Answered

Era 100 is not registered

W

Hi all, I bought a second Era 100 today and tried to register it. Sadly no joy.

The speaker appears in the app and connects to the internet. My Sonos app is up to date, have turned router and phone off/ on etc following advice on previous posts here. 

I have another Era 100 bought a few weeks ago. It registered first time and I’ve had no issues with it.

One possible issue is our network: TP-Link Deco 9 mesh. I haven’t tried connecting the second speaker by Ethernet  but could try that.
 

All suggestions appreciated, thank you

 

 

 

 

 

 

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Best answer by webmink 8 May 2024, 23:33

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25 replies

webmink
Userlevel 6
Badge +5

You should call Sonos and they will most likely get you sorted very quickly. https://support.sonos.com/contact

Support musicians by buying music instead of streaming.
N

I’m seeing the same issue on my tp-link deco mesh network. Both my Play:1 and Playbars are showing not registered. When I click on “fix it” my app crashes.

I have tried multiple factory resets. Restarting the routers. Disconnecting/Reconnecting Sonos boost. No luck

 

 

K
Userlevel 2

Same for me!!! Following! Also not sure if related but I also have TP-Link DECO mesh network (Deco XE75 Pro)

 

----

 

Just decided to add Sonos to a new room (2x Era100 + Sub Mini).

 

I already have an Arc+Era300+SubGen3 in my living room and Move2 in my Kitchen. Setup on my existing Sonos speakers have always been a breeze. Sadly (and presumably due to the new iOS app) I am not able to add my new Era100s and Sub Mini. They do seem to connect to my WiFi, but are now showing up in app as “Not Registered” and attempt to fix keep failing.

K
Userlevel 2

You should call Sonos and they will most likely get you sorted very quickly. https://support.sonos.com/contact

 

Gave up after 60 minutes on hold 😪 hopefully this isn’t typical and it means my issue affects everyone and they’re “on it”.. Trying to remain optimistic.

R

I bought an Era 100 today and am having the same issue. Speaker comes up in my app as ‘not registered’ and I’ve tried all trouble shooting steps and it still won’t connect. 

S

I have the same Problem 

webmink
Userlevel 6
Badge +5

You should call Sonos and they will most likely get you sorted very quickly. https://support.sonos.com/contact

 

Gave up after 60 minutes on hold 😪 hopefully this isn’t typical and it means my issue affects everyone and they’re “on it”.. Trying to remain optimistic.

I got through in under a minute yesterday when they opened at 8am in the UK, but I guess the defective app update has generated a tsunami of calls. It’s worth keeping trying as the techs are excellent. But given so many people have an issue maybe @Corry P or @Jamie A  or another staffer can jump in here.

Support musicians by buying music instead of streaming.
K
Userlevel 2

I feel somewhat relieved knowing others are suffering from the same issues. It gives me hope that it will be resolved sooner rather than later. In case any support people read these threads (I’m new to the forums), I’ll also add that doing the following (all at once) did not help:

  • reboot entire mesh network / routers 
  • reboot iphone
  • unplug , re-plug the Era100s
D

Same issue here. I tried resetting everything and I also tried connecting via ethernet and that hasn’t worked either.

K
Userlevel 2

Problem solved thanks to Jose from tech support. The solution was simple, so I hope it helps others out there.


Sign out of the app, Sign back in… Then the “Fix It” flow under the “not registered” devices worked!

 

Good luck!

P
Userlevel 4
Badge +2

I also have this problem.

But your suggested fix didn’t work for me

R

Problem solved thanks to Jose from tech support. The solution was simple, so I hope it helps others out there.


Sign out of the app, Sign back in… Then the “Fix It” flow under the “not registered” devices worked!

 

Good luck!

This worked for me! 

P
Userlevel 4
Badge +2

Here is a way to get this done

 

 

K

 

Problem solved thanks to Jose from tech support. The solution was simple, so I hope it helps others out there.


Sign out of the app, Sign back in… Then the “Fix It” flow under the “not registered” devices worked!

 

Good luck!

THANK YOU SO MUCH THIS WORKED

 

P

Same problem here.  Multiple devices working, 2 devices are not (play 3 and era 100). Have tried the sign in, sign out it does nothing.  Fix it flow immediately crashes the app across both iPad and iPhone.  
 

one hour hold time to reach tech support is not an acceptable answer no matter how good the techs might be.  

S

The transfer worked for Era 100 as the above link, also copied here: 

https://en.community.sonos.com/speakers%2D229128/found%2Da%2Dworkaround%2Dfor%2Dthe%2Dproblem%2Dcaused%2Dby%2Dnew%2Dsonos%2Dcontroller%2Dapp%2Dwhen%2Dadding%2Da%2Dnew%2Dspeaker%2D6892626?tid=6892626

 

However my Era 300 is still ‘Not Registered’ and after multiple resets and direct connection to router, I am at dispair of how to solve this. The online chat is useless also - I tried twice and got to end of queue to only be signed out. No telephone support on Saturday is unhelpful.

