Spaces & Setups

Maybe this topic has been discussed in some form before but I would like to see If I can get a definitive answer. My setup now is Arc + Sub + Era  300.  My Tv is a LG CX with passthrough enabled. So I just upgraded my Play:1 to Era 300 for surround sound. My main playback device is an ATV 4K with Infuse for playing back my Blu-ray rips. This all works great except ofcourse for Dolby TrueHD Atmos because the ATV 4K will convert everyyhing to LPCM. This is the reason I bought a Zidoo Z9X Pro with passthrough for movies with Dolby TrueHD Atmos. This also works great and the Era 300's sound amazing. So I was doing some testing with some Dolby TrueHD files (No Atmos! This is important) and I noticed that the Zidoo with passthrough is much louder than the ATV 4K + Infuse that outputs LPCM 7.1. Reduce loud sounds is off.  I know that in theory the LPCM stream should be identical to the TrueHD stream (just uncompressed).  Any ideas on how this is possible. Does the ATV 4K just have lower outpu

Bonjour à tous je viens d’offrir une enceinte sonos one sl à mon mari. Il souhaitait une enceinte connectée mais je regarde le site sonos et je crains que ce ne soit pas une enceinte connectée je me trompe ? Je l’ai achetée chez Darty et ils indiquent que c’est compatible Alexa et Google j’ai un doute Merci à tous 

I recently put my small Sonos system in place on our patio: a Roam that lives outside in a dock in the warmer months paired with an Amp that is hooked into to Sonance speakers. Its a simple system and we are really happy with the audio quality from it.The reason we wanted the Roam paired with the Amp was to give voice control to the system. In a paired group we get exactly what we wanted. Only trouble comes when the power goes out, we have to go back into the amp and manually pair the devices again. I have seen a few posts of users with similar problems. Is there some kind of permanent solution to this? Overall we are very happy with our system, this is one of the few frustrations we have had.A couple of threads I saw:Keep device groups after power cycle | Sonos CommunityKeep the group after a power loss | Sonos Community

Hey all -  Just got my Era 100s and working on setting two up as a stereo pair. I have the line in adapter connected to one and am attempting to adjust the delay setting from 2000ms to 75ms in the Sonos app, but when I choose 75ms, the checkmark just jumps back to 2000ms. I’ve deleted and re-installed the app, power cycled the speakers, adjusted the source level setting, nothing seems to make a difference. 

Is anyone experiencing issues with crossfading on playlists. Random songs will play for around 10 seconds and then skip to next song. This happens in different rooms when using either Macbook or IPhone. Streaming service is spotify.If so is there a fix or do I need to wait for a bug fix update ?

I can’t see the Amazon created playlists on my Sonos app. Not the playlists you personally create - the ones that Amazon’s create. I can see them on my Amazon Music app but not on my Sonia app. anyone else having this issue? They used to be there   

Hey everyone,I’m planning to buy a pair of Sonos Five that I will dedicate to music only.I want to connect both speakers to my TV but how is it possible with only 1 jack 3.5mm port on my TV ?I’ve also read on the forum that these speakers are not meant to be connected to a TV as it can cause some delays. Is it a big issue in my case ? I will listen DJ sets from YouTube mainly, will it be noticeable ? Will the sound quality be affected ?I do not want to buy a Sonos soundbar as I already have a Samsung one connected to this TV that I dedicate only for moviesI was thinking of a solution but I don’t know if it’s a good one : Buying a Sonos AMP that I will use to connect my TV through arc and Sonos Five speakers through wifi ? Is it possible ? (it might be a very expensive solution tho… if it’s working) Thanks for your help 

I’m in China.My Roam broken but still in Warranty period，So I return it to the manufacturer for exchange according to the instructions on the 400 phone number，but nobody connect me, So I ask express delivery company help to contact, and support replied my email and asked me to wait at 19th.Jul。Today is 23th.Aug, I have sent a lot emails to ask support to reply, but no answer, so I call 400 Complaints Hotline, Shorkingly 400 ask me to sent email to suppoty!The same person I have contacted many times! Endless loop！！！support will never reply email, nor leave any phone number!I don’t know how to deal with, my child really miss his Sonos, but it seems never will come back.Can any other colleagues help me contact support?THANKS A LOT Moderator Note: Modified in accordance with the Community Code of Conduct.

I currently use Play 1s as my surrounds with the arc and sub gen 3. I live in a condo and have an open concept floor plan with the dining room to the left of the sofa. I heard that the era 300s rely on bouncing sounds off the walls. Would it be better to stick with what I have now or would the era 300 still be an upgrade?This is a picture of the room  

Hello, I tried many times to add the Soundcloud account with no success. After the message 'Soundcloud is now set up on Sonos' and the invitation to go back to the Sonos app, the latter actually informs me that there is a 'connection error - there was a problem adding the soundcloud account'. For info, I was able to add the Spotify account. The discussion in other threads did not help unfortunately.

