why has sonos stopped working in app

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Sono i changed my router and then reconnected the Sonos. My app said that my Sonos was not detected and I needed to upgrade the app. I attempted this many times but the upgrade never completed. Now a new message appears saying that I need the Sonos 2 app which I cannot find anywhere on Apple Store. The only Sonos 2 apps I can find are pay for apps not by Sonos and I have noticed that there is also some strange disclaimer about using Sonos in conjunction with other apps. My Sonos has now been unfit for purpose for 2 months. My questions has anyone risolver this problem and has anyone set up a consumer litigation group to bring legal action. I am aware of precedent of a similar case with Audi

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Pools-3015

Prodigy I

Since your speaker is already been updated to the new app, you have no choice but to use the Sonos app for now and forget about the S1 app. The new “Sonos” app IS the S2 app by the way.

For now it also seems you may have to find a way to have the speaker hardwired to your network.

E

Elaine hopeAuthor

Contributor I

i have tried connect with a cable, i have returned to factory settings, sonos 2 app doesa not detect the sonos one system. It is not compatible with sono one hardware. Sonos says it is necessary to downgrade, but the downgrade software i not yet available. It is not mentioned on the CEO apology letter. Neither is any momention of the gaslighting since May. i’m reading in this community that even people who have paid for upto 8k of sonos equipment installed are in the same situation professional installation teams can’t seem to can’t seem to get them working. My question is to Sonos. Is… Will these systems ever work again? And do they intend recompense people for the damage has caused to people’s fully functioning hardware?

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