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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

4,673 Topics
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F.A.Q.

Troubleshooting Sonos on WiFi

Edward R

started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system. Firstly, this is with...

Edward R

started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...

4673 Topics

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TP_1Avid Contributor I

asked in Speakers

Line-In vs Bluetooth

Hi all - I am listening to a music service on a laptop that Sonos does not support directly. The laptop is sitting next to an ERA100. I can Bluetooth or Line-In connect the laptop to the ERA and link with the rest of the speakers in my Sonos world no problem. My question is, given the laptop’s location, is one way to connect better than another? Sound quality, native sonos app capabilities of one over the other? TP

1 year ago

TarHeelAvid Contributor I

asked in Speakers

Era 500

Will there be Era 500s? If so, is there a projected timeframe?

1 year ago

LinsbobContributor I

asked in Speakers

Is having base to my sonos roam

I would like to add my sonos subwoofer to my sonos roam.

1 year ago

AnupSubediContributor I

asked in Speakers

Sonos One SL Problem

My Sonos One SL Suddenly stop and didn't turn on but after tapping several times it turned on started playing. My question is why does this happen and what to do next? i expect answer from technical team of Sonos.Thank you

1 year ago

JwgoldmanContributor I

asked in Speakers

connectivity reliability

I have 2 Sonos One units. I can set them up and they will connect. The next day neither will show up as connected and I will have to reconnect. No power outages. No changes in router settings. Any suggestions?

1 year ago

OvestContributor I

asked in Speakers

Alarm on Sonos One

Hello. I have a Sonos one in my bedroom. Have used it as an alarm clock, but it is now unstable and comes on 3 out of 7 days. Has anyone experienced this and what can I do to prevent it from happening again

1 year ago

BuckyyyContributor I

asked in Speakers

speaker selection

Getting message. Unable to connect to device. Try again later. When i try to change a speaker group. This is the message. On SO2 app for android.

1 year ago

Happy124Contributor I

posted in Speakers

does sonos sub generation 1 work with sonos 5 speakers

1 year ago

Happy124Contributor I

asked in Speakers

does sonos sub generation 1 work with sonos 5 generation 3 speakers

1 year ago

humboltbobyContributor I

asked in Speakers

Sonos stops playing when changing video.

I have a paired Sonos one setup and the problem is as follows: sound source: a Mac connected via Airplay on the same wifi + Sonos app installed on the mac (if it matters)Explainer: Sonos plays a video (sound) perfectly. I select a new video, the video starts but Sonos does not play the sound anymore. To solve the problem I have to change output device on the mac to something else, then select the Sonos again and it starts to play perfectly. This also happens if I switch applications when e.g. a youtube video ends, I use an other app, i revisit youtube in the browser and i have to do the “switch output device” again. I tried with different browsers already. It has been happening since I have Curious if it happens with others or what is going on.

1 year ago

Bradley FoleyTrending Lyricist I

posted in Speakers

Is customer support at sonos terrible?

I have tried to find a resolution today for my SL one as it keeps dropping out whilst the others are find, playing music delayed and having reverb. Sonos say its interference, though all other sonos equipment works. They have been quite rude and instead of escalating have left me on hold for 90 minutes to then hang up.

1 year ago

BOL74Avid Contributor I

asked in Speakers

Ikea Symfonisk Bookshelf

Hi everyone…my first post here,so i might have not seach on this topic as i probobly should😇.Anyway….as headline say it’s bout bookshelf speaker from Ikea. I’m a little confused bout the gen 1 & 2.Outside the volumebutton have relocated. So i’m asking: on gen 1…..are the volumebuttons next to eachother or is that on gen 2. I’m asking cause i see mostly gen 1 with the play/pause between volumbottons are more common to see up for sale on the used market,but seller ad that “the one i sell is a gen 2” and use pic from Ikea’s website with the gen 1 on it. Is there a different when it comes to Airplay on the gen 1 & 2? Thanx

1 year ago

Milky65Contributor I

asked in Speakers

speaker covers

Hi there everyone does anyone know if you can get covers for your sonos speakers

1 year ago

JonK9Contributor I

asked in Speakers

Era 100

Why is it when you move the era 100 speakers to get a better sound experience its extremely difficult to get the speakers connected back with the Sonos App? When i go inside my router I can clearly see my speakers connect back to the wifi.