P

The transfer worked for Era 100 as the above link, also copied here: 

https://en.community.sonos.com/speakers%2D229128/found%2Da%2Dworkaround%2Dfor%2Dthe%2Dproblem%2Dcaused%2Dby%2Dnew%2Dsonos%2Dcontroller%2Dapp%2Dwhen%2Dadding%2Da%2Dnew%2Dspeaker%2D6892626?tid=6892626

 

However my Era 300 is still ‘Not Registered’ and after multiple resets and direct connection to router, I am at dispair of how to solve this. The online chat is useless also - I tried twice and got to end of queue to only be signed out. No telephone support on Saturday is unhelpful.

Thank you! This worked for me. 

C

Problem solved thanks to Jose from tech support. The solution was simple, so I hope it helps others out there.


Sign out of the app, Sign back in… Then the “Fix It” flow under the “not registered” devices worked!

 

Good luck!

Works Perfect same Problem As described follwed all the customer support tips, however the answer is sign out and sign back in to the App ERa the connected next time round . thanks for posting

E

Problem solved thanks to Jose from tech support. The solution was simple, so I hope it helps others out there.


Sign out of the app, Sign back in… Then the “Fix It” flow under the “not registered” devices worked!

 

Good luck!



Same issue… This is what WORKED!   Sign out… Sign in to app again… Registration worked.  Updates were able to complete.   45mins on with Tech Support only wasted by them trying to get me to reset my WiFi Router and erase all my network settings.

R

Problem solved thanks to Jose from tech support. The solution was simple, so I hope it helps others out there.


Sign out of the app, Sign back in… Then the “Fix It” flow under the “not registered” devices worked!

 

Good luck!

Worked for me. In my case I was adding two new era 100 to make a theatre. I updated the app but found I needed to uninstall and reinstall from scratch before I could see my existing system. Then I couldn’t add the two new era 100 as they would not register, I logged out of the app and signed back in a total of two times and they registered ok and added to my existing system 

P

Account > app preferences > reset app

log back in and try again.  My Era 100s registered and paired with my Beam. 

M

Signing out and signing in work for me. Thanks for the tip!

T

Problem solved thanks to Jose from tech support. The solution was simple, so I hope it helps others out there.


Sign out of the app, Sign back in… Then the “Fix It” flow under the “not registered” devices worked!

 

Good luck!

 Worked for me too!

S

Era 100 Pair added fine when purchased. One of the pair stopped playing (5 other S speakers going so it was hard to tell) after a power outage? Tried adding again...you guessed it “not registered” “Fix It” didn’t. Did all the usual. Tried following the log out log in suggestion and the transfer system suggestion (It only worked for one of my Sonos Ones (I have 2 Play 1s, 2 Sonos Ones and 2 Era 100s). Tried from another phone (mine iPhone 15mx and iPhone 14). Spent 1.5 hours in chat going through numerous attempted fixes...nothing works.

Tech support chat ended with him saying I’d have to phone tech support.

Really disappointed with the new app and the ability of Sonos to get on top if this issue! As if the S1 to S2 abandonment (bye bye Play 5) wasn’t enough :-(

 

S

Era 100 Pair added fine when purchased. One of the pair stopped playing (5 other S speakers going so it was hard to tell) after a power outage? Tried adding again...you guessed it “not registered” “Fix It” didn’t. Did all the usual. Tried following the log out log in suggestion and the transfer system suggestion (It only worked for one of my Sonos Ones (I have 2 Play 1s, 2 Sonos Ones and 2 Era 100s). Tried from another phone (mine iPhone 15mx and iPhone 14). Spent 1.5 hours in chat going through numerous attempted fixes...nothing works.

Tech support chat ended with him saying I’d have to phone tech support.

Really disappointed with the new app and the ability of Sonos to get on top if this issue! As if the S1 to S2 abandonment (bye bye Play 5) wasn’t enough :-(

 

After spending an hour on the phone with tech support (rebooting router, checking wifi extender settings etc etc...seeing the system completely disappear, having the tech remotely restart computers I ended up with only Play 1 and Sonos One pairs working. New Era 100s that worked fine for a few weeks not appearing.) 

 

Techs solution was to send me email instructions so I could repair the wifi system “problem” myself! Honestly...one tech says can’t fix it so call tech support and that tech support says can’t fix it (I hear you. I’ve been dealing with this software problem a lot!) so here are some steps to try and take.

 

Seems a major cop out to blame the Sonos problems on speakers that are “confused” (his words) but my wifi router with extenders (Unifi) plugged into ethernet switch. The system worked fine until the SW update. In this day and age the developers MUST know that a modern house has other devices on the wifi system (lights, ovens, blinds, etc.)...to not be able to integrate their SW into this environment is not our problem...esp when the speakers are not usable without it.

 

This morning my speakers appeared (not registered) so when I clicked “Fix It” and followed the instructions...they worked. But it took three tries to create a stereo pair...and when the system restarts to play music from Qobuz using the Sonos app the music circles around one speaker at a time like a Who recording on an old Quadraphonic stereo...takes two or three circuits until it settles down. Music will now stop and start randomly. If it wasn’t so frustrating it would be funny.

 

Paying for a tech to come in and look over the wifi and network set up to see if there’s an issue.

 

Do better Sonos!

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