Speakers

I'm not sure if a c-suite individual came up with the idea of changing a perfectly good app, and turning it into something that constantly fails. My speakers are always syncing and system not found.  I've spent thousands on this system and I'm extremely disappointed. When will this be fixed

I’ve had my sonos arc since march of 2022 and as of this year added surrounds (2x ikea Symfonisk) and the sonos sub (gen 3) and everything was working fine for those 5 months up until 2 days ago. Any sort of 5.1 audio thats passed to sound system sounds extremely muffled when it comes dialogue. I did some playing around with it and it seems each individual channel sounds normal except for the center channel on the sonos arc sounds normal.I currently have the arc plugged into my LG C1 into the eArc port and have the audio output from the TV set to Auto. Switching to PCM does make it dialogue sound clear but I assume thats because its limiting it to PCM 2.0 in everything I’ve tried. Switch to passthrough has no effect.I was wondering if anyone has experienced something like this and had a fix for it, or if my unit is already defective after only 2 years. Thanks

I had two Sonos Five that I sold privately. The buyer is a little discontent because the touch controls do not work on the one of the players, or at least the play/pause buttons. This is something I never have noticed myself since I never used these button. He sent me a text message from a Sonos chat that suggested that it is known some Sonos Five indeed have this defect. Since I bought the players in 2020, it’s too late to claim any warranty.Anyone who have run into this and can confirm?Yes, I know that there it possible to turn off these button, and I probably had made that configuration change. However, since I did a factory reset before the buyer picked them up, that should not matter. 

I connected my Symfonisk with the app a few hours ago and it worked perfectly fine. I turned of the speaker, turned it back on to play some music again a bit later and it sounded like there was a cup over the speaker. Terrible audio quality. I resetted the speaker but now when I try to connect the speaker and app again, the app doesn't recognize the audiocode and when I try to put in the code manually, the whole app just crashes. Can anyone help me with this problem?

Just got a new Symfonisk and trying to connect it to my system. Currently have a Playbar + Sub set up in a TV room and a Five in the the living room. Have been going through the new app to set up the Symfonisk and have tried almost everything. Have had it do the chimes, though won’t finalize. Have typed the device number after that, which always fails. Have connected to the router via Ethernet directly, using a new connection and even using the ethernet cable I have set up with the Playbar. All fails. I’m ready to smash this thing out of frustration and the small satisfaction I may get. This is truly horrible, and Sonos Support gives me a bot that only repeats itself with no actual solutions/suggestions and a phone number that has an 80minute wait. Really hoping someone has a suggestion or maybe has gone through similar and had success. 

Hello everyone!I have a mega problem that makes me hate my Sonos Play:1. I explain to you. A few months ago, when I was listening to IHeart Radio, the music cut out frequently. So I decide to reset my Sonos and now it's impossible for me to activate its wifi. I think the cuts were due to the fact that I was on 5 GHz by mistake. So I connected my iPhone to 2.4 GHz and with an internet wire connected to my Sonos to reconnect. I've been trying to find the problem for almost 12 hours now but without success! I'm really running out of patience. Help me please!!!P.S. I am French Canadian so I use Google translate to make myself understood. THANKS!

Hi guys, I have a Sonos Beam that I want to connect but I can't get it to work. When I try to setup the beam and I reach to the part when I have to place the phone near the beam to hear the sound code, the phone (Samsung s24+) doesn't seem to "hear it". (And yes the microphone is allowed in the app settings).I tried the same in an old OnePlus and it worked with that phone. LolModerator edit: combined posts 

How do I fix it?  I have an iphone with the new app, and when I update my sonos desktop software, music library is gone. Never I buy again sonos each time is complicated

Ok, new to the Sonos product family but what I am wanting to do is to have a Turntable with wireless speaker/s that can be used with the turntable as well as with streaming music, TV audio, etc.  It looks like if i get the Project Debut Sonos Edition turntable i would need the ERA 100 with the line adapter cable.  I am assuming the i could put the ERA 100 next to the turntable connected to it with the line adapter cable.  If i were to also get two ERA 300 speakers and put them on each side of a TV in another room….does the ERA 100 that is line connected to the Turntable allow it to also play the music on the 2 ERA 300’s?    

La nouvelle appli est une catastrophe. Elle crée un décalage du son entre mes équipements. Il faut corriger cette appli très rapidement ou décider de revenir à l'ancienne version. Je suis très très déçu. Moderator Note - Translation by Google: The new app is a disaster. It creates a sound delay between my equipment. You need to fix this app very quickly or decide to go back to the old version. I am very very disappointed.

Bonjour, une de mes ERA 100 utilisée en surround s’est déconnectée et ne s’allume plus. reset impossible, j’ai changé le câble et elle ne fonctionne toujours pas. merci pour votre aide.  Moderator Edit: Google Translate- Hello, one of my ERA 100s used in surround has disconnected and no longer turns on. reset impossible, I changed the cable and it still does not work. Thanks for your help.

