What a terrible customer experience! 
 

I have changed router and wanted to connect two SL ones. 
After many days and hours I have not succeeded. 
 

Speakers have been resetted 
Sonos app have been updated. 
Sonos app have been deleted as installed again. 
 

I have read the instructions on how to connect to speakers, connecting to WiFi etc. 

When connecting a speaker to the system it pass through:

Add product

Detect sound code

Add to local WiFi network

And I get the message: …. Is now a WiFi network your Sonos system trust. 
 

…however when selecting “done” the speaker doesn’t show and there is no connection. 
 

How can Sonos make such a terrible guide and yet the speaker is still not connected? 
What am I supposed to do here? 
 

Your help is much appreciated.