I’m in China.
My Roam broken but still in Warranty period,So I return it to the manufacturer for exchange according to the instructions on the 400 phone number,but nobody connect me, So I ask express delivery company help to contact, and support replied my email and asked me to wait at 19th.Jul。
Today is 23th.Aug, I have sent a lot emails to ask support to reply, but no answer, so I call 400 Complaints Hotline, Shorkingly 400 ask me to sent email to suppoty!
The same person I have contacted many times! Endless loop!!!
support will never reply email, nor leave any phone number!
I don’t know how to deal with, my child really miss his Sonos, but it seems never will come back.
Can any other colleagues help me contact support?
THANKS A LOT
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