WHAT ON EARTH  IS GOING ON WITH SONOS!!My radio station is CONSTANTLY cutting out every few minutes, been happening this past year now and again, but today is horrendous!Nothing has changed re set up etc, when I googled it says most likely wifi, but its definitely not, as It never used to do this at all and nothing has changed😡Its literally every minute or so, Im so frustrated with Sonos, to the point where I actually HATE IT!  Is it happening to anyone else?I will never ever recommend it to anyone, had it for years and always loved it, now its just problem after problem.The new update is absolutely so  disappointing too!!  

I am compelled to write this message here because there is no other way to address my issue. The chat and phone support are not available in my language, and there is also a character limit in the chat. The following text has been translated from Greek to English by AI.On April 24, 2023, I purchased a pair of Five speakers from your EU website (two years warranty). A few days ago, one of the speakers malfunctioned, and I took it to your authorized service partner in Greece (Damkalidis).To date, you have responded to your partner that "the warranty is not recognized because the product was first activated in 2021." Your partner emphasized that this is a refurbished product, and it is logical for the first activation date to precede the purchase date. Despite providing the purchase invoice and a screenshot of my order through my account, you reiterated the same response, "we do not recognize the warranty."I would like to highlight that you have the ability to verify when the product was

I can not get pass the terms of use and license. It ask what country and I can put in USA but it will not scroll down or show any kind of button to move on. I have no access to 3 of my 4 speakers. Very frustrating.  Also I can not get through to a representative either through chat or phone.

Radio and Spotify keep cutting out. Suggestion is to change the network number but that is greyed out in settings. No clue what to do. Recent issue. 

Since this latest update my system is terrible, will not connect to speakers then drops each speaker off and on whilst music is playing, true play and the EQ constantly resets itself and I contact Sonos support and just get an automated response email. Sonos I feel are at the forefront of music technology but they are miles behind on customer service. Staring to feel I wish I had never brought any Sonos kit. Does anyone else have the same issue or knows of a fix. 

hi, mi sonos one sl can`t update, I tried all ways to do that, i follow the advice on the sonos web but i cant update them, I need help for that, thanks

My Sonos One (Gen 2) speakers are not reliably connecting to my network after router was replaced. I have unplugged speaker, and plugged it back in. Using Sonos app on my iPhone, speaker is not found

Hello anyone able to suggest how to resolve on going issue we are experiencing loading any content from Apple Music or Spotify since the last Sonos update? Our system worked perfectly for 4 years and now nothing works? I get an error message unable to load content / something went wrong? We have logged in and out, tried to reboot the system, nothing.   We have stable internet service and most speakers are hardwired to our central components HELP? 

I am trying to Connect a sonos One sl.  and i Get this message (see image below)it is connected but doesnt show in the app. When i unplug and plug again it just asks me to Connect all over again. i can however Play music directly from the Spotify app. It shows up as «unknoown room»  

No matter what I do to my play:one speaker I’m unable to locate it with the S2 app. What is the trick here? I previously gone through dozens upon dozens of resets on the speaker and now the speaker is unable to be located with this new S2 app or the prior S1 app, which simply redirects me to the S2 app. For those of us not following the minute by minute Sonos app/speaker changes, what is the trick to getting this to be recognized with the new mobile app?

Had a play 3 for years. It was amazing, almost magical. The app worked great, sound and song selection from my buttons/lockscreen - and it worked flawlessly. Always. Now I’m so frustrated I’ve created an account to vent. For the last several years Sonos is almost unusable. More so w the latest app. Like a minute or two to change an Apple Music et al playlist. Want to change the volume? 10-20 seconds before the app finds the Sonos, connects, figures out what song is playing, then allows me to change volume. Every time. Not just the latest Sonos app, the last two iterations for sure. the only thing is the sound - it’s really good. If I switch to play 5 I think I get Bluetooth and AirPlay - does this mean I never have to use the useless app? Instantaneous controls like every other f’ing speaker out there? fyi it’s not a network issue. I move the play 3 everywhere and it doesn’t matter. Nor do I have an issue with any other device. Ever.  apologies for the long rant, just fed up and Sonos 

Why does the microphone not turn on on my speaker?

Many people seem to have had a problem with trying to change the name of a speaker, and finding that the name reverts to it's original. Most solutions offered suggest adjusting settings in Apple Home or HoimeKit. But I had this problem even though I don't use Apple Home. Sonos support werent able to help, but I think I've found a solution.You need to use a mac connected to your iphone or ipad. In finder, navigate to Library/Application Support/Sonos/jffs/cached_hh. You'll find a file named Sonos– followed by a long alphanumeric. Open this file in text edit and use Cmd-F to search for the original name of the speaker. Change the name to the one you want to use. Close the file.That should fix it. It worked for me.Good luck,Colin White

Friend purchase this for me and I've tried on numerous occasions to set this up but it won't seem to let me.  Reboot it several times but nothing.  Gets to the point where the device is set up, asks me where it's located and then it checks for updates.  I get a 1011 error and then it closes and my device doesn't show on the sonos app.  Is this a known issue and how do I get around it?  Tried to phone sonos and the wait time was 80. Yes, 80 minutes.  I really want to complain about how terrible and unnecessarily complicated everything is but I'll save thay for another day.  Really not impressed so far.  Can someone please help?