with built in phono preamp, is there a sound quality difference between getting a Port vs. a new speaker with line-in?If there's no difference, I may as well get a new speaker, in which case, which would you say offers the best audio quality between the Era 300, Five and Move 2?I'm not fussed about smart speakers, and being portable is a secondary bonus (when not attached to the turntable).I had a look on the forums but couldn't see this specific question, thanks for any input!

hmiContributor I

Is there somewhere in New York City to audition Sonos speakers and get some questions answered?

916

1 year ago

Page 124 / 205

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Login to the community

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.