Speakers

My system is playbase + Sub + 2x SONOS ONE for surrounds.  Move and Roam in other rooms. Sound works fine from telly via optic cable and can control music via Alexa.  However, I’m getting nothing from the app.  I’ve cycled the router and the speakers in the right order, both deleted and reset the Sonos app, but still nothing. Any suggestions?

Hi! I’ve never had a Sonos product before and just bought a One SL. Initially it showed up in the app and it seemed to all but connected and set up but then I must have entered the WiFi password wrong and now it’s not showing up.I have reset the app, and I think reset the speaker (it flashed orange but then back to white) but I have no clue what to do next. Going a little bit mad. 

Hi, I’ve purchased my first Sonos product a Sonos Ray.  I’ve tried configuring it today via the iOS app but after several attempts and several factor resets the app says the device is added but it doesn’t appear in the app and I can’t see it to use it form apps like Spotify.The steps for adding the device work fine until I add it a “room” and then it throws an error code when it tries to do a system update.  It continues the process saying it has added the device, but as I’ve said, I can’t see anything.So far I’ve tried connecting it to my mesh router network, also to my main ISP router network, I’ve reset all networks and the device several times too.  Nothing has worked so far.Anyone able to advise at all?  Thanks in advance.

I have recently reset all sonos speaker 2x sl1 sub gen 2 and beam gen 2. Now within woth sonos app it will not let me connect all speakers it may if im lucky connect one sl1 and beam but wont connect sub etc....... please help 

Greetings everyone! One of my Era 300 speakers, which was setup on a stereo pair, had to be disconnected to move the connecting cable around a new furniture unit. It then would not join the stereo pair back up again when plugged back in, with the app showing (L+?), as the R speaker was missing.It also would not even show up on the app, no matter what I did (try to search for it in the app, tried adding again as new, etc). Resetted the speaker and re-added it, but then told me they had different software versions between the app and speaker, and would not add it as stereo pair and greyed out the options to add stereo pair.I then resetted both speakers and they started adding as stereo pair, only to then fail again, telling me there was a problem and to check the network connection (no other info). I then resetted them again and managed to add them as stereo pair, but when doing the true play tuning, it would fail halfway through, telling me it was unable to custom tune the Era 300, and

I would like to pair two new Era 100 speakers into a "stereo pair"  using my iphone, but I am not able to. I have connected and registered the first speaker. I have connected the second era 100 speaker and can separately play music through it, but I am not able to register it. After the 2nd speaker chimes for the registration, I press the button as indicated but the system does not find the 2nd speaker. I would like to pair the two speakers into a stereo system and cannot, probably because the 2nd speaker is not registered. Could the 2nd new speaker be defective?

I have 20 Sonos products and would like to know if the community members are as disappointed as I am with the new App. I tried the App on 1 iPhone and hated it. The functionality is awful. Then without my approval ALL of my apple devis=ces moved to the new torture APP. My second question for this group - Would anyone like to participate in a CLASS ACTION LAWSUIT?

I can’t update to the updated update as your certificate is invalid.I can’t manage my system to try to reconnect my components because your certificate is invalid.Your products are expensive. You should hire enough experienced knowledgeable staff to validate that cost.

Music not playing on outdoor speakers. Not showing on app anymore.  Just family room and kitchen speakers are playing through app 

Hi. I have 5 different Sonos speakers and a subwoofer. My Sonos app keeps cutting off the music when it’s playing and randomly playing different music via different speakers. I can’t seem to fix the issue and there doesn’t appear to be any issues with speaker connection. Has anyone else had this problem?

ɧɛƖƖơ ʂơŋơʂ ƈơɱɱųŋıɬყ, ı'۷ɛ ცơųɠɧɬ ɱყ ʂɛƈơŋɖ ɠɛŋ 3 ʂųც ƈųʑ ɱყ ʄırʂɬ 1 ųŋʄơrɬųŋąɬɛƖყ ʂɬơ℘℘ɛɖ ῳơrƙıŋɠ ŋơῳ ɱყ ʂɛƈơŋɖ ʂųც ʂɬơ℘℘ɛɖ ῳơrƙıŋɠ ąʂ ῳɛƖƖ 😠. ʂąɱɛ ąʂ ɬɧɛ ʄırʂɬ 1 ı ŋơɬıƈɛɖ ŋơ Ɩıɠɧɬ & ơŋ ɬɧɛ ą℘℘ ıɬ ῳąʂ ɬɛƖƖıŋɠ ɱɛ ɬɧąɬ ıɬ ῳąʂŋ'ɬ ƈơŋŋɛƈɬɛɖ ʂơ ı ɬɧơųɠɧɬ ıɬ ῳąʂ ɬɧɛ ƈąცƖɛ ცųɬ ŋơ℘ɛ ɬɧąɬ ῳąʂŋ'ɬ ɬɧɛ ℘rơცƖɛɱ ʂıŋƈɛ ı ơrɖɛrɛɖ ą ŋɛῳ rɛ℘Ɩąƈɛɱɛŋɬ ℘ơῳɛr ƈơrɖ & ŋơɬɧıŋɠ ŋơɬ ℘ơῳɛrıŋɠ ơŋ ıʂ ɬɧıʂ Ɩıƙɛ ą ƈơɱɱơŋ ıʂʂųɛ ῳıɬɧ ɬɧɛ ɠɛŋ 3 ʂųცʂ ɖơɛʂ ąŋყơŋɛ ƙŋơῳ 🤔. ῳơųƖɖ ą℘℘rɛƈıąɬɛ ʂơɱɛ ɧɛƖ℘ ıʄ ąŋყơŋɛ'ʂ ɧą۷ıŋɠ ɬɧɛ ʂąɱɛ ɛҳ℘ɛrıɛŋƈɛ 😎

