Skip to main content

Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

  • 5,112 Topics
  • 22,151 Replies
F.A.Q.

Troubleshooting Sonos on WiFi

  • 22
  • 130
Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
  • 1
  • 0
5112 Topics
M
MrHughesContributor I
asked in Speakers
Sub (gen3) Will Not Connect To My Network

I have purchased a sub gen 3 in the hope to connect to my playbar. The sub finds the network, connects and then drops out. I’ve rebooted my router several times but it will not hold the connection.  I have rebooted all devices, reset an everything and reset the router. Still unable to connect. I’ve attempted from iPad, iPhone and iMac - nothing seems to be working.  I am now losing the will to keep the sub as it seems to be a very expensive device which is collecting dust! Any help would be gratefully appreciated.  Thanks!

3611
Stanley_4
1 year ago
T
TpauContributor II
asked in Speakers
Speakers/ Sound Issue

I have Play 3, sub and playbar in the lounge and the same set up upstairs, except the rears are Play 1. For months the sound in both rooms has been unstable, with songs cutting out for about ten seconds and the sound returning, sometimes stopping completely or the sound stopping in the rears and only coming out of the playbar, only to revert to normal a few seconds later. I use the S2 app. If I use the back button to start a track again it usually plays normally. Wireless has been checked in the house and is working as it should. Any suggested resolutions welcome. Thank you. 

211
Ken_Griffiths
1 year ago
S
sloppydogdroolContributor I
posted in Speakers
some but not all of my speakers cutting out and come back on their own

I have speakers running in a business environment.  We are streaming audio and sometimes we loose certain speakers.  Not always the same speakers.  The problem seems to move around.  I thought access point but the speakers that go out are connected to the same access point.  Someone had a similar issue in their home and suggested there was a special router offered or recommended by Sonos that solved their problem in their home.  Eero Pro 6 routers.  Guest network setup.  Speakers and all business equipment on the business side, not guest login.    

202
S
1 year ago
L
LodsenContributor I
asked in Speakers
problems with the microfon

When I look at my sono, I Can not turn on the microfon. It doesn’t turn Blue or give any Sound when I pres “the buttom” 

671
jgatie
1 year ago
G
GusMcraeContributor I
asked in Speakers
volume

I recently purchased the Pro-Ject 1 turntable and Sonos Five.Frankly, I am disappointed in how loud the system is…it’s in a rather cavernous room. Would adding a Sonos sub and another Five make it “louder” or do I need to abandon ship and get some standing floor speakers to get the sound I’m looking for?

505
G
1 year ago
U
User826735Contributor I
posted in Speakers
Roam that bricked

I have a 23 month old Sonos Rome that no longer charges or is responsive in anyway. They have offered me a 30% off coupon. Can’t believe I paid $200 for this!

491
Stanley_4
1 year ago
S
Seamur88Trending Lyricist I
asked in Speakers
Android Sonos app - Unable to find your Sonos system *please help!*

The Sonos app seems to become more unstable by each update. Almost weekly I need to uninstall the app and reinstall. I cannot connect to my existing system as it cannot find any speakers.For example today it could not find my Arc so I setup a new install, waiting for the green light, it found the Arc, connected, connected to my network (2.4 ghz) and then I selected DONE. I go back to look at System and it is still greyed out. Nothing there. I have checked and restarted both my phone and modem 3 times. I repeated setup 3 times and the same process of finding and adding the Arc occurred by then System greyed out and cannot select it.  My setup:Samsung S23 UltraSonos Arc with Sonos Sub Mini2 x Sonos Move2’s set up as a stereo pair I tried Sonos support and they don’t have a clue -- rarely can they fix anything from my experience. I am at the end of my rope having to reinstall and run setup so many times (i think I am at around 15 times now) and I have had to do the same on the Move2’s 6 t

162816
Ken_Griffiths
1 year ago
C
Clarkey7310Contributor I
asked in Speakers
sonos 5

I want to connect a Sonos 5 to a legacy hifi amp which has a turntable and cd player connected to it. The cd player has an optical connection, not RCA. The speaker wire terminals on the amp are spring loaded not RCA. Is there a way of connecting this to the 5's 3.5mm input? 

624
C
1 year ago
J
Japon1971Contributor II
posted in Speakers
era 100’s plus mini sub

HiI’m currently running a pair of one sl’s and a mini sub in my kitchen/dinner.Will I notice a marked improvement if I swap out the 1’s for a pair of era 100’s.Thanks Jason.

2613
J
1 year ago
1
1028reyesContributor I
asked in Speakers
sonos play 5

How can I connect my play 1 speakers  to a play 5 ? It's not compatible or what ?

212
N
1 year ago
Mutiny
MutinyContributor I
posted in Speakers
Low end is gone after 75 volume on Five.

Hey guys.Bought a single Five for my living room recently and noticed a strange issue that after 75 volume the bass is gone. I can physically feel it, sound becomes very thin.  Is it a bug? Maybe new update brought some issues?I wasn’t able to test it before the update and I would appreciate any tips.I must also add that it happens with TP on or off. My HT setup with Beam 2 + Ones + Sub 3 is not affected.

2046
Mutiny
1 year ago
E
ekwan24Contributor I
asked in Speakers
Era 300 No Sound Playback Using Bluetooth From LG Projector

Hi,I’m currently having this issue in which my lg hu70lab projector can no longer play sound to the era 300 using bluetooth even when connected, which has worked before. Both devices are able to connect and play sound to other devices such as my phone, earbuds, and other speakers. I’ve also factory reset both the projector and era 300 with no fix. From the little I’ve gathered from other forums; the only reason left can be the new 15.10 sonos system update messing with some bluetooth connections. Any help would be appreciated. Thanks! 

