Speakers

La nouvelle appli est une catastrophe. Elle crée un décalage du son entre mes équipements. Il faut corriger cette appli très rapidement ou décider de revenir à l'ancienne version. Je suis très très déçu. Moderator Note - Translation by Google: The new app is a disaster. It creates a sound delay between my equipment. You need to fix this app very quickly or decide to go back to the old version. I am very very disappointed.

Bonjour, une de mes ERA 100 utilisée en surround s’est déconnectée et ne s’allume plus. reset impossible, j’ai changé le câble et elle ne fonctionne toujours pas. merci pour votre aide.  Moderator Edit: Google Translate- Hello, one of my ERA 100s used in surround has disconnected and no longer turns on. reset impossible, I changed the cable and it still does not work. Thanks for your help.

WHAT ON EARTH  IS GOING ON WITH SONOS!!My radio station is CONSTANTLY cutting out every few minutes, been happening this past year now and again, but today is horrendous!Nothing has changed re set up etc, when I googled it says most likely wifi, but its definitely not, as It never used to do this at all and nothing has changed😡Its literally every minute or so, Im so frustrated with Sonos, to the point where I actually HATE IT!  Is it happening to anyone else?I will never ever recommend it to anyone, had it for years and always loved it, now its just problem after problem.The new update is absolutely so  disappointing too!!  

I am compelled to write this message here because there is no other way to address my issue. The chat and phone support are not available in my language, and there is also a character limit in the chat. The following text has been translated from Greek to English by AI.On April 24, 2023, I purchased a pair of Five speakers from your EU website (two years warranty). A few days ago, one of the speakers malfunctioned, and I took it to your authorized service partner in Greece (Damkalidis).To date, you have responded to your partner that "the warranty is not recognized because the product was first activated in 2021." Your partner emphasized that this is a refurbished product, and it is logical for the first activation date to precede the purchase date. Despite providing the purchase invoice and a screenshot of my order through my account, you reiterated the same response, "we do not recognize the warranty."I would like to highlight that you have the ability to verify when the product was

I can not get pass the terms of use and license. It ask what country and I can put in USA but it will not scroll down or show any kind of button to move on. I have no access to 3 of my 4 speakers. Very frustrating.  Also I can not get through to a representative either through chat or phone.

Radio and Spotify keep cutting out. Suggestion is to change the network number but that is greyed out in settings. No clue what to do. Recent issue. 

Since this latest update my system is terrible, will not connect to speakers then drops each speaker off and on whilst music is playing, true play and the EQ constantly resets itself and I contact Sonos support and just get an automated response email. Sonos I feel are at the forefront of music technology but they are miles behind on customer service. Staring to feel I wish I had never brought any Sonos kit. Does anyone else have the same issue or knows of a fix. 

hi, mi sonos one sl can`t update, I tried all ways to do that, i follow the advice on the sonos web but i cant update them, I need help for that, thanks

My Sonos One (Gen 2) speakers are not reliably connecting to my network after router was replaced. I have unplugged speaker, and plugged it back in. Using Sonos app on my iPhone, speaker is not found

Hello anyone able to suggest how to resolve on going issue we are experiencing loading any content from Apple Music or Spotify since the last Sonos update? Our system worked perfectly for 4 years and now nothing works? I get an error message unable to load content / something went wrong? We have logged in and out, tried to reboot the system, nothing.   We have stable internet service and most speakers are hardwired to our central components HELP? 

I am trying to Connect a sonos One sl.  and i Get this message (see image below)it is connected but doesnt show in the app. When i unplug and plug again it just asks me to Connect all over again. i can however Play music directly from the Spotify app. It shows up as «unknoown room»  

No matter what I do to my play:one speaker I’m unable to locate it with the S2 app. What is the trick here? I previously gone through dozens upon dozens of resets on the speaker and now the speaker is unable to be located with this new S2 app or the prior S1 app, which simply redirects me to the S2 app. For those of us not following the minute by minute Sonos app/speaker changes, what is the trick to getting this to be recognized with the new mobile app?

