why has sonos stopped working in app

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Sono i changed my router and then reconnected the Sonos. My app said that my Sonos was not detected and I needed to upgrade the app. I attempted this many times but the upgrade never completed. Now a new message appears saying that I need the Sonos 2 app which I cannot find anywhere on Apple Store. The only Sonos 2 apps I can find are pay for apps not by Sonos and I have noticed that there is also some strange disclaimer about using Sonos in conjunction with other apps. My Sonos has now been unfit for purpose for 2 months. My questions has anyone risolver this problem and has anyone set up a consumer litigation group to bring legal action. I am aware of precedent of a similar case with Audi

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Elaine hopeAuthor

Contributor I

I have tried connecting with the customer services on chat but have not got anywhere. Seems like corporate gaslighting

Pools-3015

Prodigy I

This is a very confusing post. Can you answer a few questions?

Have you been using the S1 app (grey) or the old S2 app (golden)
What Sonos speakers/devices do you own?
Are your speakers/devices connected wireless or hardwired? Do you have a Bridge or Boost?
When you changed your router, did you use the same SSID and pastas the old router?

The new app is free and is in the AppStore. It is black in color

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Elaine hopeAuthor

Contributor I

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Elaine hopeAuthor

Contributor I

I connect with Sonos 1. The system tells me that it can detect speakers but I need the Sonos 2 app to connect, when I click ‘get Sonos 2 app’ it takes me to Sonos 1 app. When I search Apple App Store I can’t find the old brown coloured app that I used to use not can I find any app by Sonos named Sonos 2.

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Elaine hopeAuthor

Contributor I

Wi-Fi connected. I don’t understand the last question at all sorry 🤦🏻‍♀️

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Elaine hopeAuthor

Contributor I

If it helps all other equipment in house using WiFi switched easily

Pools-3015

Prodigy I

It seems you have both S2 products and S1 products. It is not possible, right now, to downgrade S2 firmware to S1.
can you list what Sonos devices you currently have? If they are all S2 compatible you may be better off upgrading all of them.

This is the new app in the AppStore:

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Elaine hopeAuthor

Contributor I

I k ok my have a Sonos one speaker the one that shows in the photo. I was led to upgrade the software to Sonos 2 app which cannot find any Sonos devices

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Elaine hopeAuthor

Contributor I

So I have the 2 apps above the one listed as Sonos and the Sonos s 1 . I do not have an app called S2 I have searched for it and cannot find it

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Elaine hopeAuthor

Contributor I

hello any help?????? i have both apps and it is impossible to play music