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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5740 Topics
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Tesfan24Contributor I
posted in Speakers
micro coupure sur la sonos five

Bonjour j'ai un problème avec ma sonos five quand je regarde la télévision le son fait des micro coupures ce qui est très gênant Mes autre produit sonos eux n'ont pas ce problème la il y a que la five pourriez-vous m'aidez à résoudre ce problème merci et bonne journée Moderator edit:Google Translate-Good morningI have a problem with my sonos five when I watch television the sound makes micro cuts which is very annoyingMy other sonos products don't have this problem, there's only the fivecould you help me to solve this problemThank you and good day

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Corry P
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TigerHawk13Contributor I
asked in Speakers
i have 4 Sonos OneSL that keep on disappearing

I have a Sonos Beam by my TV that always works and shows on the app. I have 4 Sonos One SLs that work but every few days they disappear from the app. I have tried unplugging, searching for the them when reconnecting. Restarting my router. I have followed all directions. it is now becoming so frustrating I want to throw them out. sometimes it will work and I will see “living Room, kitchen, bedroom, garage” appear so I can group together to play music. but every now and then they all disappear. Can anyone help? And yes I have tried unplugging them all together and doing individually. I have strong WiFi and never had an issue nor changed it.  

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NancySSContributor I
asked in Speakers
Era100 no longer connects to my Spectrum Router

I have several Sonos one speakers and 2 Era 100s.  They were all working fine.  I get a message that the Era speakers need an update and when I started the update I got Error Code 30.  I called support and they say that the Era speakers will not communicate with my Spectrum router.  But they used to work on this router until the update.  I’m about ready to return the speakers.  Any ideas on how to get them to work?

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CT_BostonContributor I
asked in Speakers
Sonos and the never ending lost system

“Unable to connect to Sonos Lets fix it”Home wifi network is always up. Sonos every couple of weeks loses the network.  Finds the devices then ask to reboot my home router.  My Home router is working NO reason to reboot.  I off/on speaker for 5 sec.  So then app find multiple systems. “let’s confirm”.  Find my Qty 2 era 100’s with Mac address. So far so good right?   I have to rejoin the same network.   “connecting’ takes minutes.”then time out.  I do this 2 -3 times and it connects eventually.  Speakers are in the same room as the router.   Other devices in different rooms and floors are connected and stay connected.   What is the deal with the Sonos Network? 

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controlav
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Raul fiveContributor I
posted in Speakers
sonos FIVE sonido tonos medios pobres

Buenas, he adquirido un sonos FIVE, y los sonidos tonos medios están como pobres, el sonido medio suena como enlatado, apagado alguna recomendación? Los graves y agudos muy bien, pero el sonido no es hifi ni por asomo, está muy lejos de ello Moderator edit:Google Translate-Hello, I have purchased a Sonos FIVE, and the mid-tone sounds are poor, the mid-range sound sounds like canned, off, any recommendations? The bass and treble are very good, but the sound is not hifi by any means, it is very far from it

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Corry P
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Jmaster911Contributor I
asked in Speakers
adding sound bar to play 5’s

I have a couple of Play 5’s in my media room.  I want to add a soundbar and send the sound from the TV to the sound bar through the HDMI Arc cable.    question, can the play 5’s be wirelessly grouped with the soundbar (such as the Arc) so sound will automatically come from all three speakers 

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controlav
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doboy001Contributor I
asked in Speakers
Sonos Play3 will not connect to S2 app

I have a Sonos system that I bought a long time ago, but I Play 1, sub, bar and boost that I have enjoy using for a long time. My dad's friend gave me his old Play 3 that he haven't used for awhile. I tried to reset the Play 3 and add to my system but the Sonos app keeps giving me a warning that the app can't connect to the Play 3 and to contact customer service.I looked up YouTube videos and read that I need to factory reset the speaker than add it. I tried the methods by unplugging, holding down the "mute" button and then plug it back in and wait till the Led turns Amber then green.Well, the speaker LED turns Amber than flash white and the mute button flashes green. I never see the LED flash green. I also tried holding down the volume up + mute button and all I get is the Amber LED and a flashing white LED and flashing Green mute button. Still can't add the Play 3 to my system.Any suggestions? 

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Airgetlam
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tommy3556Contributor I
posted in Speakers
connecting to someone elses sonos

How do I connect to someone else’s Sonos system 

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PhoebeFContributor I
asked in Speakers
Sonos in Spain, English language selected but emails are all in spanish

Sonos beam2 registered in Spain and English language was selected but emails are all sent in spanish.  How do I receive my emails in English?

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Schlumpf
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MMcCallContributor I
asked in Speakers
Play 5 Gen 1 Power Cable

Hi, does anybody know if it's possible to purchase a replacement power cable for a Gen 1 Play 5?   It appears that Sonos no longer supply them. Thanks 

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Flemming HansenContributor I
posted in Speakers
Fabriksindstilling

Hvordan indstiller jeg mine SL højtalere til fabriksindstilling?