The spouse uninstalled and installed the Sonos and during that process the upgrade to S2 happened and I did not want that to happen.  GRRRRR   As my play 5 is not compatiable.  So, I’ve moved on from that situation/frustration and have decided to continue to use S2 instead of S1 after resetting most of my speaker/sub/boost (which is a lot) and trying to downgrade back to S1.  This is where the frustration turns to Sonos!  This should not be that difficult.  On the to problem:In my effort to rebuild my Sonos environments/rooms in S2 there are two speakers that were working just the day before the spouse unknowingly updated everything to S2 that will not connect to my S2.  The reason they are not connecting is because they will not reset…. I follow the steps as I did with the numerous other speakers; however, these two will not turn to flashing green - I still tried to add them anyway and S2 does pick them up and goes through the step to add them only to have a hard stop at the speaker s

Have just upgraded from Sonos One surrounds to Era 300 and checking placement.  Doesn’t sound as prominent as I’d expect. Anything I can do to improve it?

I consider to buy Sonos 1 sl to set up a multi room system in my Appartement.i want to fix the Sonos on the ceiling. Do you now if the “standard”wall support are ok for this of so I need to buy special support ?  Thanks 

I tried a search but couldn’t quite get what I was looking for, so quick question if I may. I have house full of Sonos gear (Arc, 4xPlay1’s, Play 3, Gen3 sub, 2xRoams, and a new Port), however I also have a Yamaha amp, turntable (with external pre-amp) and two wired speakers. I’d like to be able to connect that system to the Sonos sub. Is this possible using the Port. I just can’t get my head around if / how it could work. I’m happy to connect the turntable to the Port if that works somehow.

I am unable to see Tidal under the Services list when I try to add Music Services. I live in UAE and Tidal is available in the country. My Connect and Sonos app are updated to the latest versions. What could be the issue ?

I know the Roam has Battery Saver and Wifi Power Saver, but it should have the ability to choose to complete power it off after lets say 30min.If i power it off and keep it in the charger stand, it will indicate on Sonos app that it is off and not response, while it still charges to full and stay off.I dont need it to be “online” all the time like the rest of my Sonos One system, and it should have a feature like that, to also save the battery in the long run, and not force me to have to remember to turn it completely off.

Hi, ive got a Sonos Beam (Gen1) and a REL sub (Active Sub with Line-In). The Beam has no output sockets, and my LG OLED TV only lets me use 1 sound output at a time, hence i’m using HDMI arc currently to the Sonos Beam I see a Sonos Connect (not the amp version) has a ‘sub line out’ which i assume will  allow me to get the sub working. However i’m confused, how does the Sonos Connect get a line-in (the actual sound feed), or does the sonos software use its magic and take it from the network cable and see the Beam on the network and play the music in sync via the sub? please advise/help if you can please before i commit to buying a Sonos Connectthanks 

Hi there, looking to install a Sonos system where I can hard wire a number of speaks in different rooms, any suggestions on what system I should purchase? thanks

I have an old Toshilba TV - 10 years old at least.  No ARC connection, also the Optical output is old style and does not fit with the cable provided.  Is there another solution to adding my Beam to the TV ?  Best solution is a new TV, but this one has great picture and nothing wrong with it.  

I have an Arc, Gen3 Sub and 2 Era300s.  I sit about 10’-12’ from the screen, almost against a back wall.  The two 300s sit about 1’ from the back of my head, off to the sides and about 5’ from me.  Can you tell me in which direction the 300s should be facing?

Every app I have tried to play podcasts from through Sonos Immediately goes back to 1x speed once connected to my Sonos speakers. I don’t want to have to return my Sonos if I don’t have to, Is there any solution for this? I am currently using my $2k+ sound system only half the time because I can’t listen to podcasts or Audible at faster than 1x speed. This is not just a nice to have feature, but something one would assume the system can do before buying. 

Please add local music libraries to the new search.And please commit to keeping the ability to listen to our own music libraries in future.Like many other Sonos users, I have a lot of music which is not available on any streaming service. I want to be able to keep listening to it.(Right now, both new search and classic search are functionally ‘broken’ for me. New search doesn’t include my music library and classic search no longer includes Spotify. What I like about Sonos is the ability to use both - and now I can’t.)

Hey,  I have found all Music Services have disappeared overnight, apart from Last.FM.  Search is blank, too.  I tried to connect to the Spotify App on my phone but the device will not. I have followed the online support guidance including resetting app etc., but nothing.  Has anyone else seen this? 

What tagging/configuration is required to get Compilation Albums to display the artist in the tracklist?Controller version iPhone current as of Aug-17-2023Already tried numerous adding/removing/alternate tags:Currently using previous suggestions:ALBUMARTIST=VariousCompilation=1 or yesremoved Album Artistwith and removed Discwith and removed TrackPlenty of 9 year old articles and KBs that simply do not work.Also, is this issue a per device (mine is iPhone), per file format (FLAC and MP3), per library server (plain old SMB NAS) issue ? Huge fan of my Play 5’s but the S1 and S2 software is (let’s face it) not great. 

I am actually looking for sales advice, or a recommendation. I am trying to determine the best setup for my back patio. In my living room I have an ARC + a sub and a pair of One SL’s for surround.  I also have another room set with a port for my LP & CD’s. I also have a Roam that is a weak fix for my outdoor or garage use now..We recently installed a new patio with covered area for an outdoor living and dining area. Winters can be unpredictable in Boise, so I have not decided if I should install an amp with outdoor speakers or go with a Move - however I am buying a TV cart so I can watch sports outside until the weather gets gnarly, and then wheel it inside.  Which would bring something like a Ray + sub mini as a possibility. I do not need super loud outdoors, just efficient sound that is mostly used for music, but also able to connect to the second TV. I am trying to determine what will best suit my needs and am looking for recommendations for the best direction. I am not even fam