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Question

Sonos One - not turning on.

  • July 27, 2024
  • 3 replies
  • 57 views

My 18 month old Sonos One just stopped working. It will not power up. I have switched cable, plugged directly into outlet but still not powering up. It was working perfectly the day prior. 
 

Thoughts? 

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3 replies

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  • Senior Virtuoso
  • July 27, 2024

My 18 month old Sonos One just stopped working. It will not power up. I have switched cable, plugged directly into outlet but still not powering up. It was working perfectly the day prior. 
 

Thoughts? 


My thoughts, on the strength of information given, is “how unfortunate for you, but why are you telling us?”.  Electronic devices do fail, though that may not be what’s happened here. Do you have other Sonos speakers? Can you generate a diagnostics report? Have you spoken to Sonos Support? 


  • Author
  • Contributor I
  • July 27, 2024

Of course, I understand electronics fail but one would expect it to last longer than 18 months! Yes, have another Sonos One, Roam 2, Sub and Arch. Why? 
 

I’ll be calling Sonos Tech on Monday when they open. 


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  • Senior Virtuoso
  • July 28, 2024

Of course, I understand electronics fail but one would expect it to last longer than 18 months! Yes, have another Sonos One, Roam 2, Sub and Arch. Why? 
 

I’ll be calling Sonos Tech on Monday when they open. 

A diagnostics report may give Sonos more information for troubleshooting.