Speakers

play 1 - been offline for a couple of years, did all the factory resets etc, the soeaker is working becuase it played a sound during a software uodate. but for rhe life of me, i cannot get it to connect on tge app. the app cant find it. help!

Can a single Era 300 be used to process Dolby Atmos through an LG smart TV without a soundbar? Likewise, are the ‘spatial audio’ capabilities produced by a single unit?  I appreciate ‘surround sound’ but rather am looking for a single unit which reproduces multiple ranges. TY

I’ve got Sonos Amp + Sub with a pair of KEF Q150. Looking to replace the Q150 with Beolab 18. How can I connect? Thanks. Beolab 18 First time setup Beolab has toslink and RCA. 

Only 1 speaker in connection of 2 lacks yet WiFi is fine. Please hit me with suggestions to troubleshoot

I moved and trying to set up my system, and the app is saying I am not connected to the internet, but I am receiving notifications that I am connected. Please help

Hola muchos saludos.Hace unos días tuve un problema con un parlante sonos play:1, resultó que por alguna razón con la versión más reciente de la aplicación Sonos S2 no podía agregar mi parlante a mi nueva red Wi-Fi estuve Intentando hacerlo desde la aplicación es uno, pero lamentablemente no lo logré. Leí algunas preguntas en este sitio y. Lo único que encontraba era el mensaje que estaba disponible en la página oficial de sonos, donde decían que la versión 80 y posteriores no permitían hacer downgrade de S2 a S1, entonces Procedí a buscar fuera de los sitios oficiales de zonas, una versión más antigua y logré conseguir. La versión. Qué se lanzó en mayo del 2024 entre a esa versión y logré configurar correctamente mi sonos sin ningún problema. No hizo falta hacer el downgrade. Al parecer la nueva versión de Sonos S2 Controller tiene algún problema que no permite configurar el parlante. En todo caso para quienes tengan ese problema. Lo que tienen que hacer es lo siguiente: 1. Eliminar t

I have a Play 1 device and have recently changed internet provider. If the device is plugged into the new router, all works fine as far as the set up goes, but as soon as I unplug to go wireless, the app stops working, as if there is no device. I have factory reset, and the device works normally with the green light and chime, etc. The problem appears to be localised to the  wireless end of things, but I can’t think what it might be. Any help would be appreciated. 

From the look of it apple will update airplay2 soon and we will be able to get dolby atmos from airplay2! https://www.digitaltrends.com/home-theater/spatial-audio-airplay-dolby-atmos/?amp this means i guess we can dolby atmos music without relying on sonosnapp? No pun intended, for my spotify or general music playing i almost go to airplay2 by default maybe because it’s an old habit.  what do you guys thinl?

Can the black shipping bag remain on the Sonos Five while in use? I’m putting two Fives in a finished and temp controlled garage man cave that may have a little dust from time to time. 

All worked fine yesterday, today..... all 4 of my devices: MOVE, ROAM, 2 PORTS have defaulted to "out of the box".So effing frustrating that every weekend it's another issue.  Last few weeks wouldnt let me group, said "can't connect" or whatever, now none of them know what network they are supposed to be connected to.  Nothings changed since yest, internet, wifi all fine.I just want to listen to MUSIC!!!!Moderator Note: Modified in accordance with the Community Code of Conduct.

Hi There,I have some troubleshootings with the configuration of my ONE SL device.The devices never appear into the SONOS app.I saw that I was not the only one to have this kind of issue, and I followed all the steps of this topic :Unfortunately it still not woking properly.I always have a 1101 error code during the process.Or the problem comes from my router (I assigned a static address to the device and open all the protocols availables : AH - GRE - ESP and ICMP), or the problem comes from the SONOS hardware.Does anybody could help ?

Hi all,For many years I’ve used two Play 1s with no issue. Two or three weeks ago however they both disconnected from my system. I was able to readd one (however it doesn’t show in my Sonos app, just in Spotify?), but the other won’t. I’m able to get to the point where it says the Play 1 should “chime” to be registered by my phone, but it never does chime. I tried calling support but after waiting 1 hour + and getting ahold of a person, the call was disconnected and I received no call back.  Any advice? Thanks.

Hello,I am very new to all this. I have a Sonos Arc, Era 300, and Sub. I have installed the Sonos app.  My music streaming services are the following: Qobuz and Tidal.I mostly use Qobuz. I only listen to HiRes albums. Nonetheless, my ignorance comes to the topic of how to play HiRes music with my Sonos system. Thus, how to play HiRes with the Sonos? Do I just use Airplay when I am on the Qobuz or Tidal app, or alternatively select the Sonos system directly (which is called ‘Stuen’ in my case, please check the attached image)? Or to play HiRes with the Sonos system, do I have to use the Sonos app and play directly from there? I am not sure which option makes sure that the system plays HiRes.   