Hi, is there any way to connect my speaker to my Samsung Tv without buying another speaker?

I am not sure why I keep torturing myself and buying more Sonos.  The hardware is fantastic but for the life of me I don’t know how they can regress with both their app and setup of new speakers.  I just bought a Beam and an Arc for my vacation home.  What seemed like a seamless setup when completely wrong once it asked me to register my Beam.  I went through the “fix it” and it started trying to add the Beam AGAIN.  It was already added.  I looked at some prior post here from 3 years ago with 19,000 views/comments.  It is negligent for a company that has this good of hardware to consistently butcher the app rollout and setup process.  It should be getting easier, not harder.  I think this is our 14 sonos speaker and I am about to just return the last two.  The hold time for a call with tech support is 55 minutes with no call back function.  Do better. 

I want to play my old Sony HiFi (CDs a d minidiscs) through my Sonos speakers via the WiFi network. Is there some way of doing this?Thanks.

Hi all, I have recently bought some sonos kit, a beam 2, a mini sub and 2 second hand play 1s.The s2 app sees the play 1s but says they need an update. When I try to update I get an error 1002.Can anybody help with this?

Hi all. Has anyone else had problems with the new app not playing full albums or the amazon top track lists. Mine stopped with the new app.Any solutions? Thanks 

I have Sonos One cables running through a wall, to reach my One speakers, and its impossible to replace them, or run new wires.My speakers have been damaged, and would like to upgrade to the Era 100.Is it possible to hack the existing wire, cut the power adapter head end off, and replace with a Era 100 head end? Is it simply two wires that need to be connected?Would that work?

Setting up new SL small speaker along with a brand new internet system and service.  it just won’t connect to the new system.  Using Ethernet isn’t working.  I believe the Ethernet is 2.4g not 5g.    

Anyone know how to the app to default to a certain set a speaker/room when opened?  Mine reverts to the least used room in the house every time I open it. 

Trying to connect my Brothers two Play 3 speakers, go through the process and it says they are connected but when you reopen the app they are not there.i have taken the Play 3’s to my place and they work fine and are up to date.take them to his place, factory reset them and it goes through the process but they do not appear.i have scanned the network and they are connected to WiFi.so I suspect the router, he has an Archer 1600 which is a common router.it was all working fine on S2 appmy question is, are there any specific settings in the Archer router that need to be on or off to be able for it to work.this one has me stumped thanks in advance 

Ever since the App Downgrade last month my speakers are constantly going offline. My Beam + Sub appears in my list but will not connect with the others. It says “Unable to connect try again later” and later never seems to happen.

I’m so disappointed!!!!!!!!!it is very frustrating to have a great system and now this.  For all the reasons listed by EVERYONE !!! how can you not immediately not revert the app to the more stable version and apply a new fix?  Planned on expanding a large system and I am losing faith for sure.  I am considering going back to a Bose or wired system.

Sonos c’est de la marde depuis au moins 3 ans.  Plus on est un ancien user fidèle, plus c’est de la marde. Moderator Edit: Google Translate- Sonos has been crap for at least 3 years.  The more loyal you are, the more crap it is.

Since the new app updated, I have a multitude of issues. Music lags, volume adjustment lags, adding speakers or zones lag. Music cuts out continually. Is thus because I have several older units? (play:3 and play:1) have done a system reboot. Unplugged all Sonos products (18 in all) shut down router and internet connection for 10 minutes. Restarted internet and router. Waited another 10 minutes and plugged in all Sonia products. It fixed nothing. I’m trying to roll back to the old app (s1) and it looks like I have to down grade every speaker?  Which means factory resetting each one and setting up the entire system from scratch.  I’m more than frustrated that I spent so much money building my system and now it is unusable. I have no need for some of the newer features… I just want to open the app, choose music and choose rooms to play it in. 

Sonos finds all products on new router. When connect to new network is applied. It won’t find the products that have been previously found. Set the new router to 2.4 gig only and still won’t connect. Any possible solutions please