1 year ago

livseyContributor I

asked in Speakers

Product Downgrades.S2-S1

Can an S2 product downgraded to run on S1 be reversed at a later date.Thanks.

1 year ago

malm_filipContributor I

asked in Speakers

Unable to complete configuration PLAY1

Hi,I got a PLAY1 from a family member which had always worked good and did when I got it.Fast forward when I brought it home I was trying to factory reset it, but that does not work. The orange light just keeps blinking and it’s doing that for a couple of hours.When I try to configure it without a factory reset, the PLAY1 is visible in the Sonos app and I connect to it’s own WIFI, but when a sound is going to play on the PLAY1 to move forward in the installation, it does not play it. The second configure way of pressing that PLAY-PAUSE button does nothing aswell. I've tried setting it up both with iPhone and Andriod phones.What do you think may be the issue? It would be sad to not be able to use this speaker..Thanks

1 year ago

Maxi12345Contributor I

asked in Speakers

left and right speaker do not sound good

Hi,i have sonos play:5 gen1 and noticed that bass works just fine but left and right speakers seems to work very low. Even if volume is high, if bass is reduced, they hardly produce any sound. Thoughts?

1 year ago

CubiContributor I

asked in Speakers

dolby digital

good morning.I wanted to know if there are sound differences between dolby multichannel pcm 5.1 and dolby digital plus 5.1.I have the beam (2 generation) two one and the mini subwoofer.thank you.

1 year ago

humboltbobyContributor I

posted in Speakers

Sonos stops playing when new video plays

1 year ago

frontline1Contributor I

asked in Speakers

upgrade offer

My Sonos system is registered with a Play5 Gen1, Play3 and Sub-mini. The upgrade offer page shows a 15% discount available against Play3 but no discount against Play5 Gen1. Play 5 should be eligible for 30% discount. What do I need to do to trigger the discount offer for Play5?

1 year ago

KA_MusicContributor I

asked in Speakers

ORBI Boost and Sonos NOT connecting to network

My sonos system cannot find the network. I went from a wireless network to a cable network due to connectivity issues. I added the ORBI and my sonos system cannot find the network. I have read all the help and gone down a rabbit hole of troubleshooting, reset the system, deleted the app and reinstalled it. The app is greyed out on my name, network, and service. Any suggestions would be appreciated. Thank you.

1 year ago

kianahenry27Contributor I

posted in Speakers

Total Pain in the Ass

Does anyone else’s have the same experience that Sonos is a total pain in the ass? It is rare that the system actually works as wifi and apps keep “upgrading” over the years, which really means nothing works anymore. For an expensive speaker system reliant on Wifi which isn’t always reliable, I’ve found I’ve hardly ever been able to actually enjoy my Sonos speaker. Most of my interaction with the brand is waiting in line for customer service because something doesn’t work…. Again. I don’t understand why the ratings are so high when, in my experience, these speakers are a total pain. Which sucks because if they actually worked they’d be awesome but they rarely do. Total bummer.

1 year ago

J RefugioContributor I

asked in Speakers

Connect Play 5

¿Cómo puedo conectar Sonos Play 5 al amplificador Mcintosh MAC6700?

1 year ago

IshamContributor I

asked in Speakers

Create a system with Sonos one SL & play 5 1st gen

Hi,I bought 2 one SL and I would like to link them with my play 5 1st gen. I try to upgrade the play 5 and it was not possible. Do you know if it is possible ? I trry to downgrade the One SL and it was not possible. Do you know if it is possible ? Any idea on how to create one system ? Thanks

1 year ago

DKoopContributor I

asked in Speakers

Sonos One Speakers Turn on By Themselves at 100% Volume

I have a pair on Sonos One speakers in my enclosed lanai and a few weeks ago they started turning on by themselves in the middle of the night (midnight, 2am 4am), almost every night, and at 100% volume. I have checked everything I can’t figure out why they are turning on. I now have to keep them unplugged when ever not in use. Aggravating!

1 year ago

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