  Intestersting read about software update chat  Give me a moment to connect you. Chat started with Stefan N Hello, my name is Stefan. Your case has been reassigned to me and I'll be happy to assist from here. Please allow me a moment to review your ticket so we can pick up where you left off. In the meantime, feel free to provide me with any additional details you think might be helpful. i would like to congratulate the developers for bricken my sonus 1 speaker system upon app updating my music lib has disapeared and when trying reconect it comes back with error 913 upon looking on web it is a common issue please advice how to rectify Thank you! This revitalization of the Sonos app is our most ambitious software update yet, and aims to address what our customers have been asking us for. It’s a huge undertaking, and we are taking the time and effort to ensure all features work seamlessly and meet both our standards and the standards of our listeners. With this commitment in min

I want to move some of my existing, older Sonos products from my primary home to my vacation home. In my vacation home I just bought a new Sonos Beam Gen 2. Can I group this with an older Sonos Play:1 and Sonos Roam (gen 1). Can I group all of these in one group and play synchronized music? Also, I’m pretty confused on the various apps. Ideally there would just be the Sonos App that works with all products. However reading through this forum and doing some online searches it appears there are the following:Sonos App Sonos S1 App Sonos S2 AppIs that correct? And which app do I need to use to create a group of Sonos Beam (Gen 2) + Roam + Play 1? 

I have a Sonos Playbase and Sonos SL at home, and a Sonos SL in the office.Every time I switch locations, I have to go through a frustrating process to reconnect my devices to the app. Here's what happens:At Home:“No Products found” Go to System Settings > Update Network Follow the prompts and enter the WiFi password Press the buttons on the back Devices connect to the appAt the Office:“No Products found” Go to System Settings > Update Network Follow the prompts and enter the WiFi password Press the buttons on the back Devices connect to the appBack Home:“No Products found” Go to System Settings > Update Network Follow the prompts and enter the WiFi password Press the buttons on the back Devices connect to the appAnd this cycle continues every time I switch locations.Has anyone else experienced this? How can I resolve it? Let me know if you need more information. 

Hello,I have this open kitchen/ l living room area, as visualized in this image: Yes… I know... only one simple Sonos One mounted near the ceiling on small piece of wall next to the kitchen wall.My goal is to upgrade this place, keeping the focus on music listening. The kitchen area is where we are the most while listening. Let me take you through the journey in my mind so farEra:100 has line in! Ideal for my project-T vinyl record player (that I can connect to the Sonos setup).It will fit perfect on the vinyl table. Maybe better switch my Sonos one with another era:100 as well for some pairing? I hear good things about stereo pairing, they even “challenge” a good pair of era:100 with single devices like era:300s  Hmm, the era:300 has line in as well. It is made for larger rooms, and might do the room more justice than the era:100 series. It has enough breathing room when I put it on the vinyl table (see picture). It looks like this thing was made to fill a room with sound, exactly wha

Hey all, shot in the dark here given the current turmoil with everything Sonos, but since the update, three of my speakers have simply died. I’ve moved them to new outlets, swapped out working speakers were it was placed and they are fine…I’m at a loss. two play 1’s and one Sonos 1.  any ideas of how to revive these? I thought maybe the first (oldest play 1) was just a fluke but two more have died in the last month…all since the first release of this s*** app.  Appreciate any insight. Will reach out for phone support but have heard horror stories of wait times.  thanks all.  Moderator Note: Modified in accordance with the Community Code of Conduct.

New to Sonos. No matter what I do I cannot stop an incessant music feed to speakers. 

Hi, I recently got this problem where my sonos one does not want to connect to my wifi in the app. I have tried to reboot my router and even reset my speaker a lot of times already. It appears in the app when trying to install it again, but in the end it is unable to connect to the wifi. I can play music with airplay still… so it feels like it is an app issue? Can someone help?

I am considering buying a portable sonos speaker. Looking on the Sonos web site I can review and place an order but am I correct that I will also need to purchase a router? There is no reference to needing one etc.

Often having the problem “No products found” in both iPhone and Android Sonos App.There is NOT a network problem since I can ping all of my 4 speakers.Also, I do not have the same problem from Mac OS Sonos App.If I restart the app or stop/start Wifi, it often starts working.It is so annoying and totally unacceptable of an expensive product that used to work fine before upgrading to S2.Please confirm this is a known problem you are working on with high priority and please let me know when we can expect an update that fixes this problem…?   

I am having a lot of trouble with the Era 100. It continues to not connect in my app. I had another one that I returned, since not even tech support could tell what was happening. I’ve reset my internet, I’ve applied static ips to all my speakers. It fails to connect when I select only the era 100. why am I having this problem??!

We are on a new Google Wifi Pro network and have nine speakers and nearly nothing is working and it is certainly not working consistently. We've had this network for a couple weeks and everything was working but everyday it is a little different in terms of what works and how. I have to believe there must be some setting(s) in the Wifi that could be the problem but we're running a stock, unmodified, default settings configuration. Sometimes the speakers will work from Spotify running on a PC, sometimes speakers don't show up, sometimes groups don't show up, sometimes it works and then stops working. We are running a bed and breakfast and have invested thousands in these speakers and they are slowing driving me insane. I've also invested in Sonos Pro thinking maybe that would be the difference. Is there a special configuration for Sonos or the Google network I should be using?

When i try to connect speaker firstly speaker is seen in app but on next step in update ends up to bo faliure