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Airgetlam
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mikehuggContributor I
posted in Speakers
When on Vacation

When I take a long vacation, I leave my Sonos speakers plugged in.  Is that OK

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controlav
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therealmattsContributor I
posted in Speakers
iPhone lock screen controls

I wrote to Sonos customer service and was told to start a thread because that was the only way to get a change implemented – getting the community to ask for it back. I was told that otherwise, nothing will change.Please bring back lock screen controls to iPhone.The sonos app is slow and has bad user experience, it requires way too many clicks for EVERY thing. Taking the ability to skip songs and change volume from my phone away makes this product a lot worse.Please upvote if you’re having the same issue, as that seems to be the only way someone MIGHT listen to the feedback.

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SolomanContributor I
asked in Speakers
play5 now an orphan

I have just tried to add a Beam Gen2, unfortunately I have found I cannot add my Play1’s or play5 to the same system.in an endeavour to add at least the play1 (I have 3) onto the same system as the beam I disconnected the play5, I now cannot reconnect the play5 back onto my Sonos S1 system.please help.

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johnpsmythContributor I
asked in Speakers
Sonos and mobile on same network, error message

After having connection issues I decided to re connect my system. An article I read suggested installing with the router 5ghz temporarily disabled. Did this and all fine, enabled it and instantly get the message that Sonos and phone need to be on same network.Message fix suggests updating network, I just don’t that to cause problems, if it’s the only way to go then ok.Short of disabling permanently the 5ghz what can anyone suggest? Router is a Virgin Hub5, I’m sure their is a fairly simple answer to this, please!

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Stanley_4
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Markie2Contributor I
asked in Speakers
Connecting play5 to Sonos1 app

Opening sonos 1 app asks me to join sonos 2 but I want to add play 5 speaker to sonos1, not sonos2

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Stanley_4
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MiketheDTrending Lyricist I
asked in Speakers
ERA 300 stereo - how to tell L from R after setup

Hi.  New to Sonos but love the speakers, the sub and the sound.  Had an ERA 300 and sub setup in one room and decided to add a second ERA 300 to have a stereo pair.  Did so and created stereo ppair in the app.  May be a dumb question, but can’t figure out how to tell left from right speakers now that they are both set up.  Any help appreciated.

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Andrew KContributor I
asked in Speakers
Random speaker changes

We have 5 Sonos speakers in various rooms. 3 in our shop, sound bar, one in a back room. All via wifi. Stream music usually from Spotify. Stream during the day always to the same 3 speakers which is our default for last 3 years. About a week ago, (just after a full town power outage) Sonos randomly shuts down 1 or more speakers and turns on the back room speaker. Happens constantly now. Trying to change back to our usual three often they do not show up as discovered until we tap in and out of speaker list. Have rebooted modem, uninstalled and reinstalled Sonos app on iPhone, restarted iPhone. No idea what to do. 

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Airgetlam
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Pedro ApContributor I
asked in Speakers
Sonos Room

Is it possible to connect Room and Mini SubWoofer?

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Airgetlam
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foxleybob
asked in Speakers
set up a previous factory reset Sonos 1

Hi.I have a Sonos  1 new about 4 years ago.It started playing up and i ended up doing a factory reset.But now I can’t seem =to set it up again.Can someone tell me where i might be going wrong please?

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vcioriciContributor I
posted in Speakers
Please help me to check the warranty for Sonos One

I want to buy a second hand Sonos One Gen 2. Please help me to check the warranty for Sonos One with sn: ******************** Many thanks in advance Moderation Edit: Recorded and removed SN.

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Sotiris C.
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theusualtomContributor I
asked in Speakers
Sonos Era 100 PlayStation 5

Can I connect my PS5 to the Sonos Era 100 using the Sonos in-line adapter and an adapter that plugs into the front of the PS5? I've seen people do it with other speakers.

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Schlumpf
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M-BeachContributor I
asked in Speakers
pair speakers to stereo

I have an IKEA Symfonisk Floor Lamp speaker and an IKEA Book shelf speaker. Can I pair these as stereo speakers? Both are new purchases in 2024.

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Airgetlam
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jimbob123Avid Contributor I
asked in Speakers
Multiple speakers in same room

HiI currently have a Sonos Amp powering a pair of non-Sonos ceiling speakers. I would like to put additional speakers at the far end of the room.For logistical reasons, running cables will be tricky, so I’m looking at the Era 100.My question: Could I have a pair of Era 100, working as a true pair, in the same room as the Amp, and have everything play nicely?Thanks Jim  

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Tom_zhContributor I
asked in Speakers
Only one speakers play in stereo pair

Good day, I have the following SONOS setup in my flat (65m2):2 Five, 1 Sub - Living room 2 One - Kitchen 2 Play:1 - Bedroom 1 Play:1 - BathroomConnected via Sonos Boost (Boost is connected directly to a UDM Pro Port, same default VLAN), all stereo pairs except in the bathroom. All updated to the latest version 16.1. Normally all speakers play together / all rooms are selected to play the same music.I have the following  issue:Very often (but not always), when I start playing music from the mobile app (android 14, tried on a Pixel, Samsung and Xiaomi device), only 1 speaker would start play in the stereo pairs (always the same speaker, the right one) when various rooms are selected to play. The other speaker in the stereo pair does not play music (no matter if streaming or local). In order to get the second speaker in the stereo pairs to play, in need to unselect all rooms (let only one room play), as soon as I unselect the rooms, the room that is remaining active for playing music cuts

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Airgetlam
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