Speakers

Hi, I have arc sl soundbar and 2 one sl surround.  I verified the setup and it is all correct.  However, I still can’t get Dolby Atmos when playing movies like latest mission impossible.  Instead it is playing in Dolby digital 5.1.  Any thoughts on what to do?

Hi, I have a Sonos Roam and it is very hard to connect to. I have seen various threads on this site saying the same thing with the users more or less describing the same experience as me. I particularly share the sentiment on one user who explained how frustrating it is to decide you want to put music on, only to be denied by 20 minutes of trying to connect. All that happens is that the moment passes, and your wife looks at you disappointedly. When you consider how our phones connect effortlessly to everything else one has to ask how has Sonos made an expensive bit of kit that doesn’t connect very easily? And then you see the mess they have made with the app, and you realise Sonos is incompetent.  In most of the other threads, a chap called Ken Griffiths pops  up to tell the users that are complaining about their Roam that his is OK, so what is the problem? It must all be fine. He does this on many posts, not apparently realising that all is clearly not fine. I always find contribution

Was there some big botched update or something? I wake up to my whole system disconnected, nothing works. I try to factory reset one of my 8 speakers and it starts updating, my app is on auto update so that updated already.  i try to setup the rest and factory reset all of them and it none of them will connect. I didn’t change any of my network settings or anything.   What is this ****?  This is for my business too. Moderator Note: Modified in accordance with the Community Code of Conduct.

This SVS wireless speaker ad just popped up on my Facebook feed.  Hopefully looks like what could be the start of more direct competition for Sonos.Moderator Note: Modified in accordance with the Community Code of Conduct.

¿how to disable the sound of touch controls?

  By the time it will have Bluetooth 5.2, the Sonos was 100

I use 2 play1s and a connect amp with 1 ERA 100. They have been working together for a while but tonight they will no longer connect in a group. Each will work alone, except for the connect amp which seems to have disappeared altogether. What can I do?

Am looking at buying in to Sonos - not sure whether it will be and ERA 100 pair or a single 300. I will probably hard wire the speakers in but will also want to connect a turntable. Looking at a single speaker installation, is that possible or is it either/or in terms of ethernet cable or turntable? With dual speakers I imagine all will be well.THanksColin

I have a new internet provider and changed router and wi-fi. While setting up the system, I have done the factory reset and the system connects to the wi-fi. I can use them true my air-play (they are visible there) but not visible in the SONOS app??  What to do?

Daft question….can a Play:1 (2016 version) be paired with a Play:1 (2013 version)?I suspect the answer is yes, so my real question is would there be any problems given the differences in storage and memory as shown here:https://www.reddit.com/r/sonos/comments/ettebf/updated_sonos_memory_graph/ Basically I’m looking to add a second speaker (cheaply) to my current 2016 Play:1 and the 2013 version seems more available.

Cannot successfully setup Sonos One system. App keeps saying that there is no system connected, even after seemingly having setup the speakers. I have set up Sonos speakers before, but it just doesn’t work when all indications are that it should. 

The minimum volume on a Play 1 for instance (volume level 1) is too loud to let the music play as background. It's "no music" or "too loud music" on volume level 1 Nothing in between. Ideally I could lower the music volume like an old amplifier. It's as simple as that. We use the Sonos system on the lowest volume side and the minimum volume is just way too high. I'm surprised that nobody else raises this.

I have tried resetting to factory settings and spent so much time and frustration on this. It should allow me to disconnect the LH Sonos one from “Unnamed room” and allow me to add it in the “TV Room” ….. but no no no … What a nightmare of a system!!!Any help be grateful for. 

I am having a party this weekend and borrowed two of my friends Sonos move systems.  In total there are three Sonos that are each setup to individual accounts.  How can I sync all three using my app without resetting each one ? I don’t want to disrupt my friend’s setup. 

I purchased a Sonos Era 300 and tried to pair it with my Samsung smart TV by Bluetooth; the TV find the speaker in the Bluetooth speaker list; and the message is Needs pairing, so I clicked and again in Pair and connect and after less than a minute “connecting”, it comes the message of the connection unsuccessful and ask to make sure the device is turned on; with the Era 300 turned on and ready to pair. Thank you in advance for your support!  Raul.

BonjourQuelqu’un utilise t’il un casque Bluetooth avec sons système SONOS ? Si oui, quel est la technique ?Afin de pouvoir l’écouter sans que les hauts parleurs classiques n’émettent de musique. 

Soundbar w surround and nearby room not syncronised … have done Tune on both  

I have sonos play 5 gen 2 and roam 1.All are working fine independently.However when I try to group Roam 1 with Play 5 via app, it gets an error essage that say unable to connect, please try again later.Any thoughts?

After the update, I get a code 1005 on 9 for my 20 devices. I have reboot individual pieces, router and my hub.

After multiple resets, my device continues to flash white.I've tried everything: connecting the device to the Ethernet, restarting the router, updating the SONOS applications + the phone, restarting my iPhone several times and still nothing.Now I suddenly have the same problem, what should I do?Thanks in advance!

Hi.I already have 2 Sonos Roam speakers and I am considering buying a Sonos One SL. But I’m unsure if a can play music simultaneously on the three speakers. As far as I can find on google the Sonos One SL does not have the multiroom function - but the Sonos One has it. Is that really true?

Hi,I would like to know which generation of sub is it please?Note sure whether it's Gen 1, 2 or 3.Serial number starts with 1707xxxx (see pic) does it means it's been manufactured in July 2017?Many thanks in advance for your help. Moderator Note - Removed and recorded serial number

Hi,I have no power with Gen 2 sub. It isn’t the power point or lead issue. (I am an electrician). I have a 1st gen sub that is going strong so I think gen 2 sub’s have a power issue. Paying over $1000 for a sub that doesn’t last 5yr is pretty average.I had a move that the battery stop charging alsoI love Sonos. I have use there products for around 10yrs. I have play 1 x 2, play 3 x 2, play 5, playbar, beam, sub x 2, move and amp Over the last couple years I have experienced the most problems with the app (bugs/delays/app closing). Maybe Sonos needs to go back to there original scope of make a couple of amazing products instead of lots or average ones that can’t outlast their originals  Cheers

Why would I want to buy any Sonos products, if the app doesn’t work for your products? Or is that you don’t care? 

I have a few sonos products, mainly soundbars and sub for home theater.  I would love to expand to more speakers but I want the ability to cast from youtube music and plexamp, my main methods of listening to music.  I do not like the sonos app for finding and playing my music, making playlists, etc… I know this has been brought up before, but it seems like a missed opportunity.  There are only more sales to be had from supporting more protocols and ways to play your music.  I don’t know if there is an official feature request or similar community functionality so thought I would make this post.