1541
G
1 year ago
J
jenklenContributor I
asked in Speakers
Changed wifi password (did not change router) cannot reconnect system

I was able to get my Sonos Move back online, but I can’t get the rest of the system back online. I have unplugged the playbar, reconnected and plugged in an ethernet cable. It flashes white, then goes to solid white, then I go through the Product Set Up and select Playbar, press and release the two buttons that make it flash orange, and then it finally goes to solid orange. I just don’t know how to get my system back online and I’m so frustrated. Any advice is appreciated!

3793
Stanley_4
1 year ago
D
David16DAAvid Contributor I
asked in Speakers
ERA 300 Speaker Stand End Caps.

This is a silly question but I will ask.Which way around should the pole end cap face for the Sonos ERA 300 Speaker stands.There is a notch for the cable to pass through. Does the notch go over the cable channel or does it face the direction of the rear of the speakers.Also does the wide part of the cable fit into the channel or does the thing edge go into the channel.Thank you to everyone who can provide me with the answer.

932
D
1 year ago
B
Brum53Contributor I
asked in Speakers
help with Sonos One connection.

Good day all. Can you help us. I’m 70 years old and struggling to get my S1 to work/connect to my new WI-FI. We have 3 other units which do work ok. All I get is Orange, Green Or White flashing lights but can not get past this. I have done full resets but no joy. thank you. 

791
Stanley_4
1 year ago
B
BroxheadAvid Contributor I
asked in Speakers
Stereo Pairing

Hi, I’m new to all this Sonos gear so bear with meI’ve bought a Sonos 5 and now want to get a couple of Sonos 1’s and Gen 3 Sub that will all exist in one room.My question is, can I create a stereo pair with the 1’s whilst they’re in the same group as the Sub and 5 which will not be in a pair?Thank you  

2417
Stanley_4
1 year ago
M
MartinSkiddyContributor II
posted in Speakers
Speakers only showing on one phone?

I have a pair of Era 300s in my “living room” and a Roam SL in the “bedroom”  However, the Roam are displaying in my wife’s S2 app, but not mine  The Eras are displaying in my S2 app, but not my wife’s  After a rough day of troubleshooting, I don’t know how to fix this. Do you know how to merge these so that both speakers are displaying on both our apps? 

521
buzz
1 year ago
P
Peet113Contributor I
asked in Speakers
bluetooth audio

I have a problem with TV bluetooth audio. Bluetooth is connected but without any sound. This issue started from yesterday, before it was working for many months. With other devices like PC or mobile phone it is working. TV is working with other bluetooth speakers too. Any ideas? Thank you 

702
Airgetlam
1 year ago
S
StevedfContributor I
asked in Speakers
sonos 5 wifi inop

one of my play 5’s stopped and will not work on wifi. Can i daisy chain it to my other play 5 with the rg cable?

688
S
1 year ago
S
SteviejrContributor I
asked in Speakers
Adding to Play:1 set up

I have 4 Play:1 speakers - 2 on my covered deck and 2 in my family room.  We just finished an addition and want to add speakers and a sound bar to my existing Play:1 set-up.  First question, is it possible to build on the Play:1 speakers?  They are nearly 5 years old.  Second question is if I can build on this, what product would be compatible?  And finally, if compatible, can all speaker play throughout the house and deck simultaneously?  Thanks

2082
S
1 year ago
D
DkdickmanContributor I
asked in Speakers
sonos sub won’t connect

My Sonos sub worked fine until I did a simple unplug to move the cord around a different table leg. The last trick I tried was powering down all of my playbar, two S One surrounds, unrelated Play5 and Move so that I could ensure there was no lingering Wi-Fi after power cycling my router. Then once joining the private network of the sub, same problem. No green light, so pressing the flashing “white” button or alternating “white/amber” button is not recognized. Sub simply will not enter into green light status. Yes I powered down the router during many stages of this process and no joy. This never used to be this difficult. What’s going on Sonos?

195515
M
1 year ago
J
jphenrickAvid Contributor I
asked in Speakers
Sonos playBar Hardware failing

Hi  I think my playbar is failing internally  wired or wireless after a few hours audio dropouts then goes offline and no sound  in app  no white  light  on front of bar when tv  remote pressed white light on side still on needs powercycle to resolve latest diagnostic while online is 134246477 John 

281
Ken_Griffiths
1 year ago
D
Deb824Contributor I
asked in Speakers
connecting to a new wifi network

I have an older model Sonos that will not connect in my new apartment. I am trying to do it wirelessly as I do t have a plug for wired. The system is not finding my Sonos. The speaker will not flash green only white or orange. I have tried to reset and reboot but nothing is working. 

2953
D
1 year ago
P
PhilJWContributor III
posted in Speakers
Adding a wired Play 1 to existing system

I have relatively simple system. Two Connects, three Play 3s and two Play 1s. All are wired and work seamlessly If I add another Play 1 on wifi (the only wifi Sonos product) it plays perfectly well. However if I wire it (like all my other Sonos components) my entire home network crashes and I have to disconnect the wire for the new Play 1 and reboot the network. Can anyone explain what the issue is?

1656
ratty
1 year ago
S
Siegfried_4Contributor I
posted in Speakers
[Feature Request] USB audio support - Era Speakers

Hi,Feature Request:Will it be possible to connect the new Era Speakers to Android, Windows etc. using USB audio instead of Line-In via adapter?This could result in better audio quality as well as less latency :)Regards

45328
Ken_Griffiths
1 year ago
Terms & ConditionsCookie settings