Had a play 3 for years. It was amazing, almost magical. The app worked great, sound and song selection from my buttons/lockscreen - and it worked flawlessly. Always. Now I’m so frustrated I’ve created an account to vent. For the last several years Sonos is almost unusable. More so w the latest app. Like a minute or two to change an Apple Music et al playlist. Want to change the volume? 10-20 seconds before the app finds the Sonos, connects, figures out what song is playing, then allows me to change volume. Every time. Not just the latest Sonos app, the last two iterations for sure. the only thing is the sound - it’s really good. If I switch to play 5 I think I get Bluetooth and AirPlay - does this mean I never have to use the useless app? Instantaneous controls like every other f’ing speaker out there? fyi it’s not a network issue. I move the play 3 everywhere and it doesn’t matter. Nor do I have an issue with any other device. Ever.  apologies for the long rant, just fed up and Sonos 

Why does the microphone not turn on on my speaker?

Many people seem to have had a problem with trying to change the name of a speaker, and finding that the name reverts to it's original. Most solutions offered suggest adjusting settings in Apple Home or HoimeKit. But I had this problem even though I don't use Apple Home. Sonos support werent able to help, but I think I've found a solution.You need to use a mac connected to your iphone or ipad. In finder, navigate to Library/Application Support/Sonos/jffs/cached_hh. You'll find a file named Sonos– followed by a long alphanumeric. Open this file in text edit and use Cmd-F to search for the original name of the speaker. Change the name to the one you want to use. Close the file.That should fix it. It worked for me.Good luck,Colin White

Friend purchase this for me and I've tried on numerous occasions to set this up but it won't seem to let me.  Reboot it several times but nothing.  Gets to the point where the device is set up, asks me where it's located and then it checks for updates.  I get a 1011 error and then it closes and my device doesn't show on the sonos app.  Is this a known issue and how do I get around it?  Tried to phone sonos and the wait time was 80. Yes, 80 minutes.  I really want to complain about how terrible and unnecessarily complicated everything is but I'll save thay for another day.  Really not impressed so far.  Can someone please help?  

Bonjour,Après une longue période de non utilisation, je ne sais plus comment remettre en fonction une enceinte One SL. Merci de votre aide.Cordialement.Jean-Marc  Moderator edit:Google Translate- Good morning,After a long period of non-use, I no longer know how to restart an One SL speaker.Thank you for your help.Sincerely.Jean Marc

I am trying to connect my Sony turntable to my Sonos One, but I do not hear anything indiacting they are paired> Can you connect them?

If I link my turntable to one era 100, will it play through all my system?

Are refurbished sonos products available in the UK

My sonos move was working fine connecting to bluetooth and playing music, but i wanted to connect it to wifi and use the sonos app with it, which it was refusing to do. So i reset the sonos move. (i suspect wifi  connection wasn’t working because i live at a new house different from where I set it up). Anyhow, I did a reset of the move to see if this would help. Now it needs to be set up again.The application now is able to identify my sonos move, but says i need to update the sonos move in order to finish setting it up and use it. So I accept, and I wait for it to update. But the update is taking very long, so long that the move eventually stats flashing red. Am I supposed to keep waiting for it to finish after this red light happens or no? if it ever will finish updating, I am not sure. I can wait longer I suppose but it is taking a very long time. And the move shouldn’t be broken, the bluetooth was working perfectly fine before i reset the device.

Why do they make this seemingly impossible?! Every time I change broadband provider I have to reset every Sonos product I’ve got, losing everything!!!Is there any better way of doing this. I have a One, 2 x One SL and Beam. When I open up the Sonos app I get a screen that says welcome. Add a speaker or join existing system. 

For the past several months my Sonos app keeps asking me to set up a new system, as soon as I click the set up button it reverts back to my already set up system. It happens again if I am playing a song and my phone goes to sleep, as soon as I try to switch songs the app says error then asks me to set up a new system again. VERY ANNOYING. The app is updated. 

Trying to add payers hardwired to my network, they add then vanish. Sonos arc added however couldn't complete TV setup. Had to borrow a friend's iPhone and then I could complete TV setup. 

HiSince the new app I have been experiencing issues with one pair of speakers in one room.Firstly one speaker unpaired and became unresponsive - this required a reset and part of this was that the remaining speaker was showing but I could not control the volume or connect a source to it.The slider bar was inactive, and when clicking on a music source it spooled and the just says “something went wrong”.I am now having to play the source in another room, then add the room I am having problems with, adjust the volume and then remove the other room - then the volume control bar is active🤷‍♂️ This, the lack of sleep function and removal of connecting to my music library has be scratching my head! Anyone else ?